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Chapter 19-Gateway Calls

Polycom, Inc.

19-13

Disconnect on No Answer

In previous versions, if a call failed due to no answer at the destination, the call was

disconnected with no notification.
When using this version, if all retry attempts fail, the user receives the

Disconnect on No

Answer

message in the form of

Reorder Tone

. The call is then disconnected.

Disconnect on Wrong Number

In previous versions, if a call failed due to no answer at the destination, the call was

disconnected with no notification.
When using this version, the user receives the

Disconnect on Wrong Number IVR

message:

“Incorrect Destination Number”

followed by

Reorder Tone

. The call is then disconnected.

New IVR Messages

There are 4 new

IVR Messages

•

Redial on Wrong Number

•

Disconnect on Wrong Number

•

Disconnect on Busy

•

Disconnect on No Answer

IVR Messages

are assigned and modified in the

General

tab of the

Conference IVR Service

Conference IVR Properties

dialog box.

For more information see "

IVR Services”

on page

1-1

Summary of Contents for RealPresence 2000

Page 1: ...ype the document title Polycom Document Title 1 Version 8 1 4 J January 2014 DOC2715A Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide for Maximum Security Environmen...

Page 2: ...and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countri...

Page 3: ...nd SVC Conferencing 2 2 Conferencing Capabilities in the Various Conferencing Modes 2 2 AVC Conferencing Video Session Types 2 4 Continuous Presence CP Conferencing 2 4 Video Protocol Support in CP Co...

Page 4: ...porting Conference Profiles 2 85 Video Protocols and Resolution Configuration for CP Conferencing 3 1 Video Resolutions in AVC based CP Conferencing 3 1 Video Display with CIF SD and HD Video Connecti...

Page 5: ...or Sharing Content using Multiple Content Resolutions 4 18 4 19 Enabling Multiple Content Resolutions for Content Sharing 4 19 Sending Content to Legacy Endpoints AVC Only 4 20 Guidelines for Sending...

Page 6: ...4 49 Lost Packet Recovery 4 49 Lost Packet Recovery Guidelines 4 49 Enabling Lost Packet Recovery 4 49 Monitoring Lost Packet Recovery 4 50 Network Quality Indication AVC Endpoints 4 52 Network Quali...

Page 7: ...SIP Encryption 4 80 Mono 4 80 Stereo 4 81 Audio algorithms supported for ISDN 4 82 Monitoring Participant Audio Properties 4 83 Automatic Suppression of Noisy Endpoints AVC Endpoints 4 85 Guidelines 4...

Page 8: ...Dial out Link from a Conference Running on the MGC to the Conference Running on the RMX 5 26 Cascading Conferences H 239 enabled MIH Topology 5 28 MIH Cascading Levels 5 28 Cascading Topologies 5 29 M...

Page 9: ...ring 8 14 Adding a Participant from an Ongoing Conference to the Address Book 8 14 Modifying Participants in the Address Book 8 15 Deleting Participants from the Address Book 8 16 Copying or Moving a...

Page 10: ...nference 10 8 Saving an Operator Conference to a Template 10 11 Starting an Operator Conference from a Template 10 11 Monitoring Operator Conferences and Participants Requiring Assistance 10 12 Reques...

Page 11: ...to Speak 13 21 Participant Alerts List 13 21 Participant Level Monitoring 13 23 Displaying Participants Properties 13 23 IP Participant Properties 13 24 Monitoring SIP BFCP Content 13 35 Detecting SI...

Page 12: ...ifying the Default IP Network Service 16 11 Ethernet Settings 16 28 IP Network Monitoring 16 31 Using IPv6 Networking Addresses for RMX Internal and External Entities 16 36 RMX Internal Addresses 16 3...

Page 13: ...Default 16 69 Ethernet Settings 16 70 Signaling Host IP Address and MCU Prefix in GK Indications 16 70 Video Voice Port Configuration and Resolution Configuration 16 70 Conference Profile 16 70 Gatewa...

Page 14: ...rol 17 39 IVR Services Support with TIP Protocol 17 40 Guidelines 17 40 Default IVR Prompts and Messages 17 40 Volume Control of IVR Messages Roll Call and Music 17 44 IVR Services in TIP Enabled Conf...

Page 15: ...ssion Parameters 19 23 Connected Participant Parameters 19 23 Direct Dialing from ISDN PSTN Endpoint to IP Endpoint via a Meeting Room 19 23 Dialing to Polycom DMA 7000 19 25 Calling a DMA Direct with...

Page 16: ...des 21 7 Resource Usage 21 8 SVC Conferencing 21 8 AVC Conferencing Continuous Presence 21 8 Video Voice Port Configuration 21 11 Flexible Resource Capacity Mode 21 11 Fixed Resource Capacity 21 11 Co...

Page 17: ...ers 21 47 Modifications to the Master MCU Requiring System Reset 21 49 Audible Alarms 21 49 Using Audible Alarms 21 49 Audible Alarm Permissions 21 49 Stop Repeating Message 21 50 Configuring the Audi...

Page 18: ...System Configuration Flags 22 1 Modifying System Flags 22 1 Manually Adding and Deleting System Flags 22 19 Manually Adding Flags to the CS_MODULE_PARAMETERS Tab 22 43 Deleting a Flag 22 45 Auto Layou...

Page 19: ...hange 23 23 Temporary User Lockout 23 24 User Lockout 23 24 User Login Record 23 25 Controlling User Sessions 23 25 Management Sessions per System 23 25 Sessions per User 23 25 Connection Timeout 23 2...

Page 20: ...elines 23 50 System Flag 23 50 BFCP Over UDP AS SIP Content 23 51 Guidelines 23 51 Enabling AS SIP Content 23 52 System Flag 23 52 Internet Control Message Protocol ICMP 23 53 Guidelines 23 53 System...

Page 21: ...abase Authentication D 1 Ad Hoc Conferencing without Authentication D 1 Ad Hoc Conferencing with Authentication D 2 Entry Queue Level Conference Initiation Validation with an External Database Applica...

Page 22: ...vironment H 4 Dialing Methods H 5 Integrating the RMX into the Microsoft Office Communications Server Environment H 6 Setting the Matched URI Dialing Method H 6 Configuring the Office Communications S...

Page 23: ...ity Certificate H 38 Configuring the RMX IP Network Service H 38 RMX System Flag Configuration H 46 Enabling the Microsoft Environment H 46 Setting the audio protocol for the Microsoft Client running...

Page 24: ...75 ICE Active Alarms H 77 Troubleshooting H 78 Known Issues H 78 Polycom Solution Support H 79 Appendix I Polycom Open Collaboration Network POCN I 1 Collaboration With Cisco s Telepresence Interopera...

Page 25: ...Administration I 31 DMA I 32 Microsoft Lync Server I 32 CUCM I 32 Solution Interoperability Table I 32 TIP Layout Support Resource Usage I 34 Supported TIP Resolutions and Resource Allocation I 34 Sup...

Page 26: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide xxiv Polycom Inc...

Page 27: ...IPv6 environments Advanced conference Management Define Video Protocols and Resolution Configuration for CP Conferencing Configure Templates the Address Book and schedule Reservations Record Conferenc...

Page 28: ...Explorer Version 7 8 or 9 Basic knowledge of video conferencing concepts and terminology How This Guide is Organized The following typographic conventions are used in this guide to distinguish types...

Page 29: ...or it can be used as part of a solution provided by Polycom This solution may include the following components Polycom RSS 4000 provides one touch recording and secure playback on telepresence andvide...

Page 30: ...an be controlled via the LAN by the RMX Web Client application using Internet Explorer installed on the user s workstation or the RMX Manager application The RMX Manager can control several RMX units...

Page 31: ...Server RMX 1500 2000 4000 E1 and T1 connections cannot be used simultaneously For more detailed information about RMX abilities see the RealPresence Collaboration Server RMX Hardware Guides Hardware...

Page 32: ...ature Support with MPMx Cards Only Table 1 2 lists the RMX features that are only supported with MPMx cards Table 1 2 Features Supported with MPMx Card Configuration Mode Only Feature Name Description...

Page 33: ...ndicator is displayed for each participant in the CP layout indicating the quality of the participants video channels Auto scan and Customized Polling A single cell in the conference layout is used to...

Page 34: ...LYNC client users to see the availability status Available Busy or Offline of Meeting Rooms Entry Queues and SIP Factories and connect to them directly from the buddy list Cascading between RMX Meeti...

Page 35: ...settings in Windows Control Panel on all workstations Otherwise some dialog boxes might not appear properly aligned To change the text size select Control Panel Display For Windows XP click the Appear...

Page 36: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 1 10 Polycom Inc...

Page 37: ...or SVC Scalable Video Codec conferencing Mode AVC Conferencing Mode offers two Video Session types Continuous Presence CP conferences and Video Switching VSW conferences and a special functional confe...

Page 38: ...erences at low latency video experience in video conferences For more details see SVC based Conferencing on page 2 13 Mixed CP and SVC Conferencing This type of conference enables participants with SV...

Page 39: ...ial LPR Content All Content Settings All Content Protocols Graphics Only H 264 Cascade SVC Optimized only Graphics Only H 264 Cascade SVC Optimized Presentation Mode Lecture Mode Same Layout Layout Se...

Page 40: ...erence In Continuous Presence conferences the MCU receives the video stream from each endpoint at the video rate video resolution and frame rate that it is capable of sending and it superimposes all t...

Page 41: ...e ability to declare the maximum CP resolution as defined for the system This includes conferences launched by the Collaboration Server Web Client and conferences started via the API CP conferencing i...

Page 42: ...current speaker is displayed in full screen on all the participants endpoints while the speaker sees the previous speaker Switching between participants is voice activated whenever a participant star...

Page 43: ...licenced RealPresence Collaboration Server RMX systems with MPMx cards For detailed resource capacity information see the relevant RMX Hardware Guide The maximum supported video conference size is 16...

Page 44: ...ATE flag The HD_THRESHOLD_BITRATE flag line rate value ranges from 384kbps to 4Mbs default is 768kbps For more information see Modifying System Flags on page 21 1 Line Rates for CP and VSW Table 2 4 l...

Page 45: ...ality setting in the Conference Profile the RMX will send 4CIF H 263 at 15fps instead of CIF H 264 at 30fps H 264 High Profile protocol provides better compression of video images in line rates lower...

Page 46: ...y Content is shared using H 264 otherwise Content is shared using H 263 For more information see Content Sharing on page 3 1 Video Clarity Video Clarity applies video enhancing algorithms to incoming...

Page 47: ...cing Mode The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences These are also the default se...

Page 48: ...ous Presence Auto Scan Interval Disabled 10 Auto Layout Enabled Echo Suppression Enabled Keyboard Noise Suppression Disabled Audio Clarity Enabled Mute participants except the lecturer Disabled Skin P...

Page 49: ...ing to the Polycom RealPresence Collaboration Server Simulcasting enables each endpoint to transmit at different resolutions and frame rates such as 720p at 30fps 15fps and 7 5fps 360p at 15fps and 7...

Page 50: ...resolutions one that is suited for RealPresence Mobile client 2 and a second that is suited for RealPresence Desktop client 4 The MCU determines which of the incoming resolutions to send to each endpo...

Page 51: ...e Conference must have the same line rate SVC endpoints cannot be moved between conferences Content is supported in H 264 AVC Only the H 264 Cascade and SVC Optimized option is supported LPR and DBA a...

Page 52: ...Supported Resolutions for SVC Conferencing The MCU automatically selects the resolution and frame rate according to the conference line rate Table 2 6 details the maximum resolution and frame rates s...

Page 53: ...Encryption Disabled Packet Loss Compensation LPR and DBA Not supported Auto Terminate After last participant quits Enabled When last participant remains Disabled Auto Redialing Not supported Exclusiv...

Page 54: ...video conference layouts to be automatically assembled by the endpoint AVC endpoints connected to the conference send a single H 264 AVC video bit stream to the Collaboration Server which is then tra...

Page 55: ...her endpoints to the required resolution The Collaboration Server composes the video layout for the AVC endpoint and sends a single resolution video stream with the video layout to the participant In...

Page 56: ...led Enable FECC Enabled Enabled Gathering Phase Enabled Display Language English Video Quality Sharpness Maximum Resolution Auto Video Clarity Disabled Auto Brightness Disabled Content Settings Graphi...

Page 57: ...ints When a video stream with a resolution of 360p is not available a video stream with a resolution of 180p is sent instead Translations between different endpoints can be done without using the high...

Page 58: ...mixed CP and SVC conference can allocate a combination of AVC and SVC ports depending on the endpoints that are defined in the actual conference For example a conference can be defined as a mixed CP...

Page 59: ...Chapter 2 Conference Profiles Polycom Inc 2 23 The following diagram illustrates the amount of AVC to SVC port resources that are used in an actual mixed CP and SVC conference...

Page 60: ...ne The number of the currently defined Conference Profiles appears in the title of the list pane The following Conference Profile properties are displayed in the List pane Profile Toolbar Profile List...

Page 61: ...the Routing Name defined by the user or automatically generated by the system Encryption Displays if media encryption is enabled for the Profile For more information see Media Encryption on page 3 21...

Page 62: ...ions differ according to the selected Conferencing Mode and Conference Type Profiles can be defined for AVC Advanced Video Codec conferencing Mode or SVC Scalable Video Codec conferencing Mode AVC Con...

Page 63: ...assumes that the RMX is in MPMx Mode Differences in the procedure that are affected by the Card Configuration Mode will be highlighted and explained as and when applicable Defining AVC CP Conferencing...

Page 64: ...ng is 384 Kbps Notes Maximum line rate at which ISDN endpoints can connect to a conference is 768 kbps This field is displayed in all tabs Conferencing Mode For CP conferencing make sure that CP Conti...

Page 65: ...erence can only be a Continuous Presence conference therefore when selected the Video Switching option is disabled and cleared When defining an Operator Conference the Send Content to Legacy Endpoints...

Page 66: ...Switching is selected but can be selected if required For more information see Packet Loss Compensation LPR and DBA AVC CP Conferences on page 3 28 Auto Terminate When selected default the conference...

Page 67: ...e Video Only Video Content Prefer TIP From Version 8 1 1 Polycom endpoints can also connect to Entry Queues Meeting Rooms and conferences using the TIP protocol The connection of the Polycom endpoints...

Page 68: ...AVC CP Profile Advanced Parameters Continued Field Option Description If the conference is launched by the Polycom Conferencing Add in for Microsoft Outlook the field information is received from the...

Page 69: ...om Conferencing Add in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly Access Number 1 Enter the ISDN or PSTN number s to call to connect to the conference Note The n...

Page 70: ...s the only supported content format that supports higher video resolutions Depending on the amount of movement contained in the conference video select either Motion for a higher frame rate without in...

Page 71: ...ack to all endpoints at the highest possible resolution supported by each endpoint All layouts including 1x1 are supported Note Video Clarity is enabled only when Video Quality is set to Sharpness def...

Page 72: ...d content is shared using the Multiple Resolutions mode and is not supported in any other Content sharing mode For more information see Enabling AS SIP Content on page 1 53 Multiple Resolutions Click...

Page 73: ...tiple Resolution Contents and the video protocol For more information see Defining Content Sharing Parameters for a Conference on page 3 3 Send Content to Legacy Endpoints CP only When enabled default...

Page 74: ...y Parameters Continued Field Option Description Site Names field is only displayed in MPM Mode Table 2 17 New AVC CP Profile Video Settings Parameters Field Option Description Presentation Mode CP onl...

Page 75: ...e time interval 5 300 seconds that Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell Auto Scan is often used in conjunction with Customized...

Page 76: ...eo for all participants regardless of whether there are ITP endpoints connected or not Notes This field is enabled only if the RMX system is licensed for Telepresence Mode Telepresence Mode is unavail...

Page 77: ...the H 264 protocol for endpoints that transmit wide video 16 9 in standard 4SIF resolution When there is a change of speaker in a Continuous Presence conference the transition is set by default to fad...

Page 78: ...t for the conference click the required number of windows from the layouts bar and then select the windows array The selected layout is displayed in the Video Layout pane Table 2 19 Video Layout Optio...

Page 79: ...algorithm is used to search for and detect echo outside the normal range of human speech such as echo and automatically mute them when detected Clear this option to disable the Echo Suppression algori...

Page 80: ...muted upon connection to the conference This prevents other conference participants from accidentally interrupting the lecture or from a noisy participant affecting the audio quality of the entire con...

Page 81: ...is not muted Speaker Change Threshold The Speaker Change Threshold is the amount of time a participant must speak continuously before becoming the speaker When defining or editing a conference profile...

Page 82: ...kground and frames The New Profile Skins dialog box opens 16 Select one of the Skin options 17 Click IVR tab In Classic View for the first two skin options the frames fill the screen with their border...

Page 83: ...to allow the conference to start only when the chairperson connects to the conference and to automatically terminate the conference when the chairperson exits Participants who connect to the conferenc...

Page 84: ...to terminate it manually If there is a single chairperson in the conference who is changed to a regular participant the conference will be terminated as if the chairperson left If there is more than...

Page 85: ...nitiate the recording manual Audio Only Select this option to record only the audio channel of the conference Note This option can be used only if there are Voice ports configured in the Video Voice P...

Page 86: ...efinition on page 2 77 Define the following parameters Table 2 23 New AVC CP Profile Site Names Parameters Field Description Display Mode Select the display mode for the site names Auto Display the Si...

Page 87: ...ackground for Site Names display text is dependent on whether a Plain Skin or a Picture Skin was selected for the conference in the Profile Skins tab The choices are Note Choose a Background Color com...

Page 88: ...ator s Guide 2 52 Polycom Inc Display Position Select the pre set position for the display of the Site Names Selection Site Names Position LeftTop Default Top RightTop LeftMiddle RightMiddle Table 2 2...

Page 89: ...Names to the left within the Video Windows Move the slider to the right to adjust the horizontal position of the Site Names to the right within the Video Windows Note Use of these sliders will set the...

Page 90: ...cy of the background of the Site Names text 0 No transparency solid background color Move the slider to the right to increase the transparency of the background of the Site Names text 100 Full transpa...

Page 91: ...is selected in the New Profile General tab All other fields in this tab are also disabled Clearing the Enable check box enables Video Switching for selection in the New Profile General tab If Message...

Page 92: ...ansparency of the background of the Message Overlay text 0 No transparency solid background color Move the slider to the right to increase the transparency of the background of the Message Overlay tex...

Page 93: ...ntity This allows better control on the number of entities that register with each SIP server Selective registration is enabled by assigning a conference Profile in which registration is configured to...

Page 94: ...IP Registration To register the conferencing entity to which this profile is assigned with the SIP Server of the selected Network Service click the check box of that Network Service in this column Whe...

Page 95: ...abled Profile and must be set to the same line rate as the target conference To connect to an Video Switching conference via an Entry Queue the Entry Queue must be Video Switching enabled It is recomm...

Page 96: ...articipants that their endpoint or network that do not support this line rate cannot connect to the conference or will connect as Audio Only if resources were designated as Voice ports If a high defin...

Page 97: ...for both the destination conference and Entry Queue Telepresence Mode is unavailable in Video Switching conferences H 264 High Profile Select this check box to enable the use of H 264 High Profile in...

Page 98: ...PMx cards In H 323 and SIP networking environments only VSW conferences are not supported in ISDN networking environments For H 264 High Profile enabled VSW conferences All endpoints connecting to the...

Page 99: ...value for the selected resolution The value of the SUPPORT_HIGH_PROFILE System Flag used for CP conferences has no effect on VSW conferences Before they can be modified all of the System Flags mention...

Page 100: ...click Conference Profiles 2 In the Conference Profiles pane click the New Profile button The New Profile General dialog box opens By default the Profile is set to CP Conferencing Mode 3 In the Confere...

Page 101: ...haracters length varies according to the field European and Latin text length is approximately half the length of the maximum Asian text length is approximately one third of the length of the maximum...

Page 102: ...outing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows If an all ASCII text is entered in Display Name it is used also as the Routing...

Page 103: ...e met Before First Joins No participant has connected to a conference during the n minutes after it started Default idle time is 10 minutes At the End After Last participant Quits All the participants...

Page 104: ...Content Video Definition Content Settings Only Graphics is available in SVC Conferencing Mode for transmission of Content It offers the basic mode intended for normal graphics For more information see...

Page 105: ...les Polycom Inc 2 69 9 Click the Video Settings tab By default the layout is set to Auto Layout and it cannot be changed All other video settings options are unavailable in SVC Only conferences 10 Cli...

Page 106: ...rence Requires Chairperson Select this option to allow the conference to start only when the chairperson connects to the conference and to automatically terminate the conference when the chairperson e...

Page 107: ...the chairperson leaves When the chairperson leaves the Chairperson Has Left IVR message is played to all participants at which point the conference terminates This way an operator does not need to mo...

Page 108: ...a mixed AVC and SVC conference 1 In the RMX Management pane click Conference Profiles Table 2 32 New SVC Profile Network Services Parameters Parameter Description IP Network Services Service Name Thi...

Page 109: ...g Additional Information This section includes detailed explanation of various CP Profile settings Overlay Layouts Overlay Layouts allow additional participant endpoints to be displayed in 1x1 confere...

Page 110: ...l Position for Site Name display Site Names are displayed for all cells Because the smaller cells are located at the bottom of the large cell when enabling Site Names it is advisable not to locate the...

Page 111: ...are available when the Overlay Layouts are active and they are displayed as the top level overlay PCM is not supported when the RMX is in Ultra Secure Mode For more information see the Polycom RealPr...

Page 112: ...verlay Layouts The Overlay Layouts are selected in the New Profile Video Settings dialog box in the Overlay tab of the Video Layout tree New Tab Overlay 1 Standalone Endpoint 2 Standalone Endpoints 3...

Page 113: ...yout changes On Site names are displayed for the duration of the conference During the display of the site names the video frame rate is slightly reduced Site Names display is not available for Video...

Page 114: ...gs that were used in versions 7 6 and earlier as for MPM In MPM Card Configuration Mode Site Names display is controlled by the following System Flags as in previous versions SITE_NAME_TRANSPARENCY SI...

Page 115: ...the Display Position field Moving the Horizontal and Vertical Position sliders Selecting Custom and moving the Horizontal and Vertical Position sliders Selecting a preset position from the drop down m...

Page 116: ...becomes the initial position for Site Names position Dragging the Horizontal and Vertical Position sliders moves the Site Names from this position 2 Drag the Horizontal and Vertical Position sliders...

Page 117: ...g Message is modified before it has completed all its repetitions it is changed immediately without completing all of its repetitions The modified Repeating Message is displayed starting with repetiti...

Page 118: ...feature has the following restrictions Supported on an RMX with an MPMx card s This feature is disabled when using an MPM card Available when either Simplified Chinese or Traditional Chinese is select...

Page 119: ...erators are only allowed to export Conference Profiles You can select a single multiple or all Conference Profiles to be exported Conference Templates and their related Conference Profiles can be expo...

Page 120: ...ted file name is defined as Profiles01_confProfiles xml 6 Click OK to export the Conference Profiles to a file If the export file with the same file name already exists a prompt is displayed 7 Click Y...

Page 121: ...es01_confProfiles xml 5 Click OK to export the Conference Profiles to a file If the export file with the same file name already exists a prompt is displayed 6 Click Yes to replace the exported file or...

Page 122: ...e exported Conference Profiles you want to import 5 Click OK to import the Conference Profiles Conference Profiles are not imported when A Conference Profile already exists An IVR Service does not exi...

Page 123: ...le Motion when selected results in lower video resolution at higher frame rates 30 fps to 60 fps Sharpness when selected results in higher video resolution at lower frame rate 30 fps and lower The com...

Page 124: ...4 High Profile is a new addition to the H 264 video protocol suite It uses the most efficient video data compression algorithms to even further reduce bandwidth requirements for video data streams Vid...

Page 125: ...p60 participant consumes 3 HD video resources For comparison Each HD720p60 participant consumes 2 HD video resources HD1080p60 is not supported For ISDN participants With Content sharing With RTV CP C...

Page 126: ...MPMx media cards and not by MPM cards The used video protocol H 264 base Profile or H 264 High Profile The H 264 High Profile maintains the Video quality at bit rates that are up to 50 lower than prev...

Page 127: ...The following illustrations show the resolutions used for the various Line Rates for each of the pre defined optimization settings for H 264 Base Profile and Video Quality setting Sharpness and Motion...

Page 128: ...ure 3 2 Resolutions used per Line Rates When Resolution Configuration is set to Resource Quality Balanced Configuration in Sharpness and Motion Mode MPMx Figure 3 3 Resolutions used per Line Rates Whe...

Page 129: ...ure 3 4 Resolutions used per Line Rates When Resolution Configuration is set to Resource Optimized Configuration in Sharpness and Motion Mode MPMx Figure 3 5 Resolutions used per Line Rates When Resol...

Page 130: ...laboration Server RMX 1500 2000 4000 Administrator s Guide 3 8 Polycom Inc Figure 3 6 Resolutions used per Line Rates When Resolution Configuration is set to Quality Optimized Configuration in Sharpne...

Page 131: ...fined optimization settings for H 264 High Profile and Video Quality setting Sharpness and Motion for MPMx Card Configuration Mode Figure 3 7 Resolutions used per Line Rates When Resolution Configurat...

Page 132: ...ns show a comparison between the resolutions used at various line rates for H 264 baseline and the H 264 High Profile for Motion and Sharpness Video Quality setting according to the Resolution Configu...

Page 133: ...e for H 264 High Profile and H 264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Quality Balanced Figure 3 11Resolution usage for H 264 High Profile an...

Page 134: ...d Line Rates and Video Resource usage for each of the pre defined optimization settings for each Resolution H 264 Profile Video Quality setting Sharpness and Motion for MPM MPM and MPMx Card Configura...

Page 135: ...e 1024 1024 768 SD 30 Default kbps High 256 384 256 Base 256 384 256 CIF 60 Default kbps High 256 384 256 Base 384 384 256 CIF 30 Default kbps High 64 64 64 64 64 64 Base 64 64 64 64 64 64 Table 3 2 D...

Page 136: ...lider settings Resolution Slider settings cannot be changed if there are ongoing conferences running on the RMX The displayed sliders and the resolutions change according the Card Configuration Mode M...

Page 137: ...ration Pane Sharpness Resolution Sliders Motion Resolution Sliders Maximum CP Resolution Pane Depending on the media cards installed the Maximum CP Resolution of the RMX can be set to one of the follo...

Page 138: ...t a manual Resolution Slider adjustment mode The pre defined settings can be accepted without modification or be used as the basis for manual fine tuning of resolution settings by the administrator Th...

Page 139: ...the Resolution Configuration sliders System Resource usage is affected by the Resolution Configuration settings Example As shown in following diagram Moving the HD720p30 resolution slider from 1024kbp...

Page 140: ...s for modifying minimum connection threshold line rates for endpoints that support H 264 Base Profile or High Profile The Detailed Configuration pane can also be opened by clicking the Manual radio bu...

Page 141: ...ge 2 9 The Maximum Resolution can further be limited per participant endpoint via the Participant Properties dialog box For more information see Managing the Address Book on page 8 7 Resolution Config...

Page 142: ...lt may affect the video quality of endpoints that do not support the H 264 High Profile The RMX uses two decision matrices Base Profile High Profile to enable endpoints to connect according to their c...

Page 143: ...uration settings The lower the line rate threshold set for a certain resolution the more resources will be used to connect that participant as a higher resolution will be used Moving the slider of a c...

Page 144: ...set to one of the following resolutions Minimum Frame Rate Threshold for SD Resolution The MINIMUM_FRAME_RATE_THRESHOLD_FOR_SD System Flag can be added and set to prevent low quality low frame rate v...

Page 145: ...e when the RMX is working in MPM or MPMx Mode CIF 352 x 288 pixels at 50 fps WCIF 512 x 288 pixels at 50 fps WSD 848 x 480 pixels at 50 fps W4CIF 1024 x 576 pixels at 30 fps System Flag Default Value...

Page 146: ...have capabilities between CIF 352 x 288 pixels and 4CIF 704 x 576 pixels the resolution transmitted to these endpoints is 432 x 336 pixels SIF 352 x 240 pixels and 4SIF 704 x 480 pixels the resolutio...

Page 147: ...and MPMx cards support additional video resolutions and video quality enhancement such as Video Clarity in addition to all video modes and features supported by MPM cards MPMx card offers additional f...

Page 148: ...x of endpoints that support H 239 or People Content All endpoints will receive Content at the highest resolution common to all connected endpoints SIP People Content is supported with MPM and MPMx car...

Page 149: ...abilities are by default declared to all endpoints If however the endpoint identity is hidden by a proxy server these capabilities will not be declared by the RMX Capabilities declaration is controlle...

Page 150: ...e If the all the connected participant support the H 264 protocol the Content will be started with H 264 capabilities If then an endpoint supporting only H 263 protocol connects the content is stopped...

Page 151: ...ferencing Information Polycom Inc 4 5 Content parameters are defined in the Conference Profiles Video Quality dialog box The parameters change according to the Conferencing Mode AVC CP Conferencing Mo...

Page 152: ...4 7 AS SIP Content AS SIP is an implementation of SIP that utilizes SIP s built in security features When selected content is shared using the Multiple Resolutions mode and is not supported in any oth...

Page 153: ...erences For a detailed description of each of these settings see Content Protocols on page 4 9 Content Resolution Select a Content Resolution from the drop down menu The Content Resolutions that are a...

Page 154: ...Bit rate allocation by the MCU is dynamic during the conference and when the Content channel closes the video bit rate of the People conference is restored to its maximum During a conference the MCU...

Page 155: ...on to the Content channel by the Collaboration Server is dynamic according to the conference line rate and Content Setting selected for the conference If an endpoint that supports only H 263 for Conte...

Page 156: ...ent Sharing Parameters in Content Highest Common Content Video Switching Mode on page 4 7 Endpoints that do not support H 264 or those that do not meet the minimum line rate threshold for the Content...

Page 157: ...be shared with the participant Table 4 5 H 264 HD System Flags Content Settings Flag Name Range Default Graphics H264_HD_GRAPHICS_MIN_CONTENT_RATE 0 1536 128 Hi Resolution Graphics H264_HD_HIGHRES_MI...

Page 158: ...onnection or disconnection from the conference If the Send Content to Legacy Endpoints option is disabled these endpoints will not receive content In SVC Only conferences endpoints that do not support...

Page 159: ...me rate for Content sharing in a Cascaded Conference The Content Resolution that are available for selection are dependent on the Line Rate and Content Settings that have been selected for the confere...

Page 160: ...the participant to connect to the conference at a Line Rate of 1024kbps When the lower Content Resolution HD720 5 is selected the conference Content Rate is set to 256 kbps This will enable the endpoi...

Page 161: ...tent Rate The higher Content Resolution should be selected according to the resolution capabilities of the majority of the endpoints connecting to the conference Endpoints that cannot support the sele...

Page 162: ...ctable Content Line Rate is 66 of the Conference Line Rate If the Conference Line Rate is 64kbps or 96kbps the only available Conference Content Rate is 0 indicating that Content is not supported at t...

Page 163: ...which the RMX will send Content at HD1080 Resolution The default is 768 kbps When the threshold value is set to 0 HD720p HD1080p resolutions for Content sharing are disabled To modify the HD Resolutio...

Page 164: ...to connect and disconnect without having to restart Content sharing in the middle of a conference Guidelines for Sharing Content using Multiple Content Resolutions Multiple Content Resolutions is supp...

Page 165: ...include cascading links content sharing mode reverts to Video Switching mode If the conference includes cascading links and the conference is set to H 264 Cascade and SVC Optimized H 264 capable endpo...

Page 166: ...f the conference will include H 263 capable endpoints that do not support H 264 protocol for content sharing H 264 Cascade if the conference will include cascading links and you want to define the vid...

Page 167: ...ve Resources for Video Participants field in the Conference Properties General dialog box H 323 SIP ISDN and Telepresence non H 239 legacy endpoints receive the Content via the video channel using the...

Page 168: ...Content mode The Legacy participants can change their layout using Click View In such a case the Content is forced to the speaker window The RMX user can also change the layout for the participants t...

Page 169: ...ct this option when Avaya IP Softphone will be connecting to the conference Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to display Conte...

Page 170: ...ows Table 4 9 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_...

Page 171: ...ntent to Legacy Endpoints in Telepresence Conferences on page 4 61 Exclusive Content Mode Exclusive Content Mode allows you to limit Content broadcasting to one participant preventing other participan...

Page 172: ...ive Content Mode can be enabled or disabled during an ongoing conference using the Conference Properties Advanced dialog box In Exclusive Content Mode if the RESTRICT_CONTENT_BROADCAST _ TO_LECTURER S...

Page 173: ...rences list pane right click the conference icon and then click Abort H 239 Session Content Broadcast Control Content Broadcast Control prevents the accidental interruption or termination of H 239 Con...

Page 174: ...ving and Cancelling Token Ownership AVC Participants To give token ownership 1 In the Participants list right click the AVC enabled endpoint that is to receive Content Token ownership 2 Select Change...

Page 175: ...affecting the quality of the Content viewed by other conference participants This process is controlled by System flags Content Display Flags MAX_INTRA_REQUESTS_PER_INTERVAL_CONTENT Enter the maximum...

Page 176: ...arate channel without having to use the video channel Content is transmitted using SIP BFCP For more information see Appendix 4 Sharing Content Using Multiple Content Resolutions Mode on page 4 18 Vid...

Page 177: ...onferences are running on the other media card all five conferences can be previewed Live video that is shown in the preview window does not include the Content when it is sent by the participant Vide...

Page 178: ...splayed 3 Click Yes to run the diagnostics The DirectX Diagnostic Tool dialog box opens 4 Click the Display tab To be able to display the video preview window the DirectDraw Acceleration and Direct3D...

Page 179: ...cipant whose video you want to preview and then click one of the following options View Participant Sent Video to display the video sent from the participant to the conference View Participant Receive...

Page 180: ...ch is displayed on all connected endpoints During the Gathering Phase the audio of all participants can be heard and the video of active speakers is displayed in the video windows as they begin talkin...

Page 181: ...ed English French German International Spanish Korean Japanese Simplified Chinese Dynamic text in the Gathering Phase slide such as the meeting name participants names access numbers and the additiona...

Page 182: ...of the display of the Gathering slide for participants that connect to the conference after the conference Start Time Participants connecting to the conference very close to of the end of the Gatherin...

Page 183: ...Customized Polling is not used to define the order of the Auto Scan it will proceed according to order in which the participants connected to the conference If the user changes the conference layout...

Page 184: ...ed in the Auto Scan enabled cell of the video layout can be customized 1 Open the Customized Polling tab a If the Video Settings tab is open click the Customized Polling tab or b In the Conference lis...

Page 185: ...pant down in the Scanning Order by clicking the Down button 8 Click the Apply button to confirm and keep the Conference Properties dialog box open or click the OK the button to confirm and return to t...

Page 186: ...conference In Cascaded conferences the link between the cascaded conferences must be encrypted in order to encrypt the conferences Media Encryption for ISDN PSTN H 320 participants is not supported in...

Page 187: ...sed on the setting of the system flag ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF The option Encrypt When Possible enables the negotiation between the MCU and the endpoints and let the MCU connect the par...

Page 188: ...nt does not use encryption Connected non encrypted Encryption is not declared by the RMX therefore the endpoint does not use encryption No Connected non encrypted Yes Connected only if encrypted Non e...

Page 189: ...ces Participants can be moved from the Entry Queue and the destination conference if both conferencing entities have the same Profile settings i e from SVC Only Entry Queue to SVC Only conference and...

Page 190: ...cryption options Table 4 12 Moving Participants from the Entry Queue to the Destination conference or between conferences Based on the Encryption Settings Destination Conference Encryption Setting Cur...

Page 191: ...ding will be used in encrypted conferences set the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF flag to YES or NO 4 Click OK For more information see Modifying System Flags on page 21 1 5 Reset th...

Page 192: ...ypt when possible enables the negotiation between the MCU and the endpoints and let the MCU connect the participants according to their capabilities where encryption is the preferred setting For conne...

Page 193: ...ue encryption setting The participant connects as encrypted only if the conference is defined as encrypted Yes The participant joins the conference Entry Queue as encrypted No The participant joins th...

Page 194: ...ause box identifies the encryption related situation For more information about monitoring see Conference and Participant Monitoring on page 12 1 Packet Loss Compensation LPR and DBA AVC CP Conference...

Page 195: ...both the video and Content streams DBA allocates bandwidth from the video stream for the insertion of additional packets containing recovery information LPR is supported in H 323 and SIP networking e...

Page 196: ...W Conferences If Video Switching is selected the LPR check box is automatically cleared and LPR is disabled LPR can be enabled for VSW conferences but H 320 and SIP participants will not be able to co...

Page 197: ...pter 4 Additional Conferencing Information Polycom Inc 4 51 In the Participant Properties Channel Status tab check box indicators show LPR activation in the local and remote transmit and receive chann...

Page 198: ...eshold values Packet loss less than 1 is considered Normal Packet loss in the range of 1 5 is considered Major Packet loss above 5 is considered Critical Major and Critical states are indicated with y...

Page 199: ...nts displayed in the cells of the conference Video Layout Network Quality icons are not displayed by default and can be enabled The media transmitted from the endpoint to the RMX Video in Network Qual...

Page 200: ...ISABLE_SELF_NETWORK_IND Disable the display of the Network Quality icon of the participant s own endpoint Default NO Range YES NO DISABLE_CELLS_NETWORK_IND Disable the display of Network Quality icons...

Page 201: ...re examples of situations where an RMX is needed for Telepresence configurations RPX to OTX RPX 2 cameras screens to RPX 4 cameras screens 3 or more RPXs 3 or more OTXs RMX Telepresence Mode Guideline...

Page 202: ...e Template for later re use For more information see Conference Templates on page 11 1 Automatic Detection of Immersive Telepresence ITP Sites When the conference Telepresence Mode is set to Auto Defa...

Page 203: ...he top and the bottom as shown in the example below For more details see Modifying System Flags on page 21 1 Gathering Phase with ITP Room Systems When a conference is configured to include a Gatherin...

Page 204: ...operators more video layout options when configuring OTX and RPX room systems These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels...

Page 205: ...eras 6 screens Two RPX Room Systems 8 cameras 8 screens Figure 4 2 RPX and OTX Room System connected using the RealPresence Collaboration Server RMX 1500 2000 4000 10 Table 4 16 OTX RPX Additional Vid...

Page 206: ...he Video Settings tab 5 In the Telepresence Mode field select one of the following options OFF When OFF is selected normal conference video is sent by the RMX AUTO Default The ITP features are dynamic...

Page 207: ...s while Content is sent Personal layout changes for example by MLA override the default MCU layout Legacy endpoints may not display Content in Telepresence conferences due to layout changes YES The MC...

Page 208: ...Cascaded Links to carry the video of its 2 cameras An OTX 3xx Room System requires 3 Cascaded Links to carry the video of its 3 cameras The OTX Room System must be configured as Room Switch in order t...

Page 209: ...e the same Telepresence Mode definitions either all defined as CP or all defined as Room Switch When Multiple Cascade Links are defined in the Conference Profile the Layout Type field of the Link Part...

Page 210: ...Room System connects to RMX B This layout requires that the Telepresence Layout Mode to be set to Room Switch in the Conference Profiles of the Cascading Conferences in each RMX The current speaker is...

Page 211: ...e in the Conference Profiles of the Cascading Conferences in each RMX The current speaker is the HDX endpoint connected to RMX A Figure 4 4 RMX Telepresence Layout Mode Continuous Presence For more in...

Page 212: ...Out RMX The Link Participant is defined in the New Participant dialog box In the General tab Dialing Direction must be selected as Dial out Type must be selected as H 323 For more information see the...

Page 213: ...oints in the cascaded conference For example if an RPX 4xx is included the number of links required is 4 The RMX automatically adds a number suffix to the name of the Link Participant for example if t...

Page 214: ...Number of cascaded links for ITP information sent by the calling Dial Out Participant Link For example if the defined participant that is to function as the cascade link is named Cascade_Link_From_B t...

Page 215: ...n Cause in the Participant Properties Connection Status dialog box If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences...

Page 216: ...layed in the Conference Properties Video Settings tab when monitoring ongoing conferences If Telepresence Mode is enabled a check mark is displayed in the check box This option is grayed as this is a...

Page 217: ...d tab when monitoring conference participants The Telepresence mode of the participant is indicated RPX the participant s endpoint is transmitting 4 3 video format OTX the participant s endpoint is tr...

Page 218: ...sconnected in the Participants list of the RMX Web Client RMX Manager main screen Resource deficiency is listed as the Call Disconnection Cause in the Participant Properties Connection Status dialog b...

Page 219: ...urer resumes talking Lecture Mode is available only in AVC CP Conferencing Mode Enabling Lecture Mode Lecture Mode is enabled at the conference level by selecting the lecturer Conference participants...

Page 220: ...ecturer has connected to the conference 2 In the Conference Properties Video Settings dialog box in the Lecturer field select the lecturer from the list of the connected participants Defined dial out...

Page 221: ...k box Lecture Mode Monitoring A conference in which the Lecture Mode is enabled is started as any other conference The conference runs as an audio activated Continuous Presence conference until the le...

Page 222: ...each video window contains a different participant i e one cannot be forced to a large frame and to a small frame simultaneously When Lecture Mode is enabled for the conference the lecturer is indica...

Page 223: ...239 Content that is being shared in a conference Content Broadcast restriction is enabled by setting the RESTRICT_CONTENT_BROADCAST_TO_LECTURER system flag to ON When set to OFF default it enables all...

Page 224: ...nated lecturer are muted The Mute Participants Except Lecturer option can be enabled or disabled at any time after the start of the conference When enabled it allows all the conference participants to...

Page 225: ...ecturer option is enabled and a conference has started the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted Audio Algorithm Support The RMX...

Page 226: ...rted with both MPM and MPMx cards and in H 323 SIP and ISDN environments SirenLPR is enabled by default and can be disabled by setting the system flag ENABLE_SIRENLPR to NO SirenLPR is supported With...

Page 227: ...1C_48k Siren14_48k SirenLPR_32k 128 Siren22_32k G 719_32k G 7221C_32k Siren14_32k SirenLPR 64 SirenLPR 48 SirenLPR 32 Table 4 18 Siren22Stereo G 719Stereo and SirenLPR vs Bitrate Audio Algorithm Minim...

Page 228: ...k Siren14Stereo_64k Table 4 18 Siren22Stereo G 719Stereo and SirenLPR vs Bitrate Continued Audio Algorithm Minimum Bitrate kbps Table 4 19 Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum...

Page 229: ...ick the desired participant and select Participant Properties 2 Click the Channel Status Advanced tab The Participant Properties Channel Status Advanced dialog box is displayed G 722 1C 32K 128 G 722...

Page 230: ...om RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 4 84 Polycom Inc 3 In the Channel Info field select Audio In or Audio Out to display the audio parameters 4 Click the OK b...

Page 231: ...lPresence Collaboration Server RMX 1500 2000 4000 with MPMx cards The Auto mute noisy endpoints check box in the Profile Properties Audio Settings dialog box is enabled only when the ENABLE_SELECTIVE_...

Page 232: ...points at the conference level in the conference Profile without changing the flag settings In existing MCU sites following the software upgrade the automatic muting of noisy endpoints is disabled at...

Page 233: ...utomatic muting of noisy endpoints click the Auto mute noisy endpoints check box 3 Click OK Enabling or Disabling the Automatic Muting of Noisy Endpoints at the MCU Level You can disable the automatic...

Page 234: ...Resources for Video Participants field with the number of defined dial out participants in the Permanent Conference Auto Terminate is disabled in Permanent Conferences If participants disconnect from...

Page 235: ...enabled captions are available to all endpoints supporting FECC Captions are supported in H 323 and SIP connections The FECC indications during ongoing conferences are used when sending captions When...

Page 236: ...aptions or NO to disable their display 5 Click OK to close the New Flag dialog box The new flag is added to the flags list 6 Click OK to close the System Flags dialog box For flag changes including de...

Page 237: ...es are usually running on separate MCUs The cascaded MCUs reside on the same network MIH Multi Hierarchy Cascading several conferences are connected to each other in Master Slave relationship The casc...

Page 238: ...ters are defined in the Profile of the conferences participating in the cascading topology Conference line rates should be identical Content rate should be identical Same encryption settings DTMF code...

Page 239: ...will not receive video from each other Video resolution will be according to the Resolution Configuration Event Mode Setting or VSW profile For more details on defining system flags see Modifying Syst...

Page 240: ...rences using an IP cascading link The destination MCU can be indicated by IP address H 323 Alias Both MCUs must be located in the same network One MCU can be used as a gateway The configuration can in...

Page 241: ...nce A organizer or any other participant in the conference can enter the required information for the IVR session using DTMF codes For example the meeting organizer enters the destination conference I...

Page 242: ...Gateway to Gateway Topology In this topology an IP participant calls another IP participant over an ISDN link between two gateways Gateway to MCU Figure 5 4 Gateway to MCU MCU to Gateway Topology In...

Page 243: ...RMX gateway is registered to the gatekeeper GW Profile ID The ID of the Gateway Profile defined on Gateway A to be used for routing the call to the Gateway B GW Profile ISDN PSTN number the dial in nu...

Page 244: ...er assigned to the Entry Queue Meeting Room Conference defined on MCU B including the required country and area codes Information required that is not part of the dialing string Destination Conference...

Page 245: ...connection between the conferences is established The system automatically identifies the calling participant as an MCU and the connection is identified as a cascading link and the cascading link ico...

Page 246: ...B for example 54145106 MCU A dials out to an Entry Queue or conference B running on MCU B using the Entry Queue number for example 54145106 or the conference number Conference Profile Definition The...

Page 247: ...e Scenario Version s RMX Gateway RMX MCU User calls via a Gateway to a Remote Conference user to conference RMX v 7 1 or later RMX Gateway RMX Gateway User calls via a Gateway to a Remote User behind...

Page 248: ...ersion RMX Gateway Radvision Gateway User calls via a Radvision Gateway to a Remote User behind RMX Gateway user to user RMX v 7 1 Latest Radvision version Radvision Gateway RMX MCU User calls via a R...

Page 249: ...nt individually for example mute my line to be applied to all the participants in conference B Flag range in seconds 0 360000 This flag is defined on MCU A the calling MCU If a flag is not listed in t...

Page 250: ...r Slave Cascading Cascading via Entry Queue Master Slave Cascading It is similar to MIH Multi Hierarchy cascading with only two levels one Master MCU on level 1 and several Slave MCUs on level 2 The c...

Page 251: ...l out and dial in participants acting as a cascades link The dialing direction determines whether the dial out participant is defined in the conference running on the Master MCU or the Slave MCU For e...

Page 252: ...ipant Dial out Cascade Link Field Description Name Enter the participant s name This field may not be left blank Duplicate participant names comma and semi colon characters may not be used in this fie...

Page 253: ...arget MCU Prefix Conference_ID For example 92524006 If the conference has a password and you want to include the password in the dial string append the password to in the dial string after the Confere...

Page 254: ...Administrator s Guide 5 18 Polycom Inc 4 Click the Advanced tab 5 In the Cascade field select Slave if the participant is defined in a conference running on a Slave MCU Master if the participant is d...

Page 255: ...Display Name Enter the participant s name This field may not be left blank Duplicate participant names comma and semi colon characters may not be used in this field Dialing Direction Select Dial in T...

Page 256: ...de 5 20 Polycom Inc 3 Click the Advanced tab The Advanced tab opens 4 In the Cascaded Link field select Slave if the participant is defined in a conference running on a Slave MCU Master if the partici...

Page 257: ...ns executed via DTMF codes are not forwarded between linked conferences FECC Far End Camera Control will only apply to conferences running in their local MCU Enabling Cascading Cascading two conferenc...

Page 258: ...ck the New Entry Queue button The New Entry Queue dialog box is displayed 3 Define the standard Entry Queue parameters as described in Chapter 3 4 In the Cascade field select Master or Slave depending...

Page 259: ...Queue and a destination conference with the same ID and Password To define the Dial out Cascaded Link 1 Display the list of participants in the linked conference Conference A 2 In the Participant Lis...

Page 260: ...s follows MCU Prefix EQ ID Conference ID Password Password is optional 7 Click the Advanced tab 8 In the Cascade field select Slave if the participant is defined in a conference running on a Slave MCU...

Page 261: ...pted for a password when connecting to it Conference A Administrators have the option of altering the MCU settings to enable cascaded links to connect without a password To enable cascaded links to co...

Page 262: ...display a cascaded conference icon indicating that a conference running on the MCU is presently cascading with another conference running on the same or another MCU The cascaded conference icon will b...

Page 263: ...Chapter 5 Cascading Conferences Polycom Inc 5 27 3 In the Advanced tab s Node Type field select MCU 4 Click OK 1 3 2...

Page 264: ...tent channel H 239 during conferences Full management of extremely large distributed conferences Connecting conferences on different MCUs at different sites Utilizing the connection abilities of diffe...

Page 265: ...ltiple levels of Master and Slave relationships between conferences the conference that runs on the MCU on level 1 of the hierarchy must be the Master for the entire cascading session When an MGC is p...

Page 266: ...signed to the cascading conferences When creating a cascading link between MGCs and RMXs If there are no MGCs on level 2 the MGCs can operate in either in CP or VSW Video Switching mode If there are M...

Page 267: ...rences Cascade links are treated as endpoints in CP conferences and are allocated resources according to Default Minimum Threshold Line Rates and Resource Usage Summary on page 1 135 Cascaded links in...

Page 268: ...rates should be identical Content rate should be identical Same encryption settings DTMF codes should be defined with the same numeric codes in the IVR services assigned to the cascading conferences D...

Page 269: ...n page 21 1 MGC to RMX Cascading If MGC is running version 9 0 4 and RMX is running version 7 0 2 and higher the RMX can be set as Master on level 1 and MGC as Slave on level 2 MGC running versions ot...

Page 270: ...Define the dial out participant Cascaded Link to the conference running on the RMX Set the dial out alias to be the prefix of the MCU and the name of the master conference running on the RMX RMX to M...

Page 271: ...se the conference can include IP and ISDN participants IP_ ENVIRONMENT_LINK NO Setting this flag to YES will adjust the line rate of HD Video Switching conferences Table 5 4 Set up Procedures accordin...

Page 272: ...the changes Setting Flags in the MGC Flag setting is required to ensure the correct MCU behavior for cascading conferences It is performed once per MCU To modify the flags 1 In the MGC Manager right c...

Page 273: ...the dialing is done from the MGC to the RMX you need to define the cascaded link dial out participant in the conference running on the MGC The dial out string defined for the participant is the diali...

Page 274: ...ows EQ ID Destination Conference ID Password Password is optional Method B Using a gatekeeper In the Alias Name field enter the Prefix of MCU B EQ ID Destination Conference ID and Password as follows...

Page 275: ...ference running on the MGC should be set as Meet Me Per Conference and select the H 239 option in the Dual Stream Mode field For more details on conference definition on the MGC refer to the MGC Manag...

Page 276: ...the MCU s IP Address and the Alias string B Using only the Alias string requires a gatekeeper Method A If no gatekeeper is used In the IP Address field enter the IP address of the MGC hosting the dest...

Page 277: ...nce ID Password Password is optional 7 Click the Advanced tab and in the Cascade field select the Slave option 8 Click OK The cascade enabled dial out link is created and the system automatically dial...

Page 278: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 5 42 Polycom Inc...

Page 279: ...that they are from the same ISDN PSTN Network Service When a dial in number is allocated to a Meeting Room the number cannot be deleted nor can the ISDN PSTN Network Service be removed The dial in num...

Page 280: ...nagement pane in the Frequently Used list click the Meeting Rooms button The Meeting Rooms List is displayed An active Meeting Room becomes an ongoing conference and is monitored in the same way as an...

Page 281: ...ticipants to enable them to dial in Duration Displays the duration of the Meeting Room in hours using the format HH MM default 01 00 Conference Password The password to be used by participants to acce...

Page 282: ...ch register with an URL derived from its own signaling address This unique URL replaces the non unique URL dummy_tester used in previous versions Failed Registration with the SIP Server failed This ma...

Page 283: ...e Starting a Conference from the Conferences Pane on page 3 12 Microsoft Lync users can connect a RMX Meeting Room to a conference running on the Microsoft A V MCU This allows RMX Lync users to connec...

Page 284: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 6 6 Polycom Inc...

Page 285: ...40 RealPresence Collaboration Server RMX 2000 40 RealPresence Collaboration Server RMX 4000 80 The parameters bit rate and video properties with which the participants connect to the Entry Queue and l...

Page 286: ...ervice You can allocate the two dial in numbers from the same ISDN PSTN Network Service or from two different ISDN PSTN Network Services The dial in number must be communicated to the ISDN or PSTN dia...

Page 287: ...ify the properties of the default Entry Queue and define additional Entry Queues to suit different conferencing requirements To define a new Entry Queue 1 In the RMX Management Rarely Used pane click...

Page 288: ...requesting you to enter a different name Routing Name Enter a name using ASCII text only If no Routing Name is entered the system automatically assigns a new name as follows If an all ASCII text is en...

Page 289: ...of the participant to the conference via the Virtual Entry Queue is controlled and managed by an external IVR service of an application server for example DMA Entry Queue IVR Service The default Entry...

Page 290: ...ialog box is displayed All the fields may be modified except Routing Name ISDN PSTN Network Service The default Network Service is automatically selected To select a different ISDN PSTN Network Servic...

Page 291: ...ce prompts the participant for a destination conference ID Once the correct information is entered the participant is transferred to the destination conference Setting a Transit Entry Queue The RMX fa...

Page 292: ...e participant enters the conference ID the conference ID is forwarded to the DMA enabling the DMA to connect the SIP endpoint to the destination conference or create a new conference and connect the p...

Page 293: ...ox Entry Queue Mode list select IVR Service Provider Only Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue Select the special Entry Queue IVR Service...

Page 294: ...slides are stored on the application server In order to provide external IVR control a TCP based MCCF channel is created between the application server and the media server Because of real time consid...

Page 295: ...eues 2 In the Entry Queues pane click the New Entry Queue icon The New Entry Queue dialog box is displayed 3 In the Display Name field type an appropriate display name for the Entry Queue 4 In the Ent...

Page 296: ...the call 6 The call is transferred to a conference which can reside on another MCU Call Flow for Standalone TIP Endpoints The following describes how a standalone TIP endpoint call is placed into the...

Page 297: ...aits for the IVR media file requests from the application server The MCU does not control the call while the call is in the Entry Queue 3 While the call is in the Entry Queue video is only displayed o...

Page 298: ...Factory To ensure that the SIP factory is registered the option to register Factories must be selected in the Default IP Network Service The maximum of number of SIP Factories that can be defined is R...

Page 299: ...rding to the mixture of character sets Unicode and ASCII Maximum field length in ASCII is 80 characters If the same name is already used by another conference Meeting Room or Entry Queue the RMX displ...

Page 300: ...d to connect to them directly from the Buddy List Guidelines The Entry Queue or SIP Factory must be added to the Active Directory as a User SIP Registration must be enabled in the Profile assigned to...

Page 301: ...s are not stored on the MCU Once an Ad Hoc conference is started it becomes an ongoing conference and it is monitored and controlled as any standard ongoing conference An external database application...

Page 302: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 7 18 Polycom Inc...

Page 303: ...ook provides flexibility in arranging conference participants into groups in multiple levels and the capabilities to add groups or participants move or copy participants to multiple groups within the...

Page 304: ...sub groups The Navigation pane of the Address Book contains the following types of lists Hierarchical displays a multi level hierarchical tree of groups and participants Double clicking a group on the...

Page 305: ...To move up to the next level and view the members in the upper level Double click the navigation arrow button in the group members pane To collapse a group Double click the group name or click the Col...

Page 306: ...erences You can add a participant or multiple participants to a new conference ongoing conferences or to Conference Templates by using the drag and drop operation To add a participant to a new confere...

Page 307: ...p of participants to a new conference ongoing conferences or to Conference Templates by using the drag and drop operation To add a group to a new conference or an ongoing conference 1 In the Address B...

Page 308: ...is displayed 2 Select one of the following actions Table 8 2 Groups Drop down Menu Actions Action Description New Group Creates a new group within the current group New Participant Adds a new partici...

Page 309: ...evel cannot be deleted but the root level name can be modified Address Book names support multilingual characters Participants in the Address Book can be copied to multiple groups However only one par...

Page 310: ...e ongoing conference or Conference Template To add a new participant to the Address Book 1 In the Address Book Navigation pane select the group to where you want to add the new participant 2 Click the...

Page 311: ...site names see the Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Getting Started Guide Audio and Visual Indications on page 3 25 Note This field is displayed in all tabs Endpoint Websit...

Page 312: ...d when the ISDN PSTN protocol is selected Alias Name Type H 323 Only If you are using the endpoint s alias and not the IP address first select the type of alias and then enter the endpoint s alias H 3...

Page 313: ...automatically completed the first time that the endpoint connects to the RMX If the field is blank it can be manually completed by the system administrator The field can be modified while the endpoin...

Page 314: ...lating the standard IVR procedure Table 8 3 New Participant General Properties Continued Field Description IP Participant ISDN PSTN Participant Table 8 4 New Participant Advanced Properties Field Desc...

Page 315: ...Flag does not exist in the system it must be manually added to the System Configuration For more information see Modifying System Flags on page 21 1 Enabling AGC may result in amplification of backgr...

Page 316: ...ines When this feature is enabled the IP address field of participants in scheduled conferences and conference templates will be empty In order for the MCU to ignore the IP of H 323 participants the f...

Page 317: ...or right click the participant icon and click Participant Properties The Participant Properties window opens b Click the Add to Address Book button Modifying Participants in the Address Book When req...

Page 318: ...ipants from the Address Book 1 In the Address Book Navigation pane select the group where the participant to delete is listed 2 In the Address Book List pane either select the participant to delete an...

Page 319: ...ng the participant to its new location using the drag and drop operation To copy or move a participant to another group 1 In the Address Book Navigation pane select the group from where to copy the pa...

Page 320: ...pants or groups in the current selected level 1 In the Address Book Navigation pane select the group level within to run the search 2 In the Address Book toolbar activate the search option by clicking...

Page 321: ...ern Customized pattern When you use the Find dialog box to search filtered data only the data that is displayed is searched data that is not displayed is not searched To search all the data clear all...

Page 322: ...Data Using a Custom Pattern To filter the data in an address book group 1 In the Address Book Navigation pane select the group to filter 2 In the Address Book List pane in the column that you want to...

Page 323: ...ttern click the Clear Condition button The filtered list is displayed with an active filter blue indicator displayed in the selected column heading For example if the filtering pattern is 41 the parti...

Page 324: ...oint data with the address book entries For H 323 participants the system compares the IP address Alias or H 323 number For SIP participants the system compares the IP address or the SIP URI Guideline...

Page 325: ...t Address Book dialog box is displayed 2 Enter the desired path or click the Browse button 3 In the Save Address Book dialog box select the directory to save the file You may also rename the file in t...

Page 326: ...e level address book file is save in the system to enable a future the downgrade of the version to a previous single level address book version if required When downgrading from a multi level address...

Page 327: ...or use an existing user for RMX login as directed in the RealPresence Resource Manager XMA or Polycom CMA Operations Guide Write down the User Name and Password as they will be used later to define t...

Page 328: ...0 x enter the IP address of the CMA server in the format http IP address of the CMA server For example http 172 22 185 89 Version 7 0 x and later enter the IP address of the RealPresence Resource Mana...

Page 329: ...m occurring as a result of system calls from external scheduling applications such as ReadiManager SE200 CMA 4000 5000 and others via the API If an external scheduling application is used the flag INT...

Page 330: ...on Configuration dialog box If the RMX is in MPM or MPMx Mode and Fixed Capacity Mode is selected the number of resources allocated to this type of video participant CIF SD HD is also checked If resou...

Page 331: ...reservations are erased by the Standard Restore option of the Administration Tools Restore Factory Defaults procedure Reservations can also be scheduled from Conference Templates For more information...

Page 332: ...r Show Day or Show Week is the selected Next Click to show the next day or week depending on whether Show Day or Show Week is the selected Today Click to show the current date in the Reservation Calen...

Page 333: ...n be viewed in both Week View and Day View List View List View does not have a calendar based format All Reservations are listed by The Reservations can be sorted searched and browsed by any of the li...

Page 334: ...w In the Reservation Calendar toolbar click Show Day to change to Day View or In Day View In the Reservation Calendar toolbar click Show Week to change to Week View Week View View Previous Week Back N...

Page 335: ...eservations List is displayed 2 Optional Sort the data by any field column heading by clicking on the column heading A or symbol is displayed in the column heading indicating that the list is sorted b...

Page 336: ...becomes an Ongoing conference immediately and is not added to the Reservations calendar After selecting a starting time slot in the Reservation Calendar you can create a reservation with a default du...

Page 337: ...ions created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box To create a new reservation 1 Open the Reservation Calendar 2 Select a starting time slo...

Page 338: ...ces for Audio Participants Enter the number of audio participants for which the system must reserve resources Default 0 participants When a Conference Profile is assigned to a Meeting Room or a Reserv...

Page 339: ...ng the calendar The start time of all the reservations can be manually adjusted in one operation For more information see Adjusting the Start Times of all Reservations on page 9 16 End Time settings a...

Page 340: ...nce on a specified day of the month at a specified monthly interval For example if the first Reservation is scheduled for the 6th day of the current month and the monthly interval is set to 1 the mont...

Page 341: ...going conference will be saved to the CDR For more information see the Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Getting Started Guide Information Tab on page 3 18 9 Click OK The Ne...

Page 342: ...of a Reservation are only displayed when the Reservation and its multiple occurrences are initially created As with single occurrence Reservations only the Duration Start Time and End Time parameters...

Page 343: ...he mouse over the bottom edge of the Reservation s square 3 When the cursor changes to a vertical double arrow hold the mouse button down and drag the edge to the desired End Time 4 Release the mouse...

Page 344: ...d on the RMX are adjusted with the same offset To adjust the reoccurring reservations start time after the GMT Offset has been changed for Daylight Saving Time DST or a physical move 1 On the Collabor...

Page 345: ...on 1 In the Reservations List navigate to the reservation you want to delete using the Show Day Show Week Today Back Next or List buttons 2 Click to select the reservation to be deleted 3 Click the De...

Page 346: ...ndicating that the field is active 2 Type all or part of the reservation s Display Name into the field and click Search The closest matching Reservation entries are displayed 3 Optional Double click t...

Page 347: ...arge conferences that require the personal touch Operator assistance is available in MPM MPM and MPMx Card Configuration Modes Operator Conferences An Operator conference is a special conference that...

Page 348: ...in standard conferences Special icons are used to indicate an Operator conference in the Ongoing Conferences list and the operator participant in the Participants list An Operator conference cannot b...

Page 349: ...rvice Global parameters For more information see Table 17 3 Conference IVR Service Properties Global Parameters on page 17 6 4 Click the Welcome tab The New Conference IVR Service Welcome dialog box o...

Page 350: ...IVR Service Properties Roll Call Messages on page 17 15 15 Click the Video Services tab The New Conference IVR Service Video Services dialog box opens 16 Define the Video Services parameters For more...

Page 351: ...ntry Queue IVR Service button The New Entry Queue IVR Service Global dialog box opens 3 Define the Entry Queue Service Name 4 Define the Entry Queue IVR Service Global parameters For more information...

Page 352: ...or Assistance to enable operator assistance when the participant requires or requests help during the connection process 13 In the Operator Assistance Indication Message field select the audio message...

Page 353: ...rofile General dialog box opens 3 Define the Profile name and if required the Profile general parameters For more details see Table 2 12 New AVC CP Profile General Parameters on page 2 29 4 Click the...

Page 354: ...d layout For more details see Table 2 7 New AVC CP Profile Video Settings Parameters on page 2 16 11 Define the remaining Profile parameters 12 Click OK to complete the Profile definition A new Profil...

Page 355: ...t is used also as the Routing Name If a combination of Unicode and ASCII characters or full Unicode text is entered as the Display Name the ID such as Conference ID is used as the Routing Name If the...

Page 356: ...ference and the operator is expected to help voice participants it is recommended to reserve resources for at least 2 video participants for the operator and one additional participant who will be mov...

Page 357: ...ng conference Display Name the Login name of the RMX User The Template is displayed with the Operator Conference icon Starting an Operator Conference from a Template An ongoing Operator conference can...

Page 358: ...nces Each Operator conference includes at least one participant the Operator You can view the properties of the Operator conference by double clicking the conference entry in the Conferences list or b...

Page 359: ...n When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared Participant Alerts List The Participant Alerts list contai...

Page 360: ...different wav file can be selected for each MCU When multiple Audible Alarms are activated in different conferences or by multiple MCUs the Audible Alarms are synchronized and played one after the oth...

Page 361: ...ipants allowed for the destination conference Moving Participants Options RMX users can assist participants by performing the following operations Move a participant to an Operator conference Attend a...

Page 362: ...nt was moved to another conference or to the Operator conference this options moves the participant back to his her source conference This option is not available if the participant was moved from the...

Page 363: ...nclude more participants than the allowed maximum in MPM mode Trying to start a Conference Template that exceeds the allowed maximum number of participants will result in participants being disconnect...

Page 364: ...already has the same name or ID Therefore it is recommended to modify the template ID display name routing name to be unique A Reservation that has become an ongoing conference can be saved as Confere...

Page 365: ...Templates Toolbar Buttons Button Description New Conference Template Creates a new Conference Template Delete Conference Template Deletes the Conference Template s that are selected in the list Start...

Page 366: ...pens 3 The fields of the New Template General dialog box are identical to those of the New Conference General dialog box For a full description of the fields see the Polycom RealPresence Collaboration...

Page 367: ...erence Participant dialog box For a full description of these fields see the Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Getting Started Guide Participants Tab on page 3 16 6 Optional...

Page 368: ...New participant to the Address Book Directly on page 8 8 8 Modify the fields of the General tab 9 Click the Advanced tab The New Participant Advanced tab opens For a full description of the Advanced t...

Page 369: ...C Based CP Conferences on page 3 47 12 Modify the Personal Layout and Video Forcing settings for the participant 13 Optional Click the Information tab The New Participant Information tab opens For a f...

Page 370: ...ick the OK button The New Conference Template is created and its name is added to the Conference Templates list Saving an Ongoing or AVC based CP Operator Conference as a Template Any ongoing or AVC b...

Page 371: ...n be started from any Template saved in the Conference Templates list In SVC based templates only defined dial in participants may be part of the conference To start an ongoing conference from a Templ...

Page 372: ...ry Queue or Gateway Profile when the template is used to start an ongoing conference or schedule a reservation it will not start However the same number can be assigned to several conference templates...

Page 373: ...Template AVC Conferencing A Conference Template can be used to schedule a single or recurring Reservation To schedule a Reservation from a Conference Template 1 In the Conference Templates list select...

Page 374: ...rvations List If you create a recurring reservation all occurrences have the same ID A recurring Reservation is assigned the same ISDN PSTN dial in number for all recurrences If a dial in number confl...

Page 375: ...ion can save configuration time and ensures that identical settings are used for conferences running on different MCUs This is especially important in environments using cascading conferences that are...

Page 376: ...ort Conference Templates option you can Export all Conference Templates from an MCU Export selected Conference Templates Exporting All Conference Templates from an MCU To export all Conference Templat...

Page 377: ...ffix _confTemplates xml is predefined by the system For example if you type Templates01 the exported file name is defined as Templates01_confTemplates xml The system automatically defines the Profiles...

Page 378: ...when you only want to export Conference Templates When this check box is cleared the Conference Templates Export dialog box is displayed without the Profiles file name field 5 In the Templates file na...

Page 379: ...ent main window click the Conference Templates tab The Conference Templates are displayed 2 Click the Import Conference Templates button or right click the Conference Templates pane and then click Imp...

Page 380: ...elected 5 Click OK to import the Conference Templates and their associated Conference Profiles if selected Conference Templates are not imported when A Conference Template already exists An associated...

Page 381: ...e add in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e mail client ribbon The meeting organizer clicks the Polycom Conference button to add Conference Information...

Page 382: ...ore information see the Polycom Unified Communications Deployment Guide for Microsoft Environments B The administrator creates an Microsoft Outlook e mail account for the RMX If included in the soluti...

Page 383: ...the default mailbox Option 3 Use this option if the Exchange Server settings have been modified by the administrator Option 1 Using default Exchange Server settings a Define the following fields Mail...

Page 384: ...Exchange Server Field length Up to 80 characters Domain Enter the name of the network domain where the RMX is installed as defined in the Microsoft Exchange Server Primary SMTP Mailbox Optional This...

Page 385: ...erver Address User Name Password Domain Accept Appointments Primary SMTP Mailbox Optional Enter the name of the SMTP Mailbox in the Microsoft Exchange Server to be monitored by the RMX Note Although s...

Page 386: ...see Modifying the Default IP Network Service in the RealPresence Collaboration Server 800s on page 1 8 Table 12 3 Exchange Integration Configuration Option 3 Field Description Exchange Server Address...

Page 387: ...ar format may be invited to meetings via the Calendaring Service Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the RMX Web Client The followi...

Page 388: ...added to the existing appointment information The meeting organizer can add a meeting agenda or personal text to the invitation before it is sent The meeting organizer can update or cancel the video...

Page 389: ...ubject Display Name of Conference Meeting Room Meeting Name Start End Time Used to calculate the Conference s Duration Record Enable Recording in the Conference or Meeting Room Profile Display Recordi...

Page 390: ...cess meeting information stored in the Exchange Server database When the meeting information is found on the Exchange Server the Conference Name Organizer Time Duration and Password if enabled are ret...

Page 391: ...on on the participant s status using the Participant Properties option The maximum number of participants in a conference RealPresence Collaboration Server RMX 1500 MPMx Mode 360 90 video RealPresence...

Page 392: ...Getting Started Guide Monitoring Ongoing Conferences on page 3 31 You can click the blinking Participant Alerts indication bar to view participants that require attention For more information see Syst...

Page 393: ...boxes are dependent on the Conferencing Mode and the Card Configuration Mode of the RMX whether the RMX is configured with MPMx or MPM cards Viewing the Properties of an Ongoing AVC CP and Mixed CP a...

Page 394: ...ference using the format HH MM Note This field is displayed in all tabs Permanent Conference Indicates whether the conference is set as a Permanent Conference with no pre determined End Time This conf...

Page 395: ...solution are connected as Secondary Audio Only participants Video layout changes are not enabled during a conference Note Video Switching conferencing mode is unavailable to ISDN participants For more...

Page 396: ...R and DBA Indicates wether Packet Loss Compensation LPR and DBA is enabled for the conference Auto Terminate When selected indicates that the MCU will automatically terminate the conference when Befor...

Page 397: ...deo Content Prefer TIP For more information see Collaboration With Cisco s Telepresence Interoperability Protocol TIP on page 1 1 Enable FECC When selected Far End Camera Control is enabled FW NAT Kee...

Page 398: ...tes the language of the Gathering Slide field headings Note When working with the Polycom Conferencing Add in for Microsoft Outlook the language selected should match the language selected for the con...

Page 399: ...onference When selected content is shared using the Multiple Resolutions mode and is not supported in any other Content sharing mode For more information see Enabling AS SIP Content on page 1 53 Multi...

Page 400: ...Tab Video Settings Table 13 5 Conference Properties Video Settings Parameters Field Description Presentation Mode When checked indicates that the Presentations Mode is active This option is disabled i...

Page 401: ...cates the Telepresence Mode Telepresence Layout Mode Indicates the layout of the Telepresence Mode Lecturer Indicates the name of the lecturer if one is selected Selecting a lecturer enables the Lectu...

Page 402: ...tton Description Add Select a participant and click this button to Add a the participant to the list of participants to be Auto Scanned The participants name is removed from the All Participants pane...

Page 403: ...utton 16 Optional Move the participant down in the Scanning Order Click the Down button 17 Click the Apply button to confirm and keep the Conference Properties dialog box open or Click the OK the butt...

Page 404: ...e SVC conference or right click the SVC conference and then click Conference Properties The Conference Properties General dialog box with the General tab opens 2 The following information is displayed...

Page 405: ...video and audio streams Video Switching Video Switching is not supported in SVC conferences Reserve Resources for Video Participants Reserve Resources for Video Participants is not supported in SVC co...

Page 406: ...omatically terminate the conference when Before First Joins At the End After Last Quits and At the End When Last Participant Remains parameters apply Auto Redialing Dial out is not supported in SVC co...

Page 407: ...Sharpness is supported Maximum Resolution In SVC conferencing this is always Auto default The Maximum Resolution remains as selected in the Resolution Configuration dialog box Video Clarity Video Clar...

Page 408: ...ings tab to view the video parameters defined for the conference In SVC conferences only Auto Layout is enabled and cannot be disabled All other video settings are disabled Content Resolution Resoluti...

Page 409: ...ties dialog box Monitoring Operator Conferences and Participants Requiring Assistance CP and Mixed CP and SVC Conferences Operator conferences are monitored in the same way as standard ongoing confere...

Page 410: ...tatus changes reflecting the help request For details see Table 13 9 The conference status changes and it is displayed with the exclamation point icon and the status Awaiting Operator The appropriate...

Page 411: ...n the participant enters the appropriate DTMF code default 99 The DTMF code can be modified in the conference IVR Service Properties DTMF Codes dialog box Available for dial in and dial out participan...

Page 412: ...ssword and waits for the operator s assistance The participant requests Operator s Assistance during the ongoing conference This list is used as reference only Participants can be assisted and moved t...

Page 413: ...isconnected Displaying Participants Properties To display the participant Properties 1 In the Participant List pane double click the participant entry Alternatively right click a participant and then...

Page 414: ...roubleshooting activities on the endpoint The connection is available only if the IP address of the endpoint s internal site is filled in the Website IP Address field in the Participant Properties Gen...

Page 415: ...ed by the MCU User Channels have been muted suspended by the RMX user Participant Channels have been muted suspended by the participant from the endpoint You can also cancel or perform mute and suspen...

Page 416: ...ved from the MCU s operating system time format Disconnection Time The date and time the defined participant disconnected from the conference Connection Retries Left Indicates the number of retries le...

Page 417: ...perties H 245 SDP Parameters Field Description Remote Capabilities Lists the participant s capabilities as declared by the endpoint Displays the endpoint s actual capabilities used for the connection...

Page 418: ...actual capabilities used by the endpoint when establishing the connection with the MCU Endpoint to MCU Local Communication Mode Displays the actual capabilities used by the MCU when establishing the...

Page 419: ...ve bit rate value is 0 For example if the participant is connected without video the bit rate for the video channel is 0 Note The CTS Audio Auxiliary channel is used only for Content In all other case...

Page 420: ...ant Rx Rate The received line rate Tx Rate The transmitted line rate Tx Video Sync Loss When checked indicates a video synchronization problem in the outgoing channel from the MCU The counter indicate...

Page 421: ...ant Properties Channel Status Advanced Parameters Field Description Channel Info Select a channel to view its information H 225 H 245 Audio in Audio out Video in Video out Content in Content Out SIP B...

Page 422: ...nt Local or Host The endpoint Remote is on the same network as the RMX and the media connection is direct using local addresses Relay Media between the RMX and the participant passes through a media r...

Page 423: ...between registration messages that the MCU sends to the gatekeeper to indicate that it is still connected Gatekeeper State Indicates the status of the participant s registration with the gatekeeper an...

Page 424: ...e Call Admission Control tab to view its parameters Viewing Permissions Chairperson Administrator Operator Tab Gatekeeper Status Table 13 16 Participant Properties Gatekeeper Status Parameters Field D...

Page 425: ...Content In the SIP Participant Properties dialog box BFCP status information appears in All three panes of the SDP tab The Channel Status tab The Channel Status Advanced tab For more information see...

Page 426: ...ag DETECT_SIP_EP_DISCONNECT _TIMER contains the amount of time in seconds to wait for an RTCP or RTP message to be received from the endpoint When the time that was set in the system flag has elapsed...

Page 427: ...on bit rate To view the participant properties during a conference 1 In the Participants list right click the desired participant and select Participant Properties Maximum line rate at which ISDN endp...

Page 428: ...ted suspended The entity that initiated audio mute or video suspend is also indicated MCU Audio or Video channel has been muted suspended by the MCU User Channels have been muted suspended by the RMX...

Page 429: ...point Remote Communication Mode Displays the actual capabilities used by the endpoint when establishing the connection with the MCU Endpoint to MCU Local Communication Mode Displays the actual capabil...

Page 430: ...tatus Indicates the connection status of the participant to the conference If there is a problem the appropriate status is displayed for example Disconnected Connection Time The date and time the part...

Page 431: ...the participant s CLI Calling Line Identification as identified by the MCU In a dial out connection indicates the participant s phone number dialed by the MCU for each channel MCU Phone Number In a di...

Page 432: ...vanced tab when monitoring conference participants The Telepresence mode of the participant is indicated RPX the participant s endpoint is transmitting 4 3 video format TPX the participant s endpoint...

Page 433: ...n be given a descriptive name and can be associated with one VRR saved on the Polycom RSS 4000 The following guidelines apply A Recording Link that is being used by an ongoing conference cannot be del...

Page 434: ...VRRs created and saved on the Polycom RSS 4000 Version 8 5 the MAXIMUM_RECORDING_LINKS System Flag in system cfg can be modified to determine the number of Recording Links available for selection Rang...

Page 435: ...either enter the IP address or an alias see the alias description Alias Name If using the endpoint s alias instead of IP address first select the alias type and then enter the endpoint s alias If you...

Page 436: ...n existing Conference IVR Service 1 In the RMX Management pane click the IVR Services button The IVR Services are listed in the IVR Services list pane 2 To modify the default recording settings double...

Page 437: ...s by modifying them To enable recording for a conference 1 In the RMX Management pane click the Conference Profiles button The Conference Profiles list is displayed 2 Create a new profile by clicking...

Page 438: ...one of the following Immediately conference recording is automatically started upon connection of the first participant Upon Request the operator or chairperson must initiate the recording manual Audi...

Page 439: ...lar participants however if the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF System Flag is set to YES a non encrypted Recording Link is to be allowed to connect to an encrypted conference Table 1...

Page 440: ...ter is set to immediately If it is set to Upon Request the system waits for the chairperson or RMX user s request Once the recording is initiated for a conference the MCU connects to the recording dev...

Page 441: ...ehavior The Recording Link Layout can be changed during an ongoing conference in the same manner as for any other conference participant For more information see the Participant Level Monitoring on pa...

Page 442: ...the recording Note The Stop button is only enabled when the Recording is Started or Paused Suspend Video The Suspend Video option prevents the incoming video of the recording link participant to be pa...

Page 443: ...an VCR according to the product ID sent from the VCR during the connection phase in the call setup parameters The video channel between the conference and the recording device is unidirectional where...

Page 444: ...ed on the Codian VCR dialing into the recorded conference using the MCU prefix and the Conference ID as for any other dial in participant in the conference Monitoring the recording participant This co...

Page 445: ...dministrator Read only A user with Administrator permission with the same viewing and monitoring permissions of a regular Administrator However this user is limited to creating system backups and cann...

Page 446: ...sers in the system and their authorization levels The pane also enables the administrators to add and delete users The system is shipped with a default Administrator user called POLYCOM whose password...

Page 447: ...the pane and then click New User The User Properties dialog box opens 4 In the User Name text box enter the name of the new user This is the login name used by the user when logging into the system 5...

Page 448: ...nge their own password and other users passwords Users with Operator authorization can change their own password To change a user s password 1 In the RMX Management pane click the Users option 2 Right...

Page 449: ...ES The User status in the Users list Disabled column changes to Yes Enabling a User An administrator can enable a User who was disabled automatically by the system in the Ultra Secure Mode or manually...

Page 450: ...ced security reasons it is necessary for the RMX to process user connection requests in the same manner whether they be from regular users accessing the RMX via the RMX Web Browser RMX Manager or from...

Page 451: ...expiration period of application user s independently of regular users The default flag value is 365 days The server hosting an application user whose password is about to expire will receive a login...

Page 452: ...all connections that are currently logged into the MCU e g users servers or API users The MCU issues an ID number for each login The ID numbers are reset whenever the MCU is reset A maximum of 50 user...

Page 453: ...X menu click Administration Notes The Notes window opens 2 In the Notes toolbar click the New Note button or right click anywhere inside the Notes window and select New Note 3 In the Note dialog box t...

Page 454: ...5 10 Polycom Inc To delete a note 1 In the Notes list select the entry for the note to delete and click the Delete Note button or right click the entry and select Delete Note A delete confirmation dia...

Page 455: ...e ISDN PSTN Network Service definition is optional and is done when the RTM ISDN cards are installed in the MCU The configuration dialog boxes for both these network services are accessed via the RMX...

Page 456: ...ent This IP address can be used by the administrator or service personnel to connect to the Control Unit should the MCU become corrupted or inaccessible During First Time Power up the Management Netwo...

Page 457: ...routes Modify DNS information To view or modify the Management Network Service 1 In the RMX Management pane click the IP Network Services button 2 In the IP Network Services list pane double click the...

Page 458: ...Pv6 Select this option for both IPv4 and IPv6 addressing Note If the gatekeeper cannot operate in IPv6 addressing mode the H323_RAS_IPV6 System Flag should be set to NO For more information see Table...

Page 459: ...IP Address IPv4 The IPv4 address of the RMX Shelf Management Server This IP address is used by the RP Collaboration Server Web Client for Hardware Monitoring purposes IPv6 The IPv6 address of the RMX...

Page 460: ...s Table 16 2 Default Management Network Service Routers Field Description Default Router IP Address IPv4 Enter the IP address of the default router The default router is used whenever the defined stat...

Page 461: ...ed value Router IP Address Enter the IP address of the router Remote IP Address Enter the IP address of the entity to be reached outside the local network The Remote Type determines whether this entit...

Page 462: ...DNS Select Off if DNS servers are not used in the network Specify to enter the IP addresses of the DNS servers Note The IP address fields are enabled only if Specify is selected Register Host Names A...

Page 463: ...ver RMX 2000 has 3 LAN ports The administrator can set the speed and transmit receive mode manually for LAN 2 Port only Port The LAN port number 1 2 or 3 Note Do not change the automatic setting of Po...

Page 464: ...ication Mode on page 1 1 Skip certificate validation for user logging session Select this check box to prevent peer certificate requests being issued For more information see PKI Public Key Infrastruc...

Page 465: ...ess on page 23 46 Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the Network type that the RMX connects to IP address of the RMX S...

Page 466: ...odified If the Fast Configuration Wizard does not start automatically the Default IP Service must be modified through the IP Network Properties dialog boxes To view or modify the Default IP Service 1...

Page 467: ...l out calls from the RMX are initiated from this address This address is used to register the RMX with a Gatekeeper or a SIP Proxy server Media Card 1 IP Address Enter the IP address es of the media c...

Page 468: ...t to Specify and the DNS is not configured or disabled the DNS configured for the Management Network will be used When upgrading from a version that does not support a DNS per IP Network Service the D...

Page 469: ...ce IP Network Service Properties dialog box click the DNS tab b In the DNS field select Specify c In the DNS Server Address field enter the IP address of the DNS Server for the IP Network Service d Co...

Page 470: ...ernate Gatekeeper IP Address or Name Enter the DNS host name or IP address of the gatekeeper used as a fallback gatekeeper used when the primary gatekeeper is not functioning properly MCU Prefix in Ga...

Page 471: ...gatekeeper address may be returned Aliases Alias The alias that identifies the RMX s Signaling Host within the network Up to five aliases can be defined for each RMX Note When a gatekeeper is specifie...

Page 472: ...if you are defining a Network Service for local calls that do not require configuring the firewall to accept calls from external entities When cleared the system uses the default port range and alloc...

Page 473: ...nfiguration Mode Enter the first and last port numbers in the range The number of ports is calculated as follows Number of simultaneous calls x 8 ports 2 audio 2 video 2 Content and 2 FECC In MPM MPMx...

Page 474: ...priorities for both audio and video packets is 0x31 These values are determined by the QOS_IP_VIDEO and QOS_IP_AUDIO flags in the system cfg file The default priority for Signaling IP traffic is 0x00...

Page 475: ...the queue sequence and the delay between packets None No optimization definition is applied This is a compatibility mode in which routing is based on Precedence priority settings only Select None if...

Page 476: ...ificate on page G 8 Send Certificate This button is used when Integrating the RMX into the Microsoft OCS Environment For more information see Setting the Collaboration Server for Integration Into Micr...

Page 477: ...number the outbound proxy is listening to The default port is 5060 Revocation Method Global Responder URL For a detailed description of these fields see the Ultra Secure Mode chapter Certificate Manag...

Page 478: ...aboration Server to register with the SIP proxy If the authentication is enabled on the SIP proxy and disabled on the RMX calls will fail to connect to the conferences Leave this check box cleared if...

Page 479: ...register with the gatekeeper If the authentication is enabled on the gatekeeper and disabled on the RMX calls will fail to connect to the conferences Leave this check box cleared if the authentication...

Page 480: ...V35 Gateway tab Table 16 12 Default IP Network Service SIP Advanced Field Description Server User Name Enter the RMX User name as defined in the Active Directory For example enter rmx1234 This field...

Page 481: ...see the RealPresence Collaboration Server RMX 1500 2000 4000 Deployment Guide for Maximum Security Environments Deploying a Polycom RMX Serial Gateway S4GW on page 19 29 Username Enter the User Name t...

Page 482: ...14 shows the physical mapping of Port Type to the physical label on the back panel of the RealPresence Collaboration Server RMX 1500 To modify the automatic LAN port configuration 1 On the RMX menu cl...

Page 483: ...Server RMX 4000 RealPresence Collaboration Server RMX 1500 RealPresence Collaboration Server RMX 4000 in Ultra Secure Mode RealPresence Collaboration Server RMX 1500 4000 Although the RTM LAN media ca...

Page 484: ...to the speed of these ports will not be applied Speed Select the speed and transmit receive mode for each port Default Auto Negotiation of speed and transmit receive mode starts at 1000 Mbits second F...

Page 485: ...Properties RMX CS IP tab opens The RMX CS IP tab displays the following fields Table 16 16 IP Network Services Properties RMX CS IP Field Description Service Name The name assigned to the IP Network...

Page 486: ...oute packets to their destination The default router is also used when host access is restricted to one default router Table 16 16 IP Network Services Properties RMX CS IP Continued Field Description...

Page 487: ...Backup The backup gatekeeper that can be used if the connection to the preferred gatekeeper fails ID The gatekeeper ID retrieved from the gatekeeper during the registration process Name The gatekeeper...

Page 488: ...r and the Signaling Host Not Available No SIP server is available Auto Gets information from DHCP if used Table 16 18 IP Network Services Properties SIP Servers Continued Field Description Table 16 19...

Page 489: ...d Channel didn t receive any packets for 5 seconds Channel exceeded allotted bandwidth Unknown failure In systems with multiple media cards Status 1 refers to the uppermost media card FW Detection The...

Page 490: ...an IPv4 address cannot be added to an ongoing conference while the RMX is in IPv6 mode nor can a participant with an IPv6 address be added while the RMX is in IPv4 mode An error message Bad IP addres...

Page 491: ...on the RTM LAN On the RealPresence Collaboration Server RMX 2000 RealPresence Collaboration Server RMX 4000 LAN Redundancy can be enabled simultaneously with Multiple Networks To enable the Multiple N...

Page 492: ...n the RealPresence Collaboration Server RMX 1500 RealPresence Collaboration Server RMX 2000 RealPresence Collaboration Server RMX 4000 is dependent on the settings of the LAN_REDUNDANCY and MULTIPLE_S...

Page 493: ...2 port LAN ports 4 and 5 are never used Figure 16 4RealPresence Collaboration Server RMX 4000 RTM IP 4000 on Rear Panel On the RealPresence Collaboration Server RMX 1500 RealPresence Collaboration Se...

Page 494: ...r Status indication LAN_REDUNDANCY YES MULTIPLE_SERVICES YES Management Management Table 16 21 RMX 1500 4000 Signaling and Management Redundancy System Flags Flag Value Port Usage LAN 2 MNG B RMX 1500...

Page 495: ...buffer For example if the flag is set to 10 and the participants line rate is 2MB then the burst size is 200Kbps Default 10 Flag range 1 30 TC_LATENCY_SIZE This flag limits the latency in millisecond...

Page 496: ...n the RMX and RP Collaboration Server Web Client No DNS 53 UDP Domain name server Can be disabled in the IP Network Service DHCP 68 UDP Dynamic Host Configuration Protocol Can be disabled in the IP Ne...

Page 497: ...on to the SIP outbound proxy Sometimes port 60000 is used when the system cannot reuse the TCP port This port can be set in the Central signaling CS configuration file Yes in the IP service Alternativ...

Page 498: ...dministrator s Guide 16 44 Polycom Inc SIP TLS 5061 TCP SIP TLS for SIP server alternate SIP server outbound proxy and alternate outbound proxy No Table 16 23 RMX Network Port Usage Summary Continued...

Page 499: ...G using multiple channels as a single large bandwidth channel is supported Simple audio negotiation Supported video resolutions are the same as for IP Supported video Protocols are the same as for IP...

Page 500: ...k Service obtain the following information from your ISDN PSTN Service Provider Switch Type Line Coding and Framing Numbering Plan Numbering Type Dial in number range To Add an ISDN PSTN Network Servi...

Page 501: ...the system Default name ISDN PSTN Service Note This field is displayed in all ISDN PSTN Network Properties tabs and can contain character sets that use Unicode encoding Span Type Select the type of sp...

Page 502: ...lines are connected to the RMX via a network switch the selection of the Num Type is used to route the call to a specific PRI line If you want the network to interpret the dialing digits for routing...

Page 503: ...ault Blank Table 16 25 PRI Settings Continued Field Description Table 16 26 Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the l...

Page 504: ...1 spans default is B8ZS For E1 spans default is HDB3 Switch Type Select the brand and revision level of switch equipment installed in the service provider s central office For T1 spans default is AT T...

Page 505: ...he configuration The Spans dialog box opens displaying the following read only fields ID The connector on the ISDN PSTN card PRI1 PRI12 Slot The media card that the ISDN PSTN card is connected to 1 or...

Page 506: ...xes are displayed They are similar to the Fast Configuration Wizard s dialog boxes For more information see To Add an ISDN PSTN Network Service on page 16 46 The following ISDN Properties can be modif...

Page 507: ...ollaboration Server RMX 2000 On the RealPresence Collaboration Server RMX 2000 a RTM LAN or RTM ISDN card is required to enable the separation between the networks By defining Multiple Network Service...

Page 508: ...Server RMX 2000 and two for the RealPresence Collaboration Server RMX 1500 Multiple IP Network Services can be defined up to two for each media and signaling network connected to the RMX The networks...

Page 509: ...hen Multiple Network Services option is enabled the two networks must differ in their subnet masks On the RealPresence Collaboration Server RMX 1500 LAN redundancy cannot be enabled in parallel to Mul...

Page 510: ...port gauges do not reflect the resource availability per Network Service Fixed and Flexible Resource Allocation Mode On the RealPresence Collaboration Server RMX 2000 RealPresence Collaboration Serve...

Page 511: ...4000 Getting Started Guide Getting Started Guide Hardware Installation and Setup on page 2 6 Connect the necessary cables For details see RMX 1500 2000 4000 Getting Started Guide Getting Started Guid...

Page 512: ...oint the Management Network can be modified to match the required local network settings 6 Reset the MCU 7 Connect to the MCU and Add the required IP Network Services to accommodate the networks conne...

Page 513: ...associated with this Network Service Media Board IP address MPM 4 RealPresence Collaboration Server RMX 4000 only If more than one media card is associated with this Network Service Gatekeeper IP add...

Page 514: ...ected to the RTM IP on the rear panel of the RealPresence Collaboration Server RMX 4000 Connecting the cables to the RTM LAN Table 16 31 LAN Connections to the RTM IP RTM IP Port Description LAN 1 Mod...

Page 515: ...d are used up to three additional Network Services can be defined bringing it to a total of up to 7 IP Network Services Several cards can be assigned to the same IP Network Service The definition of t...

Page 516: ...ion Server RMX 2000 rear panel when two RTM LAN cards are installed providing IP connectivity Figure 16 7 RealPresence Collaboration Server RMX 2000 Rear Panel with RTM LAN Cables LAN 2 Management LAN...

Page 517: ...ltiple Services option will be activated once the appropriate license is installed Possible Values YES NO Default NO This flag must be manually added to the system configuration and set to YES to enab...

Page 518: ...environment You can select H 323 For an H 323 only Network Service SIP For a SIP only Network Service H 323 SIP For an integrated IP Service Both H 323 and SIP participants can connect to the RMX usi...

Page 519: ...Ports Media cards that are already associated with another Network Service cannot be associated with this Network Service You can define a Network Service without assigning media cards to it To chang...

Page 520: ...SOLUTION QOS_IP_AUDIO QOS_IP_VIDEO QOS_IP_SIGNALING ENABLE_CISCO_GK SIP_FREE_VIDEO_RESOURCES FORCE_CIF_PORT_ALLOCATION MS_ENVIRONMENT SIP_FAST_UPDATE_INTERVAL_ENV SIP_FAST_UPDATE_INTERVAL_EP H263_ANNE...

Page 521: ...vice Notes The IP address field is enabled only if Specify is selected In both Standard Security and Ultra Secure Modes A DNS can be configured for the Management Network Service that is defined and t...

Page 522: ...00 2000 4000 Administrator s Guide If required click the QoS tab on page 16 19 13 Click the SIP Servers tab 14 Define the Primary and Alternate SIP Server for this network Service Register Host Names...

Page 523: ...323 Network Service One IP Network Service can be defined as default for H 323 connections and another Network Service as default for SIP connections If the IP Network Service supports both H 323 and...

Page 524: ...ofile Registration of conferencing entities such as ongoing conferences Meeting Rooms Entry Queues SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity This allows bette...

Page 525: ...the system configuration To register the conferencing entity to which this profile is assigned to a Network Service in the Registration column click the check box of that Network Service You can also...

Page 526: ...etwork Service for the call must be selected in the Gateway Profile dialog box The Network Service set as default is used if no other Network Service is selected If the same Network Service is used fo...

Page 527: ...host participants from the different IP Network networks simultaneously Defining Dial Out Participants When defining dial out participants you can select the Network Service to place the call accordi...

Page 528: ...es are reserving resources from the same Network Service otherwise you may run out of resources for that Network Service The IP Network Service is selected in the New Conference New Meeting Room New R...

Page 529: ...select either Totals default or the Network Service Port Gauge Indications The port Gauges displays the total resource usage for the RMX and not per Network Service Therefore it may not be an accurate...

Page 530: ...rough an SBC The following SBC environments are supported SAM a Polycom SBC Acme Packet a 3rd party SBC VBP Polycom Video Border Proxy Deployment Architectures The following NAT Traversal topologies a...

Page 531: ...Table 16 40 Remote Connection Continued Enterprise Client CMA Client Environment Registered SBC Registered Environment Table 16 41 Business to Business Connection Enterprise A Client Enterprise B Cli...

Page 532: ...ntent and FECC channels in until the RMX sends out the first of the FW NAT Keep Alive messages 30 seconds after the call starts If Content or FECC are required within the first 30 seconds of a call th...

Page 533: ...is defined for each IP Network Service and can be modified by adding the following System Flags and modifying their values SIP_TCP_KEEPALIVE_TYPE SIP_TCP_KEEP_ALIVE_BEHAVIOR For a detailed description...

Page 534: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 16 80 Polycom Inc...

Page 535: ...erform the following operations Record the required voice messages and create a new video slide For more information see Creating a Welcome Video Slide on page 17 34 Optional Add the language to the l...

Page 536: ...IVR Toolbar buttons Button Button Name Descriptions New Conference IVR Service To create a new Conference IVR Service New Entry Queue IVR Service To create a new Entry Queue IVR Service Delete Service...

Page 537: ...sing languages that are different from English or if you want to download additional voice files to existing files in one operation and not during the IVR service definition To add a language 1 In the...

Page 538: ...e latter case you can skip the next steps To upload messages to the MCU 1 To upload the files to the MCU in the Supported Languages dialog box click the Add Message File button 2 The Add Message File...

Page 539: ...nt connects to the conference or Entry Queue Conference Chairperson Request Chairperson Identifier Requests the participants to enter the chairperson identifier key Request Chairperson Password Reques...

Page 540: ...ose the Add Message File dialog box and return to the Add Language dialog box 13 Click OK Defining a New Conference IVR Service The RMX is shipped with two default Conference IVR Services and all its...

Page 541: ...tions Never The participant s right to join the conference will not be verified with an external database application default Always Any participant request to join the conference is validated with th...

Page 542: ...layed when the participant enters the conference IVR queue 6 To upload an audio file for an IVR message click Add Message File The Install File dialog box opens a Click the Browse button to select the...

Page 543: ...able Password Messages option If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files click Add Message File to upload the appropriate audio fil...

Page 544: ...ipants and to prevent an answering machine from entering the conference 13 Select the various audio messages that will be played in each case When both Conference Password and Chairperson Password are...

Page 545: ...oice Messages Message Type Description Blip on Cascade Link Indicates that the link to the cascaded conference connected successfully Chairperson Exit Informs all the conference participants that the...

Page 546: ...le in SVC conferences and for SVC participants in mixed CP and SVC conferences Disconnect on Busy The Busy Tone is played when the system retries to redial a busy destination number and fails after ex...

Page 547: ...isting the operations and their DTMF codes that can be performed by any participant Password Changed Successfully A message is played when the password was successfully changed Recording Failed This m...

Page 548: ...ill occur and the conference chairperson will not be able to ask for a name review during the conference From version 7 6 the selection of tones in the IVR Service definition replaces the functionalit...

Page 549: ...essage stating that the participant has joined the conference Note In versions prior to 7 6 when the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE is set to YES the system does not playback the...

Page 550: ...tab The New Conference IVR Service Video Services dialog box opens If the Tones option is enabled you must assign the appropriate audio files to all notification types The RMX system is shipped with t...

Page 551: ...rizes the recommended input slide formats and the resulting slides that are generated The source images for the high resolution slides must be in bmp or jpg format If the uploaded slides are not of th...

Page 552: ...esolution custom source file is uploaded new low resolution custom slides are created The existing high resolution custom slides are not deleted 24 Define the following parameters Table 17 9 New Confe...

Page 553: ...e with the second third and fourth protocols if they are enabled until the call is answered By default H 323 is set as the first protocol and SIP as the second while the remaining protocols are disabl...

Page 554: ...e Incoming Participants 86 Chairperson Play Help Menu 83 Everyone Enable Roll Call Note This option is not available in SVC conferences 42 Chairperson Disable Roll Call Note This option is not availab...

Page 555: ...Touch Control Prefix Note This option is not available for SVC participants Everyone Do not change the DTMF code of the Touch Control Prefix The Polycom Touch Control device is only supported with MPM...

Page 556: ...to perform operations designated for chairpersons only The Change to Chairperson via the DTMF code default 78 is executed only if the following settings were configured for the MCU and the conference...

Page 557: ...ll its audio messages and video slide You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service Defining a New Entry Queue IVR Service To set up a new Entry Queue IVR S...

Page 558: ...start it Conference ID to verify the user s right to start a new conference with an external database application using the conference ID Number of User Input Retries Enter the number of times the pa...

Page 559: ...le column click the table entry and then select the appropriate audio message 9 Click the General tab The New Entry Queue IVR Service General dialog box opens Table 17 12 Entry Queue IVR Service Prope...

Page 560: ...s Audio Only and the message file wav is called No video resources audio only wav The audio message must be added to the Conference and Entry Queue IVR Services separately The IVR message can be enabl...

Page 561: ...efinition The new Entry Queue IVR Service is added to the IVR Services list For more information see IVR Services List on page 17 1 Setting a Conference IVR Service or Entry Queue IVR Service as the D...

Page 562: ...hat it is the current default service To select the Default Entry Queue IVR Service In the IVR Services list select the Entry Queue IVR Service to be defined as the default and then click Set Default...

Page 563: ...rvice name and language To modify the properties of an IVR Service 1 In the RMX Management pane click IVR Services 2 In the IVR Services list Click the IVR Service to modify For more information about...

Page 564: ...Music File To replace the Music file 1 In the RMX Management pane click IVR Services 2 In the IVR Services list toolbar click the Replace Change Music File button The Install Music File window opens 3...

Page 565: ...7 32 The files are converted into the RMX internal format during the upload process This section describes the use of the Sound Recorder utility delivered with Windows 95 98 2000 XP To define the form...

Page 566: ...select 16 000 kHz 16Bit Mono 6 To save this format click the Save As button The Save As dialog box opens 7 Select the location where the format will reside enter a name and then click OK The system r...

Page 567: ...s The Save As dialog box opens 7 Verify that the Format reads PCM 16 000 kHz 16Bit Mono If the format is correct continue with step 10 If the format is incorrect click the Change button The Sound Sele...

Page 568: ...save your image in either jpg or bmp file format 2 For optimum quality ensure that the image dimensions adhere to the RMX recommended values width x height in pixels 640 x 480 704 x 480 848 x 480 720...

Page 569: ...e completed by the current protocol the system attempts to connect to the destination using the next protocol according to the protocol order The RMX connects the participant when the call is answered...

Page 570: ...ect the participant using each of the IP Network Services listed in the Conference Profile Network Services dialog box Network services that are excluded from this list are skipped during the dialing...

Page 571: ...arrow and select the required voice message The file Enter_Destination_Number wav that is shipped with the system can be used for this message To upload a new file click the Add Message File For more...

Page 572: ...s not answered it will continue with the second third and fourth protocols if they are enabled until the call is answered By default H 323 is set as the first protocol and SIP as the second while the...

Page 573: ...either Chairperson or Everyone 9 Click OK Disabling the Invite Participant Option To disable the Invite Participant option 1 From the IVR Services DTMF Codes tab delete the DTMF digits from the DTMF C...

Page 574: ...alPresence Collaboration Server RMX Guidelines AVC SIP and TIP protocols are supported on the RealPresence Collaboration Server 1500 2000 4000 only IVR default audio files are enabled for all TIP Comp...

Page 575: ...Request Billing Code Please enter the Billing code Press the pound key when complete A participant is asked to enter a billing code Billing_Code wav Requires Chairperson Please wait for the chairpers...

Page 576: ...password Press the pound key when complete A participant enters a new conference or chairperson password Confirm_ Password_ Change wav ChangePassword Failure The new password is invalid A participant...

Page 577: ...icipants are Roll_Call_ Review wav Request Conference NID Please enter your conference NID Press the pound key when complete Request_ Conference_NID wav Retry Conference NID Invalid conference NID Ple...

Page 578: ...is connected to the conference varies according to the value of this flag Possible value range 0 10 Default 2 0 disables playing the music 1 lowest volume 10 highest volume IVR_MESSAGE_VOLUME The vol...

Page 579: ...eo slides are all stored on the RealPresence Collaboration Server RMX Guidelines AVC SIP and TIP protocols are supported on the RealPresence Collaboration Server 1500 2000 4000 only IVR default audio...

Page 580: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 17 46 Polycom Inc...

Page 581: ...ault setting when ULTRA_SECURE_MODE System Flag is set to YES and a Cyclic File reaches a file storage capacity limit an Active Alarm is created Backup of CDR files is required Each conference is a se...

Page 582: ...is data can be used to generate a summary report for a conference The following is an example of a formatted CDR file Figure 18 2 Formatted CDR File Multi Part CDR Files By default the maximum CDR Cal...

Page 583: ...ta will list the date and time the participant connects to the conference the participant name and ID and the participant capabilities used to connect to the conference To enable compatibility for app...

Page 584: ...n indicating whether or not the CDR record has been retrieved and saved to a formatted text file The following icons are used The CDR record has not been saved The CDR record has been saved Start Time...

Page 585: ...d time passed Automatically terminated when conference was empty The conference ended automatically because no participants joined the conference for a predefined time period or all the participants d...

Page 586: ...e Retrieve dialog box opens The dialog box displays the names of the destination CDR files 2 Select the destination folder for the CDR files and then click OK If the destination file already exists yo...

Page 587: ...he Profile assigned to the Gateway Session the system ignores this setting and will run the Gateway Session in CP mode From Version 7 2 Gathering phase is not supported in gateway calls even if it is...

Page 588: ...includes the destination number conference ID and the call is routed directly to the destination endpoint conference This is the recommended method Via Gateway IVR the call connects to the gateway whe...

Page 589: ...to the destination endpoint followed by the appropriate destination number Placing this delimiter before the destination number causes the system to try to connect the endpoint using H 323 first then...

Page 590: ...dicates H 323 SIP or ISDN connection protocol to the destination endpoint followed by the appropriate destination number Placing this delimiter before the destination number causes the system to try t...

Page 591: ...tring includes the address of the MCU only This is the same flow as the dialing method used for ISDN PSTN calls however it is less recommended for IP participants For details see page 19 8 Dialing fro...

Page 592: ...GW Profile ID domain name Once the participant is connected to the Gateway Profile and hears the IVR message requesting the destination number using the DTMF input keypad the participant enters the n...

Page 593: ...default if the Gatekeeper is not functioning calls from endpoints will be connected directly to the Entry Queue Conference or Meeting Room that was dialed The method by which dial in calls are accepte...

Page 594: ...he calling endpoint enters the dialing string that includes the access number to the RMX Gateway Profile The endpoint connects to the RMX and is welcomed by the IVR Welcome slide and message Please en...

Page 595: ...n n followed by the key For example if the IP address is 172 22 188 22 enter 172 22 188 22 PSTN Dial in Using GK Prefix When connecting to an RMX that is standalone or part of a DMA solution deployme...

Page 596: ...he Gateway Profile can the entire range or part of the range of other Gateway Profiles are to be used 100 to 200 that is 9251100 to 9251200 The aliases assigned to the IP endpoints will range between...

Page 597: ...ious versions calls to wrong numbers were disconnected with no redial attempts or IVR messages In this version an IVR message is played requesting the user to enter a new number followed by up to five...

Page 598: ...Flag If there is no input from the user after completing the retries the user receives the Disconnect on Wrong Number IVR message Incorrect destination number followed by the Reorder Tone Disconnect o...

Page 599: ...rsions if a call failed due to no answer at the destination the call was disconnected with no notification When using this version the user receives the Disconnect on Wrong Number IVR message Incorrec...

Page 600: ...rvices Click View enabled Video Services Video Welcome Slide Default_GW_Welcom_Slide Operator Assistance disabled You can define a new Conference IVR Service to be used for gateway calls This Conferen...

Page 601: ...n remains disabled 12 Click the Video Services tab The New Conference IVR Service Video Services dialog box opens For gateway redial ensure that the audio files for the gateway redial messages have be...

Page 602: ...IVR Service Properties Video Services Parameters Video Services Description Click View Select this option to enable endpoints to run the Click View application that enables participants to select a vi...

Page 603: ...ck the New Profile button The New Profile General dialog box opens 3 Define the Profile name and select the line rate for the gateway session 4 Click the Advanced tab The New Profile Advanced dialog b...

Page 604: ...ameters of the gateway call that are taken from the Conference Profile assigned to it such as line rate resolution the IVR Service to be used and the dial in numbers To define a new Gateway Profile 1...

Page 605: ...ile The default Conference Profile is selected by default If required select the appropriate Profile from the list of Profiles defined in the MCU Note In the Conference Profile Advance dialog box the...

Page 606: ...nge to be used for dialing into the gateway This number must be part of the dial in number range defined in the selected ISDN PSTN Network Service This field cannot be left empty If left empty an erro...

Page 607: ...the flag USE_GK_PREFIX_FOR_PSTN_CALLS to Yes For more details see Enabling PSTN dial in using GK prefix on page 19 21 Forward Prefix Enter the DMA prefix or the RMX prefix in the Gatekeeper for use in...

Page 608: ...aracters the text is truncated If the system dials out to only one destination endpoint the dialed number is not shown only the connection status If the destination endpoint is ISDN the system display...

Page 609: ...when only one participant is left in the session Connected Participant Parameters Once this conference is created the calling participant is connected to it and one or several dial out participant s...

Page 610: ...aling Rule in the CMA DMA To set up the Meeting Room for direct dialing in Set the conference parameters in the Conference Profile and make sure that the conference will automatically end when there i...

Page 611: ...point is added to the Meeting Room s Participants list Dialing to Polycom DMA 7000 Two dialing methods are available to ISDN PSTN participants calling the DMA Direct with automatically generated desti...

Page 612: ...d the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper Figure 21 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded...

Page 613: ...number assigned to the Gateway Profile 5705555 including the country and area code if needed and connects to the Gateway IVR When prompted for the target conference ID the caller enters the string of...

Page 614: ...pend 4 DMA Meeting Room ID 5555 PSTN Dial in Using GK Prefix When connecting to an RMX that is standalone or part of a DMA solution deployment PSTN participants are prompted by an IVR message requesti...

Page 615: ...ork infrastructure with direct connection to Serial Gateway S4GW For more information see the RealPresence Collaboration Server RMX 1500 2000 4000 Deployment Guide for Maximum Security Environments De...

Page 616: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 19 30 Polycom Inc...

Page 617: ...and can give added efficiency to RMX management tasks especially when deployed on workstations affected by Lack of performance due to bandwidth constraints within the LAN WAN environment Slow operatio...

Page 618: ...ment Guide for Maximum Security Environments Installing RMX Manager for Secure Communication Mode on page 3 1 Upgrade Notes When upgrading the RMX Manager application it is recommended to backup the M...

Page 619: ...There is a link to the RMX Manager Installer at the top of the right edge of the screen 1 Click the Install RMX Manager link The installer verifies the application s requirements on the workstation T...

Page 620: ...e RMX Manager can be run using the http non secured or https secured command in the browser s address line or the Windows Start menu To use the browser 1 In the browser s command line enter http MCU C...

Page 621: ...st time the RMX type is unknown so RMX is displayed instead as a general indication To display the RMX Manager main screen you must connect to one of the listed RMXs For more details see Connecting to...

Page 622: ...icon and then click Connect MCU If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU the system connects to the RMX and the R...

Page 623: ...for the user name with which you will login to the MCU 4 To add the user name and password to the MCU properties so you will not have to enter them each time you login to the MCU make sure that the Re...

Page 624: ...ing to the Authorization Level of the logged in User The MCUs pane is displayed to all users Only one MCU can be selected in the MCUs pane If only one MCU is connected it is automatically selected The...

Page 625: ...so RMX is displayed instead as a general indication Monitored When checked indicates that the conferences running on this MCU are automatically added to the Conferences list and monitored To stop mon...

Page 626: ...added to the Conferences list You can sort the conferences by MCU by clicking the MCU column heading in the Conferences table Conferences run on MCUs that are connected but not monitored are not liste...

Page 627: ...ntains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator System Alerts Lists system problems of all connected MCUs even if the MCU is not monitored The alert i...

Page 628: ...ess Book Displays the Address Book of the selected MCU regardless of its Monitored status The Address Book is a list of Participants and Groups that have been defined on the selected RMX The informati...

Page 629: ...gement Network Service before defining its connection parameters in the RMX Manager application Table 21 MCU Properties Field Description MCU Name Enter the name of the MCU on the network MCU IP Enter...

Page 630: ...with a default User whose password is POLYCOM Secure Mode Optional Select this check box to connect to the RMX with SSL and work in Secure Mode Remember Login This check box is automatically selected...

Page 631: ...page 20 16 Starting a Conference from the Conferences Pane To start a conference from the Conference pane 1 In the MCUs pane select the MCU to run the conference 2 In the Conferences pane click the Ne...

Page 632: ...select the MCU to run the conference 2 In the RMX Management pane click the Reservation Calendar button The Reservation Calendar is displayed 3 Click the New Reservation button For more information s...

Page 633: ...nce Templates see Using Conference Templates on page 11 2 Monitoring Conferences When MCUs are connected to the RMX Manager they are automatically monitored that is any ongoing conference that is star...

Page 634: ...n the first column of the properties table enabling sorting according to MCU name Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences To change the display...

Page 635: ...Monitoring By default all conferences running on connected RMXs are monitored You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods By clearing the ch...

Page 636: ...when installing the RMX Manager This enables automatic login when connecting the MCU to the RMX Manager You can modify the MCU properties when the MCU is connected or disconnected To view and or modi...

Page 637: ...and removed from the network To Remove an MCU from the list 1 Use one of the following methods a Select the MCU to disconnect and click the Delete button b Right click the MCU icon and then click Rem...

Page 638: ...y workstation PC on the network and imported to any Multi RMX Manager installed in the network This enables the creation of the MCUs list once and distributing it to all RMX Manager installations on t...

Page 639: ...In the Multi RMX Manager click the Import RMX Manager Configuration button in the toolbar or right click anywhere in the MCUs pane and then click Import RMX Manager Configuration The Import RMX Manage...

Page 640: ...ting in Secure Communication Mode To install the RMX Manager 1 Set the RMX to Non Secure Communication Mode a In the RMX Management pane click IP Network Services b In the IP Network Services list pan...

Page 641: ...isplayed d Clear the Secured Communication check box 2 Click the DNS tab 3 Enter the Local Domain Name Local Domain Name MCU Host Name The Local Domain Name must be the same as the MCU Host Name If th...

Page 642: ...e created and issued using an Internal Certificate Authority For more information see Using an Internal Certificate Authority on page 20 28 5 Install the certificate For more information see Appendix...

Page 643: ...MX Manager Application Polycom Inc 20 27 The Management Network Properties dialog box is displayed c Click on the Security tab The Security tab is displayed d Select the Secured Communication check bo...

Page 644: ...tificate Authority If your TLS certificate was created and issued by an Internal Certificate Authority it may not be seen as having been issued by a trusted Certificate Authority The RMX Manager is no...

Page 645: ...X Manager Application Polycom Inc 20 29 The Certificate Export Wizard is displayed 5 Click the Next button The Export File Format dialog box is displayed 6 Select Base 64 encoded X 509 CER 7 Click the...

Page 646: ...Inc The File to Export dialog box is displayed 8 In the File Name field enter the file name for the exported certificate 9 Click the Next button The final Certificate Export Wizard dialog box is displ...

Page 647: ...The System Alerts indication bar blinks red prompting the user to view the active alarms Once viewed the System Alerts indication bar becomes statically red until the errors have been resolved in the...

Page 648: ...occurred This column also includes the icon indicating the error level as listed in the level column GMT Time Lists the date and time according to Greenwich Mean Time GMT that the error occurred Categ...

Page 649: ...s to quickly see all participants that need their attention To view the Participants Alerts list 1 Click the red blinking Participants Alerts indication bar Code Indicates the problem as indicated by...

Page 650: ...s NTP Version 4 is the only supported protocol If applicable daylight saving adjustments must be implemented by the administrator whether the MCU is in standalone mode or synchronized with NTP Servers...

Page 651: ...e workstation Use NTP Server Select this check box to synchronize the time with up to three NTP servers When selected the manual GMT Date and GMT Time setting options are disabled The GMT Offset field...

Page 652: ...ersion 8 1 MPM media cards are not supported The numbers in Table 21 3 are for MPM card assemblies with maximum resource capacities Table 21 3 Resource Capacities for Full Capacity RMX per Resolution...

Page 653: ...IF resources by default Example If the MCU is licensed for 80 video resources but only one MPM card is currently installed in the MCU the system lets you allocate 80 ports although only 40 video resou...

Page 654: ...ources and one of the MPM cards is removed the resource availability for allocation is changed to 80 Resource Usage SVC Conferencing During a SVC conference each SVC endpoint uses one video port One S...

Page 655: ...ution MPM MPM MPMx Resolution fps Video Resources Used in CIF video Resources MPM MPM MPMx CIF 30 1 1 1 H 264 1 5 H 261 H 263 QCIF 30 SIF 30 WCIF 25 2 2 66 2 WSIF 30 432X336 30 SD 15 WSD 15 4CIF 15 2...

Page 656: ...ources were converted Audio Only endpoints use one CIF video resource per connection When video ports are fully used the system cannot use free audio ports for video When audio port resources are full...

Page 657: ...wn state and when used in conjunction with the Resource Report it gives the administrator precise control over resource allocation and optimization Fixed Resource Capacity mode is available only in MP...

Page 658: ...nce Entry Queue IVR Service and is connected as an Audio Only participant Configuring the Video Voice Resources in MPM Mode To allocate Voice resources 1 In the RMX menu click Setup Video Voice Port C...

Page 659: ...ice Port Configuration The Video Voice Port Configuration dialog box opens If switching from Fixed mode all video resources are allocated as CIF video ports 3 Continue with Step 2 of the MPM Mode Flex...

Page 660: ...IF ports for connecting endpoints The first time the Fixed Resource Capacity is selected all resources are allocated to HD720p30 by default If the allocation mode was previously Fixed or if it was Aut...

Page 661: ...o the left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indicate unallocated resources in the system When the position of a slider i...

Page 662: ...oint regardless of the resolution determined by the Conference Profile parameters This forcing saves resources and enables more endpoints to connect to conferences The forcing is done by modifying the...

Page 663: ...he Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide Resetting the Collaboration Server on page 19 57 Resource Report When viewing the Collaboration Server resource re...

Page 664: ...0 resources 6 of its 30 HD720p30 resources allocated as Audio 72 Audio resources 6x12 All 72 Audio resources free green The remaining 24 HD720p30 resources allocated as Video resources 3 of the 24 HD7...

Page 665: ...y mode the Port Gauges in the Status Bar show the numbers as they appear in the resource report For example 0 of the 40 Audio Voice resources as occupied and 8 of the 72 Video resources as occupied Re...

Page 666: ...s allocated all free 0 HD 1080 resources allocated The Resource Report is displayed as follows The actual number of occupied or free resources can also be displayed by moving the cursor over the colum...

Page 667: ...e actual resource capacity utilization for both CP only and mixed CP and SVC conferences Resources are consumed at this rate only after the conference contains mixed endpoints The Resource Capacity Ut...

Page 668: ...used simultaneously Table 21 11 lists the ISDN supported bit rates and their respective participant connection capacities per RTM ISDN card Table 21 11 ISDN E1 T1 Connection Capacity vs Bit rate Bit...

Page 669: ...eceive information about how many Video CIF and Audio resources are occupied per conference or MCU according the request type sent by the CMA and DMA In Fixed Resource Capacity Mode DMA receives infor...

Page 670: ...lting in no free resources to run additional conferences When port usage reaches or exceeds the threshold the red area of the gauge flashes The default port usage threshold is 80 3 Click OK SIP Dial i...

Page 671: ...the SIP audio endpoint For example if the Port Gauge threshold is set to 80 when 80 of the Audio resources are used the system will not allow additional SIP audio endpoints to connect and will send a...

Page 672: ...e Capacity Mode All video resource usage is converted to the equivalent CIF resource usage The fraction displayed indicates the exact number of video resources in use out of the total number of video...

Page 673: ...box On theRMX menu click Administration System Information The System Information properties box is displayed The System Information properties box displays the following information Table 21 12 Syste...

Page 674: ...ether the system is licensed to work with RPX and TPX Telepresence room systems Range True False Serial Number Displays the Serial Number of the Collaboration Server unit Multiple Services A Multiple...

Page 675: ...s if MPM MPM or MPMx cards are removed or swapped while it is powered on The Card Configuration Mode switch occurs during the next restart Installing or swapping MPM MPM or MPMx cards while the system...

Page 676: ...traps are supported When SNMPv3 is selected only SNMPv3 Queries and Traps receive responses A mixture of Version 1 Version 2 and Version 3 traps is not permitted In Ultra Secure Mode Version 3 is the...

Page 677: ...ch can be used in an H 320 terminal an H 320 MCU and an H 320 H 323 gateway These objects are arranged in three groups Capability Call Status and H 221 Statistics H 320MCU MIB H320 MCU MIB Used to ide...

Page 678: ...escription Location and Contact Person ENTITY MIB ENTITY MIB Describes the unit physically Number of slots type of board in each slot and number of ports in each slot Table 21 15 Unified MIB SNMP Fiel...

Page 679: ...of the power supply IntegratedBoardsStatus Boolean Status of the integrated boards UltraSecureMode Boolean Indicates whether the RMX is operating in Ultra Secure Mode ChassisTemp Integer The temperat...

Page 680: ...0th Agent address 172 22 189 154 Port 32774 Transport IP UDP Protocol SNMPv2c Notification Manager address 172 22 172 34 Port 162 Transport IP UDP Community public Enterprise enterprises 8072 3 2 10 B...

Page 681: ...le 21 16 SNMP MIB entities that do not generate traps Key Description Comment 5002 Resource process did not receive the Meeting Room list during startup 5004 Task terminated 5008 Low Processing Memory...

Page 682: ...e Log file system is disabled 5450 Action redirection failure 5601 Process terminated 5602 Terminal initiated MCU reset 5603 User initiated MCU reset 5604 Internal MCU reset 5605 MCU reset 5606 MCU Re...

Page 683: ...ent menu bar click Setup SNMP The RMX SNMP Properties Agent dialog box is displayed This dialog box is used to define the basic information for this MCU that will be used by the SNMP system to identif...

Page 684: ...user to easily identify the MCU 9 Click the Traps tab The RMX SNMP Properties Traps dialog box opens Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown...

Page 685: ...ameters must be defined identically in the external SNMP application Trap Destination This box lists the currently defined IP addresses of the Manager terminals to which the message trap is sent IP En...

Page 686: ...Trap Version 3 Table 21 19 SNMPv3 Traps Field Description Version IP Address Enter the IP address of the SNMP trap recipient 1 2 3 Enable Trap Inform An Inform is a Trap that requires receipt confirm...

Page 687: ...ed If the Enable Trap Inform check box is cleared the Engine ID of the Agent is used The Engine ID is comprised of up to 64 Hexadecimal characters Default Empty Security Level Select a Security Level...

Page 688: ...opens This dialog box is used to define whether the query sent to the MCU is sent from an authorized source When the Accept SNMP packets from all Hosts is disabled a valid query must contain the appr...

Page 689: ...n if a query sent from any Manager terminal is valid When selected the Accept SNMP Packets from These Hosts option is disabled Accept SNMP Packets from the following Hosts Lists specific Manager termi...

Page 690: ...the Slave MCU transparently becomes active and assumes the activities and functions with the backed up settings of the failed Master MCU In AVC based conferencing both dial in and dial out participant...

Page 691: ...of Slave MCU No changes to the Slave MCU are permitted while it is functioning as the Hot Backup Therefore no ongoing conferences or reservations can be added manually to the Slave MCU If Hot Backup i...

Page 692: ...in the Hot Backup configuration Select either Master MCU or Slave MCU from the drop down menu Paired MCU IP Address Enter the Control Unit IP Address of the Slave MCU if this MCU is the Master Master...

Page 693: ...ed conditions on the Master MCU occur Guidelines Hot Backup triggers should be configured on both the Master and Slave MCUs Hot Backup triggers are not synchronized between the Master and Slave MCUs C...

Page 694: ...lave MCU when the connection to the management port is lost on the Master MCU This trigger is always set Lost connection with media port Initiates the Hot Backup switch from the Master to the Slave MC...

Page 695: ...enabled and selected in the Setup Audible Alarm User Customization When the Audible Alarm is activated the wav file selected in the User Customization is played and it is repeated according to the num...

Page 696: ...Client or RMX Manager On the RMX menu click Setup Audible Alarms Stop Repeating Alarm When selected all audible alarms are immediately stopped Configuring the Audible Alarms User Customization The op...

Page 697: ...2 Click the Browse button to select the audio file wav to download Table 21 24 Audible Alarm User Customization Options Option Description Enable Audible Alarm Select this check box to enable the Audi...

Page 698: ...You can play the selected file or the currently used file by clicking the Play button as follows a Click Play Selected File to play a file saved on your computer b Click Play RMX File to play the file...

Page 699: ...s available for selection in the Login screen of the RMX Web Client can be modified using the Multilingual Setting option To customize the Multilingual Setting 1 On the RMX menu click Setup Customize...

Page 700: ...s blank and can be defined The Banner Configuration dialog box allows the administrator to select a Login Banner from a drop down menu One of the the following Login Banners can be selected Non Modifi...

Page 701: ...and their assistants Such communications and work product are private and confidential See User Agreement for details Sample 2 Banner This system is for the use of authorized users only Individuals u...

Page 702: ...horized constitutes consent to monitoring of this system Unauthorized use may subject you to criminal prosecution Evidence of any such unauthorized use collected during monitoring may be used for admi...

Page 703: ...x to enable or disable the display of the banner Note Banner display cannot be disabled in when the ULTRA SECURE_MODE flag is set to YES Edit the text in this field to meet local requirements Banner c...

Page 704: ...ner The Login screen banner can display any text for example the terms and conditions for system usage The default text is that required in Ultra Secure Mode The user must acknowledge that the informa...

Page 705: ...When the RMX is configured to work in Ultra Secure Mode such as Maximum Security Environments the display banner includes the terms and conditions for system usage as detailed in the default text con...

Page 706: ...CUTION AND PENALTIES Software Management The Software Management menu is used to backup and restore the RMX s configuration files and to download MCU software Backup and Restore Guidelines Direct acce...

Page 707: ...up manually by saving the CDR files to a destination device Using Software Management To backup configuration files 1 On the Collaboration Server menu click Administration Software Management Backup...

Page 708: ...and Host Names are supported The RMX Web Client blocks any attempt to issue another Ping command before the current Ping command has completed Multiple Ping commands issued simultaneously from multip...

Page 709: ...ticipant is connected A change in the MCU status occurs and an alarm is added to the alarm s list A welcome message is displayed to the RMX user upon connection To configure the notifications 1 On the...

Page 710: ...the MCU startup The Logger is disabled when the MCU is reset manually or when there is a problem with the Logger utility e g errors on the hard drive where files are saved In such cases data cannot b...

Page 711: ...last message File size Special information about the data such as Startup File name structure Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY log File name format SN Sequence...

Page 712: ...rowse for Folder window select the directory location to save the Logger files and click OK You will return to the Logger Diagnostic Files dialog box 4 Click the Retrieve Files button The log files in...

Page 713: ...file is written to RAM The zipped file info tgz can be opened with either WinRAR or WinZip The entire zipped file can be sent to Polycom for analysis Network Intrusion Detection System NIDS The RMX sy...

Page 714: ...elds use the arrow keys to define the time range of the data files to be included in the compressed file 4 Select check boxes of the information to be collected 5 In the Export Path field click the Br...

Page 715: ...uditor is a user who can view Auditor and CDR files for system auditing purposes The Event Auditor enables administrators and auditors to analyze configuration changes and unusual or malicious activit...

Page 716: ...rst when the system reaches the auditor event file limit of 1000 A System Alert is displayed with Can t store data displayed in its Description field if the system cannot store 1000 files the RMX does...

Page 717: ...a workstation 1 Click Browse and select the folder on the workstation to receive the files and then click OK The folder name is displayed in the directory path field 2 Select the file s to be retrieve...

Page 718: ...ID The sequence number of the event generated by the RMX Date Time The date and time of the event taken from the RMX s Local Time setting User Name The Username Login Name of the user who triggered t...

Page 719: ...to be opened 4 Click Open The selected file is opened in the Auditor Viewer Event Type Auditor events can be triggered by API HTTP RMX Internal Event Event The process action request or transaction th...

Page 720: ...pt Failed to open Apache server configuration file Failed to save Apache server configuration file Fallback version is being used File system scan failure File system space shortage Internal MCU reset...

Page 721: ...em is disabled The software contains patch es USB key used to change system configuration User closed the browser User initiated MCU reset Table 21 31 Transactions Transaction TRANS_CFG SET_CFG TRANS_...

Page 722: ...led on workstations by users with administrator privileges TRANS_ISDN_SERVICE NEW_ISDN_SERVICE TRANS_ISDN_SERVICE SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE UPDATE_ISDN_SERVICE TRANS_MCU BEGIN_RECEIV...

Page 723: ...ycom Resource Center The MSI file contains installation scripts for both NET Framework and NET Security Settings 2 Create a text file to be used during the installation containing the IP addresses of...

Page 724: ...MX system is reset during RMX startup the Progress Bar appears at the bottom of the RMX Status pane The progress bar displays the amount of time remaining for the reset process to complete The Startup...

Page 725: ...re VMware vSphere Client The VMware vSphere Client login window opens 2 In the IP address Name field enter the IP Address or the name of the vSphere host 3 Enter the User Name and password by either a...

Page 726: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 21 80 Polycom Inc The VMware vSphere Client opens 5 In the Inventory Panel click the Datastore that houses the MCU...

Page 727: ...gister the product To update the MCU instance 1 On the RealPresence Collaboration Server menu click Administration Software Management Backup Configuration DO NOT click Reset Doing so may corrupt the...

Page 728: ...b Client application on the workstation a In the browser s address line enter the IP address of the Control Unit in the format http Control Unit IP Address b Click Enter The Collaboration Server Web C...

Page 729: ...message indicating that the Product Activation Key was loaded successfully appears If the Product Activation Key fails to load please contact your vendor 8 Click OK 9 On the RealPresence Collaboratio...

Page 730: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 21 84 Polycom Inc...

Page 731: ...stem flags 1 On the RMX menu click Setup System Configuration The System Flags dialog box opens For flag changes including deletion to take effect the MCU must be reset For more information see Resett...

Page 732: ...used to verify that operators are authorized to log in to the MCU Note If the flag is set to YES the flow is first to look in the internal DB and then go out to the external one Flags for SE200 need...

Page 733: ...trols the requests to refresh intra the content sent from the RMX system to the content sender as a result of refresh requests initiated by other conference participants Enter the interval in seconds...

Page 734: ...to be automatically extended as long as there are participants connected and the system has free resources Set this flag to NO prevent conference duration from being automatically extended It can als...

Page 735: ...one CIF video resource to an endpoint regardless of the resolution determined by the Conference Profile parameters You can specify the endpoint types for which resource allocation can be forced to CIF...

Page 736: ...384kbps 4Mbs Default 768 HIDE_SITE_NAMES From version 7 6 1 in MPMx Card Configuration Mode this flag has been replaced by the Enable Site Names option in the Conference Profile Site Names dialog box...

Page 737: ...eld holds the number of digits to be received by the MCU Default 9 ISDN_RESOURCE_POLICY ISDN The flag value determines how the ISDN B channels within configured spans are allocated The robustness of t...

Page 738: ...ulated area to be stripped will be split and cropped equally from both sides MIXED Cropping is done as follows Left right sides the calculated area to be stripped will be split and cropped equally fro...

Page 739: ...on 7 6 this flag is replaced by IVR Service Roll Call Notifications options When set to YES the system does not playback the Roll Call names when participants enter or exit the conference If the voice...

Page 740: ...MA MAX_CP_RESOLUTION The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power on and after a system upgrade The default value is HD1080 All subsequent changes to the Maximum C...

Page 741: ...2 MCU_DISPLAY_NAME The name of the MCU that is displayed on the endpoint s screen when connecting to the conference Default POLYCOM RMX 1500 POLYCOM RMX 2000 POLYCOM RMX 4000depending on the product...

Page 742: ...iple Services option is be activated once the appropriate license is installed Possible Values YES NO Default NO Note If the MULTIPLE_SERVICES System Flag is set to YES and no RTM ISDN or RTM LAN card...

Page 743: ...de Default both Modes 16 NUMERIC_CHAIR_PASS_MI N_LEN Defines the minimum length required for the Chairperson password Value 0 16 Default 0 Standard Security Mode this rule is not enforced However this...

Page 744: ...IC_CONF_PASS_MI N_LEN Defines the minimum length required for the Conference password Value 0 16 Default 0 Standard Security Mode this rule is not enforced However this rules cannot be disabled when t...

Page 745: ...swords default and up to 16 passwords must be retained For more details see Implementing Password Re Use History Rules on page 1 23 RESTRICT_CONTENT_BRO ADCAST_TO_LECTURER If set to YES only the confe...

Page 746: ...john smith Company Domain maincorp com SIP_AUTO_SUFFIX_EXTENSION flag value maincorp com Entering john smith will generate a SIP URI john smith maincorp com SITE_NAMES_LOCATION MPM Only In MPM Mode t...

Page 747: ...decrease of 3 dB decibel Range 1 10 Default 5 TERMINATE_CONF_AFTER _CHAIR_DROPPED From Version 8 1 this flag s functionality is replaced by the Terminate Conference after Chairperson Drops check box...

Page 748: ...page 19 9 USER_LOCKOUT If YES a user is locked out of the system after three consecutive Login failures with same User Name The user is disabled and only the administrator can enable the user within...

Page 749: ...be retrieved one for each IP service For more information see IEEE 802 1x Authentication on page 23 42 Range ONE_CERTIFICATE MULTIPLE_CERTIFICATE Default ONE_CERTIFICATE 802_1X_SKIP_CERTIFICAT E_VALID...

Page 750: ..._DTMF _IN_GW_SESSION_TO_ISD N ISDN When set to YES all DTMF codes sent by participants in the GW session will be forwarded to all PSTN and ISDN participants in the same GW session Range YES NO Default...

Page 751: ..._METH OD ISDN When set to SEQUENTIAL The MCU initiates channel connections sequentially until it reaches the number of channels defined by the BONDING_NUM_CHANNELS_IN _GROUP flag When a channel is con...

Page 752: ...LEFT TOP_RIGHT CFG_KEY_ENABLE_FLOW_ CONTROL_REINVITE Used to enable or disable sending a re INVITE to endpoints to adjust their data rate When set to YES re INVITE is used for endpoints that do not su...

Page 753: ...supported value All other possible values are for troubleshooting purposes only Default balance alb Possible values balance alb balance rr active backup balance xor broadcast 802 3ad balance tlb DETE...

Page 754: ...dial out SIP endpoints Endpoint types that do not support wide screen resolutions are automatically identified by the RMX according to their product type and version and will not receive the wide res...

Page 755: ...port H 239 Content sharing to receive the Content in their video channel Default YES ENABLE_H239_ANNEX_T In H 239 enabled MIH Cascading when MGC is on level 1 enables sending Content using Annex T ENA...

Page 756: ...s enabled Default YES ENABLE_SIP_PPC_FOR_AL L_USER_AGENT When set to YES SIP People Content and BFCP capabilities are declared with all vendors endpoints Default YES Range YES NO ENABLE_SIRENLPR Enabl...

Page 757: ...The URL of the external database application For the sample script application the URL is virtual directory SubmitQuery asp EXTERNAL_DB_IP The IP address of the external database server if one is used...

Page 758: ...11A U or G722 Set this flag value according to the hosting workstation capabilities If the RMX detects single core host during capabilities exchange it will assign a G 711 or G 722 Audio algorithm acc...

Page 759: ...N Not supported from Version 7 0 2 Prior to Version 7 0 2 this flag set the minimum bitrate threshold for endpoints that did not support H 264 High Profile for CIF60 resolution using Motion Video Qual...

Page 760: ...s Graphics Range 0 1536 Default 128 H264_HD_HIGHRES_MIN_C ONTENT_RATE Determines the minimum content rate in kbps required for endpoints to share H 264 high quality content via the Content channel Whe...

Page 761: ...et to YES IP_RESPONSE_ECHO When the System Flag value is YES the RMX will respond to ping IPv4 and ping6 IPv6 commands When set to NO the RMX will not respond to ping and ping6 commands ITP_CERTIFICAT...

Page 762: ...ailable for selection in the Recording Links list and the Conference Profile Recording dialog box Range 1 100 Default 20 MEDIA_NIC_MTU_SIZE MTU size Maximum Transmission Unit controls the maximum data...

Page 763: ...re that endpoints such as HDX remain connected to the conference for its duration when the RMX is configured with FQDN address and the Lync server is working with load balancing and holds more than on...

Page 764: ...Participants on page 3 15 PASSWORD_FAILURE_LIMI T The number of unsuccessful Logins permitted in Ultra Secure Mode Default 3 PCM_FECC Determines whether the DTMF Code the Far Arrow Keys FECC or both...

Page 765: ..._AUDIO Used to select the priority of audio packets when DiffServ is the is the selected method for packet priority encoding Default 0x31 QOS_IP_VIDEO Used to select the priority of video packets when...

Page 766: ..._HIGH_QUA LITY_AUDIO_CAP_TO_NON _POLYCOM_VENDOR Used to disable the following Audio Codecs G231 G7221C G7221 G719 Siren22 Siren14 Possible values YES NO Default NO REMOVE_H323_LPR_CAP_ TO_NON_POLYCOM_...

Page 767: ...IND_LOCATION Change the location of the display of the Network Quality Indicator of the participant s own endpoint Default BOTTOM_RIGHT Range TOP_ LEFT TOP TOP_RIGHT BOTTOM_ LEFT BOTTOM BOTTOM_RIGHT S...

Page 768: ...g Notes This System Flag must be added and set to YES default when Microsoft Office Communicator and Lync Clients are used as they all support SRTP with MKI The system flag must be added and set to NO...

Page 769: ...t loss occurs in the network The following audio algorithms are supported Siren 7 mono Siren 14 mono stereo Siren 22 mono stereo Possible Values ON OFF Default ON Note PLC for Audio is supported with...

Page 770: ...if set to YES the system sends a new request on the same TCP connection instead of opening a new one SIP_ENABLE_FECC By default FECC support for SIP endpoints is enabled at the MCU level You can disab...

Page 771: ...es an audio only call and video resources are not guaranteed to participants if they want to add video again Default value in Microsoft environment NO SIP_TCP_PORT_ADDR_ST RATEGY Setting the flag to 1...

Page 772: ...present in a queue Range 1 1000 in milliseconds TCP_RETRANSMISSION_TI MEOUT The number of seconds the server will wait for a TCP client to answer a call before closing the connection Default 5 seconds...

Page 773: ...to 100 of the required bandwidth Range 0 75 Default 0 VSW_SD_HP_THRESHOLD _BITRATE Controls the Minimum Threshold Line Rate kbps for SD resolution for High Profile enabled VSW conferences Default 128...

Page 774: ...ct Header from the UPDATE message is required specifically by OCS R2 NO The Contact Header is included in the UPDATE message This is the system behavior when the SIP Server Type is set as Generic This...

Page 775: ...e left at its default value or set to any of the Possible Values listed in Table 22 4 The flag that controls the Auto Layout you wish to modify must be added to the System Configuration file For more...

Page 776: ...P_LAYOUT_1P7 CP_LAYOUT_2X2 9 CP_LAYOUT_1P7 CP_LAYOUT_1P3HOR_UP 10 CP_LAYOUT_1P7 CP_LAYOUT_1P3VER 11 CP_LAYOUT_2P8 CP_LAYOUT_1P4HOR 12 CP_LAYOUT_1P12 CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4VER CP_LAYOUT_1P5...

Page 777: ...of the legacy endpoint when switching to Content mode Table 22 5 Example Modifying PREDEFINED_AUTO_LAYOUT_5 Flag Flag Set to Possible Value Number of Participants Participant s View PREDEFINED _AUTO_...

Page 778: ..._LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 C...

Page 779: ...the flag NUMERIC_CHAIR_PASS_ DEFAULT _LEN The automatically generated passwords will be numeric and random The passwords are automatically assigned to ongoing conferences Reservations and Meeting Room...

Page 780: ...of characters required for conference passwords Possible values 0 16 0 default in non secured mode means no minimum length However this setting cannot be applied when the RMX is in Ultra Secure Mode 9...

Page 781: ...onference passwords provided the flag HIDE_CONFERENCE_PASSWORD is set to NO If the default is used in non secured mode the system will automatically generate conference passwords that contain 6 charac...

Page 782: ...The Ultra Secure Mode is enabled or disabled depending on the value of the ULTRA_SECURE_MODE System Flag Ultra Secure Mode is enabled by manually adding the ULTRA_SECURE_MODE flag to the System Confi...

Page 783: ...llaboration Server RMX 1500 2000 4000 Deployment Guide for Maximum Security Environments ULTRA_SECURE_MODE System Flag Guidelines After modifying the value of the ULTRA_SECURE_MODE System Flag to YES...

Page 784: ...etup System Configuration menu 1 On the RMX menu click Setup System Configuration The System Flags dialog box opens 2 Double click or select the ULTRA_SECURE_MODE flag and click the Edit Flag button 3...

Page 785: ..._MODE YES NO Range Default Range Default Network Security ENABLE_ACCEPTING_ICMP_REDIRECT YES NO NO YES NO YES ENABLE_SENDING_ICMP_DESTINATION_U NREACHABLE YES NO NO YES NO YES SEPARATE_MANAGEMENT_NETW...

Page 786: ...5 0 20 0 MIN_PWD_CHANGE_FREQUENCY_IN_DAYS 1 7 1 0 7 0 NUM_OF_LOWER_CASE_ALPHABETIC 1 2 2 0 2 0 NUM_OF_NUMERIC 1 2 2 0 2 0 NUMERIC_CHAIR_PASS_MIN_LEN 9 16 9 0 16 0 NUMERIC_CONF_PASS_MIN_LEN 9 16 9 0 16...

Page 787: ...shing the required TLS connection there is an exchange of certificates between all entities Entities such as CMA and DMA that function as both client and server within the Management Network identify...

Page 788: ...itory To access the Certification Repository In the RMX Web Client click Setup RMX Secured Communication Certification Repository The Certification Repository dialog box contains tabs that display the...

Page 789: ...Repository 1 In the Trusted Certificates tab click the Add button The Send Certificate dialog box is displayed 2 Send the certificate to the RMX Two options are available for sending the certificate...

Page 790: ...le Format PEM DER PKCS 7 P7B or PKCS 12PFX c Enter the certificate file name in the Install File field or click the Browse button The Open file dialog box is displayed The files are filtered according...

Page 791: ...rusted Certificates List until the Activate Certificate button is clicked at which time all Trusted Certificates in the list are activated simultaneously Personal Certificates Default Management and D...

Page 792: ...EAP TLS in conjunction with a Network Policy Server MS NPS It allows the optional inclusion of Principle Name DNS Name Long FQDN Short Host only IP Address IPv4 and IPv6 When the Subject Alternative N...

Page 793: ...f the following the reasons for the failure Invalid password Certificate expired Certificate DNS name does not match RMX service DNS name Chain is not trusted General Error message from the SSL librar...

Page 794: ...ion CA signature or CRL OCSP checking is performed Clearing the check box enables full validation requires that there be at least one CA certificate in the certificate repository failing which a messa...

Page 795: ...reason an Active Alarm is created and a message is displayed The RP Collaboration Server Web Client RMX Manager connection to the RMX is not disabled Adding a CRL To add a CRL to the repository Repea...

Page 796: ...installation Before clicking the Activate Certificate button ensure that all Trusted Certificates have also been added to the Certification Repository When the Activate Certificate button is clicked...

Page 797: ...cate Revocation is not implemented CRL Requires at least one CRL file be installed failing which an error message At least one CRL should be installed is displayed OCSP When selected additional config...

Page 798: ...the CA are considered revoked Skip Certificate Validation for OSCP Responder No Certificate Validation is performed System Flag Should intermittent login problems occur when logging in to the RMX s Ma...

Page 799: ...r each IP Network Service and can be modified by adding the following System Flags and modifying their values according to Table 23 3 Table 23 2 Self signed Certificate Creation Field Value Signature...

Page 800: ...A Pong response is expected and if none is received the value of the SIP_TCP_KEEP_ALIVE _BEHAVIOR System Flag is checked If its value is DO_NOT_RE_REGISTRATION_WHEN_NO_PONG_RESP ONSE For a Register Di...

Page 801: ...can enable a User who was disabled automatically by the system in the Ultra Secure Mode or manually by the administrator Additional security measures can be implemented in the RMX by setting the appr...

Page 802: ...TRA_SECURE_MODE System Flag is set to YES the following user management rules are automatically enforced User Types Auditor and chairperson user types are not supported The SUPPORT user type is not al...

Page 803: ...related flags cannot be set to NO and all Strong Passwords rules are automatically enabled and cannot be disabled when the ULTRA_SECURE_MODE System Flag is set to YES If an administrator modifies any...

Page 804: ...he minimum password length is increased valid pre existing passwords remain valid until users are forced to change their passwords Implementing Password Re Use History Rules Users are prevented from r...

Page 805: ...Range 1 4 Default 2 MAX_CONF_PASSWORD_REPEATED_DIGITS allows the administrator to configure the maximum number of consecutive repeating digits to be allowed in a conference password Range 1 4 Default...

Page 806: ...t system any network entity unable to respond to users If a user tries to log in to the system and the Login is unsuccessful the user s next Login attempt only receives a response from the RMX after 4...

Page 807: ...different instances of the RMX Web Client or RMX Manager that are running on a single or several workstations The maximum number of concurrent management sessions http and https connections per syste...

Page 808: ...ure Mode Erase Session History After Logout In Ultra Secure Mode the RMX Web Client and RMX Manager leave no session information on the user s workstation or the MCU after the user logs off Banner Dis...

Page 809: ...The Custom Login Banner banner may contain up to 1300 characters An empty Login Banner is not allowed Any attempt to modify a non modifiable banner results in it automatically being copied to the Cus...

Page 810: ...sible criminal activity system personnel may provide the evidence of such monitoring to law enforcement officials Sample 3 Banner You are about to access a system that is intended for authorized users...

Page 811: ...ck the OK button Table 23 5 Banner Configuration Field Description Check Box Text Field Restore Default Button Login Page Banner Select or clear the check box to enable or disable the display of the b...

Page 812: ...The Login screen banner can display any text for example the terms and conditions for system usage The default text is that required in Ultra Secure Mode The user must acknowledge that the information...

Page 813: ...e RMX is configured to work in Ultra Secure Mode such as Maximum Security Environments the display banner includes the terms and conditions for system usage as detailed in the default text contained i...

Page 814: ...d at the bottom of the screen as follows When the RMX is configured to work in Ultra Secure Mode such as the Maximum Security environment the display banner includes the following default text THIS IS...

Page 815: ...ernal database certificate in the description field To enable secure RMX Communications with an External Database Set the RMX to communicate with the database server via port 443 by setting the value...

Page 816: ...ts User passwords and user lockout policy for external users are managed via Active Directory s integration with the user s host machine Enabling or disabling Active Directory integration does not req...

Page 817: ...s check box to enable or disable the Active Directory feature IP Address or DNS Name Enter the IP address or DNS name of the Enterprise Directory Server Active Directory Port Select the Port according...

Page 818: ...ding to the customer s specific implementation In Ultra Secure Mode there are only two user types Operator and Administrator A RMX user that belongs to multiple Active Directory Groups is assigned to...

Page 819: ...ied to suit local needs with the addition of Multi Level Precedence and Preemption methods for call prioritizing and call handling QoS is important when transmitting high bandwidth audio and video inf...

Page 820: ...onfiguring and Modifying Precedence Domains and DSCP Values on page 23 42 When Precedence is enabled all other QoS system settings are overridden by the parameters sent in the SIP Message For more inf...

Page 821: ...y information are assigned ROUTINE priority in the first defined Precedence Domain Incoming calls are accepted or rejected depending on the Value of the REJECT_INCORRECT_PRECEDENCE_DOMAIN_NAME System...

Page 822: ...ence Settings is cleared the RMX will not reject such calls The LSC is responsible for rejecting such calls Table 23 10 Example Call Acceptance by System Flag Value and Precedence Domain Matching Call...

Page 823: ...priority of the call is configurable Additional fields in the Participant s Properties Advanced and Participant s Address Book Advanced dialog box are used to modify these parameters Precedence Domain...

Page 824: ...tings dialog box is displayed 2 Optional Modify the values if required Table 23 11 Precedence Settings Domains Levels and DSCP Values Field Description Use Precedence Select or clear the check box to...

Page 825: ...onitoring Precedence Level The Precedence Level of each connected participant is listed in the Participants list pane Level r priority Audio DSCP and Video DSCP values can be modified for each of the...

Page 826: ...hentication requires a certificate which is obtained from the Certificate Repository Either one TLS certificate is retrieved for all IP services and their associated NICs If one certificate is retriev...

Page 827: ...ck the arrow to open the drop down menu and select or disable the 802 1X Authentication method Off EAP MD5 EAP TLS PEAPv0 MSCHAPv2 User Name Enter the User name that the RMX will use to register with...

Page 828: ...able 23 13 New Flags Flag name Description 802_1X_CERTIFICATE_MODE Determines whether one TLS certificate is retrieved from the Certificate Repository for all IP services or if multiple certificates w...

Page 829: ...First Time Installation and Configuration when enabling the White List the IP address of the workstation used to run the RMX Web Client is automatically added to the White List The last White List en...

Page 830: ...s displayed 2 In the IP Network Services list pane double click the Management Network entry The Management Network dialog box is displayed 3 Click the WhiteList tab The WhiteList dialog box is displa...

Page 831: ...entered an error message is displayed and the administrator is prompted to enter a correct IP address If a duplicate IP address is entered a message Duplicate IP s are not allowed in WhiteList is dis...

Page 832: ...Proxy and the SIP Server must be configured with one type only either according to the IP address type or according to the DNS Resolution type However if the RMX is configured for IPv4 IPv6 then the S...

Page 833: ...Answer message sequence An endpoint declaring SIP BFCP TCP is connected with video and audio but without Content The SIP BFCP TCP channel will not be connected The following resolutions are supported...

Page 834: ...S SIP Content is enabled in the New Profile Profile Properties Video Quality tab When the AS SIP Content check box is selected the following are automatically enabled and cannot be disabled Send Conte...

Page 835: ...ENABLE_SENDING_ICMP_DESTINATION_UNREACHABLE By setting the value of these flags to NO the risk of malicious behavior can be mitigated For a full description of ICMP see RFC 792 Guidelines Both flags...

Page 836: ...age may also be sent when Network or Host is unreachable sent by the router or the Port is unreachable sent by the RMX Range YES NO Default Ultra Secure Mode NO Destination Unreachable Message is neve...

Page 837: ...Chapter 23 Ultra Secure Mode Polycom Inc 23 55 For backward compatibility with previous versions either SHA 1 or SHA 256 can be selected as the hash algorithm used in the creation of CSRs...

Page 838: ...s are hashed and saved using SHA 256 Existing user passwords remain saved using the SHA 1 signature however On first login after the upgrade the SHA 1 hashed password is automatically replaced with SH...

Page 839: ...that is hashed with SHA 256 RMX Web Client RMX Manager connections to the RMX are switched to non secured mode LDAP services are changed from 636 to port 389 SIP TLS sessions are changed to SIP UDP T...

Page 840: ...updates that result in Host Name changes Daily validity checks of Self signed Certificates Backup and Restore of the system configuration Self signed Certificate field values are automatically inserte...

Page 841: ...Protocol selection is controlled by the SRTP_SRTCP_HMAC_SHA_LENGH System Flag To modify its setting manually add it to system cfg and set its value as summarized in Table 23 19 Range 80 32 80_32 Defa...

Page 842: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 23 60 Polycom Inc...

Page 843: ...Shelf Management Server enables users to access the Hardware Monitor even when the connection through the RMX Web Client is unavailable The ability to connect directly via the Shelf Management Server...

Page 844: ...umber The icon displays the hardware status as follows An exclamation point indicates errors in the HW component Card icon with the reset button indicates that the HW component is currently resetting...

Page 845: ...n the RMX Manager Client presses the System Shut Down red button in the Hardware Monitor tool bar the system should enter a standby mode and the LED turns ON Only the media and control unit cards are...

Page 846: ...Properties General Info Field Description Chassis File ID The ID assigned to the MCU s chassis file Chassis Serial Number The serial number assigned to the MCU s chassis Part Number The chassis part n...

Page 847: ...file must be saved Table 24 4 MCU Properties Event Log Column Description Record ID The recorded ID number of the logged event Time Stamp Lists the date and time that the event occurred Type Displays...

Page 848: ...GREEN To view the Card Properties 1 In the Hardware Monitor pane either double click or right click and select properties for the desired hardware component The following information is displayed If y...

Page 849: ...eturn to the HW Monitor pane Card MAC Address 2 If applicable second MAC address Mezzanine A Hardware Version The Mezzanine A hardware component s version number Serial Number The Mezzanine A hardware...

Page 850: ...layed Backplane Properties The RMX unit s backplane properties provides the following information Table 24 6 Backplane Properties General Info Field Description HW Version The Backplane s current hard...

Page 851: ...t in a system shut down Table 24 7 FANS Properties General Info Field Description General Settings Min Speed Level rpm The minimum speed level of the fans Max Speed Level rpm The maximum speed level o...

Page 852: ...ence Collaboration Server RMX 2000 Hardware Components The properties displayed for the hardware components will vary according to the type of component viewed These component properties can be groupe...

Page 853: ...n the Hardware Monitor pane either double click or right click and select properties for RMX 2000 slot 0 The following information is displayed Slot number HW component type Component Information chan...

Page 854: ...assis type Card Type The name of the hardware product or component i e RMX 2000 Backplane Chassis HW Version Indicates the MCU s current chassis hardware version Turn SSH Enables disables the SSH moni...

Page 855: ...rity of the alarm Critical RED Major ORANGE and Normal GREEN To view the Card Properties 1 In the Hardware Monitor pane either double click or right click and select properties for the desired hardwar...

Page 856: ...g hardware component The component s properties dialog box will appear with the General Info tab displayed Backplane Properties The RMX unit s backplane properties provides the following information S...

Page 857: ...The Backplane s part number Card Mac Address 1 The Backplane s hardware address Card Mac Address 2 If applicable second Backplane Mac address Table 24 11 Backplane Properties General Info Continued Fi...

Page 858: ...or pane Viewing the Properties of RealPresence Collaboration Server RMX 4000 Hardware Components The properties displayed for the hardware components will vary according to the type of component viewe...

Page 859: ...double click or right click and select Properties for RMX 4000 slot 0 The following information is displayed Slot number HW component type Component Information changes according to selected type Tabl...

Page 860: ...assis HW Version Indicates the MCU s current chassis hardware version Turn SSH Enables disables the SSH monitor This is a secured terminal enabling access to the operating system in order to define Li...

Page 861: ...dware Monitor pane either double click or right click and select Properties for the desired hardware component The following information is displayed If you connected to the Hardware Monitoring via th...

Page 862: ...operties 1 In the Hardware Monitor pane either double click or right click and select properties for the desired supporting hardware component The component s properties dialog box will appear with th...

Page 863: ...If applicable second Backplane Mac address Table 24 16 Backplane Properties General Info Continued Field Description Table 24 17 FANS Properties General Info Field Description General Settings Min Sp...

Page 864: ...IP and RTM ISDN Two types of Diagnostic Modes are available Basic Mode Advanced Mode A user using an Administrator Login will be able to view and access the Basic Mode However a Administrator user wit...

Page 865: ...ed with one of the following sections Performing Basic Mode Diagnostics To run Basic Mode Diagnostics on a Hardware Component To run Diagnostics you are required to Login with Administrator permission...

Page 866: ...bar click the Basic Mode button 2 In the Reset Confirmation dialog box click Yes 3 The RMX resets Re enter the Shelf Manager IP address in the browser and Login under POLYCOM or with an Administrator...

Page 867: ...500 RTM IP 4000 and CNTL CNTL 1500 CNTL 4000 components change to Diagnostics 4 You can select any one of the Hardware components indicating Diagnostics Normal in the status column and right click Pro...

Page 868: ...enters Diagnostics Mode the status MPM MPMx CNTL CNTL 1500 CNTL 4000 and RTM IP RTM IP 1500 RTM IP 4000 changes to Diagnostics Table 24 18 Run Tests Parameters Parameter Description Diagnostic Status...

Page 869: ...s may take some time Click Stop Running Test to end all the diagnostic tests The MCU completes the current test running and then stops all remaining tests 10 When the Test are completed you have the o...

Page 870: ...for other RMXs with MPM card s are identical From Version 8 1 MPM media cards are not supported On the RealPresence Collaboration Server RMX 1500 fewer slots are used and the module naming conventions...

Page 871: ...itch to Diagnostics The status of RTM IP RTM IP 1500 RTM IP 4000 and CNTL CNTL 1500 CNTL 4000 components change to Diagnostics 4 You can select any one of the Hardware components indicating Diagnostic...

Page 872: ...the window pane Figure 24 3 RealPresence Collaboration Server RMX 2000 4000 Diagnostics Tests Monitoring Tests Advanced Diagnostics Tab When you click the Advanced Mode the RMX enters a Diagnostics Mo...

Page 873: ...5 RealPresence Collaboration Server RMX 2000 4000 MPMx D DSP DSP Sub Test selection 6 Select the Run all Tests box and then click Run Selected Tests Run all Test Selection Diagnostics Test Monitoring...

Page 874: ...agnostics Monitoring A hardware component s test status can be viewed in the Diagnostics Test Monitoring section before during and after tests have been initiated Test results will only be displayed a...

Page 875: ...rd passed successfully Fail Indicates the number of tests that the card failed Status The card s current test status No test running or Test in progress Table 24 22 Tests Monitoring Card Monitor Param...

Page 876: ...Guide 24 34 Polycom Inc Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards Table 24 23 Tests Monitoring Card Monitor Parameters Column Description Testid Th...

Page 877: ...an RMX resulting in Upper Major or Upper Critical faults However only when the Upper Critical threshold is passed does the RMX system as a precaution initiate a system shutdown Figure 24 6RealPresence...

Page 878: ...ee the threshold numbers of the sensor For example on Sensor 14 the event Upper Major is activated when the temperature reaches 60 degrees Centigrade The Upper Major event results in an alarm being tr...

Page 879: ...Major event The Upper Major event results in an alarm being triggered Perform an overall system check If a temperature sensors reaches and passes Upper Critical then the Shelf Manager initiates a shut...

Page 880: ...igrade it triggers an Upper Major event The Upper Major event results in an alarm being triggered Perform an overall system check If a temperature sensors reaches and passes Upper Critical then the Sh...

Page 881: ...ntigrade it triggers an Upper Major event The Upper Major event results in an alarm being triggered Perform an overall system check If a temperature sensors reaches and passes Upper Critical then the...

Page 882: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 24 40 Polycom Inc...

Page 883: ...sconnected by User The user disconnected the endpoint from the conference Remote device did not open the encryption signaling channel The endpoint did not open the encryption signaling channel Remote...

Page 884: ...unreachable The call remained idle for more than 30 seconds and was disconnected because the destination device did not answer Possible causes can be due to network problems the gatekeeper could not...

Page 885: ...al calls SIP capabilities don t match The remote device capabilities are not compatible with the conference settings SIP card rejected channels The IP card could not open the media channels SIP client...

Page 886: ...uest URI Too Long response The server is refusing to service the request because the Request URI is longer than the server is willing to interpret SIP client error 420 The endpoint sent a SIP Client E...

Page 887: ...URI SIP moved temporarily The remote endpoint moved temporarily SIP not found The endpoint was not found The server has definitive information that the user does not exist at the domain specified in...

Page 888: ...Server Time out response The server did not receive a timely response from an external server it accessed in attempting to process the request SIP server error 505 The SIP server sent a SIP Server Er...

Page 889: ...unk prefix national use A trunk prefix has erroneously been included in the called user number 6 Channel Unacceptable The sending entity in the call does not accept the channel most recently identifie...

Page 890: ...s out of order because due to a major malfunction 39 Permanent Frame Mode Connection Out of Service A permanent frame mode connection is out of service This cause is part of a STATUS message 40 Perman...

Page 891: ...ed The requested supplementary service is not supported 70 Only Restricted Digital Information Bearer Capability is Available national use Unrestricted 64kb bearer service has been requested but is no...

Page 892: ...ceived with an information element missing 97 Message Type Non Existent or Not Implemented A message was received that is of a type that is not defined or of a type that is defined but not implemented...

Page 893: ...fined but not implemented 110 Message with Unrecognized Parameter Discarded A message was discarded because it contained a parameter that was not recognized 111 Protocol Error Unspecified A protocol e...

Page 894: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide A 12 Polycom Inc...

Page 895: ...system resets are blocked Backup of audit files is required If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES default setting when ULTRA_SECURE_MODE System Flag is set to YES and a Cyclic File rea...

Page 896: ...Invalid failure type Unit id id Type NonComponent CSMngnt CSH323 CSSIP Status Ok Failed Recovered Central signaling component failure Invalid failure type Central Signaling indicating Faulty status C...

Page 897: ...is disconnected DMA was manually disabled for testing DNS configuration error Check the DNS configuration DNS not configured in IP Network Service Configure the DNS in the IP Network Services Encrypti...

Page 898: ...pplication server Failed to establish connection to server url url Failed to connect to recording device The MCU could not connect to the defined recording device due to configuration error or network...

Page 899: ...r Unknown problem in opening XML file file name Error no error number Failed to parse XML file file name File system scan failure File system scan failure Failed to scan file system path Multiple occu...

Page 900: ...RAS address Gatekeeper rejected RRQ due to invalid revision Gatekeeper rejected RRQ due to invalid state Gatekeeper rejected RRQ due to invalid terminal alias Gatekeeper rejected RRQ due to resource u...

Page 901: ...IP Network Service configuration modified IP Network Service was modified Reset the MCU IP Network Service deleted IP Network Service was deleted Reset the MCU IP Network Service not found IP Service...

Page 902: ...st No default IVR Service in IVR Services list Ensure that one conference IVR Service and one EQ IVR Service are set as default No IP Network Services defined IP Network Service parameters missing Con...

Page 903: ...will produce a RED_ALARM Alert Requested changes to the certification repository were not completed Repository must be updated to implement these changes Resource process failed to request the Meetin...

Page 904: ...will expire shortly and will have to be replaced to ensure the communication with the OCS SIP TLS Certificate subject name is not valid or DNS failed to resolve this name This alarm is displayed if th...

Page 905: ...port is other than the one defined in the system The OCS services are stopped Software upgrade in component SSH is enabled SWITCH not responding Check the Switch card System Cards MPM Plus mode are no...

Page 906: ...s not installed Please install the TLS certificate and set the MCU to Secured Communication Mode to fully enable the Enhanced Security Environment Unable to connect to Exchange Server User Name SUPPOR...

Page 907: ...and the RMX or external application does the processing and sorting The RMX ignores events that it does not recognize that is events written in a higher version that do not exist in the current versio...

Page 908: ...conference started in GMT Actual Duration The actual conference duration Status The conference status code as follows 1 The conference is an ongoing conference 2 The conference was terminated by a use...

Page 909: ...event time The structure length This field is required for compatibility purposes and always contains the value 0 GMT Offset The time zone difference between Greenwich and the RMX s physical location...

Page 910: ...CONFERENCE END The conference ended For more information about the fields see Table C 8 Event Fields for Event 2 CONFERENCE END on page C 15 Note There is one CONFERENCE END event per conference and i...

Page 911: ...ds see Table C 19 Event Fields for Event 18 NEW UNDEFINED PARTICIPANT on page C 26 20 BILLING CODE A billing code was entered by a participant using DTMF codes For more information about the fields se...

Page 912: ...formation about the IPv6 address of the participant s endpoint 33 PARTY CHAIR UPDATE Participants connect to the conferences as standard participants and they are designated as chairpersons either by...

Page 913: ...r Events 102 103 104 USER DELETE PARTICIPANT USER DISCONNECT PARTICIPANT USER RECONNECT PARTICIPANT on page C 34 105 USER UPDATE PARTICIPANT A user updated the properties of a participant during the c...

Page 914: ...ut the fields see Table C 20 Event Fields for Event 1001 NEW UNDEFINED PARTY CONTINUE 1 on page C 29 2001 CONFERENCE START CONTINUE 1 Additional information about a CONFERENCE START event For more inf...

Page 915: ...ent 2011 DEFINED PARTICIPANT CONTINUE 2 Event 2012 USER ADD PARTICIPANT CONTINUE 2 Event 2016 USER UPDATE PARTICIPANT CONTINUE 2 on page C 24 2105 USER UPDATE PARTICIPANT CONTINUE 1 Additional informa...

Page 916: ...Additional information about a CONFERENCE START event This event contains the Display Name For more information about the fields see Table C 7 Event Fields for Event 11001 CONFERENCE START CONTINUE 10...

Page 917: ...13 128 kbps 15 256 kbps 23 512 kbps 24 768 kbps 26 1152 kbps 29 1472 kbps 32 96 kbps Line Rate cont 33 1024 kbps 34 4096 kbps Restrict Mode Not supported Always contains the value 0 Audio Algorithm T...

Page 918: ...y value is 5 Operator Conference Not supported Always contains the value 0 Video Protocol The video protocol Currently the only value is 255 Auto Meet Me Per Conference Indicates the Meet Me Per Confe...

Page 919: ...participant has disconnected from the conference before the conference is automatically terminated by the MCU Conference Lock Flag Not supported Always contains the value 0 Maximum Number of Participa...

Page 920: ...Not supported Always contains the value 0 Lecturer ID Not supported Always contains the value 4294967295 Table C 5 Event Fields for Event 5001 CONFERENCE START CONTINUE 4 Field Description Note When t...

Page 921: ...a user 3 The conference ended at the scheduled end time 4 The conference ended automatically because no participants joined the conference for a predefined time period or all the participants disconne...

Page 922: ...s refer to the Q 931 standard Calling Participant Number Type The type of calling number as follows 0 Unknown default 1 International 2 National 3 Network specific 4 Subscriber 6 Abbreviated Calling P...

Page 923: ...ame Participant ID The identification number assigned to the participant by the MCU Channel ID The channel identifier Disconnect Initiator Indicates who initiated the disconnection as follows 0 RMX 1...

Page 924: ...N video participants The remote capabilities in H 221 format Remote Communication Mode Note This field is only relevant to ISDN video participants The remote communication mode in H 221 format Seconda...

Page 925: ...ED Field Description Participant Name The name of the participant Participant ID The identification number assigned to the participant by the MCU Call Disconnection Cause The disconnection cause For m...

Page 926: ...orted Always contains the value 0 T 120 Unit ID Not supported Always contains the value 0 T 120 MCS Board ID Not supported Always contains the value 0 T 120 MCS Unit ID Not supported Always contains t...

Page 927: ...Unknown Default Number Type Note This field is only relevant to ISDN PSTN participants The type of telephone number as follows 0 Unknown 1 International 2 National 3 Network specific 4 Subscriber 6 A...

Page 928: ...hone number IP address or alias 2 Calling phone number IP address or alias Meet Me Method Note This field is only relevant to dial in participants The meet me per method Currently the only value is 3...

Page 929: ...ddress of 4294967295 indicates that no IP address was specified for the participant and the gatekeeper is used for routing In all other cases the address overrides the gatekeeper Signaling Port Note T...

Page 930: ...ETUP Field Description Participant Name The name of the participant Participant ID The identification number assigned to the participant by the MCU Connect Initiator Indicates who initiated the connec...

Page 931: ...tion number assigned to the participant by the MCU Participant Status The participant status as follows 0 Idle 1 Connected 2 Disconnected 3 Waiting for dial in 4 Connecting 5 Disconnecting 6 Partially...

Page 932: ...participant video settings are not compatible with the conference protocol 26 The endpoint could not re open the video channel after the conference video mode was changed 27 The gatekeeper approved a...

Page 933: ...Note This field is only relevant to ISDN PSTN participants The number of MCU phone numbers The MCU phone number is the number dialed by the participant to connect to the MCU Party and MCU Phone Number...

Page 934: ...levant to ISDN PSTN participants The phone number for Bonding dial out calls Bonding is a communication protocol that aggregates from two up to thirty 64 Kbps B channels together to look like one larg...

Page 935: ...e C 20 Event Fields for Event 1001 NEW UNDEFINED PARTY CONTINUE 1 Field Description Encryption Indicates the participant s encryption setting as follows 0 The participant is not encrypted 1 The partic...

Page 936: ...er assigned to the participant by the MCU Incorrect Data The incorrect DTMF code entered by the participant or an empty field if the participant did not press any key Correct Data The correct DTMF cod...

Page 937: ...ed Identity The identity of the user sending a SIP message as it was verified by authentication Charging Vector A collection of charging information Preferred Identity The identity the user sending th...

Page 938: ...ion Participant Name The name of the participant Participant ID The identification number assigned to the participant by the MCU Maximum Bit Rate The maximum bit rate used by the participant during th...

Page 939: ...onnecting 6 Partially connected Party has completed H 221 capability exchange 7 Deleted by a user 8 Secondary The participant could not connect the video channels and is connected via audio only 10 Co...

Page 940: ...ho changed the conference end time Table C 35 Event Fields for Events 107 and 109 OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY Field Description Operator Name The login name of the us...

Page 941: ...tly supported Net Service Name The name of the Network Service An empty field indicates the default Network Service Restrict Indicates whether or not the line is restricted as follows 27 Restricted li...

Page 942: ...a dial out connection the MCU phone number is the MCU CLI number as seen by the participant Party and MCU Phone Numbers Note This field is only relevant to ISDN PSTN participants The participant phon...

Page 943: ...er for Bonding dial out calls Video Rate Note This field is only relevant to IP participants The video rate in units of kilobits per second A value of 4294967295 denotes auto and in this case the rate...

Page 944: ...t alias The alias may contain up to 512 characters For SIP participants the participant address The address may contain up to 80 characters Table C 37 Event Fields for Event 111 OPERATOR BACK TO CONFE...

Page 945: ...ction Cause Values Value Call Disconnection Cause 0 Unknown 1 Participant hung up 2 Disconnected by User 5 Resources deficiency 6 Password failure 20 H323 call close No port left for audio 21 H323 cal...

Page 946: ...all close No destination IP value 204 H323 call close Remote has not sent capability 205 H323 call close Audio channels not open 207 H323 call close Bad remote cap 208 H323 call close Capabilities not...

Page 947: ...client error 407 408 SIP request timeout 409 SIP client error 409 410 SIP gone 411 SIP client error 411 413 SIP client error 413 414 SIP client error 414 415 SIP unsupported media type 420 SIP client...

Page 948: ...K Event 110 OPERATOR ON HOLD PARTY Event 113 CONFERENCE REMARKS Event 2108 OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 1 Event 3001 CONFERENCE START CONTINUE 2 Event 3108 OPERATOR MOVE PARTY TO CONFERE...

Page 949: ...he participant s right to join an ongoing conference Conference access authentication can be Part of the Ad Hoc conferencing flow where the participants must be authorized before they can enter the co...

Page 950: ...rence ID entered by the participant is compared against the database If the system finds a match the participant is granted the permission to start a new conference To work with an external database a...

Page 951: ...rence ID with the database application that compares it against its database If the database application finds a match the external database application sends a response back to the MCU granting the p...

Page 952: ...alidated with the external database application it must be configured to access the external database for authentication An Entry Queue IVR Service configured with the appropriate audio prompts reques...

Page 953: ...teps When the conference is started either in the Ad Hoc flow or in the standard method all participants connecting to the conference are moved to the Conference IVR queue where they are prompted for...

Page 954: ...he participant s right to access the conference with the external database application for all requests In addition it must be configured to prompt for the Conference Password Conference Access Valida...

Page 955: ...e fields correspond to Info 1 2 3 and 4 fields in the Participant Properties Information dialog box To enable conference access validation for all participants the following conferencing components ar...

Page 956: ...articipant For details see Enabling External Database Validation for Starting New Ongoing Conferences on page D 10 Conference IVR Service with Conference Access Authentication Enabled Set the Conferen...

Page 957: ...to take effect Table D 1 Flag Values for Accessing External Database Application Flag Description and Value ENABLE_EXTERNAL_ DB_ACCESS The flag that enables the use of the external database applicatio...

Page 958: ...Numeric ID Enabling External Database Validation for Conferences Access The validation of the participant s right to join an ongoing conference with an external database application is configured in...

Page 959: ...Packets are higher than Frame per Packets declared during the capabilities exchange a Faulty flag is displayed Resolution video only Indicates the video resolution in use If the actual resolution is h...

Page 960: ...default interval is 5 minutes Peak the highest number of lost packets in a report interval from the beginning of the channel s life span Out of Order The number of packets arriving out of order The fo...

Page 961: ...mber of packets that were fragmented since the channel opened Accumulated percentage of fragmented packets out of the total number of packets transmitted since the channel opened Interval N number of...

Page 962: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide E 4 Polycom Inc...

Page 963: ...0 SSL 3 0 Secure Socket Layer SSL 3 0 utilizes 1024 bit RSA public key encryption TLS certificates can be generated using the following methods CSR PFX and PEM each giving different options for Encry...

Page 964: ...istrator s identity certificate For example UserRootCA UserIntermediateCA UserSubCA For more information seethe Ultra Secure Mode chapter Certificate Validation on page 1 12 and Certificate Revocation...

Page 965: ...nications are enabled by modifying the properties of the Management Network in the Management Network properties dialog box When Secure Communications Mode is enabled Only https commands from the brow...

Page 966: ...ort For more information see Table F 3 Management Network Properties Certificate Validation Mode Field Skip certificate validation for user logging session Status RMX and Client Certificate Requiremen...

Page 967: ...ollaboration Server on page 1 1 Connecting to the Alternate Management Network on page 1 7 Restoring Defaults For details see Restoring Defaults on page 1 1 Connection to the Alternate Management Netw...

Page 968: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide F 6 Polycom Inc...

Page 969: ...orks it has identical functionality to the Management Network Support personnel can log in and use it to manage the RMX if a connection to the Management Network cannot be made or if internet access t...

Page 970: ...s Subnet Mask and Default Gateway settings of the workstation to be compatible with either the RMX s Default Management Network or Alternate Management Network To modify the workstation s IP addresses...

Page 971: ...n the same network neighborhood as the RMX s Control Unit IP address Example IP address near 192 168 1 nn The Subnet mask and Default gateway addresses should be the same as those for the RMX s Manage...

Page 972: ...factory setting Management IP address in the browser s address line and pressing Enter 3 In the RMX Web Client Login screen enter the default Username POLYCOM and Password POLYCOM and click the Login...

Page 973: ...ing parameters using the information supplied by your network administrator Control Unit IP Address Shelf Management IP Address Control Unit Subnet Mask Default Router IP Address 5 Click the Save Clos...

Page 974: ...between the RMX s LAN 3 port and the LAN port configured on the workstation 2 Start the RP Collaboration Server Web Client application on the workstation by entering http 169 254 192 10 the Control U...

Page 975: ...modem by assigning it an IP address on a specific subnet in the Alternate Management Network 3 Procedure 3 Create a dial up connection using the Windows New Connection Wizard 4 Procedure 4 Connect to...

Page 976: ...ce Only the Dial field in the Connect applet see step 10 on page G 11 is modified for connection to different modems 1 In Windows navigate via the Control Panel to the Network Connections applet and s...

Page 977: ...he Getting Ready box select Set up my connection manually and click the Next button 5 In the Internet Connection box select Connect using dial up modem and click the Next button 6 In the Connection Na...

Page 978: ...e Phone Number to Dial box enter the Phone Number for the modem and click the Next button 8 In the Connection Availability box select Anyone s use and click the Next button 9 In the Internet Account I...

Page 979: ...11 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard 11 Click the Dial button to establish a connection to LAN 3 Port via the modem The W...

Page 980: ...mand line enter http MCU Control Unit IP Address RmxManager html and press Enter To use the Windows Start menu 1 Click Start a If the RMX Manager is displayed in the recently used programs list click...

Page 981: ...en the environment components are installed and configured Multipoint calls are enabled when the RMX is installed in the Microsoft environment and is configured for unified communications Routing to c...

Page 982: ...t to conferencing entities directly from the buddy list The configuration of the environment to enable Presence is usually done once the basic configuration is completed For more details see Adding Pr...

Page 983: ...ICE capability ICE capability on media cards that share the same Network Service also remain functional but without ICE capability Other Network Services with ICE capability on other media cards are u...

Page 984: ...ons Lync server From Version 7 8 ICE is supported with RMX Multiple Networks Ensure that the RMX system SIP signaling domain has been allowed on the Lync Server edge server to which you are federating...

Page 985: ...t The following table summarizes the dialing methods and its availability in the various configurations To enable the Matched URI dialing in the federated environment to be able to connect to the RMX...

Page 986: ...pe to TLS 4 Create the security certificate using one of the two available methods 5 Define a SIP Network Service in the RMX and install the TLS certificate 6 Modify and add the required system flags...

Page 987: ...e OCS and Static Routes are used instead Setting Static Routes in the OCS enables SIP entities UAs to connect to conferences without explicit registration of conferences with the OCS Routing is perfor...

Page 988: ...oration Server RMX 1500 2000 4000 Administrator s Guide H 8 Polycom Inc 3 Right click the server pool icon click Properties Front End Properties The Pool Front End Properties dialog box opens 4 Click...

Page 989: ...t As Authenticated check boxes 8 Click OK The defined RMX appears in the trusted servers list in the server Front End Properties Host Authorization dialog box Setting the Static Route for RMX in the O...

Page 990: ...box 15 Click OK Optional Setting the Static Route Trusted Host for RMX in the Load Balancer Server If your network includes a Load Balancer server the RMX unit must be configured as a trusted host in...

Page 991: ...re is the same as for setting the RMX as trusted and define Static routes in the OCS For details see Setting the Trusted Host for RMX in the Office Communications Server on page 7 Configuring the RMX...

Page 992: ...n such a case OC clients can select the Entry Queue from the Contacts list and dial to the Entry Queue Setting the Numerical Dialing Method The RMX can be configured as a Voice Gateway in the OCS envi...

Page 993: ...ion of the configuration of the Polycom conferencing components for the integration in Microsoft Office Communications Server 2007 see Polycom HDX and RMX Systems Integration with Microsoft Office Com...

Page 994: ...nServiceSetting to store information for each voice gateway in the infrastructure Typically these gateways are Office Communications Server Mediation Servers but in this case the RMX is set as a voice...

Page 995: ...d gateway by all Office Communications Server pools in the domain It appears in the list of voice gateways when you establish a voice route Establishing a Voice Route to the RMX Voice Gateway The OCS...

Page 996: ...button The Add Route dialog box opens 4 In the Name field enter a name that will identify this voice route 5 Optional In the Description field enter a description 6 In the Target Regular Expression fi...

Page 997: ...8 Select the RMX gateway address that was set up in Configuring the RMX as a Routable Gateway that appears in the drop down list of gateways 9 Click OK to save the address and return to the Add Route...

Page 998: ...erver 2007 R2 to open the Office Communications Server management console 2 Expand the Enterprise pool or Standard Edition server node where your users reside 3 Expand the pool or server where your us...

Page 999: ...Voice Policy for selected users 11 Select an Enterprise Voice policy from the list 12 Select Change location profile for selected users 13 Select a location profile from the list and then click Next 1...

Page 1000: ...e Active Directory and navigate to the endpoint whose properties require changing 2 Right click the endpoint and select Properties The Properties dialog box opens 3 Click the Communications tab 4 Clic...

Page 1001: ...s 1 Set the RMX as a trusted service MediationServer and a voice gateway using the instructions in Setting the Numerical Dialing Method on page H 12 2 Set up a matching URI route to the RMX DMA by rig...

Page 1002: ...created internally by the OCS one pfx file is created In addition a text file containing the password that was used during the creation of the pfx file is manually created Both files can then be sent...

Page 1003: ...nvironment Polycom Inc H 23 4 Select Create a New Certificate and click Next The Delayed or Immediate Request window appears 5 Select Send the Request immediately to an online certificate authority an...

Page 1004: ...he RMX name you entered in the FQDN field when defining the trusted host or as defined in the DNS server 7 Select the Mark cert as exportable check box 8 Click Next The Organization Information window...

Page 1005: ...f the RMX from the list or enter its name Keep the default selection in the Subject alternate name field and click Next 11 If an error message is displayed click Yes to continue The Geographical Infor...

Page 1006: ...elect a certificate authority from the list detected in your environment option is selected and that the local OCS front end entity is selected 14 Click Next The Request Summary window appears 15 Clic...

Page 1007: ...R2 17 Click Finish MS R2 Retrieving the Certificate from the OCS to be sent to the RMX Workstation 1 In the OCS Enterprise Pools tree expand the Pools list and the Server Pool list 2 Right click the...

Page 1008: ...ificate window appears 5 Enter the path and file name of the certificate file to be exported or click the Browse button to select the path from the list The new file type must be pfx and its name must...

Page 1009: ...ded in the selected folder Optional Creating the Certificate Password File certPassword txt If you have used a password when creating the certificate file pfx you must create a certPassword txt file T...

Page 1010: ...can also be set for Matched URI Routing and or Numerical Dialing to Meeting Rooms For more details see Setting the Matched URI Dialing Method on page H 6 and Setting the Numerical Dialing Method on pa...

Page 1011: ...ssword never expires Clear the other options Table H 4 Active Directory New User Parameters for the RMX Field Description First Name Enter the name for the RMX user This name will be used in the confi...

Page 1012: ...ve Directory Users list Enabling the RMX User Account for Office Communication Server The new RMX user must be enabled for registration with the Office Communications Server To enable the RMX User Acc...

Page 1013: ...r name in the format SIP rmx user name for example sip rmx1234 and select the domain name for example ilsnd vsg local as entered in the New User dialog box 4 Select the Server or Pool from the list 5...

Page 1014: ...ed on the RMX The Policy server functionality enables the Lync server to manage the bandwidth allocated to the Lync client when connecting to another Lync client or a video conference running on the R...

Page 1015: ...he UDP transport protocol In version 7 7 media is automatically transmitted through TCP when UDP the default transport protocol is not available Media over TCP is supported using the Microsoft ICE env...

Page 1016: ...ption of SIP signaling is used In addition if the DNS server was not enabled in the Network Management Service on the RMX it must be enabled for the integration in Microsoft Office Communications Serv...

Page 1017: ...s derived from the MCU host name Default is RMX_SHM DNS Select Off if DNS servers are not used in the network Specify to enter the IP addresses of the DNS servers Note The IP address fields are enable...

Page 1018: ...part of the SIP Server configuration in the IP Network Service configuration Using the CSR Method the following processes are performed Creating the certificate request in the Default IP Network Servi...

Page 1019: ...e only call setup used with Office Communications Server 2007 5 Make sure that the correct parameters are defined for the Signaling Host IP Address Media Card 1 IP Address Media Card 2 IP Address Real...

Page 1020: ...in the OCS Lync Server and in the Management Network for the DNS 10 If not selected by default change the Transport Type to TLS The Create Certificate and Send Certificate buttons are enabled 11 If yo...

Page 1021: ...tate or Province Enter the full name of the state or province Locality Enter the full name of the town city location Organization Enter the full name of your organization for which the certificate wil...

Page 1022: ...urchasing instructions at the Certificate Authority s website 18 Paste Ctrl V the New Certificate Request as required by the Certificate Authority The Certificate Authority issues the TLS SSL certific...

Page 1023: ...e Send Certificate dialog box opens 21 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box 22 Click the Send Certificate button to send the certificate to the R...

Page 1024: ...munications Server or Lync server This certificate is received from the Certificate Authority it can be sent to the RMX as described in the following procedure 27 Click the Send Certificate button The...

Page 1025: ...he RMX A pfx file and a certPassword txt file The file certPassword txt is manually created if the pfx file was created by the OCS using a password The pfx file will be converted internally by the RMX...

Page 1026: ...prompted click Yes to reset the MCU and implement the changes to the system configuration After system reset the RMX can register to the OCS server and make SIP calls Reset can be performed after sett...

Page 1027: ...remain allocated to the participants as long as they are connected to the conference even if the call was changed to audio only The system does not allocate the resources to other participants ensurin...

Page 1028: ...olycom Inc G711A U or G722 Set this flag value according to the hosting workstation capabilities If the RMX detects single core host during capabilities exchange it will assign a G 711 or G 722 Audio...

Page 1029: ...e default protocol for OCS endpoints and Lync Server clients connecting to a conference RTV participants are supported in recorded conferences RTV participant encryption is supported using the SRTP pr...

Page 1030: ...000 Administrator s Guide H 50 Polycom Inc Participant Settings When defining a new participant or modifying an existing participant select SIP as the participant s networking environment Type in the...

Page 1031: ...protocol to be negotiated according to the endpoint s capabilities OCS endpoints and Lync Server clients connect to the conference using the RTV protocol Other endpoints negotiate the video protocol...

Page 1032: ...ideo resources to Lync clients connecting using the RTV video protocol From version 7 6 1 the system flag MAX_RTV_RESOLUTION enables you to override the RMX resolution selection and limit it to a lowe...

Page 1033: ...80 kbps 249 kbps CIF CIF CIF 64 kbps 179 kbps QCIF QCIF QCIF HD720p 600 kbps HD720p 30fps HD720p 13fps VGA 15fps 250 kbps 600 kbps VGA 30fps VGA 30fps VGA 15fps 180 kbps 249 kbps CIF CIF CIF 64 kbps 1...

Page 1034: ...s greater than flag setting of 10 then the endpoint s video will open HD and not VGA Table H 6 Allocated video resolutions per video resolution Selected Video Resolution Number of Allocated Video Reso...

Page 1035: ...uffix _cssplugin When a Lync client connects to a conference the plug in connects automatically regardless of whether the Lync client dials into a conference or is called from the MCU Guidelines The m...

Page 1036: ...will receive content according to the Send Content to Legacy Endpoints settings in the conference Profile When set to YES Content is not sent to Lync clients over the video channel including those wit...

Page 1037: ...icrosoft Environment Polycom Inc H 57 Monitoring the Participant connection Under properties of the participant representing the CSS plug in Channel Status audio channels are shown but audio is not us...

Page 1038: ...e Collaboration Server RMX 1500 2000 4000 Administrator s Guide H 58 Polycom Inc The properties of the Lync client are those of a video participant However the Content channel will show 0 as there is...

Page 1039: ...t Lync endpoints cannot connect to conferencing entities that their presence is offline The Conferencing Entity Meeting Room Entry Queue SIP Factory Routing Name has to be added to the Active Director...

Page 1040: ...tration with presence of conferencing entities with the SIP Server is enabled by performing the following processes Creating an Active Directory Account for the Conferencing Entity Enabling the Confer...

Page 1041: ...rectory New User Parameters for the RMX Field Description First Name Enter the name of the conferencing entity user This name will appear in the buddy list of the Office Communication Server or Lync s...

Page 1042: ...l as entered in the New User dialog box 4 Select the Server or Pool from the list 5 Click Apply and then OK To enable the Conferencing Entity User Account for Lync Server 1 On the computer running the...

Page 1043: ...r Select the Use the user principal name UPN option 9 Click the Enable button The selected user appears as enabled in the User Search pane Defining the Microsoft SIP Server in the IP Network Service T...

Page 1044: ...ities that require registration Registration can be enabled in the New Profile Network Services dialog box Table H 8 Profile Properties Network Services Parameter Description IP Network Services Servi...

Page 1045: ...laboration Server Web Client or RMX Manager Application The Status of the SIP registration can be viewed in the appropriate conferencing Entity list or when displaying its properties Conferencing Enti...

Page 1046: ...s available only in Multiple Networks configuration when the conferencing entity failed to register to all the required Network Services if more than one Network Service was selected for Registration...

Page 1047: ...ty Properties Registration status is reflected in the Properties Network Services dialog box Figure H 7 Ongoing conference Properties Network Services SIP Registration Figure H 8 Meeting Room Properti...

Page 1048: ...erences In Video Switching conferences Lync clients must connect with the same line rate as the conference otherwise they will be connected as Secondary Audio Only participants Mitigation of the line...

Page 1049: ...pant Connections Activation of the Call Admission Control for a call can be viewed in the Participant Properties Call Admission Control dialog box This information applies only to dial in participants...

Page 1050: ...the Menu bar click Meet Now to create an ad hoc conference The Group Conversation dialog box is displayed 2 From the Contacts List on Lync drag a Virtual Meeting Room VMR into the Group Conversation...

Page 1051: ...pane expand the Rarely Used list and click IP Network Services 2 In the IP Network Services pane double click the Default IP Service or entry The Default IP Service Networking IP dialog box opens 3 Cl...

Page 1052: ...nvironment field is set to None 10 Optional if the Fixed Ports options was selected previously Click the Ports tab to modify the number of UDP Ports allocated to the calls to accommodate the number of...

Page 1053: ...r RMX 1500 two statuses are displayed for RealPresence Collaboration Server RMX 2000 and four statuses are displayed for RealPresence Collaboration Server RMX 4000 It addition the system indicates the...

Page 1054: ...t in the format IP address Port of the endpoint ICE RMX IP Address The IP address and the Port number of the RMX used to pass through the media This information changes according to the ICE connection...

Page 1055: ...ction Type Indicates the type of connection between the RMX and the participant in the ICE environment Local or Host The endpoint Remote is on the same network as the RMX and the media connection is d...

Page 1056: ...OCS pool or is defined incorrectly The time frame for the expected response was too short and it will be updated with the next data refresh The alarm may be cleared automatically the next time the dat...

Page 1057: ...ribe with the OCS therefore the A V Edge Server URI was not received Subscribe The RMX did not receive a confirmation response from the OCS to the Subscription request The Subscription is required for...

Page 1058: ...404 reject indication indicates that the connection to the OCS was established successfully Known Issues Selecting Pause my Video in OC client causes the call to downgrade to audio only call if the ca...

Page 1059: ...ailable from Polycom Global Services and its certified Partners These additional services will help customers successfully design deploy optimize and manage Polycom visual communications within their...

Page 1060: ...Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide H 80 Polycom Inc...

Page 1061: ...o quality resulting from the reformatting of video and audio content Polycom s solution is to allow the RMX to natively inter operate with Cisco TelePresence Systems ensuring optimum quality multi scr...

Page 1062: ...a corporate environment Company to company via Service Provider Model 1 Mixed Polycom and Cisco infrastructure at one of the companies Cisco only infrastructure at the other Model 2 Polycom only infr...

Page 1063: ...f the RMX and Cisco Telepresence Systems CTS Integration Solution Architecture Table I 1 Solution Architecture Components Component Version Description CISCO Equipment CUCM 8 5 1 8 6 2 Cisco Unified C...

Page 1064: ...es 9971 CUCM 8 5 CUCM 8 6 2 compatible CTMS 1 7 3 1 8 2 Cisco TelePresence Multipoint Switch Cisco Unified Border Element 15 1T SBC Voice and video connectivity from enterprise IP network to Service P...

Page 1065: ...eper When DMA is not used an Ad hoc Entry Queue designated as Transit Entry Queue must be pre defined on the RMX MLA 3 0 3 Multipoint Layout Application Required for managing multi screen endpoint lay...

Page 1066: ...ion Server RMX 1500 2000 4000 Administrator s Guide I 6 Polycom Inc Call Flows Multipoint call with DMA In this example RMX prefix in the gatekeeper 72 Virtual Meeting Room in DMA 725123 DMA Meeting N...

Page 1067: ...I Polycom Open Collaboration Network POCN Polycom Inc I 7 Multipoint call without DMA In this example RMX prefix in the gatekeeper 72 CUCM According to its Dial Plan forwards calls with prefix 72 to...

Page 1068: ...ideo and audio endpoints using the RMX as the conference bridge The SBC functions as a firewall that the Service Provider can configure according to Trust Relationships between two or several companie...

Page 1069: ...eployed a Polycom solution including DMA RMX MLA CMA Gatekeeper Polycom telephony and desktop endpoints The roles of the Polycom components are described in the Polycom Equipment section of Table I 1...

Page 1070: ...RMX 1500 2000 4000 Administrator s Guide I 10 Polycom Inc Call Flow Multipoint call via Service Provider Model 1 In this example RMX prefix in the gatekeeper 72 Virtual Meeting Room in DMA 725123 DMA...

Page 1071: ...ows two companies Company A and Company B Company A has the same deployment architecture as shown in Single Company Model Polycom and Cisco Infrastructure on page I 2 Company B has deployed a Cisco so...

Page 1072: ...el are listed below Company B Table I 2 Solution Architecture Components Component Version Description CISCO Equipment CUCM 8 5 Cisco Unified Communication Manager CUCM must be configured with a SIP t...

Page 1073: ...calls with prefix 72 to the RMX Administration The various deployment combinations and settings within the various Deployment Architectures affects the administration of the system Gatekeepers Standal...

Page 1074: ...or the environment When used as a SIP peer the DMA system can host video calls between Cisco endpoints that are registered with the CUCM and Polycom SIP endpoints that are registered with the DMA syst...

Page 1075: ...are available Tip not enabled CTS cannot join the conference all other endpoints can share H 239 content TIP video compatibility CTS receives people video all other endpoints can share H 239 content...

Page 1076: ...IOS and CMA Gatekeepers Neighbored Configure the Cisco IOS Gatekeeper for two separate zones For more information see the Polycom Unified Communications Deployment Guide for Cisco Environments Config...

Page 1077: ...CUCM 9 Configuring a Virtual Meeting Room VMR The procedures for configuring DMA are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments Configuring CMA 1...

Page 1078: ...ty Modes settings in the Profile are identical for both conferencing entities it is recommended to use the same Profile for both entities TIP IVR users can access the conference directly or enter the...

Page 1079: ...ording to the following table For more information see Modifying System Flags on page 22 1 Procedure 2 Configuring RMX to statically route outbound SIP calls to DMA or CUCM 1 In the IP Network Service...

Page 1080: ...X to statically route SIP calls to DMA or CUCM it is important to also configure the RMX s H 323 Network Service to register with CMA gatekeeper For more information see Procedure 3 Configuring the RM...

Page 1081: ...le on the RMX TIP enabled profiles must be used for the Entry Queues and Meeting Rooms defined on the RMX Different Profiles can be assigned to Entry Queues and Meeting Rooms however they must be TIP...

Page 1082: ...ide I 22 Polycom Inc 2 In the New Profile General tab set the Line Rate to a value of at least that specified for the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1 3 Click the Advanced ta...

Page 1083: ...X HD 306 ATX HD 300 7000 HD Rev C 8000 HD Rev B 9006 4500 CTS 1000 CTS 3000 Table 10 TIP Compatibility None None Content Receiver HDX ITP CTS Content Sender HDX ITP Media Flow Control H 264 H 323 via...

Page 1084: ...the CTS and CUCM versions support H 264 base profile content without restrictions and that the CTS version be 1 9 1 or higher and that CUCM version be version 9 0 or higher 5 Click the Video Quality t...

Page 1085: ...7 Set the Telepresence Mode to Auto 8 Assign the New Profile to the Meeting Room For more information see Creating a New Meeting Room on page 6 4 Procedure 5 Configuring an Ad Hoc Entry Queue on the...

Page 1086: ...Configuring a Meeting Room on the RMX The Profile for the Meeting Room must be TIP enabled as described in Procedure 4 For more information see Creating a New Meeting Room on page 6 4 Procedure 7 Conf...

Page 1087: ...ft and Cisco This solution enables Polycom Microsoft and Cisco users each within their own environment to participate in the same conference running on an RMX The RMX natively inter operates with Micr...

Page 1088: ...lution described in Figure I 1 DMA is required as all calls are dial in to Virtual Meeting Rooms VMR provisioned on the DMA Microsoft and Cisco clients dial the same VMR number to connect to the confe...

Page 1089: ...Architecture components Component Version Polycom HDX 3 0 5 RSS 8 0 DMA 5 0 CMA 6 0 1 CMAD 5 2 3 ITP OTX RPX ATX TPX 3 0 5 Conferencing for Outlook PCO 1 0 7 Touch Control 1 3 Microsoft OCS 2007 R2 3...

Page 1090: ...nt Dial out to Lync clients Presence of VMRs In the Cisco environment TLS and SRTP OBTP Exchange 2010 SP2 14 2 247 5 Outlook 2007 12 0 6557 5001 SP2 Outlook 2010 14 0 6112 5000 Cisco CUCM 8 5 8 6 2 Ci...

Page 1091: ...DMA In this example Endpoint registration to either DMA Lync or CUCM DMA dial in Prefix 72 Virtual Meeting Room in DMA 725123 DMA Meeting NumberGenerated by DMA Administration The various deployment c...

Page 1092: ...re supported when Polycom endpoints are registered to Lync Server Polycom endpoints use H 264 while Lync Clients use the RTV protocol CUCM When Polycom SIP endpoints voice and video are registered dir...

Page 1093: ...X 8 1 1 MCU Functions as the network bridge for multipoint calls between H 323 SIP and TIP endpoints The RMX can be interfaced to CUCM using a SIP trunk enabling CTS to join multipoint calls on RMX Si...

Page 1094: ...ses only one screen Group system 300 500 behaves as the CTS 1000 and uses only one screen The Polycom MLA Server manages the conference template layouts for Telepresence systems The number of screens...

Page 1095: ...play three participants one for each screen An additional virtual Audio Only participant is used for the audio only telephone connected to the TIP endpoint System capacity per MPMx card and resolution...

Page 1096: ...Register the RMX with the Lync Server a In the IP Network Services Properties dialog box click the SIP Servers tab b In the SIP Server field select Specify c In the SIP Server Type field select Micro...

Page 1097: ...odifying System Flags on page 21 1 3 If required manually add and set the FORCE_720P_2048_FOR_PLCM_TIP System Flag using one of the following values FORCE_720P_2048_FOR_PLCM_TIP Default Forces HD 720p...

Page 1098: ...on see the Polycom Unified Communications Deployment Guide for Cisco Environments Direct Registration of Polycom Telepresence Systems with the Cisco Unified Communications Manager 12 Register HDX endp...

Page 1099: ...e MIN_TIP_COMPATIBILITY_LINE_RATE System Flag in Procedure 1 c Click the Advanced tab d Select the TIP Compatibility mode Prefer TIP is recommended if Polycom endpoints are to connect using TIP otherw...

Page 1100: ...HD 306 ATX HD 300 7000 HD Rev C 8000 HD Rev B 9006 4500 CTS 1300 CTS 3010 Table I 4 TIP Compatibility None None Content Receiver HDX ITP CTS Content Sender HDX ITP Content Media Flow Control H 264 H...

Page 1101: ...ra Secure Mode Voice activity metrics and RTP are not encrypted In the event that DTLS negotiation fails SIP will be encrypted using TLS if enabled in the IP Management Network properties SIP Servers...

Page 1102: ...for content encryption 1 In a new or existing Profile click the Advanced tab 2 Set Encryption to either Encrypt All or Encrypt when possible 3 Set the FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WH...

Page 1103: ...Appendix I Polycom Open Collaboration Network POCN Polycom Inc I 43 a Click the Video Quality tab Content Settings is disabled if TIP Compatibility is set to Video and Content in the Advanced tab...

Page 1104: ...e to Auto On and select the Telepresence Layout Mode 4 Assign the New Profile to the Meeting Room For more information see Creating a New Meeting Room on page 6 4 5 Configure a Virtual Meeting Room VM...

Page 1105: ...procedures for configuring SIP endpoints are described in detail in the Polycom Unified Communications Deployment Guide for Cisco Environments 8 Configure SIP endpoints to register to DMA as SIP Prox...

Page 1106: ...ly right click a participant and then click Participant Properties The Participant Properties General dialog box opens 2 Click the SDP tab Table I 9 Video and Content Dialing Method Endpoint Registrat...

Page 1107: ...ation Mode and Local Communication Mode panes AAC_LD Audio Protocol Main Profile Video protocol When viewing CTS systems in the Participants list the individual video screens and the Audio Channel AUX...

Page 1108: ...n the Participant List pane double click the participant entry Alternatively right click a participant and then click Participant Properties The Participant Properties General dialog box opens 2 Click...

Page 1109: ...orative environment Artifacts and ghosting may appear when Lync Clients and CTS endpoints connect to the VMR Frequency Seldom Lync Client receives fast updates Intra from CTS 500 endpoints causing the...

Page 1110: ...lycom Inc Auto Layout sometimes ignored for CTS and Lync Clients calling through DMA Frequency Rarely Content sent from HDX endpoint is received by all endpoints for 1 second before stopping Conferenc...

Page 1111: ...IP Service When the system is restarted these conferencing entities are created based on the factory defaults In addition the Fast Configuration Wizard automatically opens letting the user to define...

Page 1112: ...ick Administration Tools Restore Factory Defaults The Restore Factory Defaults dialog box appears 2 Select Standard Restore or Comprehensive Restore 3 Click one of the following buttons Backup Continu...

Page 1113: ...to the RMX using the Web Client if you selected Standard Restore the Fast Configuration Wizard appears For more information see the Polycom RealPresence Collaboration Server RMX 1500 2000 4000 Gettin...

Page 1114: ...on a secured or ultra secured system that require the RMX to be set back to its default normal security mode When performing operations using a USB device the following USB ports are used RMX 1500 le...

Page 1115: ...iles will restore the RMX to factory defaults RestoreToFactoryDefault txt lan cfg Emergency CRL Certificate Revocation List Update Inserting a USB key or USB mouse and restarting the RMX will Change t...

Page 1116: ...eps Step 1 Backup Configuration Files These files will be used to restore the system in Step 10 Step 2 Configure a workstation for Direct Connection Step 3 Connect to the RMX and the workstation using...

Page 1117: ...guration dialog box opens b Browse to the Backup Directory Path and then click Backup Step 2 Configure a Workstation for Direct Connection The following procedures show how to modify the workstation s...

Page 1118: ...dministrator s Guide J 8 Polycom Inc b In the Network Connections window double click the Local Area Connection that has Connected status c In the Local Area Connection Status dialog box click the Pro...

Page 1119: ...for the workstation The workstation s IP address should be in the same network neighborhood as the RMX s Control Unit IP address Example IP address near 169 254 192 nn The addresses needed for connect...

Page 1120: ...he OK button Control Unit Subnet Mask 255 255 240 0 Default Router IP Address 169 254 192 1 Shelf Management IP Address 169 254 192 16 Shelf Management Subnet Mask 255 255 240 0 Shelf Management Defau...

Page 1121: ...e cable between the RMX port and the LAN port configured on the workstation Step 4 Insert a USB key containing a file named RestoreToFactoryDefault txt and a lan cfg file into the USB port of the RMX...

Page 1122: ...dialog box is displayed b In the Collaboration Server Web Client Login screen enter the default Username POLYCOM and Password POLYCOM and click Login Step 10 Apply the Product Activation Key The RMX W...

Page 1123: ...ocation List Update Administrators maintaining RMX systems are required to perform an update of the CRLs used on the systems within the validity period of the current CRLs Should the current CRLs expi...

Page 1124: ...on page J 4 b Power the RMX Off and then On using the power switch and allow the RMX to complete its startup System restart can take 5 10 minutes depending on the RMX s configuration Using the RMX Man...

Page 1125: ...ick Yes to proceed The system checks the CRL file and displays a message that the certificate was loaded successfully g Repeat Steps d through f until all of the required CRL files has been updated St...

Page 1126: ...g banner h Enter an administrator Username and Password i Click OK Step 7 Re enable Secured Communications Mode Using the RMX Manager a In the RMX Management pane click the IP Network Services button...

Page 1127: ...irmation message is displayed f Click Yes to restart the RMX The RMX restarts System restart can take 5 10 minutes depending on the RMX s configuration g In the MCUs list select the RMX to be updated...

Page 1128: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide J 18 Polycom Inc...

Page 1129: ...hentication 2976 SIP Info Method 3261 SIP 3264 Offer Answer Model 3265 SIP Specific Event Notification Limited support 3266 SDP Support for IPv6 3311 SIP Update Method 3515 SIP Refer Method Limited su...

Page 1130: ...otocol BFCP 4583 SDP for BFCP 4796 SDP Content Attribute 5168 XML Schema for Media Control Fast Update cc transfer Call Transfer Capabilities in SIP Limited support draft ice 19 ICE spec for firewall...

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