Polycom RealPresence 2000, Administrator'S Manual

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Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
18-6
Polycom, Inc.
Refreshing the CDR List
To refresh the CDR list:
• Click the Refresh button, or right-click on any record and then select Refresh .
Updated conference CDR records are retrieved from the MCU memory.
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records:
1
To retrieve a single CDR record, right-click the record to retrieve and then select the
required format (as detailed in Table 18-2).
Alternatively, select the record to retrieve, and then click the appropriate button on the
toolbar (as detailed in Table 18-2).
To retrieve multiple CDR records simultaneously, use standard Windows multi-
selection methods.
The Retrieve dialog box opens.
The dialog box displays the names of the destination CDR files.
2
Select the destination folder for the CDR files and then click OK .
If the destination file already exists, you will be asked if you want to overwrite the file
or specify a new name for the destination file.
The files are saved to the selected folder.
Table 18-2 Conference Information Retrieval Options
Menu Option Button Action
Retrieve Retrieves the conference information as unformatted data
into a file whose extension is .cdr.
Retrieve Formatted
XML Retrieves the conference information as formatted text
into a file whose extension is .xml.
Note: Viewed when logged in as a special support user.
Retrieve Formatted Retrieves the conference information as formatted text
into a file whose extension is .txt.
CDR files are not included in the backup process and should be backed up manually by saving the
CDR files to a destination device.