Chapter 10-Operator Assistance & Participant Move
Polycom, Inc.
10-3
Defining the Components Enabling Operator Assistance
To enable operator assistance for conferences, the following conferencing entities must be
adjusted or created:
•
IVR Service (Entry Queue and Conference) in which Operator Assistance options are
enabled.
•
A Conference Profile with the
Operator Conference
option enabled.
•
An active Operator conference with a connected Operator participant.
Defining a Conference IVR Service with Operator Assistance Options
In the
RMX Management
pane, expand the
Rarely Used
list and click the
IVR
Services
(
) entry.
1
On the
IVR Services
toolbar, click the
New Conference IVR Service
(
)
button.
The
New
Conference IVR Service
-
Global
dialog box opens.
2
Enter the
Conference IVR Service Name
.
3
Define the
Conference IVR Service - Global
parameters. For more information, see
Table 17-3, “Conference IVR Service Properties - Global Parameters,”
on page
17-6
.
4
Click the
Welcome
tab.
The
New
Conference IVR Service
-
Welcome
dialog box opens.
5
Define the system behavior when the participant enters the Conference IVR queue. For
more information, see "
Defining a New Conference IVR Service”
on page
1-5
.
6
Click the
Conference Chairperson
tab.
The
New Conference IVR Service
-
Conference Chairperson
dialog box opens.
7
If required, enable the chairperson functionality and select the various voice messages
and options for the chairperson connection. For more information, see
Table 17-4, “New
Conference IVR Service Properties - Conference Chairperson Options and Messages,”
on
page
17-8
.
8
Click the
Conference Password
tab.
The
New
Conference IVR Service
-
Conference Password
dialog box opens.
9
If required, enable the request for conference password before moving the participant
from the conference IVR queue to the conference and set the MCU behavior for
Summary of Contents for RealPresence 2000
Page 26: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide xxiv Polycom Inc...
Page 842: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide 23 60 Polycom Inc...
Page 962: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide E 4 Polycom Inc...
Page 968: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide F 6 Polycom Inc...
Page 1128: ...RealPresence Collaboration Server RMX 1500 2000 4000 Administrator s Guide J 18 Polycom Inc...
