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COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016

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Installation and Commissioning

Network Provider

Connecting the Ethernet Port with the Internet/LAN

downloads), we recommend upgrading to a data transmission rate of
100 Mbps. For this purpose, replace not only all of the active network compo-
nents (e. g. switch and router), but also all of the passive network compo-
nents (e. g. cables and wall sockets). For a reliable support of 100 Mbps, you
need cables and wall sockets of at least Category 5 (CAT5).

–

To use DiffServ to prioritise speech packets: DiffServ support of all active network
components available and enabled

–

NAT Traversal should be carried out either by the PBX or by a well-functioning SIP-
aware router.

Note:

If the router is not SIP-aware, several of the ports on the router

necessary for VoIP data communication must be enabled (RTP port and SIP
UDP ports) (port forwarding). A list of the ports used in the PBX can be found
in the configuration manager of the PBX under

Overviews > Ports

.

•

Patch cable

Important:

If you want to integrate the PBX into an existing network, contact

the responsible system administrator. Making changes to an existing network
can cause considerable malfunctions. In addition, note the PBX factory
settings for the Ethernet configuration (see chapter Commissioning >
Opening the Configuration Manager of the PBX via PC in the Same Network).

1. Insert one end of the patch cable into the output socket on the router or into an

existing network outlet.

Note:

To connect the router to the network provider, read the documentation

provided by the network provider, as well as the documentation of the router.

2. Proceed as follows:

•

COMpact 5000: Open the casing and insert the other end of the patch cable into
the Ethernet socket on the CPU module of the PBX.
Close the casing.

•

COMpact 5000R: Insert the other end of the patch cable into the Ethernet socket
of the PBX.

Caution:

Opening a port on the NAT router is a security risk.

•

Take additional protection measures.

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Summary of Contents for COMpact 5000

Page 1: ...Operation Guide Installation Operation and Configuration PBX for Analogue ISDN Internet Telephony COMpact 5000 COMpact 5000R ...

Page 2: ...Types 46 Technical Data 48 Minimum Requirements PC 52 Copyright and Trademarks 53 Environmental Notice 54 Installation and Commissioning 55 Preparation Modules 56 Planning the System Configuration 56 Base Circuit Board Overview 56 COMpact CPU Module Overview 57 COMpact 2FXO Module Overview 58 COMpact 4FXS Module Overview 59 COMpact 2BRI Module Overview 60 COMpact 4DSP Module Overview 61 Preparatio...

Page 3: ...d Wall Sockets at the Internal a b Port 86 ISDN End Devices 89 Connecting ISDN End Devices Directly to the Internal S0 Port 89 Available Bus Variants for the Installation of an Internal S0 Bus 90 Connecting the Cable and the Wall Sockets to the Internal S0 Port Internal S0 Bus 92 Connecting ISDN End Devices Directly to the Internal UP0 Port 96 Connecting the Cable and the Wall Sockets to the Inter...

Page 4: ...in the Help 135 Icons in the Help Window 136 Telephoning 137 Incoming Calls 138 Accepting Incoming Calls 138 Call Waiting Calls 139 Options During a Call Waiting Call 139 Rejecting a Call Waiting Call 139 Accepting the Call Waiting Call 140 Disconnecting the Current Call and Accepting the Call Waiting Call 140 Outgoing Calls 142 Initiating an Internal Call 143 Initiating an External Call 143 Initi...

Page 5: ... Third Subscriber 156 Transferring 159 Options for Transferring a Call 159 Transferring with Announcement 160 One Man Transfer Transferring without Announcement 161 Placing External Communication Partner in Waiting Loop 161 Calling a Third Subscriber and Transferring to an Active Communication Partner 162 Conference Calls 164 Initiating Conference Calls 164 Options during a Conference Call 164 Ini...

Page 6: ... 180 Deleting all Contacts 181 Setting Display Name Conversion 182 Exporting Address Books 182 Importing Address Books 184 File Formats for Adress Book Import 185 Contact Groups 189 Creating a Contact Group 190 Setting Authorisations for Contact Groups 192 Switching Use as Standard Contact Group On Off 193 Assigning a Contact to a Contact Group 194 Deleting a Contact from a Contact Group 195 Delet...

Page 7: ...f a Call Data File 224 Voice Mail and Fax Boxes 227 Voice Mail Fax Function and Memory Management 228 Voice Mail Fax Function Settings 228 Memory Overview 231 Voice Mailbox 232 Configuring a Voice Mailbox 232 Creating Voice Mailboxes 233 Entering the Maximum Recording Capacity of a Voice Mailbox 240 Switching Automatic Clean up of a Voice Mailbox On Off 241 Switching Message Forwarding On Off 242 ...

Page 8: ...uring a Fax Box 270 Creating Fax Boxes 271 Entering the Maximum Recording Capacity of a Fax Box 277 Switching Automatic Clean up of a Fax Box On Off 278 Configuring E mail Transfer for Fax Box 278 Entering E Mail Addresses of Message Recipients for a Fax Box 280 Entering Fax ID 281 Configuring the Fax Transmission 282 Configuring Users and their Authorisations for a Fax Box 283 Switching the Rejec...

Page 9: ...17 Configuring the Exchange Line Settings for Exchange Line Access to be Transferred 318 Switching the Callback Option On Off 319 Configuring Subscribers for the Charge Burden 319 Configuring the Time Limit for Initiating an External Call 320 Call Waiting 321 Switching Call Waiting On Off 321 Do not disturb 322 Switching the Do not Disturb Function On Off 322 Automatic Reception 323 Automatic Rece...

Page 10: ...l Deblocker Incoming On Off 347 Creating a Call Deblocker Incoming 348 List of Configured Call Deblockers Incoming 348 Call Charge Information 350 Call Allowance Account 351 Configuring Credit for a Call Allowance Account 351 Configuring Maximum Credit for Call Allowance Accounts 354 Configuring the Call Type Used for Account Debiting 355 Switching Recording Changes for Account Debit during Transf...

Page 11: ... Hands Free 379 InterCom Announcement InterCom Hands Free Calling 379 Initiating InterCom Announcement Hands Free 380 Switching InterCom Permission On Off 380 Ringing Sequence 382 More Information on the Ringing Sequences 382 Configuring Ringing Sequence 389 Configuring Priority 393 Switching the Ringing Delay On Off 393 Configuring the Ringing Delay Time 394 Configuration Switchover 395 Configura...

Page 12: ...er Announcement 413 LCR 414 Configuring Subscribers for LCR 415 Importing the LCR Configuration Providers Tariff Groups and Data for Soft LCR 4 0 415 Creating Providers 416 Creating Default Networks Based on a Provider Area Code 417 Creating Networks Manually for Soft LCR 4 0 417 Creating Prefixes for Networks Manually for Soft LCR 4 0 418 Creating Tariff Information for Networks for Soft LCR 4 0 ...

Page 13: ...ff 442 Performing Call Pick up 443 Preliminary Pickup Query and Monitoring 444 Switching Preliminary Pick up Query and Monitoring for Subscribers On Off 444 Switching Preliminary Pick up Query and Monitoring for Groups On Off 445 Pick up of All Calls to Group Members 447 Switching Pick up of all Calls to Group Members On Off 447 Picking up a Direct Call to a Group Member 448 Private Personalised E...

Page 14: ...73 Suppressing Number Presentation 474 Number Presentation Incoming 476 Configuring Number Presentation Incoming for Subscriber 476 Configuring Number Presentation Incoming for Group 477 Configuring Number Presentation Internal for Group Calls 479 Call Forwarding 480 Call Forwarding Variations 480 Call Forwarding Types 481 Switching Call Forwarding for Subscribers On Off 481 Switching Subscriber C...

Page 15: ...utgoing 501 Call Restrictor Incoming Robinson Numbers 502 Switching the Call Restrictor Incoming On Off for Subscribers 502 Switching the Call Restrictor incoming On Off for Group 503 Creating a Call Restrictor Incoming 504 List of Configured Call Restrictors Incoming 504 Telephone Book Authorisation 506 Switching Telephone Book Authorisation for Subscriber On Off 506 Switching Telephone Book Auth...

Page 16: ...ion Telephone Numbers 534 Importing Exception Telephone Numbers 536 Exporting Exception Telephone Numbers 536 Configuring Configuration Dependent VoIP GSM Routing 537 Preferred Exchange Line 538 Switching Preferred Exchange Line for Subscriber On Off 538 Switching Preferred Exchange Line for Group On Off 539 Waiting Field Function 541 Configuring the Waiting Field 541 Sequence for Call Acceptance ...

Page 17: ... Configuring the IPv6 Address of the PBX 565 Configuring the DSP Module 566 Internet Access 567 Configuring the DNS Server 567 Configuring the Use of Your Own DNS Server 568 Configuring the HTTP Proxy 568 Forcing HTTPS Connection 569 IP Blacklist and Whitelist as Protection Against Attacks from the Internet 570 SFTP Server 573 Configuring the SFTP Server 573 Internal Telephone Numbers 575 Possible...

Page 18: ...nection 595 ISDN Connection 603 PTMP Connection Settings 604 PBX Base Number Bundle Settings 609 PTP Connection Settings 611 Extension Settings 616 Settings for Additional Numbers 617 VoIP 619 Sequence of an External Call via VoIP 619 Configuring External Internet Telephony 620 Configuring Internal IP Telephony 621 Configuring Remote Extensions 622 VoIP Settings 624 SIPS SRTP Settings 627 VoIP Pro...

Page 19: ...PBX 670 E mail 672 Configuring Outgoing Mail Server 672 Entering the Address of the Outgoing Mail Server 673 Entering the Port of the Outgoing Mail Server 673 Configuring the Authentication Type of the Outgoing Mail Server 674 Entering the User Name of the Outgoing Mail Server 674 Entering the Password of the Outgoing Mail Server 675 Switching Encryption for the Outgoing Mail Server On Off 675 Swi...

Page 20: ... of the PBX Time On Off via the Network 708 Switching Automatic Updating of the PBX Time after Each ISDN Call On Off 709 Switching NTP Server Service On Off 710 Calendar 711 Adding Holidays from Holiday Lists 711 Creating and Editing Holidays 711 Importing Holidays 712 Exporting Holidays 713 Tones 714 Presenting the Tones 715 Configuring the Internal Dial Tone 715 Switching the Busy Tone for the E...

Page 21: ... Line Access Number 733 Configuring the Country Code 733 Configuring the Local Area Code 734 Transfer and Callback 735 Configuring Hook Flash Timing 735 Switching the Authorisation for External Call Transfer Externally On Off 736 Configuring the Maximum Duration of Transferred Calls External to External 737 PBX Dealer and Operator Data 738 Configuring the Country 738 Entering PBX Name and Descript...

Page 22: ...ing Firmware 756 Backing Up and Recovering Configuration Data 757 Variants for Backing Up and Recovering Configuration Data 757 Saving Configuration Data from the PC Data Storage Device in the PBX 759 Saving Configuration Data on the PC 759 Inserting a Restoration Point for Configuration Data 760 Restoring Configuration Data from a Restoration Point 761 Resetting the Configuration 762 Regenerating...

Page 23: ... File as Template 785 Viewing a Standard Provisioning File 786 Editing and Saving a Standard Provisioning File 786 Editing Provisioning Files 787 Deleting a Provisioning File 788 Importing a Provisioning File from the PC into the PBX 788 Saving a Provisioning File on the PC 789 Factory Settings 790 Restore Factory Settings 790 Shutting Down and Switching Off 792 Shutting the PBX Down 792 Expanding...

Page 24: ...nstallation Operation and Configuration V05 03 2016 Table of Contents Glossary 804 Terminology 805 A 805 C 805 D 806 E 807 F 808 G 808 H 808 I 809 J 810 L 810 M 811 N 811 O 812 P 812 R 813 S 814 T 816 U 816 V 817 W 818 Abbreviations 819 ...

Page 25: ...Follow me 836 Call Deblocker Incoming 838 Call Allowance Account 839 Outgoing Calls 840 Call Data Single Call Record 841 Targeted Exchange Line Access 842 Targeted VoIP Access 843 Groups 844 Hotel Functions 846 Identification IPv4 Address Subnet Mask Gateway DHCP Client 847 InterCom Announcement Handsfree Speaking 849 Conference 850 Configuration Switchover 851 Loudspeaker Announcement 852 Emergen...

Page 26: ...all 864 Query and Transfer 866 Callback on Busy 868 Callback on No Reply 869 Call Forwarding for External Numbers 870 Call Forwarding for Groups 874 Call Forwarding for Subscribers 877 Call Restrictor Incoming 879 Announcement before Answering 880 Door Functions 881 Voice Mailbox 882 Music on Hold and Announcement 890 Wake up Functions 891 Index 893 ...

Page 27: ...into operation it is absolutely necessary to read the safety information and to make yourself familiar with the proper use of the device and the technical data Topics Used Symbols and Signal Words page 28 Safety Information page 29 Proper Use page 32 Product Details page 33 Using Different Telephone Types page 46 Technical Data page 48 Minimum Requirements PC page 52 Copyright and Trademarks page ...

Page 28: ...s The used symbols and signal words have the following meaning Warning Warns of personal injury caused for example by hazardous electrical voltage Caution Warns of material damage Important Indicates possible application errors and conditions which could for example cause function limitations or malfunctions during operation Note Marks complementary hints and notes ...

Page 29: ...e the power supply unit for instance ringer voltages Working on active contact hazardous parts is only permitted after creating a voltage free state Working close to active parts is only permitted if these parts are voltage free or are protected against direct contact Pull out the PBX s power plug before instructing a qualified electrician to open the casing to install the expansion modules or to ...

Page 30: ...n cause life threatening electric shocks and can damage or destroy the PBX For this reason do not mount the PBX during an electrical storm Avoid discon necting and connecting lines during an electrical storm Hire a qualified electrician to lay the cables within the building including the cable to the door terminal Protect the devices by installing overvoltage protection Caution Unauthorised change...

Page 31: ...rt circuits in other devices in the building services can put the PBX out of operation If you have an uninterruptible power supply you can continue operating the majority of the system during a power failure If possible provide a separate electric circuit for the connection that supplies the PBX Important Take suitable measures for protecting your data and the PBX against misuse Prevent unauthoris...

Page 32: ...n a 19 rack The PBXs are suitable for use in the commercial sector small to midsize companies The COMpact 5000R is suitable for use in structured IT telecommunication networks The PBXs are intended to be operated in closed rooms In addition all of the devices connected to the system must be located in the building Auerswald products are not designed manufactured or intended for use or resale in en...

Page 33: ...and team administration Call transfer Do not disturb Important Many features are not available until they are set up via the PBX configu ration manager In order to use some of the features it is necessary to contact the network provider about activating the feature In order to use some of the functions these have to be released in the Upgrade Center In order to use some of the functions it is nece...

Page 34: ... channel for voice mail functions with one voice mailbox Important Operating the PBX without modules is not possible Operating the PBX without system release is not possible It is not possible to use the voice mail channel without inserted USB memory stick not included in the scope of delivery Using the voice mail channel will result in the loss of one VoIP channel The fax function is not included...

Page 35: ...X to 8 VoIP voice mail and fax channels for IP and Internet telephony SIP compliant in accordance with RFC 3261 support for SIPS SRTP T 38 and VoIP Codecs G 711 µ Law a Law G 723 1 G 726 G 729A E and iLBC as well as voice mail and fax function with 20 voice mailboxes and 20 fax boxes Important Due to technical reasons when inserting the COMpact 4DSP module the 4 VoIP channels and the voice mail ch...

Page 36: ...r the COMpact 4DSP module 20 additional voice mailboxes and 20 additional fax boxes for the COMpact 4DSP module SIP convenience package e g BLF MWI for VoIP end devices Support PBX Call Assist Phonebook Gigaset Important The system activation is mandatory for the operation of the PBX The addition of VoIP channels and voice mail and fax boxes requires a COMpact 4DSP module The Phonebook Gigaset is ...

Page 37: ...t 4FXS module 4 COMpact 2BRI module 5 COMpact 4DSP module 1 Maximum number of separate ports channels External S0 ports 3 Internal S0 ports 10 Internal UP0 ports 10 External analogue ports 6 Internal analogue ports 16 External VoIP channels 14 Internal VoIP channels 16 Voice mail fax channels 8 Note An S0 port corresponds to two ISDN channels Maximum number of additional devices IP switch relays 1...

Page 38: ...DN It supports the following connection types Basis access as a PTMP connection Basis access as a PBX connection Furthermore it is possible to connect to a digital GSM gateway External Analogue Port The external analogue port not a part of the basic assembly is suitable for connecting to public analogue telephone networks across Europe The country in which the PBX is operated over an analogue conn...

Page 39: ... with an extensions block similar to the PBX connection under ISDN based on the SIP DDI feature also known as SIP trunking For internal IP telephony VoIP end devices can be connected to the PBX via a switch router The PBX supports the following end devices system telephones recommended COMfortel 1200 IP standard telephones COMfortel 1400 IP 2600 IP 3600 IP system telephones COMfortel 3200 3500 sys...

Page 40: ...xi from Baudisch TCS FBI 6101 ELCOM LBM 300 For configuration administration the PBX can be connected to a separate PC or to a local network LAN For a CTI solution LAN TAPI the PBX can be connected to a local network CTI server and CTI clients This requires CTI software e g PBX Call Assist Alternatively we recommend the following software manufacturers ESTOS www estos de supports Windows 7 and Win...

Page 41: ...1 ISDN PC controllers in compliance with the Euro ISDN Standard DSS1 Important The power consumption of the end devices on an S0UP0 port may total a maximum of 4 W A maximum of 40 W is available for all the a b S0 und UP0 ports together During a call the COMfortel 1400 and COMfortel 2600 allow you to accept another call and record it simultaneously on the local answering machine When a second call...

Page 42: ...45 sockets by converting 2 wire to 4 wire It is suitable for connecting to the following terminal devices COMfortel DECT 900 Bases for COMfortel DECT 900C 900 ISDN telephones in compliance with the Euro ISDN Standard DSS1 ISDN PC controllers in compliance with the Euro ISDN Standard DSS1 See note in the previous chapter Internal S0 Port Internal Analogue Port An internal analogue port not included...

Page 43: ...ioboxes The PBX supports the following a b door terminals from other manufacturers Series 20 a b from Telecom Behnke Siedle DCA 650 02 Ritto TwinBus TK Adapter a b GIRA DCS TC Gateway ELCOM BTI 200 Important A maximum of 40 W is available for all the a b S0 and UP0 ports together USB Host Port 2 0 The USB host port is suitable for connecting to one of the following devices USB memory stick USB har...

Page 44: ... equipment connection cables up to a maximum of 10 m If no suitable connection sockets are available or are too far away you must lay the installation cable permanently Warning Power surges which can occur during electrical storms can cause life threatening electric shocks Hire a qualified electrician to lay the cables within the building including the cable to the door terminal Do not use the a b...

Page 45: ... the following tasks Configure the PBX Manage the recorded voice and fax messages Manage call data Manage address book entries Manage wake up times Manage call allowance accounts Manage internal hold music announcements Manage data for Least Cost Routing Service and maintenance In order to limit the tasks the operator or user can perform the configuration manager is divided according to three auth...

Page 46: ...tion keys If you are operating such a telephone as an internal subscriber you can also use these comfortable operating modes for some functions of the PBX Please note that the T Net functions of the telephone are limited because the PBX doesn t support some functions If you want to use the T Net functions of your telephone read the manual for the telephone When entering phone numbers take care to ...

Page 47: ...but rather on the phone itself Therefore the instructions for operating these functions may deviate from the descriptions in this guide For more information on this read the manual for the telephone Normally pressing the pound key on a standard VoIP telephone initiates a dialling procedure Since this key is required for numerous functions as well as for all settings programming using the pound key...

Page 48: ...ct 5000 max 0 4 A Protection class I Power consumption COMpact 5000 min 7 W max 70 W COMpact 5000R min 7 W max 70 W depending on the configuration level of the PBX Expansion modules Power supply from the PBX Operation 0 to 40 C Protect unit against direct sunlight Operating the modules Installed in the PBX casing Storage and shipping 20 to 70 C Humidity 10 to 90 non condensing VoIP internal extern...

Page 49: ...nit COMpact 5000 Removable spring clamp connection 4 core optionally RJ 45 socket COMpact 5000R RJ 45 socket Connection type S0 basis access as PTMP connection EURO ISDN DSS1 short passive bus Supply voltage 40 V 5 15 Feeder Max 4 W Range Max 150 m with typical telephone or network cable twisted pair for bus setup European standards ENV41001 DINV41001 and EN28877 apply to IAE termination technolog...

Page 50: ...witchable factory settings on Connection unit COMpact 5000 Removable spring clamp connection 2 core optionally RJ 45 socket COMpact 5000R RJ 45 socket Type of dialling Tone dialling Reception amplification Configurable 12 to 12 dB Transmission amplification Configurable 6 dB to 6 dB Ringer signal frequency Configurable 16 25 50 Hz CLIP detection Configurable V 23 FSK DTMF Call end detection Config...

Page 51: ...BS plastic ABS PC plastic aluminium natural Dimensions W x H x D Basic unit COMpact 5000 334 mm x 331 mm x 94 5 mm Basic unit COMpact 5000R 325 mm x 88 mm x 240 mm COMpact 4DSP module 160 mm x 70 mm x 25 mm COMpact 4FXS module 160 mm x 70 mm x 25 mm COMpact 2BRI module 160 mm x 70 mm x 25 mm COMpact 2FXO module 160 mm x 70 mm x 25 mm Weight Basic unit COMpact 5000 approx 1 8 kg Basic unit COMpact ...

Page 52: ...ended Windows 7 32 64 Bit Windows 8 8 1 32 64 Bit Windows 10 32 64 Bit Mac OS X Yosemite or later Linux Kernel 2 6 or later Hardware CPU 1 GHz or more 512 MB RAM for Windows 7 Windows 8 8 1 Windows 10 1 GB for 64 bit 2 GB or more Network card the PC must be equipped with a network card and the required driver must be installed SVGA graphics card with a resolution of 1024 x 768 recom mended 1280 x ...

Page 53: ...tion as well as the further processing and spread of the content even in parts is only permitted with our explicit permission Infringements will lead to claims for damages All rights reserved Auerswald GmbH Co KG 38162 Cremlingen 2016 Microsoft Windows and Windows Server are trademarks of Microsoft Corporation registered in the USA and or other countries All other trademarks mentioned are the prop...

Page 54: ... the basic award criteria as described in RAL UZ 150 and standard analogue telephones Remove any storage media used only for data backup from the PBX when they are not in use Repair Auerswald PBXs have been designed for a long service life If a part still fails defective modules e g printed circuit boards can be repaired The availability of spare parts for this PBX will be ensured for at least fiv...

Page 55: ...n the PBX This includes the wall or rack mounting the connection to the network provider and the connection of the end devices Topics Preparation Modules page 56 Preparation COMpact 5000 page 62 Preparation COMpact 5000R page 70 Network Provider page 77 Analogue End Devices page 85 ISDN End Devices page 89 VoIP End Devices page 101 Printers and Data Storage Devices page 103 Commissioning page 105 ...

Page 56: ...ing the various connection options Planning the System Configuration 1 Put some thought into what end devices types and how many of them you want to connect to the system Do the devices correspond to the proper use of the PBX 2 Think about how many external call channels you need for smooth telephone operation 3 Determine the number of internal and external ports you need Which models are required...

Page 57: ...o restart the PBX G Software altern button to restore the firmware installed before a firmware update H Software default button to restore the factory settings I RJ 45 socket Ethernet port for connection to a PC or a network J USB socket for connection of storage media or a single external printer K Connector for attachment to the base circuit board Basic Slots exclusively reserved for the CPU mod...

Page 58: ...d Maintenance Status Displays Status Display on the LEDs COMpact 2FXO Module Overview A Two times two terminal clamps for the connection of analogue exchange lines to the two external analogue ports B Two RJ 45 sockets for the direct connection of analogue exchange lines to the two external analogue ports C Connector for attachment to the base circuit board The pin assignment of the RJ 45 sockets ...

Page 59: ... COMpact 4FXS Module Overview A Four times two terminal clamps for the connection of analogue end devices to the four internal analogue ports B Four RJ 45 sockets for the direct connection of analogue end devices to the four internal analogue ports C Connector for attachment to the base circuit board The pin assignment of the RJ 45 sockets is shown in the following ...

Page 60: ...the connection of NTBAs to the two external S0 ports only the two inner terminal clamps are used at the UP0 port C Two times two RJ 45 sockets for the direct connection of ISDN end devices to the two internal S0 UP0 ports or for the connection of NTBAs to the two external S0 ports only one of the two RJ 45 sockets may be used at the UP0 port D DIP switches to switch the terminators on and off sepa...

Page 61: ...ules COMpact 4DSP Module Overview COMpact 4DSP Module Overview A Connector for attachment to the base circuit board The COMpact 4DSP module does not have any interfaces to the outside and is connected to the CPU by attaching it onto the base circuit board The COMpact 4DSP module must always be inserted in the slot on the far right 4 ...

Page 62: ... or destroy the PBX Only a qualified electrician may open the casing and perform installation work within an open casing Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks The PBX contains hazardous voltages even outside the power supply unit for instance ringer voltages Work on active contact hazardous parts is only permitted after cre...

Page 63: ... sure that any repairs requiring the casing cover to be removed are carried out by the manufacturer A Locks Wall Mounting the PBX Requirements Tools and material Drill and screw driver The drilling template see www auerswald de service The screws and dowels included in the scope of delivery Connections in the immediate vicinity of the installation site Freely accessible Schuko socket Wall socket o...

Page 64: ...by tightening the third screw Connecting the Earthing Requirements Tools and material Warning Liquid entering the casing can cause life threatening electric shocks or damage or destroy the PBX Only operate the device in closed dry rooms Caution Overheating can damage or destroy the system Note the ambient temperature values indicated in the technical data Make sure that heat produced by the device...

Page 65: ...ions can cause life threatening electric shocks Mount the PBX close of an earth wire potential compensation bar of the house installation or protective earth conductor Connect the PBX s earth connection to the earth wire with a connecting line whose conductor diameter is at least 2 5 mm Only a fixed installation is allowed for the connection of the earthing terminal of the PBX to the potential com...

Page 66: ...dous voltages even outside the power supply unit for instance ringer voltages Work on active contact hazardous parts is only permitted after creating a voltage free state Working close to active parts is only permitted if these parts are voltage free or are protected against direct contact Pull out the PBX s power plug before instructing a qualified electrician to open the casing to install extens...

Page 67: ...r 2 Press the module upward until the board lock clicks into place Removing a Module 1 Unlatch the board lock for example with your right thumb 2 Remove the module by pulling it downward with your other hand Important Before you insert a COMpact 2BRI module first make the necessary settings on the module operating modes and terminators The slot on the far left A is exclusively reserved for the COM...

Page 68: ...inserted into the cable space Note The connections for the first commissioning connection to a PC network and if necessary connection of a few end devices must be made before the casing is closed Alternatively you can prepare them by laying a connecting cable that leads out of the casing 1 Place the upper edge of the cover onto the top of the casing 2 Press the lower edge of the cover against the ...

Page 69: ...COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 69 Installation and Commissioning Preparation COMpact 5000 Closing the Casing ...

Page 70: ...rew driver Screws Connections in the immediate vicinity of the installation site Freely accessible Schuko socket Wall socket or NT provided by the network provider if the wall socket NT is relatively far away from the PBX permanent cabling must first be laid between the devices Grounding conductor potential compensation bar of the house installation or protective earth conductor Warning Liquid ent...

Page 71: ...elds can impair PBX operation Avoid mechanical loads e g vibrations Avoid proximity to devices that generate electro magnetic fields or react sensitively to them e g radio receivers private mobile radio systems amateur radio sets mobile phones DECT systems etc Protect the PBX from dirt excessive dust condensation caustic liquids and steam Warning Touching voltage carrying conductors or telephone c...

Page 72: ...COMpact 5000R Connecting the Earthing 1 Connect the connecting cable to the potential compensation bar of the house instal lation or the protective earth conductor 2 Guide the connecting cable to the rear side of the casing 3 Join the grommet to the connecting cable and attach it to the earthing terminal A Earth wire with grommet ...

Page 73: ... threatening electric shocks The PBX contains hazardous voltages even outside the power supply unit for instance ringer voltages Work on active contact hazardous parts is only permitted after creating a voltage free state Work on active contact hazardous parts is only permitted if these parts are voltage free or are protected against direct contact Pull out the PBX s power plug before instructing ...

Page 74: ...ges Work on active contact hazardous parts is only permitted after creating a voltage free state Working close to active parts is only permitted if these parts are voltage free or are protected against direct contact Pull out the PBX s power plug before instructing a qualified electrician to open the casing to install extension modules Also disconnect the devices from additional power sources e g ...

Page 75: ...onfiguration V05 03 2016 75 Installation and Commissioning Preparation COMpact 5000R Updating or Upgrading the PBX A Board guides B Board lock Removing a Module 1 Unlatch the board lock for example with your right thumb 2 Remove the module with your other hand ...

Page 76: ...e dummy panels at those points where modules have been inserted by pressing them outward from the inside for example with your thumb Note Dummy panels that have been removed can be reinserted any time For a COMpact 2FXO module with only two RJ 45 sockets you can break a dummy panel into halves at intended breakpoint at the centre and reinsert one of the halves 2 Place the front panel onto the casi...

Page 77: ...and therefore suitable for connecting to public analogue telephone networks across Europe The country in which the PBX is operated over an analogue connection must be configured after the device has been put into operation Furthermore it is possible to connect to an analogue GSM gateway Ethernet Port External VoIP Channel Upgradeable See Chapter Important Information Product Details Basic Assembly...

Page 78: ...2016 Installation and Commissioning Network Provider Connecting the Analogue Connection Directly to the External Analogue Port Connecting the Analogue Connection Directly to the External Analogue Port Requirements Inserted COMpact 2FXO module Minimal distance between socket and PBX ...

Page 79: ... end of the connection cable into the RJ 11 socket of the adapter Outside Germany Insert the other end of the connection cable into the RJ 11 wall socket of the network provider 3 Only in Germany Insert the TAE F plug of the adapter into the TAE F wall socket of the network provider Installing Cable between External Analogue Port and Analogue Connection Requirements Inserted COMpact 2FXO module Ma...

Page 80: ... to the External S0 Port Requirements Inserted COMpact 2BRI module The connection cable included in the scope of delivery of the COMpact 2BRI module Enabled operating mode S0 external on the S0 port in question Note The default setting is S0 external for port 1 and S0 internal for port 2 Terminators at both ends of the connection in the NTBA and in the PBX on the external S0 port in question set t...

Page 81: ...etting is S0 external for port 1 and S0 internal for port 2 Terminators enabled at both ends of the connection in the NTBA and in the PBX on the external S0 port in question Maximum distance line length between the devices depending on the connection type Up to 150 m for a PTMP connection Up to 1000 m for a PTP connection Installation cable for example J Y St Y 2 x 2 x 0 6 with the following chara...

Page 82: ...ices For Internet access Broadband Internet connection e g DSL router TV cable router For LAN access Existing network LAN with the following characteristics Data transmission rate 100 Mbit s Note For VoIP data communication in combination with the transmission of limited amounts of data a data transmission rate in the LAN of 10 Mbps is sufficient under certain circumstances For VoIP data communica...

Page 83: ...rwarding A list of the ports used in the PBX can be found in the configuration manager of the PBX under Overviews Ports Patch cable Important If you want to integrate the PBX into an existing network contact the responsible system administrator Making changes to an existing network can cause considerable malfunctions In addition note the PBX factory settings for the Ethernet configuration see chap...

Page 84: ...ration and Configuration V05 03 2016 Installation and Commissioning Network Provider Connecting the Ethernet Port with the Internet LAN Further steps Configure the necessary network settings on the router and or on the PBX at the end of commissioning ...

Page 85: ...t the end device to the telephone socket of the adapter if necessary 2 Connect the adapter to the RJ 45 socket that belongs to the internal a b port Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks The PBX contains hazardous voltages even outside the power supply unit for instance ringer voltages Work on active contact hazardous parts...

Page 86: ...ctrical power line screened cable For telephones or combination fax answering machines a TAE wall socket with F coding a single socket labelled with an F For fax machines modems and call answering machines a TAE wall socket with an additional socket with N coding 1 Lay the line Warning Power surges which can occur during electrical storms can cause life threatening electric shocks or damage or des...

Page 87: ...rallel lines especially next to mains Twist the pairs 2 Attach the wires to two terminal clamps at the internal a b port 3 Connect the wall sockets to the terminal clamps at the internal a b port The figure in the following shows the connection set up to a TAE wall socket with F coding Internal wiring of different TAE wall sockets 1 Simple TAE wall socket with coding F 2 Triple TAE wall socket wit...

Page 88: ... Port Further steps Connect the end devices to the wall sockets Note For TAE wall sockets insert the connectors for the telephones or combination fax answering machines into the socket labelled with F and insert the connectors of the remaining devices into the socket labelled with N To finish commissioning you need to set up an internal number for the end device in the configuration manager ...

Page 89: ...f the PBX Short distances between the devices maximum length of the connection cable used 10 m Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks The PBX contains hazardous voltages even outside the power supply unit for instance ringer voltages Work on active contact hazardous parts is only permitted after creating a voltage free state...

Page 90: ...evice Connect the end device to the RJ 45 socket on the S0 port Multiple end devices Connect the ISDN Multiplug to the RJ 45 socket that belongs to the internal S0 port and connect the end devices to the ISDN Multiplug Further steps To finish commissioning you need to set up an internal number for the end device in the configuration manager Available Bus Variants for the Installation of an Interna...

Page 91: ... PBX is located in the centre of the cables to be installed The terminators at the internal S0 port have to be switched off See the following figure Extended Passive Bus The extended passive bus with up to 4 wall sockets at the end is suited for the connection of several end devices at large distances Cable lengths of up to 500 m are supported For this bus variant the wall sockets are connected on...

Page 92: ...with a single wall socket at the end is suited for the connection of a single end device at a very large distance It supports cable lengths of up to 1000 m The termi nators have to be switched on at the internal S0 port See the following figure Connecting the Cable and the Wall Sockets to the Internal S0 Port Internal S0 Bus Requirements Cover panel is removed Inserted COMpact 2BRI module Enabled ...

Page 93: ... for example near a strong transmitter or an electrical power line Preferably star quad stranding ISDN wall sockets e g IAE or UAE8 Note If possible only use wall sockets of one type Two terminators 100 ohm load capacity 0 25 W for any wall socket at the end position Maximum distance line length and number of wall sockets between the devices depending on the bus variant Maximum of 150 m and twelve...

Page 94: ...well as the position of the terminators in the last wall socket Warning Power surges which can occur during electrical storms can cause life threatening electric shocks or damage or destroy the PBX Hire a qualified electrician to lay the cables within the building Note For a structured cable installation configured on the COMpact 5000R CAT 5 cables and CAT 5 wall sockets are used instead of the ca...

Page 95: ...rnal S0 Port Internal S0 Bus 4 Equip the last wall socket with two terminators Note For a short passive bus in two directions or a short passive bus with star topology equip the wall sockets on both ends with terminators Further steps Connect the end devices to the wall sockets To finish commissioning you need to set up an internal number for the end device in the configuration manager ...

Page 96: ...vice is placed a larger distance away from the PBX the cable and the wall sockets must be permanently installed UP0 S0 adapter Note For connecting one single COMfortel 1100 1200 1400 1500 1600 2500 2500 AB 2600 system telephone a UP0 S0 adapter is not necessary Depending on the type and number of end devices proceed as follows Single COMfortel 1100 1200 1400 1500 1600 2500 2500 AB 2600 a Connect t...

Page 97: ... adapter Note For connecting one single COMfortel 1100 1200 1400 1500 1600 2500 2500 AB 2600 system telephone a UP0 S0 adapter is not necessary ISDN wall sockets e g IAE or UAE8 Distance line length between the devices depending on the cable used Maximum 600 m for a screened cable with a pair diameter of 0 6 mm Maximum 1000 m for an unscreened cable with a pair diameter of 0 6 mm Caution Terminals...

Page 98: ...0 adapter if necessary UP0 S0 adapter Connect the two screw terminals on the back of the UP0 S0 adapter to the terminal clamps of the internal UP0 port Warning Power surges which can occur during electrical storms can cause life threatening electric shocks or damage or destroy the PBX Hire a qualified electrician to lay the cables within the building Note For a structured cable installation config...

Page 99: ...COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 99 Installation and Commissioning ISDN End Devices Connecting the Cable and the Wall Sockets to the Internal UP0 Port ...

Page 100: ...Commissioning ISDN End Devices Connecting the Cable and the Wall Sockets to the Internal UP0 Port Further steps Connect the end devices to the wall sockets or to the sockets of the UP0 S0 adapter To finish commissioning you need to set up an internal number for the end device in the configuration manager ...

Page 101: ...rate of 100 Mbps Note For VoIP data communication in combination with the transmission of limited amounts of data a data transmission rate in the LAN of 10 Mbps is sufficient under certain circumstances For VoIP data communication in combination Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks The PBX contains hazardous voltages even ...

Page 102: ...nt If you want to integrate the PBX into an existing network contact the system administrator responsible for this Making changes to an existing network may cause considerable malfunctions In addition please note the PBX factory settings for the Ethernet configuration described in the chapter Commissioning Opening the Configuration Manager of the PBX via PC in the Same Network 1 Insert one end of ...

Page 103: ...a USB hub is not supported Connecting a USB Printer to the USB Host Requirements Minimal distance between the devices up to 5 m Printer compatible with PCL4 printer language HP Laserjet Note You can use any printer with at least PCL4 emulation and USB port PCL6 or PCL5c emulation is downward compatible and includes PCL4 USB cable Note The length of the USB cable used may be a maximum of 5 m in tot...

Page 104: ...tion V05 03 2016 Installation and Commissioning Printers and Data Storage Devices Connecting a USB Printer to the USB Host Further steps Hotel printing function At the end of commissioning you need to activate the hotel function and set it up in the configuration manager ...

Page 105: ...uko socket The Power and Status LEDs light up several seconds minutes in red and orange When the LEDs light up in green the PBX is ready for operation Note If the Power LED remains continuously lit in red an error has occurred Please contact your dealer or the manufacturer directly Switching off and powering down the PBX is described in detail in the chapter Service and Maintenance Powering Down a...

Page 106: ...f the Ethernet port on the PBX is already connected to the internal network LAN you also need to connect the PC to the internal network For more information contact your system administrator To configure the PBX via the Ethernet port the PC and the PBX have to be connected to the same network Further steps Connect end devices with a separate power supply to the mains Open the configuration manager...

Page 107: ...ave to learn the IP address allocated by the DHCP server If the UPnP service is installed and enabled on the PC e g on Windows 8 8 1 the PBX can be found and selected in the network environment as Auerswald PBX device Alternatively you can use the programm PBX Find from Auerswald You can download PBX Find from the Internet see www auerswald de service Alternatively you can connect a CLIP capable a...

Page 108: ...r configured on the a b port in question see chapter Settings Internal Telephone Numbers Creating Analogue Subscribers PBX connected to earthing see chapter Installation and Commissioning Preparation COMpact 5000 R Connecting to Earthing 1 Connect end devices with a separate power supply to the mains The end device is ready for operation Commissioning Standard ISDN End Devices Requirements Interna...

Page 109: ...rnal number as an MSN for the end device The end device is ready for operation Commissioning Standard VoIP End Devices Requirements Internal number configured for VoIP see chapter Settings Internal Telephone Numbers Creating VoIP or IP DECT Subscribers User password configured for the internal number PBX connected to earthing see chapter Installation and Commissioning Preparation COMpact 5000 R Co...

Page 110: ...IP DECT Subscribers User password configured for the internal number PBX connected to earthing see chapter Installation and Commissioning Preparation COMpact 4000 Connecting to Earthing 1 Establish a connection between the telephone and the power supply see Setup Guide of the corresponding telephone 2 Select the language 3 When configuring the end device create a provider named PBX and then enter ...

Page 111: ...red trusted root certificate to every VoIP system telephone In response the system telephones expect a fingerprint consisting of a series of numbers which is used to verify and confirm the trusted root certificate Note the fingerprint in the configuration manager after setup and enter this in the menu of the system telephone If the telephone was not in operation at the time the certificate was tra...

Page 112: ...ion Manager Introduction to the Configuration Manager This section provides a general overview of the integrated configuration manager It describes how to open and generally operate the configuration manager Moreover you can find tips on how to use the Help function Topics Configuration Manager page 113 Help page 132 ...

Page 113: ...tionally this information can be sent as a system e mail see Administration System messages After the third failed login attempt for a minute it is not possible to log in This blocking period will be increased after another three failed login attempts Since the administrator may block parts of the PBX you may not be able to configure all of the settings in the configuration manager if you are logg...

Page 114: ...r used Opening the Configuration Manager as Sub Administrator Requirements An existing Ethernet connection between the PC and the PBX or both the PC and the PBX on the same network Knowledge of the IP address on the PBX Configured sub admin password 1 Start a browser for example Mozilla Firefox 2 Enter the IP address of the PBX in the address field of the browser for example https 192 168 0 240 3 ...

Page 115: ...he IP address on the PBX Configured user password 1 Start a browser for example Mozilla Firefox or Google Chrome 2 Enter the IP address of the PBX in the address field of the browser for example https 192 168 0 240 3 Enter the internal number of the user and the associated user password 4 Click OK this text depends on the browser Operating Instructions for the Configuration Manager The operating i...

Page 116: ...hat the next page is not available e g because no subscribers with internal numbers have been configured The right pane displays the page of the selected theme The area Navigation with the selection tree and the selected page are separated by a vertical line To broaden a view the other one will be reduced this way automatically press and hold the cursor over the separation line and drag the line t...

Page 117: ...er be overwritten directly or the existing text can be deleted using the delete backspace key For functions that can be more than just switched on and off but only have a few options to choose from the field already contains a default setting To change this click the opened list field to make a selection Left click the field to open the list field For some functions a small circular button option ...

Page 118: ...functions identified by the icon In this case the second number is the active number and the third in the example 112 is the maximum number that can be enabled via the dongle Deleting entries 1 Click in the line of the entry that you want to delete The entry will be highlighted Note To select a number of consecutive entries hold down the Shift key when you click them To select several non consecut...

Page 119: ...the selected table row s Imports a vCard Imports data Exports data Opens a window for copying settings Updates the data of the displayed page Carries out the desired action e g Set credit Standard for restoring the default settings Prints a table e g Call data list or test page e g hotel function print form Some functions or resources will need to be released or extended via PBX dongle see page Ad...

Page 120: ... window to edit the corresponding line Shows that a sent fax was transmitted successfully Shows that a sent fax was not transmitted successfully Shows that a received fax was transmitted successfully Shows that a received fax was not transmitted successfully Shows that a fax could not be sent Opens a window to open or save the corresponding fax Opens a window to configure a holiday Moves the corre...

Page 121: ...different behaviour are listed below Opening the Configuration Wizard You can open the configuration wizard as follows PBX still set to factory settings Using a selection dialogue which appears when the configuration manager is being opened PBX not set to factory settings Using the symbol appears in the navigation bar of the configuration manager if you are logged in as administrator Opens a windo...

Page 122: ...ontinue are only available if you have entered an admin user password an admin PIN and an admin password in step 2 Dealer operator data Saving Settings In principle all data entered is saved immediately as soon as you click the next step Note Modifications of the network configuration IP address static or via DHCP client are only stored at first but not enabled They will only be enabled when you l...

Page 123: ...urther settings under Administration Dealer operator data PBX DATA Here you can enter a name and a description to identify the PBX These entries are optional In addition you can enter the country where the PBX is located By this entry the public emergency numbers of the selected country are automatically entered under Public switched tel networks Emergency calls You can make further settings under...

Page 124: ...ia DHCP are only saved at first but not enabled They will only be enabled when you leave the configuration wizard using step 11 End or the symbol A dialogue appears which allows you to decide whether the changes are to be enabled immediately or after a restart of the PBX If you have saved your changes by clicking Save or Save and continue when leaving the page you must first restart the PBX before...

Page 125: ...ection with up to ten multiple subscriber numbers MSNs PTP connection ISDN PTP connection with PBX base number and Direct Dial In numbers DDI numbers You can make further settings under Hardware Port configuration For more information click one of the help topics Basic Settings For some of its functions e g Call Through call restrictors call deblockers the PBX needs the prefixes of its location Th...

Page 126: ...ettings under Public switched tel networks ISDN connections Extension numbers PTP connection and Public switched tel networks ISDN connec tions Additional PBX base numbers Analogue This connection type will only be offered if a COMpact 2FXO and or a COMpact 4FXS module is plugged in You can make further settings under Public switched tel networks Analogue connec tions VoIP This connection type wil...

Page 127: ...onfiguration wizard does not offer the following device types for configuration They must be configured under Devices Voice mail fax boxes Door terminals Announcement outputs Alarms Switch inputs Relays You can make further settings under Subscriber scr Phone numbers For further information click one of the help topics Call Distribution In call distribution you specify which internal subscribers s...

Page 128: ... call Subscriber scr Properties Exchange line settings You can make further settings under Public switched tel networks Call distribution Data Backup The current configuration data on the PBX can be backed up in a configuration file on the PC or on a data storage device If necessary this configuration file can be saved in the PBX again in order to restore the old configuration data You can skip th...

Page 129: ...on wizard open the configuration wizard again or go to the page referenced in each individual step Selecting the Language You can select the language for the configuration manager Proceed as follows Using the configuration manager 1 Open the page Administration IP configuration 2 Select the desired language in the Language list field under Server configuration Configuring the Port on the Web Serve...

Page 130: ...atically logged out of the configuration manager if no action has been taken in the configuration manager within a configured time period If an action happens after the automatic logout the user will see the page for a new login Proceed as follows Using the configuration manager 1 Open the page Administration IP configuration 2 Enter a value in the Forced logout if no action happens after entry fi...

Page 131: ...ng the configuration manager 1 Open the page Subscriber scr Phone numbers 2 In the list field at the top select the subscriber in question by his name or number 3 Click the Basic settings tab If the user sub administrator is logged in you see buttons for logging out in the Logged in column Note When you open the page it first shows the status which is automati cally updated every 30 seconds 4 Clic...

Page 132: ...help topic Click the requested help link in the Help topics area or click next to the corre sponding setting point The corresponding help page opens Navigating in the Help Window There are several ways to navigate through the help Navigating via the Table of Contents Click the Table of Contents tab this text is dependent on the operating system used to go to the table of contents the tab is highli...

Page 133: ...xpanding text is indicated by a blue font and is underlined In addition the icon is shown behind the expanding text You can expand the text by clicking the icon or the line You can close the text again by clicking the icon or the line Navigating via the Index Click the Index tab this text is dependent on the operating system used to go to the index the tab is highlighted in yellow The index will b...

Page 134: ...rmation A link is indicated by a blue font and is underlined By clicking a link you can go to the belonging help page Navigating via Breadcrumbs The path you took to get to the currently open page is displayed above the help text The path consists of the titles of the topics superordinate to the current topic The superordinate topics are shown in a blue font and the current topic is shown in a gre...

Page 135: ...arch term found The higher the value displayed under in the more important the help text is to the search 4 Click the desired Title in the list The corresponding help page will be opened on the right hand side of the help window Note Some browsers also highlight the identified search terms within the help text The search area and the selected page are separated by a vertical line or a scroll bar T...

Page 136: ...ndow Takes you back to the previously opened help page Takes you to the next page of the instruction Takes you back to the previous page of the instruction Displays the opened help page in the table of contents Display The expanding text is currently closed You can open the text by clicking the icon or the line Display The expanding text is currently shown You can hide the text by clicking the ico...

Page 137: ...oning Telephoning This section describes the various types of telephoning which are supported by your PBX Topics Incoming Calls page 138 Call Waiting Calls page 139 Outgoing Calls page 142 Unsuccessful Outgoing Calls page 146 Query Calls page 153 Transferring page 159 Conference Calls page 164 ...

Page 138: ...owing types of calls apply to incoming calls External calls Internal calls Group calls External callback calls Internal callback calls Call deblocker calls calls enabled despite do not disturb Wake up calls Door calls Alarm calls Other calls Accepting Incoming Calls When you receive a call proceed as follows Pick up the receiver You are connected with the caller ...

Page 139: ... in as far as no other telephones are called Accepting the Call Waiting Call If you receive another call while you are already making a call and you want to speak to the second caller or you want to end the current call you can accept the call waiting call After accepting you are connected with the other caller Your previous communication partner hears the hold music Disconnecting the Current Call...

Page 140: ...ry key 2 Dial 2 You are connected with the caller Your previous communication partner hears the hold music Note You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone On ISDN and system phones this function is performed via an existing function key or via the menu optional see manual for the telephone If...

Page 141: ...urrent Call and Accepting the Call Waiting Call Note You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone On ISDN and system phones this function is performed via an existing function key or via the menu optional see manual for the telephone ...

Page 142: ...r an external number no prefix is required However the user has to dial an internal number with preceding Automatic exchange line request factory setting Neither for the internal nor for the external number a prefix is required The PBX automatically distinguishes between internal and external numbers with the adjustment of the dialled phone number and the internal numbering plan If the phone numbe...

Page 143: ...rts dialling Initiating an Internal Call Internal calls are free of charge 1 Pick up the receiver 2 Enter an internal number Possible entries Once you have finished dialling the phone number the subscriber will be called Note If the internally called subscriber is busy you can knock on his phone after a short waiting if call waiting is allowed on his phone Initiating an External Call 1 Pick up the...

Page 144: ...ion has been enabled for this call Note You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone On some ISDN telephones and system telephones this function can also be called via an existing function key or via the menu optional see manual for the telephone If an emergency number is called while calling l...

Page 145: ...ng Outgoing Calls Initiating an External Call with Calling Line Identity Restriction Connection Configuring Control Commands If you want to use the feature directly on the exchange line instead the subscriber needs the authorisation for configuring features to be configured by the network provider ...

Page 146: ...lling the phone number all exchange lines first and second B channel of the available external S0 ports are currently busy You can initiate the reservation of an exchange line if you want your PBX to call you back as soon as a free line is available Initiating Callback on No Response If the subscriber being called does not pick up the receiver you can configure callback on no response in order to ...

Page 147: ...telephone Note You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone 1 Press the Flash key or the Query key 2 Dial 37 You will hear the confirmation tone 3 Hang up the receiver As soon as the connection is no longer busy you are called by the central office for a period of 20 seconds 4 Pick up the recei...

Page 148: ...phone Note You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone Instead of the announcement by the central office you will hear the confirmation tone 1 Press the Flash key or the Query key 2 Dial 37 You will hear the confirmation tone Note If you do not hear a confirmation tone the callback request has...

Page 149: ...ur network provider for the required control command keypad and change the setting see chapter Settings Analogue Connection Configuring Control Commands If you want to use the feature directly on the exchange line instead the subscriber needs the authorisation for configuring features to be configured by the network provider Deleting Callback on Busy If you want to delete the callback on busy init...

Page 150: ...p again immediately You can now dial as usual Initiating Internal Callback on No Response If no one answers on the connection you are calling proceed as follows Important On the system telephones this function is called via the menu phone app optional see manual for the telephone To use this function at ISDN telephones or to delete it again this function must be supported via a function key or via...

Page 151: ...l see chapter Important Information Product Details Basic Assembly and Extensions If no one answers on the connection you are calling proceed as follows Important On system telephones this function is called via the menu phone app optional see manual for the telephone To use this function at ISDN telephones or to delete it again this function must be supported via a function key or via the menu by...

Page 152: ...p to 45 minutes If the called subscriber has not used the connection until then the callback will automatically be deleted 4 Pick up the receiver to the make the callback Note If you do not pick up the receiver within the 20 seconds during which the central office calls you the callback request will be deleted If you pick up the receiver the subscriber will be called Initiating Priority Call for D...

Page 153: ...or the Query key 2 Enter a phone number Possible entries The subscriber is called Note After pressing the Flash key or the Query key you can also initiate other call types e g private calls an InterCom announcement or a pick up Exception During a door call only the dialling of one phone number is possible Internal number of the individual telephone for exchange line request type Direct exchange li...

Page 154: ...re now reconnected with the person waiting on the other line The subscriber called for the query call is busy Wait You will automatically be reconnected with the communication partner waiting on the other line Note On ISDN and system telephones this function is performed via a function key or via the menu optional see manual for the telephone Options during a Query Call The following actions are p...

Page 155: ...he Flash key or the Query key 2 Dial 2 You continue to conduct a query call The other communication partner is now active Note You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone On ISDN and system phones this function is performed via an existing function key or via the menu optional see manual for t...

Page 156: ...nu optional see manual for the telephone On ISDN and system phones this function is performed via an existing function key or via the menu optional see manual for the telephone Connecting Both Communication Partners Requirements To connect two external communication partners the following is required Authorisation Transfer of external calls to external assigned to the subscriber During a query cal...

Page 157: ...ation partner who had previ ously been on hold The call with the third communication partner is disconnected To disconnect the previous calls and make an one on one call with the third communication partner press the Flash key or the Query key and dial 0 You are making an one on one call with the third communication partner The previous calls have been disconnected To connect the third communicati...

Page 158: ...Installation Operation and Configuration V05 03 2016 Telephoning Query Calls Initiating Query Call to Third Subscriber the Flash key or the Query key and dial 1 Also use this function to terminate the call to this communication partner ...

Page 159: ...ry call accepts the call you can hang up the receiver while this call is being made The internal subscriber will continue to be called Placing External Communication Partner in Waiting Loop If the internal subscriber to which you want to transfer an external communication partner is busy you can place the external communication partner in the waiting loop of this subscriber Calling a Third Subscri...

Page 160: ...ot been done do this subsequently If you want to initiate a new call immediately after the transfer proceed during the query call as follows a Press the Flash key or the Query key b Dial 4 Both communication partners are connected with each other You will hear the internal dial tone c Initiate a new call Important A call transferred between two external communication partners is limited to a defin...

Page 161: ...red back to your telephone 60 seconds later your telephone rings If you do not accept the call within 60 seconds the call will be disconnected If your own telephone has become busy in the meantime the procedure will already be cancelled after the first 60 seconds and the external call will be disconnected Placing External Communication Partner in Waiting Loop Requirements Internal transfer destina...

Page 162: ...er or one subscriber logged in to the group becomes available this external communication partner is called Once he accepts the call he is connected with the subscriber in the waiting loop Note If the internal subscriber does not answer the call within 60 seconds or the line remains busy during the three minute waiting time the call will be transferred back to you If you pick up the receiver you w...

Page 163: ...with your first communication partner To connect the second and third communication partner and to terminate the call with the first communication partner hang up the receiver The second and the third communication partner are now connected with each other The first call will be signaled by the PBX if it was an external call The internal call is disconnected Note If the third communication partner...

Page 164: ...rnal subscribers echo or singing effects may occur You can also use this function on analogue telephones where it can be performed via the T Net function key menu optional see manual for the telephone On ISDN and system phones this function is performed via an existing function key or via the menu optional see manual for the telephone A conference is not possible with a door terminal Options durin...

Page 165: ...roceed as follows Press the Flash key when using a telephone with DTMF dialling or the Query key when using an ISDN telephone and dial 2 You then make an individual call with the communication partner who had previously been active The other subscriber of the conference hears the hold music Press the Flash key or the Query key and dial 1 You then make a call with the communication partner who had ...

Page 166: ...d to the subscriber During a conference call proceed as follows 1 Press the Flash key or the Query key 2 Dial 4 3 Hang up the receiver Both conference call partners are connected with each other Important To use this function at ISDN telephones and system telephones the function must be supported via a function key or via the menu by the respective telephone optional see manual for the telephone E...

Page 167: ...d Configuration V05 03 2016 167 Address Books and Lists Address Books and Lists This section describes the electronic address books the settings for the LDAP server and the call data list Topics Address Books page 168 LDAP Server page 201 Call Data page 206 ...

Page 168: ... a Contact A contact must at least consist of a phone number and a corresponding entry in the entry fields Surname and Company Additionally you can add further phone numbers up to 4 names e mail and Internet addresses postal addresses and a contact image Furthermore a contact is assigned to one or more contact group s For the displaying in the call data list and for various connected telephones th...

Page 169: ...00 AB VoIP 2500 AB und DECT 900 In the contact list of the telephone only the first 16 characters of the display name will be displayed Additionally to the display name only one phone number per contact will be displayed Therefore for these telephones a contact for each phone number must be created in the contact group Telephone book version 1 Searching and Displaying a Contact Proceed as follows ...

Page 170: ...tion manager Requirements Configuration manager opened with the authorisation of a user or sub admin Contact group authorisation for at least one contact group assigned to the subscriber The contact s phone number must have been entered as the first phone number in the basic data 1 Open the page Contacts assignment All contacts view appears 2 Limit your search By contact group click a contact grou...

Page 171: ...sing the configuration manager Requirements For users write access to at least one contact group For users assigned to at least one standard contact group Note As an Administrator you can create contacts without contact groups as long as no standard contact group is assigned A user will be unable to see these contacts until you assign them to a contact group for which this user has at least read r...

Page 172: ...required you can enter additional information such as Title First name Department Position or Birthday 7 Click Save The new contact now appears in All contacts view and if required is included in the specified standard contact group s Note You can assign the contact to one or more other contact group s at a later date 8 Repeat steps 2 to 7 to create additional contacts Importing an Image for a Con...

Page 173: ...digit in the Filter line in one or more of the entry fields Using the tabs click All Contacts without contact groups or an initial letter 3 In the line that contains the required contact click 4 Click Edit image 5 Click Import 6 Click Browse This text varies according to which browser you are using 7 Select the required image file bmp gif jpg or png and click Open This text varies according to whi...

Page 174: ...All contacts view appears 2 Limit your search By contact group click a contact group Using the filter enter at least one character or one digit in the Filter line in one or more of the entry fields Using the tabs click All Contacts without contact groups or an initial letter 3 In the line that contains the required contact click 4 Click Delete image The image is deleted from the image window Howev...

Page 175: ...click a contact group Using the filter enter at least one character or one digit in the Filter line in one or more of the entry fields Using the tabs click All Contacts without contact groups or an initial letter 3 In the line that contains the required contact click 4 Make your changes Reading the QR Code The QR code enables you to view or export the address data using a reader device e g a smart...

Page 176: ...tter 3 In the line that contains the required contact click The QR code for the contact appears 4 Use the reader device to read the QR code 5 Click Close Exporting a Contact Data Record vCard Contact data records can be exported as vCards electronic visiting cards so they can be transferred to the contact lists of other vCard compatible programs Proceed as follows Using the configuration manager R...

Page 177: ...edium PC Note The contact data record is saved in vCard v2 1 format Importing a Contact Data Record vCard You can import vCard 2 1 format contact data records from vCard compatible programs into the address books Proceed as follows Using the configuration manager Requirements For users write access to at least one contact group A contact data record vcf in vCard 2 1 format stored on a data medium ...

Page 178: ...ck Continue to return to the contact list without importing a new contact If the contact is already present but with different contact data a new contact is created The contact is automatically assigned to the specified standard contact groups Adopting a Contact from the Call Data List The External Partner and External name contact data displayed in the call data list can be used as the basis for ...

Page 179: ...aving to tap in frequently dialled numbers every time on telephones that do not support the use of a telephone book you can save these numbers as a two to four digit short code number When you input a short code number the PBX automatically dials its exchange line access number and the external number saved under that short code number i e the first phone number entered under the contact s basic d...

Page 180: ...mber that was entered as the first phone number under the contact s basic data Deleting a Contact In the All contacts view you can delete either individual contacts or all contacts from a standard or DECT contact group To delete a contact from a contact group of the type Google contact group you first need to delete the contact in Gmail The contact will then be deleted from the Google contact grou...

Page 181: ... required contact s line Note Click whilst holding down the Shift or Ctrl key to select several contacts at a time so you can delete them 4 Click Delete Note The Delete button is only available in All contacts view A warning message is displayed 5 Click Yes to confirm the warning message The contact is deleted Deleting all Contacts If you have administrator or sub administrator authorisation you c...

Page 182: ...present either in the First name entry field or the Surname entry field the display name is generated from the entry in the Company entry field Proceed as follows Using the configuration manager For all contacts 1 Open the page User data Address books Settings 2 Under Conversion select one of the following options Exporting Address Books You can export individual contact groups all contacts with t...

Page 183: ...are being saved all subscribers to the PBX must be informed that these contents will be forwarded They must also be informed about who will use the data received It is absolutely necessary to store the data safely and in accordance with the legal requirements If you want to make the contacts available to your specialised dealer or to the manufacturer for error analysis you must make sure that the ...

Page 184: ... overwritten In all other cases a new contact will be created Proceed as follows Using the configuration manager Requirements For users read access to at least one contact group A text file csv file in address book format saved on a data medium PC 1 Open the following page As administrator User data Address books As a user Contacts assignment All contacts view appears 2 Click csv import Note The c...

Page 185: ...m address book export File Format from Telephone Book Export prior to Firmware Version 6 0A You can import data records that have been exported from the telephone book of a COMmander 6000 with a firmware version prior to version 6 0A or have the same format The following conditions must be met The first line must be German and is structured as follows Kurzwahl Rufnummer Name Data records with this...

Page 186: ... number 3rd phone number type 3rd phone number 4th phone number type 4th phone number 1st e mail address type 1st e mail address 2nd e mail address type 2nd e mail address 3rd e mail address type 3rd e mail address 1st Internet type address 1st Internet address 2nd Internet type address 2nd Internet address 3rd Internet type address 3rd Internet address 1st address type 1st street 1st ZIP code 1st...

Page 187: ...mpany field of the contact Department Will be entered in the Department field of the contact Position Will be entered in the Position field of the contact Birthday Will be entered in the Birthday of the contact in the format DD MM YYYY PhotoID Will be taken over as image if the subscriber and consequently the corresponding image file are already stored in the PBX Permitted formats jpg Short code d...

Page 188: ...codes with two plus signs e g 49 is not permitted 1st 3rd e mail address type Will be entered as e mail address type of the first to third e mail address Permitted types User defined Work Private 1st 3rd e mail address Will be entered as first to third e mail address 1st 3rd Internet type address Will be entered as first to third Internet address type Permitted types User defined Work Private 1st ...

Page 189: ...ion 1 contact group is the only way to make contacts available to older system telephones COMfortel 1100 1500 2500 AB VoIP 2500 AB As the telephone books used in these system telephones are limited to 400 contacts the Telephone book version 1 contact group is also limited to a maximum of 400 contacts In addition these telephones can only display one phone number from the address book of the PBX fo...

Page 190: ... system telephones DECT 900 contact group contact groups for COMfortel DECT 900 handsets with a maximum of 140 entries Contacts that are assigned to contact groups this type are displayed on the connected COMfortel DECT 900 handsets They must also be contained in the Telephone book version 1 contact group DECT 900C contact group contact groups for COMfortel DECT 900C handsets with a maximum of 250...

Page 191: ...can be selected per contact group It is not possible to change the contact group type afterwards If you have not selected a type the Standard contact group type is automat ically assigned to the new contact group 5 Click Save 6 Repeat step 2 to 5 to create additional contact groups Further steps Assign contacts to the contact group Standard contact group contact groups for the COMfortel 1400 IP 26...

Page 192: ...ts soft call Reading the QR code Exporting a contact data record vCard Read and write access to at least one contact group access to the Contacts assignment and Standard contact groups pages and able to perform the following additional tasks Creating a contact Importing an image for a contact Editing a contact Importing a contact data record vCard Transferring a contact from the call data list Ent...

Page 193: ...es and leave the page Switching Use as Standard Contact Group On Off New contacts are automatically assigned to the specified standard contact groups either as soon as they are created when you click the New button or they are imported as a vCard or from the call data list However contacts that have been created by importing an address book file are not automatically assigned to a standard contact...

Page 194: ...s You can assign contacts to one or more other contact group s at a later date Note Before you can assign a contact to the Telephone book version 1 contact group you must enter a phone number in the first entry field under Phone numbers To assign a contact to a contact group of the type Google contact group you first need to enter the contact data in Gmail The contact will then appear in the Googl...

Page 195: ...ve The contact is displayed in the active contact groups Note Alternatively you can also assign a contact to a contact group by clicking on the line of the required contact holding down the mouse button and dragging it to a contact group Click whilst holding down the Shift or Ctrl key to select several contacts at the same time Deleting a Contact from a Contact Group You can delete contacts from e...

Page 196: ...the tabs click All or an initial letter 4 Click the required contact s line Note Click whilst holding down the Shift or Ctrl key to select several contacts at a time so you can delete them 5 Click Delete contacts in contact group Note The Delete contacts in contact group button is only available in the contact groups and not in All contacts view Click the Remove contact s from this contact group c...

Page 197: ...ontact data into the address books of the PBX To this end you can create up to five contact groups and synchronise them with the contact groups stored in Gmail Within the configuration manager of the PBX you only have read access to contact groups of the type Google contact group Contacts from Google contact groups can be copied into other contact groups but cannot be edited Changes to such contac...

Page 198: ... empty 5 Click Save 6 Enter the e mail address of the Gmail account in the Google user name entry field under ACCESS DATA 7 Click Authentication 8 Accept the conditions on the next web page 9 Copy the authentication code 10 Enter the authentication code in the Authentication code entry field in the configu ration manager of the PBX 11 Click Ok to test the access data and the Internet access of the...

Page 199: ...list field select the contact group stored in Gmail with which the Google contact group to be created is to be synchronised 15 Repeat steps 2 to 11 to create additional contact groups Synchronising a Google Contact Group Manually with Gmail Whether you have enabled or disabled the automatic synchronisation during configuration of the Google contact group check box Google synchronisation active or ...

Page 200: ...oup on the page User data Address books Contacts assignment shows you whether synchronisation was successful The symbols have the following meaning Note If the contact group stored in Gmail contains more than 2000 contacts only the first 2000 contacts will be imported into the Google contact group the rest will be ignored Further steps If synchronisation was not successful check the error messages...

Page 201: ... data that is input directly on a telephone is not transferred to the central address books Auerswald provides LDAP support for the following IP end devices IP telephone COMfortel 1200 IP IP telephones COMfortel 1400 IP 2600 IP 3600 IP firmware version 2 4A or later IP DECT server COMfortel WS 400 IP COMfortel WS 650 IP IP DECT handsets COMfortel M 100 200 210 300 310 By making the appropriate set...

Page 202: ... a single subscriber e g for the internal number 31 User name telephoneNumber 31 dc auerswald BaseDN telephoneNumber 31 dc auerswald In this case the password is the user password of the subscriber Note You must enter the complete character string Ensure you type the capital and lower case letters correctly and do not type any blank spaces before or after the and characters In order to avoid input...

Page 203: ...2 Enter a name in the Simplified user name entry field Entering the LDAP Server s Password Passwords are needed for authentification of IP end devices on the LDAP server so that they have read only access to all the contact data that is currently present on the LDAP server Proceed as follows Using the configuration manager 1 Open the page User data Address books Settings 2 Enter the password in th...

Page 204: ...roups in the address books these are displayed in the list fields in the Exported contact groups line 2 Select the required contact groups in the list fields for the Exported contact groups line Entering Passwords for Exported Contact Groups If you want to set restrictions on which contact groups can be exported to the IP end devices assign passwords when you export selected contact groups Caution...

Page 205: ...er the password in the Password entry field Possible entries Note To change current passwords click on Edit passwords A coloured bar under the entry field shows the security level of the password red low level green high level Passwords with a low security level can not be saved 8 to 32 digits Digits 0 9 Characters a z A Z no German umlauts and ß Special characters _ Caution A high level does not ...

Page 206: ... information Date at the beginning of the call Time at the beginning of the call Duration of the call Prefix number of the LCR provider if used Number of the external call partner if known Name of the external call partner if known Number of the internal telephone billing real Name of the internal telephone billing real Your own external number Call charges Billing factor Call direction Billing ty...

Page 207: ...ected one after the other The last selected criterion is the main criterion Use the browser menu bar to print out the call data list Columns on the Call Data List On the page User data Call data Print options for user Print options the columns to be displayed and printed can be configured In addition new names can be assigned to the columns there in the call data list Note In the following lists a...

Page 208: ... calls the recording of the last three digits can be disabled In this case an anonymised phone number is displayed there the last three digits are replaced by little stars For an incoming call this column contains the number presented by the caller CLIP infor mation If the number is unknown is used instead Important In order for phone numbers for incoming VoIP calls listed in the call data list to...

Page 209: ...he data record can be updated via the Online name search function By clicking it is possible to copy the name and the phone number of the calling partner into the address books Scr No Invoice In this column the internal number of the subscriber or group is displayed For an outgoing business call the internal number of the telephone is displayed or if the subscriber is logged in to a group the grou...

Page 210: ...tains the internal number of the accepting telephone e g called telephone or other telephone for CF Follow me or Pick up or accepting telephone for call to a group or the external number of the accepting external call forwarding destination For an unsuccessful call this column remains empty For an alarm call to an internal subscriber this column contains the number of the internal telephone called...

Page 211: ...er dialled by the caller For a call made via an ISDN PTMP connection the MSN For a call made via an ISDN PTP connection the PBX base number DDI or the additional number For a call made via an analogue connection the analogue number For a call made via Voice over IP the Internet phone number Charges In this column the accrued amount of charges for the call is displayed LCR data Data transmitted by ...

Page 212: ...or calls made after the change Note In the view of a user logged in to the web server this Fact is not visible In the user view under Charges the calculated product of transmitted charges and Fact is visible Direction This column displays if this call is outgoing started by the PBX or incoming calls to the PBX Billing Type This column contains the call type business business call private private c...

Page 213: ...xchange line access via manually switched exchange line access exch trf Exchange line call transfer Call Through CallThru Remote programming remote prog PBX configuration via CAPI Standard calls normal Door external calls Door Ext Call Forwarding internal CF int Call Forwarding via exchange line CF ext Forwarding via external connection VoIP call VoIP Note An outgoing external call made via Voice ...

Page 214: ...ER list field select one of the available options Note On the page User data Call data Filter you can also create user defined filters which can then be selected here Creating Filters A filter prescribes the criteria after which the call data will be filtered Proceed as follows Using the configuration manager 1 Open the following page For admin User data Call data Filter For user Filter 2 Click Ne...

Page 215: ...Private Calls Business Calls Successful Calls Failed Calls HOTEL FUNCTION Enter a hotel invoice number Possible entries TYPE OF CALL If necessary select a call type in the Characteristic a call may have list field if only these calls are to be displayed after being filtered SPECIFIC FILTERS If necessary configure the filter criteria Default period To display calls made in a predefined period of ti...

Page 216: ...iew of the call data list opens Subscriber Scr no invoice scr no real To display calls made by selected internal subscribers enter the filter criteria in the list field Possible entries Phone number name and replacement Connection number To display calls initiated via the own external number enter the filter criteria in the entry field Possible entries Phone number name and replacement External pa...

Page 217: ...fter it has been unzipped gespr_dat csv Important Note the following legal notes before saving the call data The call data include amongst others the following legally especially protected components The time of a call The phone numbers of the internal and external participants The duration of a call Before the call data are being saved all subscribers to the PBX must be informed that these conten...

Page 218: ...nager 1 Open the following page For admin User data Call data Call data list For user Call data list 2 Select the desired filter in the SELECTED FILTER list field 3 Select the deletion type To delete selected call Select the call data to be deleted with the left mouse key and click Delete To delete all call data of the filter Click Delete all 4 Click Yes Dialling from the Call Data List Soft Call ...

Page 219: ...the desired phone number under External partner Note The columns that are displayed in the Call data list can be defined by the administrator on the page User data Call data Print options or by the user having an access authorisation on the page Print options An administrator can assign new designations for the columns of the Call data list The phone number is dialled by the associated internal te...

Page 220: ...ollowing subgroups can be recorded Chargeable calls Outgoing chargeable calls and failed outgoing calls for which charges have accrued e g for CF via the network provider transfer charge Free of charge calls without charge information Outgoing calls that are free of charge or for which no charge information is transmitted Successful only Only outgoing calls that are free of charge or for which no ...

Page 221: ...rcent here Overwrite the memory automatically In case of a filled call data memory the recording of further calls can be enabled by allowing to overwrite the memory automatically Proceed as follows Using the configuration manager 1 Open the page User data Call data Settings 2 Select or clear the check box for the call type Recording outgoing calls Recording incoming calls Recording wake up calls u...

Page 222: ...t for external calls no charges will be displayed Proceed as follows Using the configuration manager 1 Open the page Functions Call allowance accounts 2 Enter a value in the Price per unit entry field Possible entries Configuring the Billing Factor The billing factor indicates the value used to convert the subscriber s telephone costs This factor is used to multiply the charges transmitted from th...

Page 223: ...sons The part of the data required for billing the call remains intact Proceed as follows Using a character string on the internal telephone Requirements Authorisation Delete list of single call records assigned to the subscriber User PIN configured for the subscriber Knowledge of the user PIN 1 Pick up the receiver 2 Dial 8 3 Enter the user PIN 4 Dial 51 The phone number of the communication part...

Page 224: ...2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the Delete list of single call records check box Configuring SFTP Transfer of a Call Data File A file with call data is ready for pick up over the SFTP server of the PBX in the specified time intervals Make the necessary settings for the SFTP transfer to provide and transfer the data The settin...

Page 225: ...s 3 In the Clean up interval list field under SFTP TRANSFER and Call data file select one of the available options 4 Specify the upper limit of the file size in the Automatic deletion for assignment of entry field under SFTP TRANSFER and Call data file If this upper limited is reached the oldest data will be deleted automatically Possible entries Note The Folder of call data files is created autom...

Page 226: ...TP Transfer of a Call Data File 4 Specify the upper limit of the file size in the Automatic deletion for assignment of entry field under SFTP TRANSFER and HOTEL FUNCTION If this upper limited is reached the oldest data will be deleted automatically Possible entries Note The Folder of call data files is created automatically 1 to 200 MB ...

Page 227: ...Voice Mail and Fax Boxes This section describes how to manage voice mail and fax boxes on the PBX optional see chapter Important Information Product Details Basic Assembly and Extensions Topics Voice Mail Fax Function and Memory Management page 228 Voice Mailbox page 232 Fax Box page 270 MWI page 298 MWI page 298 ...

Page 228: ...ax boxes Requirements Voice Mail Fax function optional see Important Information Product Details Basic Assembly and Extensions section System Information Link to the page Administration System messages for specifying how the system reacts to system information Generate notification at memory utilisation When the amount of memory used exceeds the specified level this information is logged and if sp...

Page 229: ... oldest messages in each box The oldest messages marked as read in each box will be deleted oldest messages in the system The oldest messages marked as read of all messages stored in the voice mail fax system will be deleted even if all messages belong to only one box Memory Automatic memory check The data storage device is automatically checked for errors at the selected interval and at the selec...

Page 230: ...is formatted all the data currently present on it is deleted After the USB data storage device has been formatted with the EXT4 file system it can no longer be read on a Windows PC For this reason Windows prompts you to format the data storage device Under no circumstances should you confirm this prompt by selecting Yes Eject data storage device The inserted USB data storage device is ejected The ...

Page 231: ... German and English are automatically transferred to the USB data storage device when it is formatted Import The language file fs stored on a PC data storage device is selected and imported Default language Unless a different language has been selected for specific voice mailboxes the selected language is usually used for all the voice mailbox announcements Note If German was selected as the langu...

Page 232: ...s Remote access Language of the announcements E mail transfer on incoming message if memory is full or in case of failure of automatic clean up 5 If required enable Call pick up for the voice mailbox and the Groups s Voice mailbox es authorisation for the owners users under Pick up see Subscriber scr Properties Authorisations 6 If required select further users for the voice mailbox and enable or d...

Page 233: ...xes are assigned the corresponding owners Note Boxes marked in red indicate missing data for these boxes on the data storage device To be able to continue using these boxes this data has to be restored To sort the table click the desired term in the header of the column Proceed as follows Using the configuration manager Creating Several Voice Mailboxes for One Owner Same Owner It is possible to cr...

Page 234: ... the possible supply of phone numbers requiring more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 1299 will no longer be available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line access number restricts the telephone numbering plan 6 If required enter a name ...

Page 235: ...acity Voice mail fax box properties of the subscribers and groups not controlled via a profile RSS feeds under Settings Recording storing in the PBX reading from the PBX downloading listening to and deleting of announcements Properties of the box under Call acceptance announcement which are not controlled via a profile The following properties of the owner will be applied to the box Exchange line ...

Page 236: ...mbers needs to be sufficiently large The number range for the examples from 7400 to 7407 includes eight phone numbers even though only the five corresponding boxes are created If the corresponding number range contains an internal number subscriber group which is already owner of a group of the type to be created voicemail or fax box no further box will be created for this phone number If the sele...

Page 237: ...bers requiring more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 1299 will no longer be available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line access number restricts the telephone numbering plan 6 If required enter a name for identification purposes in th...

Page 238: ... authorisa tions and under Box settings the maximum recording capacity Voice mail fax box properties of the subscribers and groups not controlled via a profile RSS feeds under Settings Recording storing in the PBX reading from the PBX downloading listening to and deleting of announcements Properties of the box under Call acceptance announcement which are not controlled via a profile The following ...

Page 239: ...le Using phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of phone numbers requiring more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 1299 will no longer be available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange...

Page 240: ... minutes after which the voice mailbox ends a recording automatically in as far as the caller has not already hung up Note Under the following circumstances the entered value is not available to the box There is not enough memory capacity available on the storage media The memory capacity on the storage media is utilised by other boxes Proceed as follows Separately for voice mailboxes Using the co...

Page 241: ...messages will not be deleted Proceed as follows Separately for voice mailboxes Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box settings 2 In the list field at the top select the voice mailbox in question according to the name or n...

Page 242: ...er the domain in the Destination number entry field under Message forwarding Possible entries 5 In the Forwarding after entry field under Message forwarding enter the number of new messages after which the forwarding is to be started depending on the configured Notification period Possible entries 6 In the Notification period list field under Message forwarding select one of the following options ...

Page 243: ...eparately for voice mailboxes Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box settings 2 In the list field at the top select the voice mailbox in question according to the name or number 3 Select or clear the check box Automatic r...

Page 244: ...il fax function optional see chapter Important Information Product Details Basic Assembly and Extensions Configured outgoing mail server under Administration E mail Outgoing mail server 1 Open the page Devices Voice mail fax boxes Properties Box settings 2 In the list field at the top select the voice mailbox in question according to the name or number 3 In the Outgoing mail server list field sele...

Page 245: ...the Send on check box under E mail transfer 9 Enabled Send on Enter a value in the memory utilisation entry field Possible entries 10 Select or clear the Send in the case of failure of automatic clean up check box under E mail transfer Entering E Mail Addresses of Message Recipients for Voice Mailbox The e mail addresses of up to 10 message recipients can be entered for e mail transfer Subse quent...

Page 246: ...reated as spam mail by the recipient of the message Configuring Users and their Authorisations for a Voice Mailbox A box can only be used if an owner has been assigned to it see Devices Voice mail fax boxes Phone numbers In addition to the owner further users can also be assigned to the box Note An owner is automatically entered as a user with all authorisations All group members have the authoris...

Page 247: ... Until entry fields under User select the required user s you want to assign to the voice mailbox 5 Click Save 6 Select or clear the check boxes in the line of the corresponding users under Admin istrate announcements As a result the authorisations will be expanded or restricted Recording storing in the PBX reading from the PBX downloading listening to and deleting of announcements Properties of t...

Page 248: ...r Important Information Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box settings 2 In the list field at the top select the voice mailbox in question according to the name or number 3 In the Language of the announcements list field select one of the following options Saving Recording Listening to and Deleting Announcements for Voice Mailboxe...

Page 249: ... files mp3 wav or raw for example can be converted into the audio format G 711 wav with the Audio Converter Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions An audio file wav saved on a data medium PC 1 Open the page Boxes Voice mail fax boxes Properties 2 In the list field at the top use the relevant voice mailbox s name...

Page 250: ...field at the top select the voice mailbox in question according to the name or number 3 Click the Announcements tab 4 In the list field select one of the following options 5 Click Read under Read from PBX 6 Save the file on the PC Recording Announcement for Voice Mailbox Announcements for voice mailboxes can directly be recorded via the receiver of an internal telephone Requirements Voice mail fax...

Page 251: ...up to terminate the announcement Listening to Announcement for Voice Mailbox Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions At least one existing announcement for the voice mailbox 1 Open the page Devices Voice mail fax boxes Properties 2 In the list field at the top select the voice mailbox in question according to the...

Page 252: ...ld select one of the available options 5 Click Delete under Delete announcement 6 Click Continue Switching Readiness of a Voice Mailbox Depending on the Configuration On Off If the readiness of the box is disabled the box will accept the following calls With enabled Remote access External calls will be accepted after a waiting time of at least 50 seconds Internal calls from an owner or user Procee...

Page 253: ...ndard Behaviour for Voice Mailboxes The call acceptance of the voice mailbox can be configured to show different behaviour for different call types The Call acceptance announcement defines the standard behaviour for the case that no Call specific behaviour applies Proceed as follows Separately for voice mailboxes Separately for configurations Using the configuration manager Note As described in th...

Page 254: ...wing options 4 If Box announcement is selected In the right list field select one of the available options 5 Select or clear the Recording check box under Standard behaviour to define whether a caller can leave a message or not 6 Enabled Recording Select or clear the Save short messages check box under Standard behaviour No call acceptance All calls not controlled via Call specific behaviour will ...

Page 255: ...l Acceptance Call Specific Behaviour for Voice Mailboxes Note If the call specific behaviour is permanently set in a configuration by means of a profile the corresponding table can be viewed Click the corre sponding profile name which is displayed in red font The corresponding profile configuration is displayed The call acceptance of the voice mailbox can be configured to show different behaviour ...

Page 256: ... check box under Call specific behaviour exception table to define whether a caller can leave a message or not Anonymous callers Call acceptance for calls without transferred phone number Internal calls Call acceptance for internal calls Door calls Call acceptance for door calls External calls Call acceptance for external calls User defined Call acceptance for calls from the entered phone number r...

Page 257: ...unction is enabled Proceed as follows Separately for voice mailboxes Separately for configurations Using the configuration manager Note As described in the following the setting can also be made in configu ration dependent mode via profiles Profiles Configuration Configure In step 2 no selection is made from the list field Instead the Profile controlled settings check box is selected or cleared Re...

Page 258: ...ages in the total system can be administrated Note On system telephones new voice messages are signalled by the LED on the message key optional see telephone manual On standard telephones and COMfortel 1100 system telephones recently received voice messages can also be signalled as info calls see chapter Voice Mail and Fax Boxes Voice Mailbox Switching Info Call On Off In addition the users of a v...

Page 259: ...ame or number 3 In the Filter list field select one of the following options All received voice messages are listed in a table with the following columns all Shows all messages not yet moved to the archive new Shows only new messages today to last month Shows all messages received in the specified time which have not yet been archived Archive Shows all messages moved to the archive Status Indicate...

Page 260: ... Assembly and Extensions Imported language file fs Knowledge of the PIN for accessing the corresponding voice mailbox remotely DTMF dialling support on the external telephone 1 Call the voice mailbox Name Shows the name of the caller External caller Name in the telephone book or presented via CNIP Internal caller Internal name Call destination Indicates the phone number to which the message was di...

Page 261: ...after a waiting time of at least 50 seconds 50 seconds or Waiting time for CF on no reply 10 seconds if longer than 50 seconds 2 Dial You will be prompted to enter the 6 digit PIN for remote access and then the pound sign Note If the internal telephone used for the query is the owner of the voice mailbox it is not necessary to enter a user PIN or remote access PIN 3 Enter the user PIN or the PIN f...

Page 262: ...f any have been recorded will be played back The following functions are available while your own announce ments are being played back Selects the currently heard announcement as active announcement 4 Jumps to the previous announcement 5 Repeats the announcement you have just heard 6 Jumps to the next announcement 7 Selects the currently heard or free announcement for changing or recording Press t...

Page 263: ...n Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box settings 2 In the list field at the top select the voice mailbox in question according to the name or number 3 Select or clear the Remote access check box 4 If you have enabled the remote access function enter the PIN for remote access in the PIN for remote access entry field Possible entrie...

Page 264: ...lumns In the case of matches the messages will be displayed The table can be sorted according to the following criteria To sort the table click the underlined term in the header of the column Note Filters configured under Filter will not be considered All messages corresponding to the search term will be shown in any case Phone number Only messages are displayed which contain the searched phone nu...

Page 265: ... Note If call forwarding immediately subscriber group the boss secretary function system telephone or a waiting field reception for one waiting field group one enabled waiting field reception is sufficient is enabled the call will not be made to the voice mailbox Proceed as follows Separately for subscribers Separately for groups Using the configuration manager Requirements Voice mail fax function...

Page 266: ...on COMfortel 1100 New voice message are displayed on these telephones via LED signalling e g message button Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Disables the forwarding to the voice mailbox Phone number of voice mailbox Name of the voice mailbox Enables the additional call to the corresponding voice mailbox immediately The voic...

Page 267: ...mbly and Extensions System telephone ISDN telephone or CLIP enabled analogue telephone 1 Open the following page For admin Subscriber scr Properties Voice mail fax boxes For user Subscriber Properties Voice mail fax boxes 2 In the list field at the top select the subscriber in question according to the name or number 3 Select or clear the Info call voice mail function check box Restoring Voicemail...

Page 268: ...name Messages Box specific announcements Note Internal numbers can only be assigned one time in the PBX The former phone number of the box to be restored can not be used if it already exists in the PBX as internal number see Overviews Phone numbering plan Total overview Requirements Voice mail and fax function optional see chapter Important Information Product Details Basic Assembly and Extensions...

Page 269: ...the box Devices Voice mail fax boxes Properties Overview Voice mail fax function All created voice mail and fax boxes are displayed in the overview The following information is shown in the columns of the table Type The box type voice mail or fax box is indicated Phone number or Name Shows the phone numbers and names of the created voice mail and fax boxes By clicking on the corresponding name in ...

Page 270: ...gure further properties E mail transfer on incoming fax in the case of full memory in case of failure of automatic clean up or after fax transfer Fax ID for the fax transfer 5 If required select further users for the fax box and enable or disable their authorisa tions Administrate settings 6 If required assign a profile to the fax box 7 Only if no profile has been assigned to the fax box default s...

Page 271: ...ting Several Fax Boxes for One Owner Same Owner It is possible to create several fax boxes which are all assigned to the same user Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions Configured internal subscribers and or groups The number range for the numbers of the boxes is still free 1 Open the page Devices Voice mail fa...

Page 272: ...the Owner list field select the internal number subscriber group to which you want to assign the boxes Note 8 In the Based on list field select a template from all boxes created so far An owner can query the box If the administrator has not refused the access authorisation the user can perform the following changes actions using the configuration manager Copying moving and deleting messages Proper...

Page 273: ...le The subscribers 4400 4401 4402 4405 4407 are to be assigned the boxes 7400 7401 7402 7405 7407 Note The number range selected for the box numbers needs to be sufficiently large The number range for the examples from 7400 to 7407 includes eight numbers even though only the five corresponding boxes are created If the corresponding number range contains an internal number subscriber group which is...

Page 274: ...ge Possible entries Note Double allocation of a number is not possible Using numbers with few digits two or three digit numbers inevitably restricts the possible supply of numbers requiring more digits For example if the number 12 is assigned the numbers 120 129 and 1200 1299 will no longer be available The default exchange line access number on the PBX is 0 in the factory settings however this ca...

Page 275: ...ss authorisation the user can perform the following changes actions using the configuration manager Copying moving and deleting messages Properties of the box not controlled via a profile except Users authorisa tions and under Box settings the maximum recording capacity Voice mail fax box properties of the subscribers and groups not controlled via a profile RSS feeds under Settings The following p...

Page 276: ... requiring more digits For example if the number 12 is assigned the numbers 120 129 and 1200 1299 will no longer be available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line access number restricts the numbering plan 5 If required enter a name for identification purposes in the Name entry field Note Th...

Page 277: ...s not enough memory capacity available on the storage media The memory capacity on the storage media is utilised by other boxes Proceed as follows Separately for fax boxes Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box settings 2...

Page 278: ...on manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box settings 2 In the list field at the top select the fax box in question according to the name or number 3 Select or clear the Perform at check box under Automatic clean up 4 If you have enabled automatic ...

Page 279: ...ote If you have cleared this check box the e mails will be sent in text format 5 Select or clear the Send on incoming message check box under E mail transfer 6 Enabled Send on incoming message Select or clear the Attach incoming message as a file attachment check box under E mail transfer Note Faxes are provided as pdf files 7 Enabled Send on incoming message Select or clear the Mark sent messages...

Page 280: ...s of Message Recipients for a Fax Box The e mail addresses of up to 10 message recipients can be entered for e mail transfer Subse quently a test e mail can be sent to check whether the e mail transfer to the message recip ients entered works without fault Proceed as follows Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Deta...

Page 281: ...D The fax ID is inserted into the top line of a fax during the fax transfer and thus permits an exact identification of the sender Proceed as follows Separately for fax boxes Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the page Devices Voice mail fax boxes Properties Box setting...

Page 282: ...es involved will cancel the transmission due to an excessive number of transmission repetitions In such cases it may be sensible to disable EMC error correction Without EMC error correction the transmission errors occurred will be displayed as erroneous dots or lines Baud rate If the baud rate is set to maximally 9600 baud the transmission rate of a fax will be adapted in such a way that a faultle...

Page 283: ...ered as a user with all authorisations All group members have the authorisations assigned to the group If a group member or a subgroup is also entered individually as a user the authorisa tions assigned to this user will also apply to this group member subgroup If the administrator has not refused the access authorisation the user can perform the following changes actions using the configuration m...

Page 284: ...nder Box settings theMaximum recording capacity and Fax ID Switching the Reject Anonymous Fax Calls Function On Off If the Reject anonymous fax calls function is enabled incoming anonymous faxes without transferred number will not be accepted Proceed as follows Separately for fax boxes Separately for configurations Using the configuration manager Note As described in the following the setting is a...

Page 285: ...1 Open the page Devices Voice mail fax boxes Properties Call acceptance 2 In the list field at the top select the fax box in question according to the name or number 3 Under Readiness select one of the available options Switching Fax Box for a Subscriber a Group On Off If a fax box is enabled for a subscriber or for a group all incoming faxes with the fax HLC ID sent to the internal number of the ...

Page 286: ...onfigured internal subscribers and or groups Created fax box Subscriber group is owner or user of at least one fax box 1 Open one of the following pages Subscriber for admin Subscriber scr Properties Voice mail fax boxes for user Subscriber Properties Voice mail fax boxes Group for admin Groups Properties Voice mail fax boxes for user Group Properties Voice mail fax boxes 2 In the list field at th...

Page 287: ...uerswald Fax on PC The printer driver Auerswald Fax has to be installed on the PC used It is provided to you in the Internet see www auerswald de service Requirements PC with operating system Windows 7 Windows 8 Windows 8 1 or Windows 2008 Server R2 64 Bit incl Windows Terminal Server 1 Download the Auerswald Fax printer driver and start the driver installation by double clicking the Setup exe app...

Page 288: ...ry field enter the password of the subscriber or of the group member in question Important By enabling the check box Display PIN the entered password will be displayed uncoded In order to ensure that a password cannot be viewed by unauthorised persons a user should always lock the access to his her PC or completely log off his her PC when leaving the room 5 In the Network address entry field enter...

Page 289: ...fax pages are generated A dialogue appears 3 In the Fax number of the recipient entry field enter the number of the fax recipient Possible entries Important Depending on the configuration of the fax box in the printer driver the exchange line access number of the PBX automatically precedes the fax number or has to be entered in front of the Fax number of the recipient Note The field Fax number of ...

Page 290: ...fer of a fax because for example you entered the wrong number for the fax recipient you can delete the fax message under User data Messages as an administrator or Messages Voice mail fax boxes as a user in the Configuration Manager of the PBX Send a fax to multiple recipients Broadcasting file The function Broadcasting file of the Auerswald Fax printer driver allows you to send faxes to multiple r...

Page 291: ...se of a broadcasting file 4 In the Fax box for transfer list field select the desired fax box 5 Click Broadcasting file 6 Select the text file csv txt created in step 1 and click Open The faxes are transferred Note At the bottom of the dialogue window the status line displays a status bar during the data transfer If the error message 507 is sent while a fax is transferred the fax transfer will be ...

Page 292: ...t and received faxes are stored as pdf files Up to 999 messages per box and up to 100 000 messages in the total system can be administrated Note On system telephones new fax messages are signalled by the LED on the message key optional see telephone manual In addition the users of a fax box can be informed about new fax messages by e mail see chapter Voice Mail and Fax Boxes Fax Box Configuring E ...

Page 293: ... are marked by Faxes which have already been queried are marked by You can change the status of the faxes by clicking the envelope symbol new queried or queried new Date Time Shows the date and time when the fax was received sent Pages Shows the number of pages of the fax In addition the following symbols are used to indicate whether the corresponding fax has been received or sent and whether the ...

Page 294: ...r a status message will be output Searching for a Fax You can search for a stored fax within a fax box Proceed as follows Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions At least one transferred received fax 1 Open the following page For admin User data Messages Clicking this symbols opens...

Page 295: ...gured under Filter will not be considered All messages corresponding to the search term will be shown in any case Restoring Fax Box Due to missing data in on the SD card e g because of an exchange or in the database of the PBX the affected boxes are not ready to use Proceed as follows Using the configuration manager Number Only messages are displayed which contain the searched number in the Caller...

Page 296: ...d with 2 Click Restore box under Properties The box is now gain ready for operation Restoring Missing Data in the Database on the PBX You can restore these boxes using the following data Internal number and name of the box Messages Box specific announcements Note Internal numbers must only be assigned once in the PBX The former phone number of the box to be restored cannot be used if it is still p...

Page 297: ...git numbers inevitably restricts the possible supply of numbers that require more digits For example if the phone number 12 is assigned the phone numbers 120 to 129 and 1200 to 1299 are no longer available The default exchange line access number on the PBX is 0 in the factory settings However this can be changed Note that changing the exchange line access number restricts the telephone numbering p...

Page 298: ...ling optional see the telephone manual If operated as a system telephone the LED of the message key is used for signalling optional see the telephone manual Auerswald IP DECT telephones The symbol on the display is used for signalling on COMfortel M 100 M 200 and M 300 handsets The function can be configured using the configuration manager of the IP DECT servers COMfortel WS 400 IP or COMfortel WS...

Page 299: ... deletes the entries of the RSS feed in the PBX Entries which have already been queried may still exist in the newsreader browser Note In an RSS feed a maximum of the 25 most current entries is displayed Listening to deleting or moving messages does not delete the entry in the RSS feed The Number of provided RSS feeds per PBX is limited to 40 In an RSS feed the soft call function can be used to al...

Page 300: ...rs Using the configuration manager Requirements Voice mail fax function optional see chapter Important Information Product Details Basic Assembly and Extensions Pop up blocker which is disabled in the browser or defined exception rule When using Mozilla Firefox Downloaded RSS reader in Mozilla Firefox can be found under Extras Add ons 1 Open the following page For admin Subscriber scr Properties S...

Page 301: ...nder Subscribe to RSS feed Note Not all feed readers support RSS feeds which are password protected To adapt Mozilla Firefox accordingly proceed as follows 1 Right click the feed and select Properties in the list The Properties for window is opened 2 In the Feed address entry field extend the character string in front of the IP address of the PBX by the user name and the user password user name in...

Page 302: ... page 313 Exchange Line Transfer page 317 Call Waiting page 321 Do not disturb page 322 Automatic Reception page 323 Baby Call page 331 Busy on Busy page 333 Call Through page 335 Boss Secretary Function page 340 Follow me page 341 Call Deblocker Outgoing Released Numbers page 343 Call Deblocker Incoming VIP Numbers page 347 Call Charge Information page 350 Call Allowance Account page 351 Targeted...

Page 303: ...oing page 472 Number Presentation Incoming page 476 Configuring Number Presentation Internal for Group Calls page 479 Call Forwarding page 480 Switch Input page 496 Call Restrictor outgoing Restricted Numbers page 498 Call Restrictor Incoming Robinson Numbers page 502 Telephone Book Authorisation page 506 Announcement before Answering page 509 Text Messages Instant Messaging page 513 Door Function...

Page 304: ... seconds by sending the DTMF number 0 If the called party does not acknowledge the alarm call the next alarm subscriber is called a few seconds after the first call is finished And so on If all the alarm subscribers have been called without receiving an acknowledgement the alarm loop is repeated after a configurable alarm waiting period 0 99 seconds has elapsed up to 9 times The alarm is terminate...

Page 305: ... an internal or an external telephone To terminate the complete alarm loop and to switch off relays assigned to the alarm the alarm can be confirmed Requirements DTMF capable telephone or DTMF dialler If an alarm is signaled at an internal or external telephone proceed as follows 1 Take off the receiver of the telephone on which the alarm is being signaled You will hear the announcement 2 Within t...

Page 306: ...sible supply of phone numbers with more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 1299 are no longer available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line access number restricts the telephone numbering plan 4 Enter a name for the alarm in the Name ent...

Page 307: ...ually is the phone number assigned to the door bell button within the door terminal Proceed as follows Using the configuration manager Requirements Switch input optional see chapter Important Information Product Details Basic Assembly and Extensions Created Alarm Created device e g a door terminal as whose part the switch input is to be created 1 Open the page Devices Alarms 2 Click the second und...

Page 308: ...y The relay is created in the configuration of the PBX as part of another device and is then assigned to the alarm It then remains part of this other device in the configuration of the PBX but takes over the selected alarm function for the alarm Proceed as follows Using the configuration manager Requirements Relay actuator optional see chapter Important Information Product Details Basic Assembly a...

Page 309: ...ge Devices Alarms Configure Requirements Configured alarm CONFIGURING THE ALARM Select the alarm you want to configure Enable alarm off The alarm input is disabled once The alarm can be initiated only once Subsequently the alarm input will be disabled and will have to be enabled once again always After an alarm is triggered off the alarm input continues to be enabled A further alarm can be trigger...

Page 310: ...at will be displayed if an alarm call is made to the internal subscribers which have been selected as alarm subscribers here see Settings CLIP texts Exchange line dialling DDI number presentation Alarm calls can be made on all external channels External connection alarm call is made on the selected external connection The selected phone number is transmitted Notes You must select the DDI number to...

Page 311: ...ger Using a character string on an internal telephone see section Short Reference Using a character string on an external telephone see section Short Reference Requirements Created Alarm 1 Open the page Devices Alarms 2 In the Activate alarm list field in the line for the corresponding alarm select one of the following options off The alarm input is disabled once The alarm can be initiated only on...

Page 312: ...ined with the transmission of the display name see chapter Functions Transmission of the Display Name text messages can be sent and signallised accordingly Switching Alarm Device On Off If alarm device is enabled an internal call of the subscriber is signaled as an alarm call on a system telephone Proceed as follows Separately for subscribers Using the configuration manager Requirements System tel...

Page 313: ...BX automatically dials the phone number with the configured area code national destination code Only incoming with emergency call Emergency numbers can be dialled and incoming external calls can be accepted Only internal with emergency call Emergency numbers can be dialled but no incoming external calls can be accepted Internal only no emergency calls No external calls can be made Exchange line de...

Page 314: ...hand column will apply For assignment of the profile see chapter Settings Profiles Requirements For exchange line dependent settings external numbers have been entered 1 Open the page Subscriber scr Properties Exchange line settings 2 In the list field at the top select the subscriber in question by his name or number 3 In the Exchange line authorisation business and Exchange line authorisation pr...

Page 315: ...ick Expert and select the required exchange line authorisations in the list fields for the individual external connections Configuring Exchange Line Authorisation for Groups Proceed as follows Separately for groups Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check ...

Page 316: ...ring Exchange Line Authorisation for Groups Exchange line dependent The exchange line authorisation is configured under Expert separately for each connection Like subscriber The exchange line authorisation of the subscriber is used No Emergency numbers can be dialled if the exchange line authorisation of the subscriber permits this ...

Page 317: ...line transfer has been pressed on the system telephone authorised for making exchanges a confirmation tone is issued to both internal subscribers and the internal call must be ended The requesting telephone now has access to the exchange line settings configured for this purpose These exchange line settings remain until the first successful outgoing external call or until the time limitation has e...

Page 318: ...ger Requirements For executing the exchange line transfer System telephone with configured function key for the exchange line transfer 1 Open the page Settings Basic settings 2 Select on of the available options in the Exchange line settings for the manually switched exchange line access list field under EXCHANGE LINE CALL TRANSFER 3 If you have selected Configure special exchange line settings co...

Page 319: ...h configured function key for the exchange line transfer 1 Open the page Settings Basic settings 2 Select or clear the Callback option check box under EXCHANGE LINE CALL TRANSFER Configuring Subscribers for the Charge Burden It must be defined which of the two subscribers should be billed the charges for a call Proceed as follows Using the configuration manager Requirements For executing the excha...

Page 320: ...minutes the exchange line access will persist at maximum if a call is not initiated successfully Proceed as follows Using the configuration manager Requirements For executing the exchange line transfer System telephone with configured function key for the exchange line transfer 1 Open the page Settings Basic settings 2 Enter a value in the Time limit for initiating an external call entry field und...

Page 321: ...BX Switching Call Waiting On Off If call waiting is switched on you will be notified of any incoming calls if already on another call Proceed as follows Separately for subscribers Using the configuration manager Using the menu function key on a system telephone optional see the telephone manual 1 Open the following page For admin Subscriber scr Properties Reachability For user Subscriber Propertie...

Page 322: ...6 6 PBX and 2 4 VoIP telephone a comparison between telephone and PBX will be implemented This function can then be switched on or off in the telephone or the PBX Switching the Do not Disturb Function On Off If do not disturb is switched on calls will not be signalled on the telephone Proceed as follows Separately for subscribers Using the configuration manager Using a character string on the inte...

Page 323: ...ion function The caller hears a greeting which might also be repeated They then have the option of selecting a call destination by dialling a DTMF suffix dialling digit They can also redial during the announcement Notes The announcement is always played to the caller when their call is received For this reason the caller might hear the call tone for a few seconds before their call is accepted for ...

Page 324: ...ly If the caller dials an invalid number the announcement if the destination is busy does not reply is played In this case the call is then either ended the default destination is called or the caller is reconnected to the automatic reception they previously called depending on the setting for the system Reaction if the destination is busy or does not reply If the caller does not dial a number the...

Page 325: ...he internal supply of phone numbers This number is then used for distributing calls and can be called directly by an internal subscriber Notes A number cannot be allocated twice Using numbers with few digits two or three digit numbers inevitably restricts the possible supply of numbers that require more digits For example if the phone number 12 is assigned the phone numbers 120 to 129 and 1200 to ...

Page 326: ...e your selection from the announcements for automatic receptions and the text before answering announcements Note Under some circumstances a greeting with background music may cause errors because the audible touch tones cannot be properly recog nized or parts of the music may be interpreted as touch tones Max number of external calls on hold in parallel Specifies how many external calls can be ke...

Page 327: ...abled for the destination subscriber If the destination subscriber rejects call waiting or if they have not enabled this function the announcement if the destination is busy does not reply is played The system then reacts in accordance with the setting made here End of the call Three short busy signals are played and the PBX ends the existing call with the caller Call default destination The PBX t...

Page 328: ...ge line authorisation to enable them to answer a call transferred by the automatic reception An external destination number can be reached by entering an internal desti nation which is forwarded to an external one e g via call forwarding subscribers or groups with the required external phone number as desti nation number Music on Hold during the ringing period If the Music on hold during the ringi...

Page 329: ...oups voice mailboxes and automatic receptions whose phone numbers start with 4 4xxx can be reached by directly redialling their phone number If the caller enters The subscriber is given a maximum of 10 seconds in which to enter each digit If this time period is exceeded or if they dial an invalid phone number subscriber group automatic reception the announcement if the destination is busy does not...

Page 330: ...Reception Overview Automatic Receptions Overview Automatic Receptions Proceed as follows Using the configuration manager Overviews Automatic Receptions The overview of automatic receptions shows the configured destinations which were entered for all configured automatic receptions Print The print view opens ...

Page 331: ... Switching Baby Call On Off If baby call is enabled after picking up the receiver the phone number entered is automatically dialled Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Using a character string on the internal telephone see section Short Reference Note As described in the following the setting is also possible via profiles Prof...

Page 332: ...ssible entries Entering the Delay Time for Baby Call The delay time for baby call determines the time in seconds after which the destination number is dialled automatically after picking up the receiver Proceed as follows Using the configuration manager 1 Open the page Settings Basic settings 2 In the Delay time for baby senior call entry field under SUBSCRIBER SETTINGS enter a value Possible entr...

Page 333: ...is limited Proceed as follows Separately for groups Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles ...

Page 334: ...put on hold in the waiting loop To do this the Busy on Busy function can be enabled for a certain number of connections If for example two telephones are logged into the corresponding group and both are in a call a maximum of four callers will be put into the waiting loop if the limit is six Callers not put on hold in the waiting loop due to the Busy on Busy restriction will directly hear the busy...

Page 335: ...is carried out as follows On his mobile phone the user dials an external number that has previously been defined for Call Through on the PBX Based on the phone number transmitted by the mobile phone the PBX verifies whether the caller is a Call Through user If the caller is a Call Through user the PBX automatically takes the call and signals this using a special tone The user dials the desired pho...

Page 336: ...f the four phone numbers that can be entered for each contact but only for a total of 400 contacts Switching LCR for Call Through Calls On Off If LCR for Call Through calls is enabled even for Call Through calls the most cost effective telephone service provider is determined Proceed as follows Using the configuration manager 1 Open the page Functions Call Through 2 Select or clear the LCR for Cal...

Page 337: ... Through calls Exchange line authorisation Call restrictor outgoing Call deblocker outgoing Preferred exchange line Number presentation outgoing Number presentation incoming Proceed as follows Using the configuration manager Requirements For Advanced settings Expert configuration external numbers have been entered If required configured call restrictor and deblocker Using the configuration manager...

Page 338: ...e Functions Call Through 2 In the Call Through number list field under CALL ASSIGNMENT choose the external number that the Call Through user must dial to call the PBX for Call Through Note Call Through numbers are not included in call distribution and cannot be diverted 3 In the Max number list field under CALL ASSIGNMENT select one of the following options Creating Call Through Users The phone nu...

Page 339: ...contacts Proceed as follows Using the configuration manager Requirements Contact for the Call Through user entered under Address books 1 Open the page Functions Call Through 2 Click New 3 In the Short code dialling number list field under CALL THROUGH USER select the desired contact according to its display name 4 Select or clear the Call restrictor deblocker check box for the telephone book entry...

Page 340: ...estion The configu ration and operation of the function is described in detail in the manual for the system telephone Requirements At least two System telephones which support function keys for the boss secretary function optional see the telephone manual 1 Configure a function key as a secretary key on the manager s telephone 2 Configure a function key as a boss key on the secretary s telephone N...

Page 341: ...hone destination telephone where you currently are But you can also take the calls of several subscribers groups at your telephone Configure Follow me from any available internal telephone If you have already left your desk you can forward your calls to another telephone This way it is possible to forward the calls to your mobile phone or forward it to an internal representative Configure Follow m...

Page 342: ...tings Call restrictor outgoing business does not restrict the selection of the external destination For configuring Follow me externally Knowledge of the Remote switching number for remote programming and PIN External PIN For configuring Follow me externally DTMF dialling at the configuring device 1 Open one of the following pages for subscribers Subscriber scr Properties Reachability for groups G...

Page 343: ... Separately for subscribers Note If differently configurable functions for private and business calls are enabled two different configurations can be created for each subscriber one for private calls and one for business calls see also chapter Functions Private Personalised Exchange Line Access Switching Differently Config urable Functions for Private and Business Calls On Off Separately for confi...

Page 344: ...s Switching the Call Deblocker outgoing On Off for Group If a call deblocker outgoing is enabled for a group the group members logged in as outgoing can dial the phone numbers entered in the call deblocker irrespective of their exchange line authorisation Proceed as follows Separately for groups Separately for configurations Using the configuration manager Note As described in the following the se...

Page 345: ... Select Call Deblocker outgoing in the list field 4 Enter the name of the call deblocker in the Name entry field 5 Click Save 6 Click Configure A page opens for creating phone numbers ranges for the call deblocker in question 7 Click New 8 Enter the phone number range in the Phone number range entry field 9 Enter the name of the corresponding phone number in the Name entry field 10 Click Save 11 R...

Page 346: ...red Call Deblocker Outgoing List of Configured Call Deblocker Outgoing The list of call restrictors and deblockers shows all of the previously configured call deblockers Note The list can be opened in the configuration manager by selecting User data Special numbers Click under Ext phone number range Name to open the list of the configured phone numbers ...

Page 347: ...tered in the call deblocker Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Using a character string on the internal telephone see section Short Reference Using the menu function key on a system telephone optional see the telephone manual Note As described in the following the setting is also possible via profiles Profiles Configuration C...

Page 348: ...s Using the configuration manager 1 Open the page User data Special numbers 2 Click New 3 Select Call Deblocker incoming in the list field 4 Enter the name of the call deblocker in the Name entry field 5 Click Save 6 Click Configure A page opens for creating phone numbers ranges for the call deblocker in question 7 Click New 8 In the Phone number range entry field enter the phone number range 9 En...

Page 349: ...16 349 Functions Call Deblocker Incoming VIP Numbers List of Configured Call Deblockers Incoming Note The list can be opened in the configuration manager by selecting User data Special numbers Click under Ext phone number range Name to open the list of the configured phone numbers ...

Page 350: ...ng telephone and deleted if necessary The deletion has no influence on the call charges recorded in the call data memory of the PBX To check the charges during a call or directly afterwards the charges are transmitted to ISDN telephones unchanged at the moment they are accrued even if the receiver is on hook Proceed as follows for configuration Switching charge information at the external connecti...

Page 351: ...ears a short attention tone repeatedly Afterwards the call is disconnected Proceed as follows Separately for subscribers Using the configuration manager Using a character string on the internal telephone see section Short Reference Note Some telephone service providers do not transmit charges If this provider type is used by manual selection for making calls a configured call allowance account wil...

Page 352: ...l allowance balance if Unlimited allowance under Charge according the following pattern is selected Charging Credit for Several Call Allowance Accounts Requirements External S0 port optional see chapter Important Information Product Details Basic Assembly and Extensions Important If using an analogue exchange line or a VoIP account for external calls the call allowance account doesn t work The AOC...

Page 353: ...unt doesn t work The AOCD service attribute released by the network provider charge transmission during the connection Soft LCR configured Tariff table set up 1 Open the page Functions Call allowance accounts 2 Click Set call allowance 3 Enter the desired amount in the on EUR entry field 4 Select the check boxes of the subscribers in question to set their call allowance balance or select the check...

Page 354: ...Select the check boxes of the subscribers in question to set their allowance charge amount or select the check box at the bottom to select all subscribers for charging 5 Click Save Note You cannot set an allowance charge amount if Unlimited allowance under Charge according the following pattern is selected Configuring Maximum Credit for Call Allowance Accounts The maximum credit for call allowance...

Page 355: ...d Tariff table set up 1 Open the page Functions Call allowance accounts 2 Select or clear the check boxes Charge account for business calls Charge account for private calls or Charge account for group calls under ACCOUNT DEBIT Switching Recording Changes for Account Debit during Transfers On Off If the recording change for account debit during a transfer is enabled after transferring a call to ano...

Page 356: ...fers On Off Proceed as follows Using the configuration manager Requirements For call allowance accounts The AOCD service attribute released by the network provider charge transmission during the connection Soft LCR configured Tariff table set up 1 Open the page Functions Call allowance accounts 2 Select or clear the Call charge recording changes with scr check box under CHARGE ...

Page 357: ...l telephone Using the menu function key on a system telephone optional see the telephone manual Requirements External S0 port external analogue port optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Pick up the receiver 2 Dial 96 3 Enter the separate external number to be transmitted Possible entries 4 Dial 5 Enter an external number Possible entries The su...

Page 358: ...e optional see the telephone manual 1 Pick up the receiver 2 Enter the account number Possible entries 3 Enter an external number Possible entries Note In any case the external number must be dialled with the corre sponding local area code even if it is your own local area code The special numbers provided by the VoIP provider for checking one s account status or dialling usually do not include a ...

Page 359: ...t the same time member of these two groups he will only be considered as a member of the main group when a call comes in Subgroups i e groups that have been configured as members of other groups are permanently logged in as incoming and permanently logged out as outgoing Telephones permanently logged in cannot log out of a group Group calls can also be placed in the waiting loop always provided th...

Page 360: ... subscriber logs into more than one group as incoming and outgoing he will only remain logged in as incoming and outgoing in the group that he logged into last And in all other groups he is then only incoming and outgoing Logging Subscribers In Out Proceed as follows Separately for subscribers Using the configuration manager Using a character string on the internal telephone see section Short Refe...

Page 361: ...ing Subscribers In Out 4 In the list fields under Status of outgoing calls select for each group member one of the following options Logged in Logs the telephone into the group Logged out Logs the telephone out of the group Permanently logged in Permanently logs the telephone of a subgroup into the main group ...

Page 362: ...iguration and query functions can be used Call charge queries including check in date Interim call charge calculation printout Wake up time configuration External access block Check out Room telephones The PBX provides a variety of functions that may not be suitable or may even be harmful in relation to room telephone use Therefore telephones configured as room telephones are blocked from not only...

Page 363: ...ne Scheduled call reminders and power dialling Call charge query and wake up time configuration using a function key Print function This print function enables a printout of the guest s call charges up to that point as an invoice or interim invoice including an itemised list of the individual calls This function is controlled by the hotel reception telephone Configuring the Hotel Function Requirem...

Page 364: ... each room telephone for call charge queries and for setting up wake up times optional see the telephone manual Note In order to avoid misunderstandings when querying call charges the value configured in the system telephone for the cost per call unit must corre spond to the value configured in the configuration manager optional see the telephone manual Configure the SFTP transfer if an evaluation...

Page 365: ...sure that the hotel continues to be available even when many guests are making calls e g for room reservation the reception telephones can be summarised to a group for instance You can then reserve one or several voice channels for this group A further option is to grant exchange line authorisation for the room telephones only for a part of the available external ports Selecting Room Telephones Al...

Page 366: ...isable to use an internal S0 port for one room only Subscriber scr Phone numbers This helps to ensure that a hotel guest will never be able to make calls charged to another device after changing his MSN at the telephone password protected when using a system telephone Call charges are not transferred for Internet accesses For this reason the uncontrolled setup of Internet connections by the hotel ...

Page 367: ...lity This function serves to determine the font quality of the telephone bill Proceed as follows Using the configuration manager Requirements For using the print option Printer connected to the PBX PCL4 compatible HP Laserjet For using the print option Configured reception telephone For using the print option Enabled print option 1 Open the page Functions Hotel function Create print form 2 In the ...

Page 368: ...touts list field Note When printing an interim invoice as information for the guest this setting will be ignored The original document will be printed in all cases Restoring the Preadjustment for the Printing Form If the preadjustment for the printing form is restored suggestions for the text will be automati cally entered into the entry fields and already existing entries will be discarded Procee...

Page 369: ...For using the print option Enabled print option 1 Open the page Functions Hotel function Create print form 2 Select or clear the Form feed check box under Number of printouts Entering the Header Text 7 lines with up to 80 characters each are available for the invoice header text The 8th line of the printout is automatically left blank The standard alignment of the text is alignment to the left Sin...

Page 370: ...xt is automatically left blank The standard alignment of the text is alignment to the left Since the selected font always has the same character width as with a typewiter not proportional the alignment of the text can be changed by blanks used as prefixes The sequence of the lines on the printout is the same as entered here If two lines are to be separated from each other by a blank line it is nec...

Page 371: ...ally followed by a line extending over the complete tenth line If the relevancy line has to be emphasised particularly the text in this line can be printed in bold Proceed as follows Using the configuration manager Requirements For using the print option Printer connected to the PBX PCL4 compatible HP Laserjet For using the print option Configured reception telephone For using the print option Ena...

Page 372: ... month 2 digits year 4 digits and separated via hyphens the hour 2 digits and minutes 2 digits e g 24 03 2011 08 14 The separators can be defined under Separator date or Separator time Moreover the check out date is given in this line aligned to the right Check out Here the term text is specified under which the check out date will be given on the telephone bill e g Checked out on Up to 16 charact...

Page 373: ... is printed out in the hh mm ss format e g 08 22 36 The separator is defined under Separator time for the complete printout Duration The term and the corresponding data are output behind the Time separated via two blanks The call duration is printed out in the mmm ss format e g 15 22 The separator is defined under Separator time for the complete printout Phone number The term and the corresponding...

Page 374: ...lowed by the line which serves to print out the final invoice amount In addition the printout of the tax amount contained in the invoice amount can be enabled Subsequently the tax will be displayed in the line below the final amount aligned to the left e g 16 V A T Euro 2 49 The percentage the explanatory text and the currency name can be adapted here accordingly Sum The term is output aligned to ...

Page 375: ...inal amount enter the required text 4 In the Currency name entry field under Final amount enter the required text 5 In the Tax entry field under the Final amount enter the current tax rate 6 In the V A T entry field under Final amount enter the required text 7 Select or clear the Print check box under Final amount Entering Text for Missing Call Data The PBX has a call data memory in which call dat...

Page 376: ...nabled print option 1 Open the page Functions Hotel function Create print form 2 Enter the desired text in the Missing call data entry field Entering Separators for the Date Here the character can be defined which is used to separate the individual values in a date on the printout from each other e g dot Proceed as follows Using the configuration manager Requirements For using the print option Pri...

Page 377: ...ible HP Laserjet For using the print option Configured reception telephone For using the print option Enabled print option 1 Open the page Functions Hotel function Create print form 2 Enter the desired separator into the Separator time entry field The following entries are possible Printing a Test Page A test page can be printed out to check the entered texts and the layout of the billing form Pro...

Page 378: ...e directly set at the room telephone They can then be queried at the reception telephone Proceed as follows At the room telephone Requirements Hotel function enabled optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Pick up the receiver of the room telephone 2 Select one of the following character strings 991 Sets the room state to cleaned up 992 Sets the r...

Page 379: ...s free are carried out as follows A single system telephone or a group is called using the InterCom function Note If a group is called using the InterCom function all system telephones of the group that have given the InterCom permission and are ready to take calls will be called The group status logged in logged out will not be taken into account Hands free calling is not possible in the case of ...

Page 380: ...lephone Possible entries The system telephone automatically takes the call after a single ring Switching InterCom Permission On Off If InterCom permission is enabled InterCom announcement or InterCom hands free calling is enabled on the InterCom destination in question Proceed as follows Separately for subscribers system telephones Using the configuration manager Using the menu function key on a s...

Page 381: ...t Hands Free Switching InterCom Permission On Off For admin Subscriber scr Properties Settings For user Subscriber Properties Settings 2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the InterCom announcement hands free calling check box under Special functions ...

Page 382: ...r for a configured time For one call only one telephone rings at a time A busy subscriber is skipped and the next subscriber in line is called If CF on no response was configured the group call is finished after the configured delay time and the CF destination is called instead C Adding All members logged into the group start to ring delayed by a configured time one after the other A busy subscrib...

Page 383: ... Configured time 20 seconds Priority order T1 T2 T3 T4 Ringing delay for ringing sequence All enabled for T3 CF delay time for CF on no Reply 20 seconds A All like All Split Group but a second caller hears the busy signal y Split Group During the call phase the group needs to be reachable for further callers Group splitting makes sure that approximately the same number of subscribers is available ...

Page 384: ...384 COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 Functions Ringing Sequence More Information on the Ringing Sequences A y All Split Group ...

Page 385: ... and Configuration V05 03 2016 385 Functions Ringing Sequence More Information on the Ringing Sequences B a y Linear fixed Split Group B b y Linear balancing Split Group This is different than Linear fixed Split Group due to the changing priorities only ...

Page 386: ...uration V05 03 2016 Functions Ringing Sequence More Information on the Ringing Sequences B a x y Linear fixed rotating Split Group B b x y Linear balancing rotating Split Group This is different than Linear fixed rotating Split Group due to the changing priorities only ...

Page 387: ... and Configuration V05 03 2016 387 Functions Ringing Sequence More Information on the Ringing Sequences C a y Adding fixed Split Group C b y Adding balancing Split Group This is different than Adding fixed Split Group due to the changing priorities only ...

Page 388: ...uration V05 03 2016 Functions Ringing Sequence More Information on the Ringing Sequences C a x y Adding fixed rotating Split Group C b x y Adding balancing rotating Split Group This is different than Adding fixed rotating Split Group due to the changing priorities only ...

Page 389: ...rs on the page Groups Properties Basic settings These subscriber will start to ring after the delay time configured under after If a call was not accepted although all logged in members of the group were called the call would be finished with a busy signal All Split Group The call is handled almost similar to the ringing sequence All The only difference is the way multiple calls to the group are h...

Page 390: ...oup Only the telephone of one group member will ring After the delay time configured under after another single group member will be called If all members of a group are called the process will be restarted with the first member of the group of the call order In the first rotation the next member of the group of the call order will be called immedi ately if a subscriber is busy In the second rotat...

Page 391: ...inished with a busy signal Adding balancing Split Group Here initially only one group members telephone is ringing After the delay time configured under after another single group member will be called If the group receives another call B initially the free group members will ring one after the other adding If for the first call A less than half of the group members are ringing more members are ad...

Page 392: ...this call frozen Only the remaining subscribers are added to call B If all group members are already ringing for call A the group is split for the calls The order of calls depends on the setting on the page Groups Properties Basic settings under Priority If finally all logged in members of a group are called the busy subscribers will hear knocking additionally only from external Adding balancing r...

Page 393: ...bscribers is independent of the group ringing sequences With the variants Linear and Adding it is possible that the last members of a group are not called because the next alarm subscriber has already been called After a PBX reset reboot the priorities assigned in the configuration are used for balancing Configuring Priority If a ringer scheme with priority see Please select a group was configured...

Page 394: ...ting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles If the ringing delay has been enabled the ringing delay time can be configured after which the corresponding subscribers will ring Proceed as follows Separa...

Page 395: ...ge line authorisation phone number presentation and subscriber call forwarding Profile assignment for groups and with it e g announcement before answering exchange line authorisation phone number presentation and group call forwarding Profile assignment for voice mail fax boxes and with it e g readiness Fallback options of the external ports Fallback number and delayed fallback Call distribution a...

Page 396: ...ollows Using the configuration manager 1 Open the page Time control Configurations 2 Click New 3 Enter the name of the configuration in the Configuration name entry field 4 In the Based on list field select a template from all configurations created so far 5 Click Save 6 In the Configuration dependent settings column select the check boxes for the settings that are to be copied from the template 7...

Page 397: ...ns 2 Click Copy This opens the Copy configurations window 3 In the list field at the top select the configuration whose settings are to be copied 4 Select the check box of the destination configurations into which the selected config uration is copied 5 In the Configuration dependent settings column select the check boxes for the settings that are to be copied 6 In the Add Replace column select on...

Page 398: ...ons 1 Open the page Time control Configurations 2 In the line of the configuration you want to switch on click Activate The Activate field will disappear in this line and appear in the line of the configuration switched on before The selected configuration is now switched on Note To switch off a configuration switch on a different configuration Alter natively select the Automatic configuration swi...

Page 399: ...he page Time control Configurations 2 Select or clear the Automatic configuration switching check box Creating Switching Times for Switching the Configuration A configuration applies until another configuration manual or automatic is enabled also beyond the daily change An exception to this would be enabled holidays When the holiday ends at 12 a m a switch is made back to the regular configuration...

Page 400: ...nfigured and enabled holidays 1 Open the page Time control Switching times 2 Select the desired day 3 Click New 4 In the list field under Time select the desired time 5 In the list field under Configuration select the desired configuration Further steps Enable the automatic configuration switchover Copying Switching Times Created switching times can be copied from one weekday to another Proceed as...

Page 401: ...tions can use the permanent configuration Call forwarding of one s own external number CF for MSNs DDI numbers or additional numbers Readiness of the voice mail fax boxes Note The permanent configuration for CF and the voice mailboxes fax boxes are set independent of each other and do not depend on each other You can set the Readiness for voice mail and fax boxes under Devices Voice mail fax boxes...

Page 402: ...gured Switching Times The overview of the configured switching times shows the time periods the configurations are valid day times from 12 p m of one day to 12 p m of the next day Additionally a manually switched configuration is shown Refer to the legend to see what the colours for the configured configurations mean Each weekday is presented in a separat column A public holiday in the current cal...

Page 403: ...the TAPI functions The PBX is addressed by the server over the Ethernet interface When a user wants to dial from the client PC the command is forwarded to the server The server signals this to the PBX which then establishes the connection LAN TAPI Functions LAN TAPI supports the following functions Display of the called MSN multi company operation Call forwarding CFU CFB CFNR Call deflection forwa...

Page 404: ...nal see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the page Functions LAN TAPI 2 Select or clear the Use PBX Call Assist check box under SETTINGS Further steps Install the server and client software You will find the installation files on the Internet see www auerswald de service Configuring Subscribers for LAN TAPI All subscribers that should be controlled ...

Page 405: ... entries Note The new configuration will only become effective after the PBX or the TAPI server has been restarted Configuring the Password for the Network Connection on the TAPI Server Proceed as follows Using the configuration manager 1 Open the page Functions LAN TAPI 2 Enter the password in the Password for the network connection of the TAPI server entry field Possible entries Note To change c...

Page 406: ... A driver file exe in its current version saved on a data storage device PC Server PC that fulfils one of the following minimum requirements 1 Start driver file exe on the server PC The TAPI driver installation is started Caution A high level does not necessarily indicate a secure password as this can also be reached by entering names and birth dates in connection with special characters However n...

Page 407: ... Enter the password for the network connection of the TAPI server in the Password and Repeat password entry fields Click OK 5 Click Close 6 Restart the PC Restarting the TAPI Server Proceed as follows Using the configuration manager 1 Open the page Functions LAN TAPI 2 Click Restart under Restart TAPI server Checking the Function of the LAN TAPI To perform a simple function check of the TAPI drive...

Page 408: ...n the entry field and press Enter 2 Click Extras Connect with In the Line list field select one of the telephones offered for controlling Click OK 3 In the Phone number entry field entry an internal or external number Enter the phone number exactly as you would dial it and click Dial The controlled telephone is called As soon as you pick up the receiver the destina tion number dialled in this exam...

Page 409: ...d to the PBX This announcement output must be created in the configuration of the PBX and assigned an internal number to call it The announcement output can be created with the device wizard Various devices supported by the PBX that can be used as announcement output are available as device templates for this purpose Their factory settings already include several default values for operation of th...

Page 410: ... and 1200 1299 are no longer available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line access number restricts the telephone numbering plan 8 Click Save 9 Click Close Note To create further configurations for an announcement output open the page Devices Announcement outputs and click Configure in the l...

Page 411: ...w how much time the connected device requires to be ready for reception again after receiving DTMF sequences see the manual of the device in question The dead time of the announcement output determines how many milliseconds the PBX will wait before it sends DTMF sequences to the announcement output again Proceed as follows Separately for announcement outputs Using the configuration manager Require...

Page 412: ...onal see chapter Important Information Product Details Basic Assembly and Extensions Created announcement output 1 Open the page Devices Announcement outputs Note Alternatively you can also create and assign relays on the page Devices Relays Actuators see chapter Functions Relays Actuators 2 Click under Relays in the line for the corresponding announcement output Note If suitable relays have alrea...

Page 413: ...ed as follows Separately for subscribers Using the configuration manager Requirements Created announcement output 1 Open the page Subscriber scr Properties Authorisations 2 In the list field at the top select the subscriber in question by his name or number 3 In the Speaker announcement list field select one of the available options Performing Loudspeaker Announcement Proceed as follows Using an i...

Page 414: ...LCR at the external connection on Using the configuration manager on the following pages Public switched tel networks ISDN connections PTMP connection Public switched tel networks ISDN connections PBX base numbers trunk bundles Configure Public switched tel networks Analogue connections Public switched tel networks Voice over IP VoIP Accounts Configure Selecting the subscribers on which automatic ...

Page 415: ... Enabled LCR subscriber 1 Open the page Routing LCR subscriber 2 Click New 3 Select the desired internal number from the list field or select from both list fields the first and last internal number to create a list of several LCR subscribers Importing the LCR Configuration Providers Tariff Groups and Data for Soft LCR 4 0 Using special tariff calculators e g www Telefon Sparbuch de you can calcul...

Page 416: ...nfiguration data is imported and displayed in the corresponding tables Creating Providers The provider list provides space for up to 50 dial around providers Proceed as follows Using the configuration manager 1 Open the page Routing Soft LCR 4 0 Provider 2 Click New 3 In the Provider area code entry field enter the provider area code without an exchange line access number 4 Enter a name in the Pro...

Page 417: ...d the existing LCR data are deleted Proceed as follows Using the configuration manager Requirements A configured local area code 1 Open the page Routing Soft LCR 4 0 Networks LCR import 2 Click Create under CREATE LCR NETWORKS AUTOMATICALLY WITH HELP OF THE AREA CODE 3 Click Yes 4 Click OK Further steps Enter the tariff information in the LCR tables Creating Networks Manually for Soft LCR 4 0 Up t...

Page 418: ...he tariff information in the LCR tables Creating Prefixes for Networks Manually for Soft LCR 4 0 A prefix contains the prefix or all of the prefixes from the area that should be collected for the network e g local telephone network regional network international network Up to 1000 entries Area codes Area code ranges and Name can be created for all networks in total Note LCR networks and the corres...

Page 419: ... 3 to 6 to create additional entries Further steps Enter the tariff information in the LCR tables Creating Tariff Information for Networks for Soft LCR 4 0 Tariff information determines which providers are used for dialling LCR calls depending on the day and hour Note LCR requires correct system data Settings Date Time of the PBX Valid holidays for LCR are to be switched on the PBX calendar Functi...

Page 420: ...allback provider enter the corresponding values Possible entries Note If a fee is charged for each established connection by the provider Price per connection the price has to be entered to charge the LCR calls correctly Mon Fri The dial attempt is carried out from Monday to Friday via the corre sponding providers Mo Su holiday The dial attempt is always carried out via the corresponding provider ...

Page 421: ...pulse entry fields under Main provider 1st fallback provider and 2nd fallback provider enter how many seconds the provider assigns the first meter pulse after the connection has been established after CONNECT Possible entries Note This meter pulse is fully billed by the provider even if the call is ended before this time has elapsed 11 In the Second pulse entry fields under Main provider 1st fallb...

Page 422: ...figuration for Soft LCR 4 0 from the PBX A completely created LCR configuration can be read out of the PBX and saved on the PC Proceed as follows Using the configuration manager 1 Open the page Routing Soft LCR 4 0 Networks LCR import 2 Click Export The dialogue for downloading the configuration file softlcr txt gz appears 3 Save the configuration file on a data storage device PC ...

Page 423: ... The desired communication partner is then notified of the waiting caller He can then take the call by dialling the phone number that had previously been transferred Parking the Call Internally Requirements Authorisation Call Parking assigned to the subscriber Configured base number During an external call proceed as follows 1 Press the Flash key or the Query key 2 Enter the internal base number P...

Page 424: ...over the loudspeaker Unparking the Call Requirements Authorisation Call Parking assigned to the subscriber Configured base number 1 Pick up the receiver 2 Enter the internal base number Possible entries 3 Dial the number of the park position Possible entries You are talking with the waiting caller Unparking a Second Call During a Call Requirements Authorisation Call Parking assigned to the subscri...

Page 425: ... subscribers Using the configuration manager 1 Open the page Subscriber scr Properties Authorisations 2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the Call Parking check box Configuring the Internal Base Telephone Number for the Parking Zone The internal base number is a phone number taken from the internal numbering plan When put togethe...

Page 426: ...nge line access number restricts the telephone numbering plan 3 Enter the corresponding name in the Name entry field Configuring Hold Time The hold time indicates how many minutes a call is kept in the internal parking zone at most After the hold time has elapsed the subscriber that put the call in the parking zone is again signaled that the call is still there If this subscriber is busy the call ...

Page 427: ...e for the phone number on a server on the Internet that offers a search service If the server is accessible and the desired data is stored there this information is transferred to the telephone The name is shown on the display of a system telephone optional see telephone manual and saved in the External partner column of the call data list Call data list Clicking in the External partner column of ...

Page 428: ...bled online name search click the options field In the Active column in the line of the service provider to be used for the online name search Creating Default Service Providers Automatically The service provider list accommodates up to five service providers Proceed as follows Using the configuration manager 1 Open the page Functions Online name search Basic settings 2 Click Standard 3 Click Cont...

Page 429: ...imported and click Open this text is dependent on the operating system used 5 Click Import file The data of the import file is added to the existing list of providers without verification whether a provider is already contained in the list double entries Note When importing several providers the import is only carried out until the maximum number of providers is reached and then it is cancelled Do...

Page 430: ...data are downloaded and the provider is displayed under Service provider Downloading Provider Data via an existing connection between the PC and the Internet Requirements PC with an existing Internet connection 1 Open the page Functions Online name search Basic settings 2 Click Online service provider 3 In the Provider list field select the desired provider 4 Click Download The dialogue for downlo...

Page 431: ...up Parameter Note For the provider configuration you need know how in HTML HTTP and regular expressions Further steps Create the group filter for the service providers Creating Group Filters for Service Providers A group filter specifies according to which search commands or character strings the response of the service provider HTML code will be searched If one of these search properties is found...

Page 432: ... Click Save The group filter will be taken over into the list 6 Click Configure in the line of the group filter in question 7 Click New 8 Enter a search command regular expression or the character string you want to search for into the Search property entry field 9 In the Mode list field select one of the following options 10 Select or clear the Line Mode check box Use Match The response of the se...

Page 433: ...he service providers Setting the Priority of the Group Filters Up to five group filters can be created for each service provider If several group filters have been created the sequence of application of these filters can be determined priority Note A group filter will only be processed if the application of group filters with a higher priority has not been successful Proceed as follows Using the c...

Page 434: ...ctions Online name search Basic settings Configure Search attributes Functions Online name search Basic settings Configure Configure 2 Click Copy A dialogue appears 3 In the list field select the service provider the group filter or the search attribute whose data shall be copied 4 In the entry field enter a name for the new service provider the new group filter or the new search attribute 5 Click...

Page 435: ...settings 2 In the Active column enable the service provider whose configuration you want to test 3 Click Test 4 In the Phone number entry field enter the phone number to be tested 5 In the Filter search properties list field select how many of the configured search properties are to be processed 6 Click Execute The search result will be displayed in the output field Exporting Service Providers Pro...

Page 436: ...into the text converter During conversion the character string will be substituted by the corresponding text Note Up to 64 character strings can be entered into the text converter Proceed as follows Using the configuration manager 1 Open the page Functions Online name search Text converter 2 The character strings can be entered manually Alternatively conventional character strings can be entered a...

Page 437: ...ely for subscribers Separately for configurations Using the configuration manager Using a character string on the internal telephone see section Short Reference Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignmen...

Page 438: ...ows Separately for groups Separately for configurations Using the configuration manager Using a character string on the internal telephone see section Short Reference Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For ass...

Page 439: ...ti path Call Forwarding check box 4 If you have enabled multi path call forwarding enter the destination number in the Destination number entry field under Multi path Call Forwarding Possible entries Enables multi path call forwarding Disables multi path call forwarding No other action is required External number Short code number Internal number of the individual telephone Internal number of the ...

Page 440: ...enu function key on a system telephone optional see the telephone manual Requirements Authorisation Pick up assigned to the subscriber To pick up an external call Exchange line authorisation assigned to the subscriber for incoming calls International National City or only incoming with emergency call If an internal telephone rings in your proximity proceed as follows 1 Pick up the receiver of your...

Page 441: ...r of the telephone that is ringing Possible entries You are connected with the caller Switching the Authorisation for Pick up On Off If the authorisation for pick up is enabled the subscriber in question can take calls by pick up Proceed as follows Separately for subscribers Using the configuration manager 1 Open the page Subscriber scr Properties Authorisations 2 In the list field at the top sele...

Page 442: ... number 3 In the Call take over list field under Special functions select one of the following options No Calls of the subscriber may not be taken by pick up Global The subscriber may take calls to all other subscribers by pick up Group s voice mailbox es This subscriber may take calls of other subscribers that are members of groups the subscriber is also member of It does not make any difference ...

Page 443: ...orisation assigned to the subscriber for incoming calls International National City or only incoming with emergency call If the answering machine has already taken the call proceed as follows 1 Pick up the receiver of your telephone 2 Dial 06 3 Enter the internal number of the answering machine that is conducting the call to be picked up Possible entries You are connected with the caller Internal ...

Page 444: ...nd receive information about their calls As precondition for the display of phone numbers the monitored subscriber or group must have enabled preliminary pick up query and monitoring Whether voice mail and fax boxes can be monitored in this way depends on the subscribers and groups who own the boxes or have redirected their calls to them You can use this functions with the following VoIP end devic...

Page 445: ...nment of the profile see chapter Settings Profiles Requirements VoIP end device which can evaluate the available information by BLF VoIP telephone from another manufacturer SIP convenience package enabled optional see chapter Important Information Product Details Basic Assembly and Extensions 1 Open the following page For admin Subscriber scr Properties Settings For user Subscriber Properties Sett...

Page 446: ...tting is also possible configuration dependent via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements VoIP end device which can evaluate the available information by BLF VoIP telephone from another manufacturer SIP conve...

Page 447: ...calls to group members is enabled a member of this group can pick up calls to the phone number of the group as well as direct calls to individual members of the group If Pick up of all calls to group members is disabled a member of this group can only pick up direct calls to the phone number of the group Proceed as follows Separately for groups Separately for configurations Using the configuration...

Page 448: ...pick up query and monitoring enabled Pick up of all calls to group members enabled for the group Authorisation Pick up assigned to the subscriber To pick up an external call Exchange line authorisation assigned to the subscriber for incoming calls International National City or only incoming with emergency call Speed dialling key configured for the group 1 Press the speed dialling key configured f...

Page 449: ...onfigurations can be created for each of the functions listed below one for private calls and one for business calls If differently configurable functions for private and business calls are disabled only one config uration can be created for the functions listed below This applies to private calls as well as to business calls Note If differently configurable functions for private and business call...

Page 450: ...he subscriber in question in the call data record based on the user PIN Requirements User PIN configured for the subscriber 1 Pick up the receiver of any internal telephone 2 Dial 92 3 Enter the user PIN 4 Dial 5 Enter the external number Possible entries You are making a personal call Initiating Private Exchange Line Access without a PIN Authorisation granted specifically to the subscriber allows...

Page 451: ...e subscriber is able to make private calls without entering a user PIN but only on his own telephone Proceed as follows Separately for subscribers Using the configuration manager 1 Open the following page For admin Subscriber scr Properties Settings For user Subscriber Properties Settings 2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the P...

Page 452: ...apter Important Information Product Details Basic Assembly and Extensions System telephone 1 Configure a project list on a system telephone optional see the telephone manual The user can select the project from this list also using the name 2 If required configure a function key on the system telephone for selecting the projects a specific project optional see the telephone manual Note On a system...

Page 453: ... will be placed near the telephone A secret monitoring is not possible Switching Room Monitoring On Off If room monitoring is enabled for a subscriber you can listen into the room where the telephone in question is located Proceed as follows Using a character string on the internal telephone 1 Pick up the receiver 2 Dial 8 61 to enable room monitoring Note You cannot make calls from the configured...

Page 454: ...hort Reference Requirements Room Monitoring on a telephone in the room to be monitored switched on Receiver of this telephone picked up 1 Pick up the receiver of an internal telephone 2 Dial the internal number of the corresponding telephone in the room to be monitored for exchange line request type Direct exchange line telephone with preceding You can now listen into the room Further steps Replac...

Page 455: ... operation guide of the telephone Sonderstellung ein Es kann lediglich in der Betriebsart automatische Konfigurationsumschaltung verwendet werden um die automatische Konfigurationsumschaltung per Telefon ein oder auszuschalten Zu diesem Zweck wird das Relais ein oder ausgeschaltet Bedienung für Standardtelefone siehe Abschnitt Kurzreferenz unter Relais für Systemtelefone siehe Anleitung des Telefo...

Page 456: ...to a door terminal The PBX switches on the relay as soon as an internal subscriber triggers light switching for the assigned door terminal Alternatively switching can be triggered manually by telephone The PBX switches off the relay after the defined switching duration Possible use Switching a staircase light Alarm The relay is assigned to an alarm The PBX switches on the relay as soon as the assi...

Page 457: ... manually by telephone The PBX switches off the relay after the defined switching duration Possible use Switching a PC Second ringer The relay is assigned to a subscriber a group or a door call The PBX switches on the relay as soon as the assigned subscriber or group is being called or at the start of a door call The PBX switches off the relay at the end of the call Possible use Switching a second...

Page 458: ...d of the connected device see manual and settings of the device in question Various IP switch relays supported by the PBX are available as device templates They already include several default values for operation of the IP switch relays in their factory settings If no of the device templates on offer matches your installation you can select a user defined device template In addition you can selec...

Page 459: ...e device template but are not needed can be deleted To do so click 11 Click Save 12 Click Close Note To change the settings for the IP switch relay created in this way click Configure in the line of the corresponding IP switch relay on the page Devices Device wizard To create further configurations for the relays open the page Devices Relays Actuators The configuration is described in the followin...

Page 460: ...formation Product Details Basic Assembly and Extensions Created device e g door terminal IP switch relay as whose part the relay is to be created 1 Open the page Devices Relays Actuators 2 Click New 3 Enter a name for the relay in the Name entry field 4 In the Add to list field select the device as whose part the relay is to be created 5 Click Save Note To create further configurations for a relay...

Page 461: ...Speaking Select the door terminal or the announcement output in the list field Click Ok When selecting Door opener Light Select the door terminal in the list field Click Ok When selecting Alarm Select the corresponding alarm in the list field Click Ok When selecting PC relay subscriber Select the corresponding subscriber in the list field Click Ok When selecting Second ringer Select the correspond...

Page 462: ... If the PBX is enabled as the relay s master the PBX restores the relay to the last state it was able to identify after it is rebooted Proceed as follows Separately for relays Using the Configuration Manager Requirements the relay must have been set up 1 Open the page Devices Relays actuators 2 Click Configure in the line containing the relevant relay 3 Select or clear the PBX acts as master check...

Page 463: ...tching duration for the relay For analogue relays also enter the DTMF sequences for off control of the relay If off control is switched off enter the hold time of the relay Entering the Switching Duration of the Relay The switching duration of a relay determines after how many seconds the PBX will switch off the relay The switching duration is used for relays with the operating modes Light Door op...

Page 464: ...d time of the relay can be used instead of the switching duration This will only make sense if the hold time of the relay is sufficiently long for example for a door opener The PBX needs to know how long the relay will be held in order to signalise holding of the relay on the system telephones see the manual of the device in question Proceed as follows Separately for relays Using the configuration...

Page 465: ... again Proceed as follows Separately for relays Using the configuration manager Requirements Created analogue relay 1 Open the page Devices Relays Actuators 2 Click Configure in the line for the corresponding relay 3 Enter the time required by the connected device in the Dead time entry field Possible entries Entering DTMF Sequences to Control the Relay The PBX uses DTMF sequences to control the a...

Page 466: ... the authorisation for switching of relays is enabled the subscriber in question can switch relays manually Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Subscriber scr Profiles Configuration Configure Auhtorisa tions If the check box Profile controlled setting...

Page 467: ...y 3 Select or clear the Switching of relay check box Switching a Relay Manually Proceed as follows Using a character string on the internal telephone see section Short Reference Using a character string on the external telephone see section Short Reference Using the menu function key on a system telephone optional see the telephone manual ...

Page 468: ...r configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements External S0 port optional see chapter Important Info...

Page 469: ... list field select how many B channels of the external connection should be reserved These B channels are never available to the other subscribers or groups Note If a channel should be reserved for one subscriber this subscriber has to be assigned alone to a group A B channel reserved for a group is only available for the members of the group who are logged in the group outgoing ...

Page 470: ...mber Switching CLIP Information On Off If CLIP information is enabled the phone number information if transmitted is displayed on the display of CLIP capable analogue telephones Note A caller s phone number if transmitted is automatically displayed on ISDN telephones Switching this on off can also be made simultaneously for several subscribers Open the page Subscriber scr Function overview Analogu...

Page 471: ...in the PBX If an identical phone number is found the name saved in the PBX is also displayed in addition to the phone number information Note For some end devices extended CLIP information can cause problems and should therefore be disabled Switching this on off can also be made simultaneously for several subscribers Open the page Subscribers Scr Function overview Analogue settings In the required...

Page 472: ...ivate calls and one for business calls see also chapter Functions Private Personalised Exchange Line Access Switching Differently Config urable Functions for Private and Business Calls On Off Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled ...

Page 473: ...tely for groups Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements Configured external num...

Page 474: ...umber should be presented to the partner called or not The number from your own connection can still be transmitted to the network provider so that the charges can be calcu lated correctly Note For this function the telephone service Calling Line Identification Restriction CLIR2 needs to be released by the network provider On ISDN telephones and system telephones Calling Line Identification Restri...

Page 475: ...andard or Exchange line dependent For the Exchange line dependent option each exchange line can have an individual number presented to the network provider or to the caller separately The number presentation to the caller is suppressed by the telephone before starting a call The number presentation to the network provider is not suppressed by the telephone If the number presentation should always ...

Page 476: ...rately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements Configured external numbers 1 Open the page...

Page 477: ...e As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements Configured external numbers 1 Open the page Groups Properties Exchange line settings 2 In the list field...

Page 478: ...telephone service Connected Line Identification Restriction COLR2 must be released by the network provider On a connection with a GSM gateway the phone number presentation configured in the PBX is not used because the actual phone number presentation is directly configured in the individual GSM gateway On a connection with CLIP no screening enabled the number presentation defined here is not consi...

Page 479: ...ation Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles 1 Open the following page For admin Groups Properties Settings For user Group Properties Settings 2 In the list field at the top select the group in question by its name or number 3 In the Number presentation...

Page 480: ...call forwarding for groups is used internal and external calls to a group can be rerouted to other internal telephones or external connections In this way a person that is not a member of this group and therefore cannot log in can receive these calls Call forwarding for groups makes sure that someone is always available on the group number even if the calls cannot be taken by a member of the group...

Page 481: ...t is forwarded Note A different destination can be configured for each of the three call forwarding types If CF on busy and CF on no reply are enabled at the same time both types apply Depending on which case occurs the telephone is busy or nobody answers it the call is forwarded to their respective phone numbers If CF unconditional is enabled in addition to the CF on busy and or CF on no reply al...

Page 482: ...erty set in the right hand column will apply For assignment of the profile see chapter Settings Profiles 1 Open the following page For admin Subscriber scr Properties Reachability For user Subscriber Properties Reachability 2 In the list field at the top select the subscriber in question by his name or number 3 Depending on the call forwarding type desired select or clear one of the following chec...

Page 483: ...member nor is it required to consider parallel calling or fallback on busy Further steps To remind you having configured call forwarding on your telephone you can switch on a special dial tone Subscriber scr Properties Signallisation by tones Switching Subscriber Call Forwarding Only for External Calls On Off If call forwarding for subscribers unconditional on busy on no reply is only performed fo...

Page 484: ...e CF destination is busy The maximum call duration has been reached after approx 2 minutes During CF cascading the PBX memorises the subscribers who have already been called for this call If the call is to be redirected by means of call forwarding to a destination number which has already been called during the cascading there will be no further call forwarding The call will be treated as if there...

Page 485: ...ch the subscriber is logged in as incoming will be forwarded to the CF destination of the subscriber Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set i...

Page 486: ...ia profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles 1 Open the page Subscriber scr Properties Authorisations 2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the Configuration...

Page 487: ... Time for Call Forwarding on No Reply for Subscribers The delay time for call forwarding on no reply for subscribers indicates after how many seconds a call is forwarded Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check...

Page 488: ...lick for a configuration to list the status of call forwarding for the selected configuration The following columns are displayed Phone number name All available subscribers and groups are displayed here Destination number The phone number to which incoming calls can be forwarded when call forwarding or multi path call forwarding is enabled is displayed here Note The table field which indicates wh...

Page 489: ...epending on the call forwarding type desired select or clear one of the following check boxes immediately or on busy or on no reply or if all are logged out 4 If you have enabled a call forwarding type enter the destination number in the Desti nation number entry field under the desired call forwarding type immediately or on busy or on no reply or if all are logged out Possible entries Note The ph...

Page 490: ...annel in the case of call forwarding to an external destination the PBX tries to reroute the call directly at the network provider using call deflection The following requirements must be fulfilled for this purpose 1 The incoming call was made via an ISDN network provider supporting call deflection 2 The rerouted phone number is neither called as a group member nor is it required to consider paral...

Page 491: ...ched a busy signal is issued Possible reasons The CF destination is busy The maximum call duration has been reached after approx 2 minutes During CF cascading the PBX memorises the subscribers who have already been called for this call If the call is to be redirected by means of call forwarding to a destination number which has already been called during the cascading there will be no further call...

Page 492: ...cted to a group of which the group is a member will be forwarded to the CF destination of the group Proceed as follows Separately for groups Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the ...

Page 493: ...the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles 1 Open the following page For admin Groups Properties Reachability For user Group properties Reachability 2 In the list field at the top select the subscriber in question by his name or number 3 in the Delay time for CF on no r...

Page 494: ...or the current configuration using a digit sequence As soon as every call forwarding has been switched off in the permanent configuration the permanent configuration for the corresponding phone number is switched off and the configuration dependent settings apply Tip To override the configuration dependent settings with no call forwarding enable call forwarding in the permanent configuration witho...

Page 495: ...n on off via telephone Sending keypad information to the network provider Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column wil...

Page 496: ...m Creating a Switch Input and Assigning it to the Alarm Separately for door terminals see chapter Functions Door Functions Creating a Door Call and Assigning it to the Door Terminal Entering the DTMF Sequence The PBX can detect the actuation of a door bell button for example and then trigger an alarm or a door call To detect the actuation of a door bell button the PBX needs to know which DTMF sequ...

Page 497: ...the actuation of a door bell button the PBX needs to know which SIP invite the connected device sends in this case see manual and settings of the device in question Note The SIP invite usually is the phone number assigned to the door bell button within the door terminal Proceed as follows Separately for switch inputs Using the configuration manager Requirements Created VoIP switch input 1 Open one...

Page 498: ...ber If a call restrictor outgoing is enabled for a subscriber the subscriber can not dial the phone numbers entered in the call restrictor irrespective of his exchange line authorisation For a single subscriber the configuration can be made for business and private calls separately Proceed as follows Separately for subscribers Note If differently configurable functions for private and business cal...

Page 499: ... Call restrictor outgoing check boxes 4 If you have enabled a call restrictor select the call restrictor you want in the corre sponding list fields Switching the Call Restrictor outgoing On Off for Group If a call restrictor outgoing is enabled for a group the group members logged in as outgoing can not dial the phone numbers entered in the call restrictor irrespective of their exchange line autho...

Page 500: ...s each with 20 phone numbers Proceed as follows Using the configuration manager 1 Open the page User data Special numbers 2 Click New 3 Select Call Restrictor outgoing in the list field 4 Enter the name of the call restrictor in the Name entry field 5 Click Save 6 Click Configure A page opens for creating phone numbers ranges for the call restrictor in question 7 Click New 8 In the Phone number ra...

Page 501: ...onal numbers in the call restrictor 12 Repeat step 2 to 10 to create additional call restrictors List of Configured Call Restrictors Outgoing The list of call restrictors and deblockers shows all of the previously configured call restrictors Note The list can be opened in the configuration manager by selecting User data Special numbers Click under Ext phone number range Name to open the list of th...

Page 502: ...s entered in the call restrictor or no number is rejected Proceed as follows Separately for subscribers Separately for configurations Using the configuration manager Using a character string on the internal telephone see section Short Reference Using the menu function key on a system telephone optional see the telephone manual Note As described in the following the setting is also possible via pro...

Page 503: ...guration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements Configured call restrictor 1 Open the page Groups Properties Reachability 2 In the l...

Page 504: ...elect Call Restrictor incoming in the list field 4 Enter the name of the call restrictor in the Name entry field 5 Click Save 6 Click Configure A page opens for creating phone numbers ranges for the call restrictor in question 7 Select or clear the Restrict anonymous calls check box 8 Click New 9 In the Phone number range entry field enter the phone number range 10 Enter the name of the correspond...

Page 505: ...505 Functions Call Restrictor Incoming Robinson Numbers List of Configured Call Restrictors Incoming Note The list can be opened in the configuration manager by selecting User data Special numbers Click under Ext phone number range Name to open the list of the configured phone numbers ...

Page 506: ... an external call even if you have telephone book authorisation Switching Telephone Book Authorisation for Subscriber On Off If the telephone book authorisation is enabled for a subscriber the subscriber can dial the phone numbers entered in the contact group Telephone book version 1 irrespective of his exchange line authorisation Proceed as follows Separately for subscribers Note If differently c...

Page 507: ...ion by his name or number 3 Select or clear the Telephone book authorisation business and Telephone book authorisation private or Telephone book authorisation check boxes Further steps Create the desired contacts Assign the desired contacts to the Telephone book version 1 contact group Switching Telephone Book Authorisation for Group On Off If the telephone book authorisation is enabled for a grou...

Page 508: ...tion list field select one of the following options Further steps Create the desired contacts Assign the desired contacts to the Telephone book version 1 contact group No All subscribers logged in outgoing into this group have no telephone book authorisation This is also the case if they have a telephone book authorisation as a single subscriber not logged in Yes All subscribers logged in outgoing...

Page 509: ...t is disconnected The on hold time is reduced if internal subscribers are ringing but not taking the call Then the caller is rejected after less than 8 minutes Proceed as follows for configuration Managing and assigning audio files for announcements Using the configuration manager on the following pages Functions Music on Hold Announcements File management Functions Music on Hold announcements Fil...

Page 510: ...ering list field select one of the following options Configuring the Call Signallisation Proceed as follows Separately for groups Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand ...

Page 511: ...ger Requirements Assigned announcement before answering 1 Open the page Groups Properties Reachability 2 In the list field at the top select the group in question by its name or number 3 In the Selection of announcement list field under Ann before answering select the required announcement before answering Switching Announcement before Answering for Fallback On Off and Selecting Announcement If an...

Page 512: ... 2 In the CALL DISTRIBUTION FOR list field select the required connection 3 Click the required configuration 4 Select the Fallback option 5 In the list fields under Fallback select the settings for the fallback No Announcement before Answering The caller hears no announcement Ann before answering 1 10 The caller hears the selected announcement No subscriber The caller is not transferred The is ter...

Page 513: ...ou can use this function with the following end devices Auerswald VoIP system telephones and standard VoIP telephones The Instant Messaging app is used to send and receive text messages via SIP optional see the telephone manual Auerswald IP DECT telephones The COMfortel M 100 M 200 und M 300 handsets only support the reception of text messages via SIP Standard VoIP end devices of other vendors As ...

Page 514: ...ct their actuation e g because a door bell button has been pressed the PBX needs to know which DTMF sequence or which SIP invite the door terminal sends when a button is pressed see manual and settings of the device in question Note The DTMF sequence or the SIP invite usually is the phone number assigned to the door bell button within the door terminal After the door terminal has been configured i...

Page 515: ...fields select the module and the port to which the door terminal is connected 6 Click Save 7 Enter a new internal number in the Phone number entry field Possible entries Note Double allocation of a number is not possible Using phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of phone numbers with more digits For example if the phone number 12 is ass...

Page 516: ...r entry fields enter the required call destination Possible entries Note The call destination is first entered identically for all configurations It can bechanged afterwards If a door call should also be executed via VoIP accounts or GSM gateways in any case the external number must be entered with the corresponding city code even if it is the local prefix 11 Click Save 12 Click Close Note To chan...

Page 517: ...ame entry field 5 In the Module and Port list fields select the module and the port to which the door terminal is connected 6 Click Save 7 Enter a new internal number in the Phone number entry field Possible entries Note Double allocation of a number is not possible Using phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of phone numbers with more di...

Page 518: ...o do so click 14 Enter the SIP invites which the connected door terminal uses as signal in the SIP invite entry fields i e the phone number assigned to the door bell button within the door terminal Possible entries Note If default values have already been entered in the device template the entry fields will not be displayed If you want to change these values click Expert 15 In the Destination numb...

Page 519: ...rresponding door terminal on the page Devices Device wizard To create further configurations for a door terminal open the page Devices Door terminals and click Configure in the line of the corresponding door terminal The configuration is described in the following To reset the door terminal to the default settings of the device template delete the door terminal on page Devices Device wizard and cr...

Page 520: ...ce requires to be ready for reception again after receiving DTMF sequences see the manual of the device in question The dead time of the door terminal determines how many milliseconds the PBX will wait before it sends DTMF sequences to the connected device again Proceed as follows Separately for door terminals Using the configuration manager Requirements Created analogue door terminal 1 Open the p...

Page 521: ...to the Door Terminal The door bell buttons of a door terminal can be used to initiate configuration dependent internal and external door calls For this purpose the door bell buttons must be created as switch inputs in the PBX They must then be allocated call destinations and assigned to the door terminal To detect a door call e g because a door bell button has been pressed the PBX needs to know wh...

Page 522: ...Possible entries 5 Only for VoIP door terminals Enter the SIP invite which the connected device uses as signal in the SIP invite entry field Possible entries 6 In the Destination number list field select the required call destination Or after selecting Enter destination number in the Destination number entry field enter the required call destination Possible entries Note The call destination is fi...

Page 523: ...nal door calls to the internal PBX subscribers Note Signalling is carried out by analogue devices as described depending on the end device used ISDN devices generate their own call tone ringtone For more information refer to the description of your ISDN end device Auerswald system telephones ring with the ringtone set for door calls Proceed as follows Separately for door calls Separately for confi...

Page 524: ...rately for configurations Using the configuration manager Requirements Door terminal and switch input optional see chapter Important Information Product Details Basic Assembly and Extensions Configured door call 1 Open the page Devices Door terminals 2 Click in the line of the corresponding door call 3 In the Call duration list field select the desired call duration 1 x long 1 long tone 1 second 4...

Page 525: ...Proceed as follows Separately for door calls Separately for configurations Using the configuration manager Requirements Created door call 1 Open the page Devices Door terminals 2 Click in the line of the corresponding door call 3 In the Exchange line selection number presentation list field select one of the following options 4 In the DDI entry field enter the DDI to be presented from the extensio...

Page 526: ...f the existing relays Creating a Relay and Assigning it to the Door Terminal The door terminal can be assigned a relay with one of the three operating modes speaking door opener and light For a detailed description of the operating modes refer to the chapter Functions Relays Actuators Relay Operating Modes A relay used for this purpose can for example be part of a connected door terminal or be con...

Page 527: ...and click If you do not want to use any of the existing relays select New relay in the list field The relay will be created as part of the door terminal 3 Enter a name for the relay in the Name entry field 4 Select one of the available options in the Operating mode of the relay list field Note You will only be offered operating modes which are not yet used for relays of this door terminal 5 Click ...

Page 528: ...olled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles Requirements Created door terminal 1 Open the page Subscriber scr Properties Authorisations 2 In the list field at the top select the subscriber in question by his name or number 3 In the Open door list field select one of the available options Accepting...

Page 529: ...elephone for the entry is preceding the phone number Calling a Door during a Call Requirements Configured door terminal 1 Press the Flash key or the Query key 2 Dial the internal number of the door terminal Note If you use a direct exchange line telephone for the entry is preceding the phone number Accepting Door Call during a Call Requirements Configured door terminal Configured door call When yo...

Page 530: ...ous communication partner hears the hold music Opening the Door during a Door Call Proceed as follows Using an internal telephone Using the menu function key on a system telephone optional see the telephone manual Requirements Configured door terminal Configured relay with operating mode Door opener Authorisation Open door assigned to subscriber or group 1 Press the Flash key or the Query key 2 Di...

Page 531: ...d text messages via SIP RFC 3428 see chapter Functions Text Messages Switching Transmission of the Display Name On Off If transmission of the display name is switched on the entered display name will be transmitted when the subscriber makes an internal call and displayed on the called telephone If transmission of the display name is switched off the subscriber name entered in the PBX will be displ...

Page 532: ...mission of the Display Name On Off 2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the Transmission of the display name check box Note Depending on the settings for system telephone and address book entry the display name can be entered on the page Subscriber scr Properties Basic settings ...

Page 533: ... is busy when dialled the next connection selected is attempted up to three are possible After a dial attempt with the third connection if no connection is established you hear the busy signal Note If a call is initiated over a targeted exchange line access point or VoIP access point VoIP GSM routing is not performed The VoIP GSM routing is performed depending on the destination number if the exch...

Page 534: ...dependent on the destination number For call forwarding for subscribers and groups the routing performed is dependent on the destination number When you dial one of the local numbers phone number without a prefix listed in the exception number table over a VoIP access point the PBX automatically converts the phone number as specified under Number presentation outgoing for the VoIP provider When yo...

Page 535: ...gateway of the configured ISDN PTMP connections or ISDN PTP connections PBX base number extensions block DDIs Name of connection The dialling is carried out by the selected external port of the ISDN PTP connection Slot x Port No Name of connection The dialling is carried out by the selected external port of the ISDN PTMP connection VoIP all accounts The dial attempt is made over one of the configu...

Page 536: ...pendent on the operating system used 4 Select the file to be imported and click Open this text is dependent on the operating system used The path and the file are displayed in the entry field 5 Click Import file The exception numbers are saved in the PBX Further steps The CSV import into the table of exception numbers is restricted to the phone numbers and the name All fixed network lines under 1s...

Page 537: ...M Routing In case that the selected provider has low prices only for a limited space of time you can switch on and off single exception numbers by configuration Proceed as follows Separately for configurations Using the configuration manager Requirements Configured exception numbers 1 Open the page Routing VoIP and GSM Routing Routing is configuration dependent 2 Select or clear one or several che...

Page 538: ...gurable functions for private and business calls are enabled two different configurations can be created for each subscriber one for private calls and one for business calls see also chapter Functions Private Personalised Exchange Line Access Switching Differently Config urable Functions for Private and Business Calls On Off Separately for configurations Using the configuration manager Note As des...

Page 539: ...f a subscriber logged in to this group as outgoing will be routed via the preferred exchange line Proceed as follows Separately for groups Separately for configurations Using the configuration manager Note As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the ri...

Page 540: ...n with the setting No preferred exchange line by entering a character string see chapter Short Reference Targeted Exchange Line Access The same priority may be allocated to different external connections in parallel No For outgoing external calls any available fixed network connection is used Exchange line dependent For outgoing external calls the connections released under Expert are used dependi...

Page 541: ...d the call will not be made to the voice mailbox Requirements System telephone that supports function keys for reception telephones optional see the telephone manual 1 Configure a Waiting Field group 2 Assign members to the group that should be used as waiting field receptions Note To avoid user errors all subscribers should be Permanently logged in 3 Activate the Ann before answering function for...

Page 542: ...iting field receptions have been switched off the telephones ring according to normal call distribution After switching on one or more waiting field receptions the calls in the respective waiting field are signalled on the waiting field keys of the enabled waiting field receptions Important After switching on the waiting field reception any call forwarding for subscribers configured for the teleph...

Page 543: ...sconnected You are reminded that the subscriber is still waiting by a short tone once per minute Press the corresponding waiting field key to initiate a call with a caller in the waiting field An external caller in the waiting field can be rerouted internally as normal If the line of the person being called is busy the external subscriber can be placed in that person s queue If the person being ca...

Page 544: ...ions Waiting Field 2 Under Automatic call take over select one of the following options 3 Option After Enter the time duration in seconds in the After entry field Possible entries No automatic Incoming calls must be put manually into the waiting field On busy Incoming calls are automatically put into the waiting field if all waiting field reception telephones are busy In this case busy means that ...

Page 545: ...e section Short Reference Managing and assigning audio files for announcement and music on hold Using the configuration manager on the following pages Functions Music on Hold Announcements File management Functions Music on Hold announcements File assignment Using a character string on the internal telephone see section Short Reference Switching music on hold during the ringing period on off Using...

Page 546: ...eception Phone_Hold_Line wav announcement for music on hold Phone_TvM_x wav announcement for announcement before answering Phone_Wakeup_x wav announcement for wake up function emergency_call_not_possible_de wav announcement for emergency call Listen A suitable programme is used to open the audio file The file is then either played or saved to a PC data storage device for example as a backup copy D...

Page 547: ...ither played or saved to a PC data storage device Settings for Music On Hold and Announcements Proceed as follows Using the Configuration Manager page Functions Music on Hold Announcements File assignment SOURCE FOR MUSIC ON HOLD Source of the Music on Hold No No music on hold is played Internal PBX The music on hold is played from the PBX MUSIC ON HOLD WITH ANNOUNCEMENT Volume of music on hold du...

Page 548: ...ndard announcement the PBX uses the audio file specified as the standard file in Functions Music on Hold Announcements File management System Files Volume on telephone in Specifies how loudly the audio file is to be played on the telephone Listen A suitable programme is used to open the audio file The file is then either played or saved to a PC data storage device Ann before Answering Audio file w...

Page 549: ...g times page Standard ann For the standard announcement the PBX uses the audio file specified as the standard file in Functions Music on Hold Announcements File management System Files Volume on telephone in Specifies how loudly the audio file is to be played on the telephone Listen A suitable programme is used to open the audio file The file is then either played or saved to a PC data storage dev...

Page 550: ...d by a blind transfer will exclusively hear music on hold during this process pressing the R key dialling of internal number and ringing period If the music on hold during the ringing period option for announcement before answering has been enabled a caller connected to the PBX by the function Ann before answering will hear the music on hold after the playback of the announcement before answering ...

Page 551: ...ents Using the configuration manager on the following pages Functions Music on Hold Announcements File management Functions Music on Hold announcements File assignment wake up announcements Using a character string on the internal telephone see section Short Reference Creating switching times for switching the wake up announcement Using the configuration manager page Time control Switching times S...

Page 552: ...ll database Use wake up times of Sundays for holidays Requirements holidays must have been configured and enabled The wake up calls set up for a Sunday are played on enabled holidays The wake up calls of the corresponding weekdays are played on holidays Wake Up Times for Subscribers WAKE UP TIMES FOR SUBSCRIBERS Select the subscriber whose wake up times are to be displayed configured Wake up times...

Page 553: ...ake up you will be woken at 07 30 on the following Monday morning The wake up call is then switched off automatically However if you enable the same wake up call for multiple wake up you will be woken at 07 30 on Tuesday to Friday mornings every week until you disable the wake up call again enabled Wake up call is switched on and will be made on the next possible date New Adds a new wake up time N...

Page 554: ...select the desired time for switching 5 In the list field under Configuration select the desired configuration 6 In the list field under Wake up announcement select the desired announcement 7 Click Save 8 Repeat step 2 to 7 to create additional entries Further steps Enable the automatic configuration switchover Overview Wake Up Times Proceed as follows Using the configuration manager Overviews Wak...

Page 555: ...re automatically refreshed for group calls If a connection is established incoming or outgoing from a group member to a caller who has called the group unsuccessfully before the phone number is deleted from the caller lists of the other group members Note Group wide deletion does not occur if the person calling back has already deleted his caller list or has been called again by the same caller on...

Page 556: ...6 COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 Functions Central Caller List Switching Central Caller List On Off 3 Select or clear the Central caller list check box ...

Page 557: ...ernal Telephone Numbers page 575 ISDN Connection page 603 VoIP page 619 Profiles page 658 DECT Telephones page 662 E mail page 672 System messages page 684 GSM Gateway page 689 Call Distribution page 690 Emergency Calls page 701 PBX Time page 707 Calendar page 711 Tones page 714 Ringtones page 718 CLIP Texts page 720 Protection from Unauthorised Access page 721 Exchange Line Request page 730 Trans...

Page 558: ...ction Installation and Setup Selecting Modules Proceed as follows Using the configuration manager 1 Open the page Hardware Selection of modules 2 In the Configuration list fields select the modules which were inserted on the corre sponding slots Slot Note The specifications here have to match the actual hard ware configurations of your PBX If this is the case the settings will be marked in black I...

Page 559: ...tion manager The numbers under Port correspond to the numbers used on the board Further steps Configure the connection type for the external ISDN connections Configuring the Connection Type for the ISDN Connection The connection type that the network provider has provided for the NT needs to be configured for the external S0 port The external S0 port can be operated in the following connection typ...

Page 560: ... configuration manager No selection of the connection type is possible for internal S0 ports They are fixed on PTMP connection The numbers under Port are equal to the corresponding numbers on the circuit board Switching S0 Bus Monitoring On Off This function allows the permanent activation of the layer 1 for the individual external S0 ports The PBX checks if the layer 1 has been enabled or is idle...

Page 561: ... of the external analogue Ports Proceed as follows Using the configuration manager Requirements Selected COMpact 2FXO module 1 Open the page Hardware Port configuration 2 Under Use select one of the following options Note If the settings for the module are marked in red the module is selected but not inserted The numbers under Port correspond to the numbers used on the board Further steps If neces...

Page 562: ...iguration manager Using a character string on the internal telephone see section Short Reference 1 Open the page Administration IP configuration 2 Select or clear the Receive the IP address automatically DHCP client check box under ETHERNET CONFIGURATION Configuring the IPv4 Address of the PBX Proceed as follows Using the configuration manager Using a character string on the internal telephone see...

Page 563: ...nt 1 Open the page Administration IP configuration 2 In the Sub network mask entry field under ETHERNET CONFIGURATION enter the subnet mask Possible entries Configuring the IPv4 Gateway TProceed as follows Using the configuration manager Using a character string on the internal telephone see section Short Reference Requirements Disabled DHCP client Apply immediately The IPv4 address is immediately...

Page 564: ...s IP address automatically default setting on Windows and Mac OS X The PBX is connected to a router that works as a DHCP server and allocates IP addresses to the devices connected default setting on most routers Proceed as follows Using the configuration manager 1 Open the page Administration IP configuration 2 Select or clear the Permanent IP address form the APIPA address range check box under E...

Page 565: ...v4 Proceed as follows Using the configuration manager 1 Open the page Administration IP configuration 2 Click IPv6 configuration under ETHERNET CONFIGURATION 3 In the IPv6 status list field select one of the following options Configuring the IPv6 Address of the PBX If you have selected the option IPv6 static you can enter the IPv6 address the prefix length and the IPv6 gateway yourself Proceed as ...

Page 566: ...SP Module For communication with the DSP module the CPU uses a predefined 8 address subnet in the IPv4 address space with the network address 192 168 240 24 If the IP addresses contained therein are already being used within your network for other network devices you must configure a different subnet Proceed as follows Using the configuration manager Requirements Inserted COMpact 4DSP module 1 Ope...

Page 567: ...uration manager Requirements DHCP disabled or DHCP enabled and Use own DNS server enabled 1 Open the page Administration IP configuration 2 In the First DNS server and Second DNS server entry fields under DNS CONFIG URATION enter the IP address for each of the DNS servers Possible entries Note If you cannot enter a DNS server the gateway is automatically used instead Further steps Click Test conne...

Page 568: ... Internet Access Configuring the DNS Server Proceed as follows Using the configuration manager Requirements DHCP enabled 1 Open the page Administration IP configuration 2 Select or clear the Use own DNS server check box under DNS CONFIGURATION 3 In the First DNS server and Second DNS server entry fields under DNS CONFIG URATION enter the IP address for each of the DNS servers Possible entries Note...

Page 569: ... under HTTP PROXY CONFIGU RATION 6 If you have enabled proxy authorisation enter the user name for the authorisation into the HTTP proxy in the User name entry field under HTTP PROXY CONFIGU RATION 7 Enter the password for the authorisation into the HTTP proxy in the Password entry field under HTTP PROXY CONFIGURATION Forcing HTTPS Connection If Force HTTPS connection is enabled the connection is ...

Page 570: ...ged see Monitoring System messages and a system e mail is sent see Administration System messages Switching an IP Blacklist On Off If the PBX s IP blacklists are enabled it then monitors and evaluates network based access attempts such as the number of data packets per second or SIP authentication failures If traffic from a particular IP address is evaluated as being too high and therefore probabl...

Page 571: ...tion IP black and whitelist 2 Select or clear the Activate IP blacklist check box Further steps Enter the IP addresses in the IP whitelist that are not to be blocked even if high levels of traffic come from them Deleting IP Restrictions The administrator can view automatically configured restrictions and if necessary cancel them in the IP blacklists 1 Open one of the following pages Administration...

Page 572: ...6 whitelist will only be displayed if the use of IPv6 has been enabled Administration IP configuration 2 Click New 3 Enter a new IP address in the IP address entry field Possible entries 4 Enter the corresponding data in the Net mask and Prefix entry fields Possible entries Note The subnet mask is entered automatically for a network computer when you click Network calculator You can then also set ...

Page 573: ...nager 1 Open the page Administration IP configuration 2 Select or clear the SFTP server check box under SFTP server 3 If you have enabled the SFTP server enter the password in the Password entry field under SFTP server Possible entries Note To change current passwords click on Edit passwords For registering at the SFTP server of the PBX an external program requires the user name and password The u...

Page 574: ...s this can also be reached by entering names and birth dates in connection with special characters However names and birth dates should not be used as passwords To create a secure password you can consult for example the guidelines of the German Federal Office for Information Security BSI in German Caution Visible passwords constitute a security risk After entering the PIN password click on Mask p...

Page 575: ...tions Note It is a good idea to create a telephone numbering plan for the internal numbers before allocation and then use the following steps to transmit this to the PBX Possible Types of Internal Telephone Numbers Internal numbers are taken from the internal numbering plan Possible types Up to 112 phone numbers for subscribers Up to 64 phone numbers for groups Up to 40 phone numbers for voice mai...

Page 576: ...its the allocation of 2 to 4 digit phone numbers in the 10 9999 range Double allocation of a number is not possible Using phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of phone numbers with more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 1299 are no longer available Note For some functions a 3 digit m...

Page 577: ... 1 Open the page Subscriber scr Phone numbers 2 Click New 3 Enter a new internal number in the from entry field Possible entries Note Double allocation of a number is not possible Using phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of phone numbers with more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 ...

Page 578: ...additional numbers Further steps If required change the automatically generated PINs and passwords see chapter Settings Protection from Unauthorised Access Configuring User PINs and Passwords Creating ISDN Subscribers The ISDN subscribers are on the end devices for which internal numbers are allocated and that are connected to the internal S0 port The phone numbers are used to access the end devic...

Page 579: ... Using phone numbers with few digits two or three digit numbers inevitably restricts the possible supply of phone numbers with more digits For example if the phone number 12 is assigned the phone numbers 120 129 and 1200 1299 are no longer available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line acces...

Page 580: ...ndsets which are operated on a COMfortel DECT IP1040 Base COMfortel WS 400 IP or COMfortel WS 650 IP Assign internal numbers for these subscribers The phone numbers are used to access the end devices via the PBX internal IP telephony Proceed as follows Using the configuration manager Requirements Internal VoIP channel optional see chapter Important Information Product Details Basic Assembly and Ex...

Page 581: ... purposes in the Name entry field Note The name is used for display purposes on the system telephone Furthermore on some pages in the configuration manager e g call data list the name is displayed in addition to the phone number 5 In the Module Port list field select VoIP 6 In the Device type list field select one of the following options depending on the end device connected Note Here you can alr...

Page 582: ...riber on a COMfortel WS 400 IP or COMfortel WS 650 IP can have up to 32 characters digits and or characters no special characters Configure your VoIP end devices Creating Subscribers without Assignment The subscribers without assignment are pre configured internal numbers for end devices which are not yet connected Proceed as follows Using the configuration manager 1 Open the page Subscriber scr P...

Page 583: ...hone number 5 Click Save 6 Repeat step 2 to 5 to enter additional numbers Further steps If required change the automatically generated PINs and passwords see chapter Settings Protection from Unauthorised Access Configuring User PINs and Passwords Function Overview for Subscriber Properties You use the function overview to configure the same function for several subscribers at the same time Note Yo...

Page 584: ...formation can be automatically updated You will find further information in the following sections Status analogue telephones No analogue telephone was connected to the PBX An analogue telephone was connected to the PBX The telephone has made itself noticeable to the PBX The date of the telephone status displays the last activity time of the device Notes If you connected an analogue telephone to t...

Page 585: ...s the last activity time of the device Registration VoIP telephones No registration has been performed yet The registration of the VoIP subscriber was successful The subscriber is registered and encrypted The registration of the VoIP subscriber was successful The subscriber is registrated unencrypted An error occurred during registration and the registration failed Additionally an error message is...

Page 586: ...wever this function is currently inactive Either there is no firmware file saved in the telephone or the PBX has determined another telephone of the telephone family as firmware distributing telephone The telephone distributes the firmware to other telephones in the telephone family Subscribers Door stations Under the tabs Subscribers and Door stations all devices kown to the PBX are displayed tha...

Page 587: ...yed you can delete them see chapter Settings Internal Telephone Numbers Removing Unassigned Telephones Managing Unassigned Telephones Telephones which shall be used further on on the telephone can be assigned a subscriber Telephone that are not used anymore have been disconnected or are no longer assigned to a subscriber should be removed from the unassigned telephones list Proceed as follows Usin...

Page 588: ...00 1299 are no longer available The default exchange line access number on the PBX is 0 in the factory settings however this can be changed Note that changing the exchange line access number restricts the telephone numbering plan For entering a sequence of phone numbers enter the first and the last phone number under from until and click Save 4 Enter a name for identification purposes in the Name ...

Page 589: ...rs is displayed 3 Click New 4 In the from list field under Phone number Name select a subscriber or a group 5 Click Save The new group member is displayed in the list of group members 6 Repeat step 3 to 5 to select additional group members Note As far as you have consisting phone number ranges you can enter the first and the last value under from and until This way several groups are assigned at t...

Page 590: ...ight a maximum of two of them bus powered on one internal port may not be exceeded If the switching authorisation to change the port for ISDN subscriber is disabled an ISDN device may be plugged into another RJ socket of the internal S0 UP0 port but it has to be the same internal bus Proceed as follows Using the configuration manager 1 Open the page Settings Basic settings 2 Select or clear the IS...

Page 591: ...cho Cancellation for VoIP Subscribers On Off If the echo cancellation option is switched on the system compensates for local echoes and reverberation effects during internal VoIP calls Proceed as follows Separately for VoIP subscribers Using the configuration manager 1 Open the following page As administrator Subscriber scr Properties As a user Subscriber properties 2 In the list field at the top ...

Page 592: ... telephone being called If the called telephone only has a small display for example it is possible to display only the area code with zero instead of the country code with leading zeroes or leading sign Note For some telephones of other manufacturers it may be necessary to select the option Without country code e g 05306 so that the country code is dialled with a zero when calling back This confi...

Page 593: ...nfiguration manager page Public switched tel networks Call Distri bution If necessary making country specific modifications Using the configuration manager page Public switched tel networks Analogue connections Configure Analogue Connection Settings Proceed as follows Separately for analogue ports Using the Configuration Manager page Public switched tel networks Analogue connections Phone numbers ...

Page 594: ...ttings for subscribers or groups LCR Requirements Network provider must support the dial around service Configured prefixes country prefix and local area code Configured LCR see Functions LCR section The analogue connection is used for LCR calls Notes LCR must be disabled if the network provider does not support LCR LCR cannot be enabled on an external port to which a GSM gateway is connected Howe...

Page 595: ...r within the PBX Ringtone The ringtone specifies which sequence of sounds is used to signal external calls to internal subscribers on the PBX Note See the Settings Ring tones section for information about exceptions to signalling and sound sequences Expert Configuration Analogue Connection Proceed as follows Separately for analogue ports Using the Configuration Manager page Public switched tel net...

Page 596: ...ovider Copy settings to Execute Copies the expert configuration settings to the selected port General Information Flash time 100 to 1000 ms The flash time specifies how long the PBX interrupts the voice circuit in milliseconds to trigger special functions Notes If you want to use the network provider s service features such as callback when busy CCBS you will usually need a longer flash time e g 1...

Page 597: ...for 200 milliseconds This function prevents the PBX dialling the wrong number by starting dialling too early if the central office takes too long to play the external dial tone it generates Note Disable this setting if the dial tone cannot be sent clearly by the central office and as a result cannot be identified by the PBX Waiting time 3 to 30 seconds The waiting time for a line connection settin...

Page 598: ...he line as if it is either not enabled or not present Start of Call Outgoing Calls Delay time after the last dialled digit 1 30 seconds The waiting time after the last dialled digit specifies the time after which the PBX will recognise that dialling has been completed Time measurement restarts after the entry of each digit After the selected time has passed the PBX recognises the most recent digit...

Page 599: ...ontinuous tone or a polarity reversal of the line after this time has passed it creates the connection The PBX also creates the connection if it detects a call tone and then a voice even before the waiting time has passed End of the Call Busy signal detection incoming calls Busy signal detection outgoing calls The PBX recognises the busy signal sent by the central office It needs this to identify ...

Page 600: ...when the network provider drops the loop current to zero DTMF code D Requirements The PBX must recognise the DTMF code D sent by the network provider at the end of the call The PBX recognises the end of the call when the network provider sends DTMF code D CLIP Type of CLIP information Requirements CLIP feature transmission and display of the caller s phone number enabled by network provider The ty...

Page 601: ...ation is being received Control Commands Suppress a phone number CLIR Initiate callback when busy CCBS Enable CF immediately CFU Disable CF immediately CFU Enable CF when busy CFB Disable CF when busy CFB Enable CF if no response CFNR Disable CF if no response CFNR The control commands specify the character strings the analogue network provider requires to execute a service feature on the analogue...

Page 602: ...er uses these tones in the following situations Dial tone When a subscriber picks up the call Busy signal If the required connection is busy busy signal 1 or if the network is overloaded busy signal 2 e g directly after dialling the local area code Call tone During the call phase Special interest tone If the dialled phone number is not present and the network provider has not recorded a special an...

Page 603: ...works ISDN connections PTMP connection Configuring the PTP connection and entering phone numbers Using the configuration manager on the following pages Public switched tel networks ISDN connections PBX base numbers trunk bundles Public switched tel networks ISDN connections PBX base numbers trunk bundles Configure Public switched tel networks ISDN connections Extension numbers PTP connection Creat...

Page 604: ...The corresponding connection must allow emergency calls This exchange line can be used for emergency calls This exchange line cannot be used for emergency calls When you attempt to dial an emergency number you will hear the announcement This telephone does not allow emergency calls Please use an alternative Note If you have updated your firmware from Version 6 4 to 6 6 the telephone allows emergen...

Page 605: ... a service phone number entered in Phone number for CLIP no screening to the call destination without checking that this number is correct Notes In Germany some network providers only offer this service feature for PTP connections When an emergency number is dialled the phone number received from the network provider is always transmitted not the phone number you specified yourself However the cor...

Page 606: ...xchange line access using the phone numbers entered on the page Routing VoIP GSM Routing Exception numbers and the corresponding accesses also configured on this page or via a configured preferred exchange line exchange line settings for subscribers or groups CALL FORWARDING ROUTING Call Forwarding via Network Provider Calls are forwarded by the central office This prevents multiple call channels ...

Page 607: ...igured LCR see Functions LCR section The ISDN connection is used for LCR calls Notes LCR must be disabled if the network provider does not support LCR However you can always perform LCR manually by dialling a provider area code prefix if the network provider supports the dial around service Routing via exception numbers VoIP GSM LCR Requirements Exception numbers VoIP GSM routing are set up Select...

Page 608: ... number CLIP no screening switched on for the ISDN connection Customer specific phone number e g a service phone number that is transferred to the desti nation by the exchange line without its correctness being checked Name The name is used for display purposes on the system telephone Ringtone The ringtone specifies which sequence of sounds is used to signal external calls to internal subscribers ...

Page 609: ...ber DDI extension number Name Freely selectable name This name is used to identify the port within the PBX Extensions block DDI numbers From To A PTP connection has a PBX base number base number header base phone number and Direct Dial In DDI extension numbers The network provider assigns the phone numbers for the connection The phone number to be dialled is formed from the PBX base number DDI ext...

Page 610: ...number and assign them during call distri bution The PBX will then only react when the number of places is reached for example if the caller dials 00 as an extension number In contrast if the caller only dials 0 the fallback call distribution function is enabled as soon as the time for selecting a suffix dialling digit has passed You must enter all the extension numbers for a PTP connection that i...

Page 611: ...calls When you attempt to dial an emergency number you will hear the announcement This telephone does not allow emergency calls Please use an alternative Note If you have updated your firmware from Version 6 4 to 6 6 the telephone allows emergency calls by default CCBS Requirements Service feature CCNR callback on no response is enabled by the network provider Configured prefixes country prefix an...

Page 612: ...not forwarded to the PBX and therefore the function cannot be performed Charge information Requirements Charge information provided by the network provider The PBX stores the charge information sent by the network provider and uses it to evaluate individual calls Important Disabling this function is only advisable if it causes problems on the external connection this depends on the network provide...

Page 613: ... not the phone number you specified yourself However the correct phone number is also still transferred to the exchange line but this cannot be viewed by the person being called CLIP no screening must be enabled for every connection to ensure that the phone number for CLIP no screening is transmitted instead of the phone number received from the network provider Use CLIP no screening for call forw...

Page 614: ...igured preferred exchange line exchange line settings for subscribers or groups Ringtone for the PTP connection bundle mentioned above The ringtone specifies which sequence of sounds is used to signal external calls to the phone numbers of the PTP connection to internal subscribers on the PBX Notes Individual ringtones can be assigned to extension numbers that were input in different ways See the ...

Page 615: ...numbers specifies the time in seconds after which a call is forwarded if the called subscriber does not respond Note The waiting time applies only to call forwarding that was set up using the PBX If the network provider has configured the call forwarding function the waiting time depends on their settings and cannot be configured in the PBX LCR Requirements Network provider must support the dial a...

Page 616: ...hannel For call forwarding via the PBX use any available call channel Extension Settings Proceed as follows Separately for PBX base numbers Using the Configuration Manager page Public switched tel networks ISDN connec tions Extension numbers PTP connection Requirements Configured PBX base number Extension DDI number If you want an extension number to be different from the ones used in linear call ...

Page 617: ...cked Name The name is used for display purposes on the system telephone Ringtone The ringtone specifies which sequence of sounds is used to signal external calls to internal subscribers on the PBX Note See the Settings Ring tones section for information about exceptions to signalling and sound sequences New Adds a new phone number Delete Deletes the entries marked in the list Settings for Addition...

Page 618: ... line and VoIP connections in the PBX In other words the total maximum number of MSNs DDI numbers and additional numbers is 250 Phone number for CLIP no screening Requirements Set up phone number CLIP no screening switched on for the ISDN connection Customer specific phone number e g a service phone number that is transferred to the desti nation by the exchange line without its correctness being c...

Page 619: ... there while taking into account the dialling operations If the phone number is not in the list of exception numbers VoIP GSM routing or it is not enabled for the currently valid configuration the system checks whether a preferred exchange line has been configured If no preferred exchange line has been configured or the preferred exchange line is a land line connection the system checks the phone ...

Page 620: ...irements External VoIP channel optional see chapter Important Information Product Details Basic Assembly and Extensions An account with a VoIP provider Configured internal subscribers Configure the PBX as follows 1 Configure at least one VoIP channel as an external VoIP channel 2 Make sure you have current VoIP provider data Check previously configured provider data Download and import provider da...

Page 621: ...as follows 1 Configure a VoIP channel as an internal VoIP channel for each planned internal VoIP subscriber 2 If necessary configure the SIP port of the internal VoIP registrar 3 Create internal numbers for the VoIP subscribers 4 If required change the automatically generated PINs and passwords see chapter Settings Protection from Unauthorised Access Configuring User PINs and Passwords Note The us...

Page 622: ... parties regularly check the call data recording of your PBX and the LOGs of your NAT router for inconsistencies For security reasons the connection of remote extensions by means of a VPN tunnel should be preferred Note that when using a remote extension emergency calls can only be traced backed to the location of the PBX localisation Localisation is necessary if the caller is no longer able to gi...

Page 623: ...hange line authorisation for remote extensions e g National At times of the day when phone calls are usually not made e g in the night or outside of business hours it is possible to restrict the exchange line authorisation to a minimum under Subscriber scr Properties Exchange line settings 5 Configure a call restrictor e g for added value services or mobile radiocommunica tions networks 0900 0180 ...

Page 624: ... to increase VoIP call quality Quality of Service QoS VoIP Settings Proceed as follows Using the Configuration Manager page Administration VoIP Configuration Requirements VoIP channels see Important Information Product Details Basic Assembly and Exten sions section DISTRIBUTION OF THE VOIP CHANNELS Channel reserved for voicemail fax Number of channels to be used for voice mail fax and not for VoIP...

Page 625: ...rt of the internal VoIP registrar is modified the internal SIPS port of the internal VoIP registrar is also changed automatically The internal SIPS port is calculated automatically from the SIP port of the internal VoIP registrar 1 The page Overviews Ports shows an overview of the PBX ports incoming and outgoing You must change the SIP port of the internal VoIP registrar in every VoIP telephone th...

Page 626: ...s are set for VoIP calls signalling SIP CS5 voice RTP EF Notes DiffServ is not usually supported by VoIP providers As a result this setting may not be taken into consideration under certain circumstances on the Internet To adopt the change reboot the PBX STUN SERVER FOR CONNECTING EXTERNAL VOIP SUBSCRIBERS STUN server IP address or URL Port Requirements support for public DNS mapping by the router...

Page 627: ...valid PBX certificate private key of the PBX certificate valid root certificate Internal VoIP call connections are encrypted to prevent listening in The connection setup and termination and also call signalling are encrypted with SIPS The call data is encrypted with SRTP Notes The certificates keys this process requires can either be generated in the PBX or externally and then imported from a PC d...

Page 628: ...ceed as follows Using the Configuration Manager page Public switched tel networks Voice over IP VoIP page Provider Online configurations Requirements PC or PBX with existing connection to the Internet The Auerswald update server downloads a file containing an individual provider s access data XML Depending on the Internet connection this file is then either saved to a PC data storage device or dir...

Page 629: ...mporting the data would cause the number of providers to exceed the maximum number of 20 entries the data is not imported and an error message is displayed Export The list of providers is saved to the PC data storage device in a file called provider tgz Copy Selects an existing provider from the list of providers and uses that provider as the basis for creating a new VoIP provider Default Restores...

Page 630: ...il address It is made up of the VoIP phone number and the domain separated by the character subscriber domain Registrar Port REGISTER requests are sent to the specified registrar also known as a SIP registrar registry SIP server SIP registry server Enter this data as an IP address or a URL Notes The page Overviews Ports shows an overview of the PBX ports incoming and outgoing You should only switc...

Page 631: ...telephone network If NAT traversal is switched on and a query is sent from a local IP address to the public network the sending IP address is swapped with the public IP address This function is performed in the reverse direction for the reply Disabled NAT traversal is not performed by the PBX The router which connects the local area network with the Internet should be a properly functioning SIP aw...

Page 632: ...egistration automatically The PBX automatically determines an outbound proxy Manual Port The outbound proxy is a fixed default setting Enter this data as an IP address or a URL Note The Overviews Ports page shows an overview of the PBX ports incoming and outgoing SIP port 1 to 65535 The SIP port on the PBX is used both as an incoming port and an outgoing port i e for commu nications with the VoIP ...

Page 633: ...e last digit is dialled has passed All the digits are then sent as a block Time measurement restarts after the entry of each digit After the selected time has passed the PBX recognises the most recent digit as the final digit and will not allow any more numbers to be entered Notes En bloc dialling is a good idea for example when dialling single digits causes problems in sub system operation Select...

Page 634: ...pports IPv6 If so operating mode IPv6 is used for communications with the VoIP provider Otherwise operating mode IPv4 is used Note If the actual IP operating mode is IPv6 STUN cannot be used as a NAT method either for SIP or RTP Increased security The provider provides better levels of security to protect the PBX against external attacks PBX CERTIFICATE Store in the PBX Select a certificate that i...

Page 635: ...ubscriber does not require call data to be encrypted using SRTP Note SIPS should also be enabled at the same time otherwise the key for SRTP encryption would be readable NAT traversal NAT Network Address Translation enables you to convert a particular IP address that is used within a network e g a local network into a different IP address that can be used by a different network e g the public swit...

Page 636: ...pensate for them Codec settings Requirements external VoIP channel that supports different codecs optional see Important Information Product Details Basic Assembly and Extensions section VoIP provider who supports the different codecs The PBX makes various codecs available The selection of a codec affects the quality of a VoIP call Different codecs can be configured depending on the available conn...

Page 637: ... IPv4 NAT traversal Enabled with use of STUN A STUN server provides information to subscribers on a private network on request This infor mation includes the IP address and port outside their private network that is viewed as the source of their data This information is entered in the requests instead of the actual private IP address port Notes If you encounter problems with unilateral call connec...

Page 638: ...ed for the caller the connection to the call forwarding destination number will therefore be switched through in a surprising way Support T 38 for providers T 38 negotiation Requirements external VoIP channel that supports T 38 optional see Important Information Product Details Basic Assembly and Extensions section VoIP provider support for T 38 Configured internal fax subscribers T 38 procedures ...

Page 639: ...e PBX to the VoIP provider with the entire country code e g 0044 Country code with leading sign The destination phone number is transmitted from the PBX to the VoIP provider with the entire country code in mobile telephony format e g 44 Country code without leading zeroes The destination phone number is transmitted from the PBX to the VoIP provider with a shortened country code without the interna...

Page 640: ...nsferred is sent to the VoIP provider without the country code but with the local area code e g 05306 Only MSN or main number and DDI number Your own external phone number that is to be transferred is sent to the VoIP provider without prefixes e g 920082 or 92008279 Only DDI number only possible for PTP connection Your own external phone number that is to be transferred is sent to the VoIP provide...

Page 641: ...to the VoIP provider in the User area of the P Preferred Identity header Only for experts User defined You can define your own number presentation for the three SIP Headers From P Asserted Identity and P Preferred Identity Here the first list field corre sponds to the display text area and the second corresponds to the user area of the header You can also choose which header is to be used Method o...

Page 642: ... phone number to be evaluated should be as canonical as possible 445306 or 00445306 Otherwise it is not used for evaluation Internationalise unknown phone numbers If phone numbers that are not in the standard canonical format are received e g 445306 or 00445306 they are converted into this format Source for called number Default Selects an evaluation method for phone numbers which will work for mo...

Page 643: ...o screening The evaluatable phone number is searched for in the Invite in the sequence entered Optional is not transferred by all providers User Provided Name Caller s name in plain text Optional is not transferred by all providers VoIP Account Management Proceed as follows Using the Configuration Manager page Public switched tel networks Voice over IP VoIP page Accounts Provider name VoIP provide...

Page 644: ...w account to the account list You must then make the settings for the VoIP account Delete Deletes the entries marked in the account list VoIP Account Settings Proceed as follows Separately for VoIP accounts Using the Configuration Manager page Public switched tel networks Voice over IP VoIP page Accounts Configure Note You will receive the settings data from the VoIP provider with whom you have se...

Page 645: ... provided the phone numbers Account number This exchange line access number is an internal number You can select any of the numbers in the internal supply of phone numbers This is then used for the specific VoIP access point Notes A number cannot be allocated twice Using numbers with few digits two or three digit numbers inevitably restricts the possible supply of numbers that require more digits ...

Page 646: ...e Password Password assigned by the VoIP provider when the account was set up It is used to verify the user name Notes To change an existing password click on Show passwords Note that some providers allocate both login information for the web page and separate login information for using the Voice over IP service e g a dial in password Find out what information is needed for the dial in and enter ...

Page 647: ...y calls by default Check you can actually use your account to make emergency calls Not all network providers allow emergency calls CALL FORWARDING ROUTING For call forwarding via the PBX use any available call channel When an external number is forwarded the call can be forwarded via a call channel on any of the other ports A call can only be redirected via a single VoIP channel The probability th...

Page 648: ...et up The device checks whether the destination number involved in call forwarding for external numbers has been set up as an exception number If so the call is sent along the configured path If the destination number has not been entered in the routing table the call to be forwarded is sent either via a VoIP call channel or via any free call channel For call forwarding via the PBX use any availab...

Page 649: ...umber list click on New For example for extensions block 0 to 99 enter extension 0 as an extension and assign it in the call distribution For example for extensions block 00 to 99 Enter the individual extension numbers 00 to 09 as an extension number and assign them during call distri bution The PBX will then only react when the number of places is reached for example if the caller dials 00 as an ...

Page 650: ...r is always transmitted not the phone number you specified yourself However the correct phone number is also still transferred to the exchange line but this cannot be viewed by the person being called CLIP no screening must be enabled for every connection to ensure that the phone number for CLIP no screening is transmitted instead of the phone number received from the network provider Use CLIP no ...

Page 651: ...er that is transferred to the desti nation by the exchange line without its correctness being checked Display name This name is used for display purposes on the system telephone Notes If no display name has been entered the account name is displayed If your provider in Germany is T Online you must also enter the VoIP phone number you received from them under Display name Ringtone The ringtone spec...

Page 652: ...ends on which provider is being used When an emergency number is dialled the phone number received from the network provider is always transmitted not the phone number you specified yourself However the correct phone number is also still transferred to the exchange line but this cannot be viewed by the person being called CLIP no screening must be enabled for every connection to ensure that the ph...

Page 653: ...ng checked Display name This name is used for display purposes on the system telephone Notes If no display name has been entered the account name is displayed If your provider in Germany is T Online you must also enter the VoIP phone number you received from them under Display name Ringtone The ringtone specifies which sequence of sounds is used to signal external calls to internal subscribers on ...

Page 654: ... in grey until an error occurs red dot or the requests are completed successfully green dot Note When you open the page it first shows the status which is automati cally refreshed every 30 seconds In each area of the log in procedure a DNS query is performed first and then the response from the DNS server is evaluated If an error occurs red dot first check the following possible causes The PBX is ...

Page 655: ...rectly in Public switched tel networks Voice over IP VoIP Provider Configuration or a port specified by the provider has not been entered The STUN server is sending incorrect responses The STUN server reports that a firewall is blocking the SIP transport protocol or does not otherwise permit Voice over IP In this case Voice over IP can presumably not be used through the firewall without the proper...

Page 656: ...tel networks Voice over IP VoIP Provider Configuration The account data has been entered incorrectly e g due to a misspelling or the data has been assigned to the wrong provider Here you need to check the User name the Password and the Authorisation ID if specified in particular Public switched tel networks Voice over IP VoIP Accounts Configuration The PBX was rebooted more quickly than specified ...

Page 657: ...ponse is received Error e g because the outbound proxy is offline The outbound proxy has been set incorrectly for the VoIP provider in Public switched tel networks Voice over IP VoIP Provider Configuration The domain has been set incorrectly for the VoIP provider in Public switched tel networks Voice over IP VoIP Provider Configuration The account data has been entered incorrectly e g due to a mis...

Page 658: ...If this setting was allowed to be changed inside of this profile Profile controlled settings disabled the configuration of page Subscriber scr Properties will be enabled A subscriber not assigned to a profile will be subject to standard setting from the standard profiles see Subscribers scr Profiles Configuration all profiles visible by the button View e g Standard telephone A standard profile wil...

Page 659: ... ically For the standard profile see Groups Profiles Configuration the default authorisation is to change the function settings Profile controlled settings disabled no That means that each function will be switched as it was entered on the page Groups Properties Changes to function settings may be made by Configuration switchover with different profiles in these configurations Telephone procedures...

Page 660: ...m all profiles created so far 5 Click Save 6 Repeat step 2 to 5 to create additional profiles Assigning Profiles A configuration depending profile can be assigned to each subscriber group or voice mail fax box If Assign profile to all is enabled the same profile is assigned to all subcribers groups or boxes for one configuration If Assign profile to all is disabled different profiles can be assign...

Page 661: ...ew The function overview of the profiles shows the available functions listed in the first column By clicking on the button Configure in the second column the corresponding function can be transferred into the selected profiles Here only profiles are available for selection that have been previously entered Subscriber profiles The Configure button will become available if the function can be taken...

Page 662: ...recommended The following chapters describe how you can make further settings for the COMfortel DECT 900 900C Handsets COMfortel DECT IP1040 Base with COMfortel DECT 900 900C Handsets and GAP capable DECT Telephones from Other Manufacturers The basestation is connected to and operated on the PBX via the Ethernet port and internal VoIP channels optional see chapter Important Information Product Det...

Page 663: ... server describes how you can log a COMfortel M 100 200 on to the IP DECT server The chapter Address Books and Lists LDAP Server describes how you can take over telephone book entries for the COMfortel M 100 200 handsets Using the Configuration Manager to Switch On the Login Mode of a COMfortel DECT 900 Base If the login mode of a COMfortel DECT 900 Base is enabled up to five mobile handsets can b...

Page 664: ...onding COMfortel DECT 900 900C Handsets Note If you are setting up a COMfortel DECT IP1040 Base you must first assign phone numbers to the handsets under Subscriber scr Phone numbers before you log in the handsets to the base station Proceed as follows Using the configuration manager Requirements COMfortel DECT 900 Base connected to the internal S0 port optional see chapter Important Information P...

Page 665: ... the list field under IPUI of the handset serial number of the handset Using the Configuration Manager to Log Out COMfortel DECT 900 900C Handsets Proceed as follows Using the configuration manager Requirements COMfortel DECT 900 Base connected to the internal S0 port optional see chapter Important Information Product Details Basic Assembly and Extensions COMfortel DECT 900 900C Handsets Configure...

Page 666: ...00 900C Handsets 1 Open the page Subscriber scr COMfortel DECT 2 Select the DECT base in the list field under DECT base 3 Click Assign keys in the line of the corresponding mobile handset A configuration window for programming function keys opens 4 In the first Function list field under Function key assignment select one of the following options When selecting a function the fields Name and Progra...

Page 667: ...h a call the PBX makes an attempt with the next mobile handset after a few minutes until all of the data is distributed During the data transfer duration up to two minutes the mobile handset is not available and Copying from PBX is shown on the display Copying a Function Key Assignment into Other COMfortel DECT 900 900C Handsets The assignment of the function key on a COMfortel DECT 900 900C Hands...

Page 668: ... number of the COMfortel DECT handset 5 Select or clear the corresponding check boxes under Selection 6 Under Target select or clear the check box next to the internal numbers for the mobile handsets into which the selected function key assignments should be copied 7 Click Save Note The PBX begins to distribute the data to the mobile handsets in question If a mobile handset is currently not ready ...

Page 669: ...oup authorisations 4 Select or clear the check boxes under Read access in the line of the COMfortel DECT 900 900C Handsets for those contact groups whose entries are to be trans mitted to the telephone books of the handsets After saving the entries will be displayed on the handsets of the subscribers with read access Note Up to 140 COMfortel DECT 900 or 250 COMfortel DECT 900C phonebook entries ma...

Page 670: ...leted one or more telephone book entries on your mobile handset you can retrieve the contact data This will restore your complete telephone book because all contact data of the DECT contact group to which you are assigned are again copied into your mobile handset Proceed as follows Using the configuration manager Requirements Internal S0 port only provided on the COMmander 4 8S0 module or COMmande...

Page 671: ...BX begins to distribute the data to the mobile handsets in question If a mobile handset is currently not ready for the data transfer disabled out of range or busy with a call the PBX makes an attempt with the next mobile handset after a few minutes until all of the data is distributed During the data transfer duration up to two minutes the mobile handset is not available and Copying from PBX is sh...

Page 672: ... to the individual e mail functions of the PBX system e mails forwarding of voicemail and fax messages An outgoing mail server is responsible for the transfer of e mails You will receive the access data for the outgoing mail server to be used from your Internet service provider for example Proceed as follows Using the configuration manager 1 Open the page Administration E mail Outgoing mail server...

Page 673: ... its name 3 In the Address entry field enter the address of the outgoing mail server Possible entries Entering the Port of the Outgoing Mail Server Proceed as follows Separately for outgoing mail servers Using the configuration manager Requirements Knowledge of the access data for the outgoing mail server 1 Open the page Administration E mail Outgoing mail server 2 In the list field at the top sel...

Page 674: ...list field at the top select an outgoing mail server according to its name 3 In the Authentication type list field select one of the following options Further steps With enabled authentication Enter user name and password Entering the User Name of the Outgoing Mail Server Proceed as follows Separately for outgoing mail servers Using the configuration manager No authentication Disables authenticati...

Page 675: ...l Server Proceed as follows Separately for outgoing mail servers Using the configuration manager Requirements Knowledge of the access data for the outgoing mail server 1 Open the page Administration E mail Outgoing mail server 2 In the list field at the top select an outgoing mail server according to its name 3 Enter the password for the outgoing mail server in the Password entry field Switching E...

Page 676: ...omatically switched on as Default outgoing mail server To switch it off use as Default outgoing mail server must be switched on for another outgoing mail server Proceed as follows Separately for outgoing mail servers Using the configuration manager Requirements Knowledge of the access data for the outgoing mail server 1 Open the page Administration E mail Outgoing mail server 2 In the list field a...

Page 677: ... Knowledge of the access data for the outgoing mail server 1 Open the page Administration E mail Outgoing mail server 2 In the list field at the top select an outgoing mail server according to its name 3 Enter the sender that should be displayed for sent messages in the Sender entry field Assigning Outgoing Mail Servers Proceed as follows Using the configuration manager Separately for voice mailbo...

Page 678: ... top select an outgoing mail server according to its name 3 Click Delete 4 Click Continue Importing a Logo The PBX supports a large number of logos limited by the total memory available These logos can be freely assigned to the individual e mail functions of the PBX system e mails forwarding of voicemail and fax messages The logo is used for display in the sent e mails Proceed as follows Using the...

Page 679: ...pendent on the browser used 4 Select the file with the required logo jpg and click Open this text is dependent on the operating system used The file is displayed in the entry field 5 Click Import data The logo is displayed under Existing logo files angezeigt Assigning a Logo Proceed as follows Using the configuration manager Separately for voice mailboxes Separately for fax boxes For system e mail...

Page 680: ... e mail Mailbox New message Text modules to generate an e mail with information about a new message Mailbox Automatic clean up failed Text modules to generate an e mail regarding failure of automatic clean up Mailbox Storage space warning Text modules to generate an e mail when a specified storage capacity has been exceeded Mailbox Fax transmission successful Text modules to generate an e mail reg...

Page 681: ...ibed above Proceed as follows Using the configuration manager 1 Open the page Administration E mail Internationalisation 2 Click New 3 Enter a name for the language file in the Name entry field 4 Click Save 5 Click Configure 6 In the MAIL TYPE list field selected the required group of text modules according to its name 7 In the entry fields of the Translation column enter the translations of the t...

Page 682: ...ration manager Notes The name of the file must be unambiguous It is displayed in the configuration manager and cannot be changed The file structure of the imported language file must be identical to the file structure of the default language file To this end export a language file to your PC and edit the text fields of the language file without changing the structure of the xml file Requirements L...

Page 683: ...ces Voice mail fax boxes Properties System e mails Administration System messages 2 Only for voice mail or fax boxes In the list field at the top select a voice mail fax box according to its name number 3 In the Language file list field select one of the available options Note If you have entered the name of a user defined language file in the Name entry field the e mails will be sent with the tex...

Page 684: ...ice Mail Fax function errors serious malfunctions e g fan fault only COMpact 5000R alarm temperature exceeded security warnings e g failed logon attempts entries in the IP blacklist Admin password change Proceed as follows to set up system messages Configure DNS server Using the Configuration Manager page Administration IP configuration Configure outgoing mail server Using the Configuration Manage...

Page 685: ...If you update your firmware from Version 6 4 to 6 6 old log files are grouped to form a tar archive in the SFTP range SELECTED FILTER All events All the events in the list are displayed e g system information Only events in the selected category e g system information are displayed Free text input Events whose Notification column contains the text input here are displayed Date Time PBX date and ti...

Page 686: ...ng mail server Select the outgoing mail server that will be used to send system e mails Default System e mails are sent by the default outgoing mail server Send e mail in HTML format System e mails are sent in HTML format System e mails are sent in text format Language file Select the language file whose text modules are to be used for system e mails URL format for hyperlinks Select the format for...

Page 687: ...ld de statics html index htm page_systemlogfiles html Logo Select the logo to be used on system e mails Message recipients E mail address 1 E mail address to which system e mails are sent Up to 10 e mail addresses can be entered here Testen Send a test e mail to the specified message recipients LOGS TO BE SENT AS E MAILS System information System information is sent as e mails except for system in...

Page 688: ...g CPU alarm temperature A serious malfunction is logged when the CPU temperature rises above this threshold Temperature monitoring Power supply alarm temperature A serious malfunction is logged when the power supply temperature rises above this threshold Relay monitoring A system information log is created when a relay is switched on or off STATUS MESSAGES AND NOTES Reset hidden pop up elements fo...

Page 689: ...ng external calls can only be initiated via a targeted exchange line access using the phone numbers and the corresponding configured access entered on the page Routing VoIP GSM routing Exception numbers or via a configured preferred exchange line Exchange line settings for subscribers or groups Proceed as follows for configuration Switching GSM at the external connection on and entering the freely...

Page 690: ...all distribution is set for each external connection A single connection as is defined here as A PTMP connection fixed network or GSM A single PTP connection fixed network or GSM A bundled PTP connection made up of several S0 connections with the same PBX base numbers and the same extensions block An analogue connection A VoIP account Note External numbers that are required as Call Through numbers...

Page 691: ...ibution If several configurations PBX profiles have been created these will be available as tabs 2 With several configurations Click the tab with the desired configuration 3 In the first CALL DISTRIBUTION FOR list field select ISDN PTMP connections or VoIP PTMP connections 4 In the second CALL DISTRIBUTION FOR list field select the connection in question 5 In the Internal no name list fields selec...

Page 692: ...asic Assembly and Extensions Configured connection type PTP connection Entered PBX base numbers with corresponding extensions blocks 1 Open the page Public switched tel networks Call distribution If several configurations PBX profiles have been created these will be available as tabs 2 With several configurations Click the tab with the desired configuration 3 In the first CALL DISTRIBUTION FOR lis...

Page 693: ...ions PBX profiles have been created these will be available as tabs 2 With several configurations Click the tab with the desired configuration 3 In the first CALL DISTRIBUTION FOR list field select ISDN PTP connections or VoIP PTP connections 4 In the second CALL DISTRIBUTION FOR list field select the connection in question 5 In the Internal no name list fields select one of the following options ...

Page 694: ...d tel networks Call distribution If several configurations PBX profiles have been created these will be available as tabs 2 With several configurations Click the tab with the desired configuration 3 In the first CALL DISTRIBUTION FOR list field select Analogue connections 4 In the second CALL DISTRIBUTION FOR list field select the connection in question 5 In the Internal no name list fields select...

Page 695: ... fallback It is thus signaled in parallel to the announcement before answering after Announcement before Answering The call is signalled after the announcement before answering to the internal number for fallback and thus in parallel to the call phase Proceed as follows Separately for configurations Separately for external connections Using the configuration manager Requirements Entered external n...

Page 696: ...ack On Off If delayed fallback is enabled all calls which have not been answered will be redirected after the configured time Proceed as follows Separately for configurations Separately for external connections Using the configuration manager Requirements Selected fallback number see fallback 1 Open the page Public switched tel networks Call distribution no Announcement before Answering The caller...

Page 697: ...n after The longest waiting time will be determined by a comparison of the Delay time for CF on no reply in the PBX and the Delay time for CF on no reply The delay times can be configured using the configuration manager Delay time for CF on no reply in the PBX under Public switched tel networks ISDN connections PTMP connection Public switched tel networks ISDN connections PBX number bundle Configu...

Page 698: ...ction time frame configured the call is forwarded to the selected internal number subscriber group voice mail fax box If the passive modem fax call distribution is enabled an external call is transferred to an internal subscriber via the normal call distribution If the user accepts the call and ends it within the configured detection time frame the call is automatically transferred to the internal...

Page 699: ...er Created internal destinations subscribers groups voice mail fax boxes or automatic reception 1 Open the page Public switched tel networks Call distribution If several configurations PBX profiles have been created these will be available as tabs 2 With several configurations Click the tab with the desired configuration 3 In the first CALL DISTRIBUTION FOR list field select Analogue connections 4...

Page 700: ...all distribution will be enabled The setting in the Detection duration list field is not relevant for passive modem fax call distribution 7 In the Internal no name list fields select one of the following options 8 Click Save 9 Repeat step 4 to 6 to configure the call distribution for the other PTMP connections 10 Repeat step 2 to 7 to configure the call distribution for other configurations PBX pr...

Page 701: ...ich emergency call ability is enabled If the telephone cannot make an emergency call the subscriber is informed by an announcement Emergency calls can be configured to take priority over other calls If necessary a call can be interrupted to enable an emergency call to be made The phone number is always sent along with an emergency call If number presentation suppression is switched on it is disabl...

Page 702: ...l numbers If necessary set the country in which the PBX is operating Using the Configuration Manager Administration Dealer operator data page Input your own emergency numbers Using the Configuration Manager Public switched tel networks Emergency calls page If necessary input service numbers Using the Configuration Manager Public switched tel networks Emergency calls Service numbers page Configure ...

Page 703: ...d with the exchange line access number entered under Public switched tel networks Exchange line request e g 0112 instead of only 112 In this way numbers beginning with 11 will remain available to be assigned as internal numbers If Emergency call only with exchange line access number is disabled an emergency number can be dialled without exchange line access number but it is not possible to assign ...

Page 704: ... you can enter your own emergency numbers You can enter up to ten external numbers as emergency call or service phone numbers Note Some countries e g Denmark Greece Luxembourg do not have a fixed number sequence for their area codes If this also applies to the location at which the PBX is installed you do not need to enter an area code Public emergency numbers e g beginning with 11 are entered wit...

Page 705: ... to 5 to enter additional numbers Entering Service Numbers You can enter up to ten external numbers as emergency call or service numbers Note Some countries e g Denmark Greece Luxembourg do not have a fixed number sequence for their area codes If this also applies to the location at which the PBX is installed you do not need to enter an area code Entering service phone numbers without an area code...

Page 706: ...rvice number in the first free Service numbers entry field 4 Enter a name for identification purposes in the Name entry field Note The name is used for display purposes on the system telephone The name along with the phone number also appears on some pages of the configuration manager e g Call data list 5 Click Save 6 Repeat Steps 2 to 5 to enter additional numbers ...

Page 707: ... real time clock saves the time for approx two hours in the case of a power outage Via ISDN external S0 port optional see chapter Important Information Product Details Basic Assembly and Extensions Note The switch to from daylight savings is done automatically for the PBX time Configuring PBX Time Time and Date Manually Proceed as follows Using the configuration manager Using a character string on...

Page 708: ...ct one of the following options depending on the location 4 Click Set now Switching the Automatic Updating of the PBX Time On Off via the Network If updating the PBX time via the network is enabled the PBX time will be accepted from an NTP server at the selected time interval Proceed as follows Using the configuration manager Date in the format DD MM YYYY UTC The UTC Coordinated Universal Time wor...

Page 709: ...ry option button and select the desired country from Country the list field Finally select the desired server from the NTP server list field Click the Manual server option button Enter the address of a local NTP server or the name of an external NTP server in the Manual server entry field Enter the port in the Port entry field Note You should receive the address from the system administrator of th...

Page 710: ...the page Settings Date Time of the PBX 2 Select or clear the After each ISDN call check box under AUTOMATIC SYNCHRO NISATION OF THE PBX TIME DATE Switching NTP Server Service On Off If the NTP server service is enabled the PBX can be used as an NTP server by other devices in the network Proceed as follows Using the configuration manager Requirements PBX connection to the network 1 Open the page Se...

Page 711: ...pen the page Functions Calendar 2 Select the country federal state in the list field under the calendar 3 Click New 4 Click Yes The holidays valid for the country federal state are added for an indefinite period Holidays with data that changes yearly are calculated automatically by the PBX Note Holidays inserted in this manner can be edited or deleted individually as needed Each of these changes i...

Page 712: ...he Holiday status list field select one of the following options 6 Click OK Importing Holidays This function allows you to import holidays exported previously from another PBX of the same design Proceed as follows Using the configuration manager Requirements A holiday file ft saved on a data storage device PC 1 Open the page Functions Calendar 2 Click Import 3 Click Browse this text is dependent o...

Page 713: ... to be imported includes a date that has already been entered on the page the import file entry is discarded Exporting Holidays The entered holidays can be exported into a holiday file ft so they can be imported after wards to a different PBX of the same design Proceed as follows Using the configuration manager 1 Open the page Functions Calendar 2 Click Export The dialogue for downloading the file...

Page 714: ...dialling a phone number when the desired connection is busy or the network is overloaded or an authorisation is missing At end of call During programming when the programming was unsuccessful or an authorisation is missing During a Call Through call when the phone number transferred from the mobile phone is not permitted to use Call Through Call tone during the call phase Special tone 1 and specia...

Page 715: ...ey if a line is available It is then possible to dial a phone number Proceed as follows Separately for subscribers Using the configuration manager 1 Open the following page For admin Subscriber scr Properties Settings For user Subscriber Properties Settings 2 In the list field at the top select the subscriber in question by his name or number 3 In the Internal dial tone list field under Signallisa...

Page 716: ...ger 1 Open the following page For admin Subscriber scr Properties Settings For user Subscriber Properties Settings 2 In the list field at the top select the subscriber in question by his name or number 3 Select or clear the Busy tone at end of call check box under Signallisation by tones Switching the Special Dial Tone On Off If the special dial tone is enabled the PBX generates a special dial ton...

Page 717: ...nfiguration V05 03 2016 717 Settings Tones Switching the Special Dial Tone On Off 3 Select or clear the corresponding check box under Signallisation by tones Special dial tone for CF Do not Disturb baby call hotline Special dial tone for filled call data memory ...

Page 718: ...e telephone manual Ringtones are displayed on analogue telephones as follows 1 x long 1 long tone 1 second 4 second pause 3 x short 3 double tones approx 1 second pause 1st special tone Uninterrupted pulsing 2nd special tone Continually repeating double tones 3 double tones in 5 seconds 3rd special tone 1 double tone approx 4 second pause 4th special tone 2 short tones approx 4 second pause 5th sp...

Page 719: ...Door terminals Configuring the ringer frequency Using the configuration manager page Settings Basic settings Note For internal calls and alarm calls the ringing tone is permanently set as 3 x short and Alarm Configuring the Ringer Frequency The ringer frequency indicates the ringer voltage frequency signals the PBX calls to the internal analogue subscribers Proceed as follows Using the configurati...

Page 720: ...yed on analogue telephones during a wake up call Exchange line reservation The configured CLIP text is displayed on analogue telephones during a call to signal that a line that was previously busy has become available TAPI The configured CLIP text is displayed on analogue telephones during a call that signals the LAN TAPI function Callbacks The configured CLIP text is displayed on analogue telepho...

Page 721: ...trator The administrator has unrestricted access to the configuration manager The PBX can be configured completely and the PINS of the other users internal subscribers can be changed with this access Sub administrator A maximum of four sub administrators can be configured The access authorisations to the Web interface are assigned to the sub administrators by the administrator according to the loc...

Page 722: ...s authorisations There modification rights may differ depending on the profiles Configuring Access Authorisation Proceed as follows Using the configuration manager 1 Open the page Administration Access authorisations 2 Click next to the required page to list all subpages 3 Select or clear all check boxes for the pages to which sub admin and user shall have access Configuring Administrator Access Y...

Page 723: ...e unique For this reason you cannot assign the same PIN twice Avoid using birthdays or specific dates as PINs If you do you will make it easier for an attacker to find the right one You should also avoid choosing PINs that are easy to guess such as 111111 or 123456 The PIN is necessary e g for access to COMfortel Set and a COMfortel VoIP 2500 AB system telephone 5 If necessary select the Change Ad...

Page 724: ...re the sub adminis trator s authorisation to access different pages in the configuration manager on the Administration Access authorisations page Proceed as follows Separately for subscribers Using the configuration manager 1 Open the page Subscriber scr Phone numbers 2 Click Configure in the line of the corresponding subscriber 3 Click the Basic settings tab 4 If necessary change the sub admin PI...

Page 725: ... current PINs and passwords click on Edit PIN and password The password is used for registering VoIP telephones A coloured bar under the entry field shows the security level of the password red low level green high level Passwords with a low security level can not be saved Caution Visible PINs and passwords constitute a security risk After entering the PIN password click on Mask PIN and password 8...

Page 726: ...gured on the page Admin istration Access authorisations Proceed as follows Separately for subscribers Using the configuration manager 1 Open the page Subscriber scr Phone numbers 2 Click Configure in the line of the corresponding subscriber 3 Click the Basic settings tab 4 If necessary change the PIN in the PIN entry field for the subscriber in question Possible entries Note To change current PINs...

Page 727: ...el can not be saved Changing the PIN Any PIN on the PBX can be changed Proceed as follows Using a character string on the internal telephone Caution Visible PINs and passwords constitute a security risk After entering the PIN password click on Mask PIN and password 8 to 32 digits Digits 0 9 Characters a z A Z no German umlauts and ß Special characters _ Caution A high level does not necessarily in...

Page 728: ...it is not possible to allocate the same PIN twice Do not use dates of birth or dates as PINs This makes it easy for an attacker to find out the correct PIN PINs which are easy to guess such as 111111 or 123456 should also be avoided 6 Dial 7 Re enter the new PIN 8 Dial Note If at this point you hear a busy signal instead of a confirmation tone the new PIN may already be in use in the PBX and no ch...

Page 729: ...ote As described in the following the setting is also possible via profiles Profiles Configuration Configure If the check box Profile controlled settings has been selected the property set in the right hand column will apply For assignment of the profile see chapter Settings Profiles 1 Open the page Subscriber scr Properties Authorisations 2 In the list field at the top select the subscriber in qu...

Page 730: ...The short code number is a part of the internal numbering plan and is therefore an internal number However it leads to an external connection In order that the distinction between internal numbers and phone numbers in the local area network functions the internal numbering plan must not contain phone numbers that also occur within the local area network To avoid conflicts phone numbers of the loca...

Page 731: ... line request is at first switched off If the system wide automatic exchange line request is switched on you must note the following for the conversion of the existing telephones COMfortel 600 For all phone numbers that are entered in the configuration of the telephone concerns speed dialling keys and telephone book possibly entered exchange line access numbers or initiation of internal numbers in...

Page 732: ...ilable for IP DECT telephones If you want to use this function for other telephones you must switch on the system wide automatic exchange line request page Adminis tration Exchange line request The behaviour of the IP system telephones when picking up the receiver depends on the default account selection see operation guide of the telephone For some IP system telephones the default account can be ...

Page 733: ...x and local area code Automatic exchange line request disabled 1 Open the page Public switched tel networks Exchange line request 2 In the Exchange line access number entry field change the exchange line access number Possible entries Note The factory setting for the exchange line access number on the PBX is 0 This number is not effective at first because automatic exchange line request is active ...

Page 734: ...Code The area codes are necessary for some functions of the PBX e g Call Through Call restrictors Call deblockers Note The prefixes for Voice over IP are set individually for each account Public switched tel networks Voice over IP VoIP Accounts Configure Proceed as follows Using the configuration manager 1 Open the page Public switched tel networks Exchange line request 2 In the Area code entry fi...

Page 735: ...ching the CCBS and CCNR option for external callers on Using the configuration manager page Public switched tel networks ISDN connections PBX base numbers trunk bundles Configure Configuring Hook Flash Timing Hook flash timing enables the PBX to detect a flash signal from the subscriber in question For this to work the hook flash timing must correspond with the time that is configured for the flas...

Page 736: ...ttings tab 4 In the Hook flash timing list field select one of the following options Switching the Authorisation for External Call Transfer Externally On Off If the authorisation for transferring external calls externally is enabled the subscriber in question can transfer a call between two external subscribers Note The transferred call is limited to a pre configured time period Settings Basic set...

Page 737: ...ist field at the top select the subscriber in question by his name or number 3 Select or clear the Transfer of external calls externally check box Configuring the Maximum Duration of Transferred Calls External to External The maximum duration of transferred calls external to external indicates how many minutes a connected call between two external subscribers may last at most Proceed as follows Us...

Page 738: ...name Admin PIN Dealer data Country Configuring the Country When you configure the country the PBX is automatically assigned the default settings that are required in the selected country e g settings for analogue ports and emergency numbers Note You can display the current setting in the PBX data overview by clicking on the Auerswald logo Proceed as follows Using the configuration manager 1 Open t...

Page 739: ...e required information in the PBX description entry field under PBX DATA Entering Dealer Data If necessary change the data of the dealer entered during the first installation Proceed as follows Using the configuration manager 1 Open the page Administration Dealer operator data 2 Enter the data in the entry fields under DEALER DATA Entering Operator Data Enter the location data of the PBX Proceed a...

Page 740: ...unctions among other things Topics Status Displays page 741 Restart page 745 Firmware Update page 749 Backing Up and Recovering Configuration Data page 757 Remote Configuration and Alternative Connection Options page 765 Provisioning for IP Telephones page 775 Factory Settings page 790 Shutting Down and Switching Off page 792 Expanding the PBX page 793 Service Data page 798 ...

Page 741: ...ge 50 50 ms Pressing the Software altern button is detected Flashes orange 0 5 0 5 s The Software altern button was pressed long enough Status LED Power LED PBX status after restart Lit in red Lit in red The boot partition is being tested Lit in orange Lit in red The kernel is being loaded from the partition Lit in green Lit in red The kernel is being initialised Lit in green Lit in orange The ker...

Page 742: ... PBX waits for the termination of the last call Lit in green Lit in red The PBX is powered down completely LAN LED COMpact 5000 Status of the Ethernet Interface Off No Ethernet connection to a computer network exists Lit in orange An Ethernet connection to a computer network exists link Flashes orange An Ethernet connection to a computer network exists link and packets are being transmitted LAN Li...

Page 743: ...inistration Dealer operator data Port Overview The port overview shows the previously configured and the permanently specified ports on the PBX In addition the columns TCP Transmission Control Protocol and UDP User Datagram Protocol show which transport protocols are used Note The overview can be viewed and printed Print in the configuration manager by opening the page Views Ports External Call Ch...

Page 744: ...r occurs the status messages appear directly after you log into the configuration manager You can view the status messages in the configuration manager by opening the Monitoring Status messages page When you open the page it first shows the status which is automatically updated every 30 seconds Network diagnosis Monitoring By sending a ping to a remote host e g computer PBX in the network you can ...

Page 745: ... immediately performs an automatic restart There are also various options for performing a restart yourself when necessary The variants are differentiated as follows Immediate Restart During an immediate restart no consideration is made of existing calls This means that all connections to the web server all calls and all data services closed immediately Unsaved data is lost Delayed Restart A delay...

Page 746: ...on requires only a limited restart Only some of the PBX functions are restarted All calls are ended and all data services are closed The web server remains unaffected by this Performing a Restart Note All connections to the web server all calls and data services will be disconnected this way All unstored information will be lost Proceed as follows Using the configuration manager By pressing a butt...

Page 747: ...d Please contact your dealer or the manufacturer directly Performing a Restart Immediately by Pressing a Button 1 Press the Reset button on the CPU module The Power LED lights up flashes in red and orange for up to two minutes Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks For some installation and maintenance work it is necessary t...

Page 748: ... Service and Maintenance Restart Performing a Restart When the Power LED lights up in green again the restart is complete and the PBX is ready for operation Note If the Power LED remains continuously lit in red an error has occurred Please contact your dealer or the manufacturer directly ...

Page 749: ...te require additional configuration parameters Sometimes not all these param eters can be determined automatically from the previous firmware version This is why you need to edit some parts of the configuration manually in this update type If the regular firmware update option has been enabled the status messages tell you whether you need to edit the current update manually Click Update to downloa...

Page 750: ...Requirements A firmware file rom saved on a data storage device PC Note You can find a new firmware file on the Internet see www auerswald de service Alternatively you can get a new firmware file from your specialised dealer 1 Open the page Administration Firmware update restart 2 Click Start firmware update under STORE THE FIRMWARE IN THE PBX MANUAL FIRMWARE UPDATE 3 Click Browse this text is dep...

Page 751: ...gured address of the update server Configured DNS server and if necessary an HTTP proxy server Configured gateway COMfortel 2500 COMfortel 1500 COMfortel 1100 Entered phone number of the update server 49 5306 9200510 into the telephones e g via COMfortel Set 1 Open the page Administration Firmware update restart 2 Select or clear the PBX firmware update check box under Instant firmware update 3 Se...

Page 752: ...ortel Set 1 Open the page Administration Firmware update restart 2 Select or clear the COMfortel firmware update check box under Regular firmware updates firmware update for all connected COMfortel system telephones 3 In the Interval list field select one of the available options 4 In the Period list field select the time when the regular firmware update will be performed Further steps In order to...

Page 753: ...es the update server for available firmware updates Their availability is signalled by a system message when you log on to the configuration manager as administrator or when you open the page Adminis tration Firmware update restart as administrator or sub administrator Proceed as follows Using the configuration manager 1 Open the page Settings Basic settings 2 Select or clear the Search online for...

Page 754: ...atus is displayed during the update for system telephone updates Note When you open the page it first shows the status which is automati cally updated every 30 seconds Restoring the Firmware in use Prior to the Firmware Update The PBX retains not only the current firmware but also the firmware previously used in the flash memory If necessary the old firmware can be restored Caution The PBX reboots...

Page 755: ...quickly blink in orange After a few seconds the blinking of the Status LED will slow down 3 Let go of the Software altern button The Firmware is restored Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks For some installation and maintenance work it is necessary to open the PBX while it is in operation qualified electrician only Make s...

Page 756: ...stributing telephone see Operation Guide of the telephone Under Administration Firmware update restart you can see under Firmware update for Voip system telephones the current status Notes The PBX must have a firmware version as of 6 6 The telephone that receives the firmware must have a firmware version as of 2 4 Distributing the firmware is possible from one COMfortel 3600 IP to other COMfortel ...

Page 757: ...ata storage device If necessary this configuration file can be saved in the PBX again in order to restore the old configuration data When the configuration file is created there is the option of saving the configuration data without any network settings PBX data or music on hold announcements so that the configu ration file can also be saved in other PBXs Variants for Backing Up and Recovering Con...

Page 758: ...clude the following data Ethernet configuration DHCP client setting IP address Sub network mask Gateway DNS configuration First DNS server Second DNS server HTTP proxy configuration HTTP proxy settings PPP configuration Local IP address Remote IP address Port of the web server The PBX data include the following data PBX name Admin user name Admin PIN Admin passwort Dealer data Operator data Countr...

Page 759: ...functions that were added by a firmware update Requirements A configuration file cfg saved on a data storage device PC 1 Open the page Administration Data backup 2 Select or clear the check boxes of the required data under STORE CONFIGU RATION DATA IN THE PBX 3 Click Store in the PBX under STORE CONFIGURATION DATA IN THE PBX 4 Click Browse this text is dependent on the browser used 5 Select the co...

Page 760: ...lutely necessary to store the data safely and in accordance with the legal requirements If you want to make the data backup available to your specialised dealer or to the manufacturer for error analysis you must make sure that the legal requirements are fulfilled Proceed as follows Using the configuration manager 1 Open the page Administration Data backup 2 Select or clear the check boxes of the d...

Page 761: ...ration overwrites the current configu ration data Note A configuration file that was created with an older firmware version may possibly not contain all of the configuration data for example data for new functions that were added by a firmware update Requirements Inserted restoration point 1 Open the page Administration Data backup 2 In the Configuration file list field under Restore old configura...

Page 762: ...erver port setting Time NTP server settings Dealer operator data Saved hold music and announcements Call data System messages Proceed as follows Using the configuration manager 1 Open the page Administration Data backup 2 Click Reset under RESET CONFIGURATION 3 Click Yes The configuration is reset 4 Click OK Regenerating the Configuration When regenerating the configuration the configuration data ...

Page 763: ...mory stick formatted with file system FAT FAT32 or EXT4 A configuration file saved on the PC see also chapter Service and Maintenance Backing Up and Recovering Configuration Data Saving Configuration Data on the PC Note Any network settings saved in the configuration file will be taken over during automatic uploading If the network settings were not saved in the configuration file the factory netw...

Page 764: ...directly Any network settings saved in the configuration file will be taken over during automatic uploading If the network settings were not saved in the configu ration file the factory network settings will be retained Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks For some installation and maintenance work it is necessary to open ...

Page 765: ...ttps remote access auerswald de remote access on the Internet This requires a dealer access via the Internet and enabling of the Auerswald Remote Access ARA Configuring the PBX Remotely via the Internet without ARA Server You can also configure the PBX remotely via an internet connection DSL This requires a fixed external IP address Alternatively you can use VPN or DynDNS The router on the PBX s n...

Page 766: ...f the PBX Knowledge of user name and password for the configuration manager 1 Start a browser e g Mozilla Firefox 2 In the browser s address field enter https remote access auerswald de remote access 3 Enter the required data in the User name Customer number and Password PIN input fields and click Login The user interface of the ARA server ARA Auerswald Remote Access opens 4 Register the PBX if th...

Page 767: ...dge of user name and password for the configuration manager Knowledge of the configured port of the web server Note Refer to the operating manual of your router The access is possible via http and via https encrypted access If the option Force HTTPS connection has been enabled only the https connection can be used In this case a port you selected yourself must be rerouted to port 443 of the PBX ac...

Page 768: ...t connection between the PC and the PBX Note Alternatively it is possible to use a USB connection on the PC to one of the internal system telephones including the complete installation of the drivers required for the device on the PC Installed COMfortel Set configuration software version 3 0 or later Knowledge of the user sub admin or admin PIN 1 Start the COMfortel Set configuration software 2 Op...

Page 769: ...on is loaded from the telephone This may take a while 10 Make the desired changes Once you have configured all the changes to your satisfaction first save the configu ration as described in the following as a file on a data storage device PC and then in the telephone 11 Open the menu File Save 12 Click File 13 Select the directory in which you want to save the configuration file 14 Enter a name fo...

Page 770: ...has been configured or the phone number transmitted does not correspond with the configured phone numbers the PBX must be enabled via an internal telephone using a digit sequence for remote configuration An existing external ISDN connection between the PC and the PBX for example over an ISDN PC controller at the external S0 port including the complete installation of the drivers required for the d...

Page 771: ...t field 10 Enter the associated PIN in the PIN entry field and click OK The configuration is loaded from the telephone This may take a while 11 Make the desired changes Once you have configured all the changes to your satisfaction first save the configu ration as described in the following as a file on the hard drive and then in the tele phone 12 Open the menu File Save 13 Click File 14 Select the...

Page 772: ... this reason you cannot assign the same PIN twice Do not use dates of birth or dates as PINs This makes it easy for an attacker to find out the correct PIN Do not use PINs which are easy to guess such as 111111 or 123456 Remote switching number call no Requirements External numbers have been entered no remote switching number The remote switching number is required for the following purposes As a ...

Page 773: ...e PBX can be configured remotely without manual release To do this the PC connected to the PBX via an external ISDN connection must send the dealer access number that is entered here Notes Enter the phone number along with its local area code If you do not enter a dealer access number or if the transmitted number does not match the number you enter you must dial a character string on an internal t...

Page 774: ...N VIA AUERSWALD SERVER IN THE INTERNET Enable dealer access via Internet Requirements Configured network connection with DNS server and Gateway The PBX can be configured remotely via the Internet with the ARA server Configuring the Configuration Port for System Telephones The configuration port factory setting 7002 for system telephones indicates which port on the PBX is used by the configuration ...

Page 775: ... telephones In the case of automatic provisioning from the provisioning server regular e g weekly automatic provisioning can be configured You can set the weekday time and the address of the provisioning server on the telephone There are several different ways to perform an automatic provisioning Provisioning with the help of DHCP data Provisioning via the redirect server Provisioning by PBX searc...

Page 776: ... Auerswald IP telephones these provisioning files are xml files built after a defined scheme They contain e g account provider or function key information in an xml file A provisioning file that was not generated in the PBX e g via a backup is typically applicable for only one subscriber as the file contains personal data such as account information Provi sioning data is user specific if they cont...

Page 777: ...be provided by the PBX or by an external server A combi nation of both variants is permitted The header file is the file that the telephone must read first It can contain references to sub files Any files can be imported however Auerswald IP telephones only support xml files You will find further information about header files on the Internet see www auerswald de service under Developer Creating a...

Page 778: ...e created in this way on your PC 7 Open the Windows Explorer and select the bak filei 8 Press the F2 function key and enter zip at the end of the file name 9 Click Yes in the window that opens 10 Open the zip folder 11 Open the folder de auerswald settings 12 Copy the file auer_settings xml into another folder 13 Open the file auer_settings xml with a text editor e g Notepad 14 Press Alt 0 in Note...

Page 779: ...ning server active IP telephones can automactically be configured as provisioning server via the PBX No automatic configuration of the IP telephones is carried out Access without client certificate Access without client certificate unsafe operation access with client certificate Note When connecting a COMfortel 3200 3500 and other external devices to the PBX the Access without client certificate c...

Page 780: ...mplate page Subscriber scr IP provi sioning File management Creating provisioning files see www auerswald de service under Developer Making provisioning settings on the telephone Setting the provisioning type see Operation Guide of the telephone If necessary entering the address of the provisioning server starting with https see Operation Guide of the telephone Note For COMfortel 3200 3500 you mus...

Page 781: ...sented in a byte by byte format with the individual bytes being separated by colons or hyphens e g 00 09 52 04 4B 13 Possibilities to read a MAC address Reading with a bar code scanner Retrieving from a client certificate Manual entry Reading a MAC Address with a Bar Code Scanner If the MAC address is printed as bar code on the IP telephones e g on a label on the bottom of the telephone you can re...

Page 782: ...r 1 Open the page Subscriber scr Properties 2 In the list field at the top select the subscriber in question by his her name or number 3 Open the page VoIP settings 4 In the list field Assigning the MAC address of the device under found devices select the corresponding MAC address 5 Cick Save Manually Entering a MAC Address If the MAC address cannot automatically be taken from a client certificate...

Page 783: ...he colons They will be automatically entered by the PBX Note To cancel an entry click on the left hand side of the list field 6 Click Save Managing Provisioning Files There are various management options available for the provisioning files stored in the PBX e g Granting access Switching use as header file on off Switching use as template on off Viewing editing a file Saving a file Deleting a file...

Page 784: ...subscribers that are currently registered on the PBX are granted access or Select the Authorisation for all subscribers check box all current and future subscribers on the PBX are granted access This option is not applicable on Standard xml files To grant access to all subscribers to a group Select a group in the Authorisation for all subscribers to the group list field 4 Click Save Selecting a He...

Page 785: ...k or select the Authorisation for all subscribers check box To grant access to all subscribers to a group Select a group in the Authorisation for all subscribers to the group list field Note The header file is a combination of several provisioning files When assigning the authorisations to the required subscribers they must also get the authorisations of all provisioning files which are part of th...

Page 786: ...g a Standard Provisioning File Contrary to normal provisioning files the default empty standard provisioning file cannot directly be edited in the integrated code editor Initially it must be saved under a different file name and can then be edited like a normal provi sioning file in the integrated code editor Notes We recommend to contact the system administrator or the specialised dealer to edit ...

Page 787: ...rovisioning Files Provisioning files can be opened for editing in an integrated code editor Note We recommend to contact the system administrator or specialised dealer to edit provisioning files Note You will find further information about provisioning files on the Internet see http www auerswald de service under Developer Proceed as follows Using the configuration manager 1 Open the page Subscrib...

Page 788: ...e deleted or exported 3 Click Delete 4 Click Yes Importing a Provisioning File from the PC into the PBX Provisioning files xml stored on the PC can be saved for provisioning on the PBX Proceed as follows Using the configuration manager Requirements A provisioning file xml saved on a data storage device PC 1 Open the page Subscriber scr IP provisioning File management 2 Click Import 3 Click Browse ...

Page 789: ...e PC A provisioning file stored in the PBX can be saved on the PC as backup copy Note The default provisioning file Standard xml cannot be deleted or exported Proceed as follows Using the configuration manager 1 Open the page Subscriber scr IP provisioning File management 2 Select the provisioning file to be exported 3 Click Export 4 Save the file on the PC Note It is possbile to save more than on...

Page 790: ...ftware default button on the CPU module within 2 seconds and hold it down between 10 and 15 seconds Warning Touching voltage carrying conductors or telephone connections can cause life threatening electric shocks For some installation and maintenance work it is necessary to open the PBX while it is in operation qualified electrician only Make sure that the PBX is never left unattended while workin...

Page 791: ... the restart is complete and the PBX is ready for operation Note If the Power LED remains continuously lit in red an error has occurred Please contact your dealer or the manufacturer directly If you release the Software default button too late the Power LED is no longer flashing restart the PBX without making any changes Further steps Create a new configuration or use a configuration auconfig cfg ...

Page 792: ...eb server all calls and all data services are terminated Unsaved data is lost There are two variants to power down the PBX Delayed powering down The PBX is powered down only after all calls are finished Immediate powering down The PBX is powered down immediately All connected call will be disconnected Proceed as follows Using the configuration manager 1 Open the page Administration Firmware update...

Page 793: ...de options see also chapter Important Information Product Details Basic Assembly and Extensions Note You can carry out the expansion activation in the Upgrade Center or have your dealer do it for you Requirements A user account in the Upgrade Center Registration Creation of a User Account for the Upgrade Center Requirements PC with an existing Internet connection 1 Call Auerswald s Upgrade Center ...

Page 794: ...user account in the User name customer number and Password PIN entry fields 3 Click Login The Upgrade Center opens The available categories are displayed 4 In the PBX System Dongle S N Other Device S N entry field under PBX type enter the 10 digit serial number of the PBX 5 Click Set 6 Click the category in which you want to go shopping or click Show under All items for this The items available ar...

Page 795: ...ed making changes click Proceed to the TOB Before the initial order and after every change in the General Terms and Conditions TOB the terms and conditions of business of Auerswald GmbH Co KG must be accepted Proceed to the customer data 11 Follow the additional instructions You will receive the order confirmation for your order and the 20 digit release codes required for release after purchase 12...

Page 796: ...s column to view the current expansion level on the PBX regarding these items 7 Place the desired item in the shopping basket by clicking the Order column 8 Once you have selected all of the items you would like click Shopping basket check out The selected items are displayed in the shopping basket 9 Select the payment type 10 When you are finished making changes click Proceed to the TOB Before th...

Page 797: ...is registered in the Upgrade Center you will receive the order confirmation again by e mail If you have not entered an e mail address print the order confirmation that is displayed Payment type Cash on delivery The order confirmation with release codes is sent to you by parcel service Open the page Administration Dongle releases In the Enter unblocking code entry field enter one of your newly acqu...

Page 798: ...nel protocol of the PBX without any further password protection It might be that the recorded protocol includes the following components Connection data sets with destination source and time information of a telecommunication connection Configuration data of the PBX and connected telephones as well as the corresponding PINs and passwords Address books of the PBX Before any recording all participan...

Page 799: ...lable options Important If Logging enabled is enabled and D channel has been selected anyone within the network can record a D channel protocol over IP A D channel protocol also displays sensitive data such as call connection data That is why you should only enable the Logging enabled function if you need to create logs for error analysis purposes Further steps If you have selected D channel insta...

Page 800: ...transferred information Proceed as follows Using the D channel decoder PC programme Requirements D channel decoder PC program installed see www auerswald de Logging enabled function switched on in the PBX D channel option selected in the PBX 1 Start the D channel decoder computer programme 2 Click Start 3 In the Interface list field select the IP option 4 Enter the IPv4 address or as of decoder ve...

Page 801: ... the error type and maybe even its cause from the list of transferred information Proceed as follows Using the configuration manager Requirements Syslog server configured by the system administrator Knowledge of the IPv4 or IPv6 address and UDP port number of the syslog server 1 Open the page Administration Logging 2 In the Syslog server IP entry field enter the IPv4 or IPv6 address of the syslog ...

Page 802: ... forwarded They must also be informed about who will use the data received If you want to make the service data available to your specialised dealer or to the manufacturer for error analysis you must make sure that the legal requirements are fulfilled Proceed as follows Using the configuration manager 1 Open the page Administration Service data 2 Accept the legal notes by entering ok in the entry ...

Page 803: ... the telecommunication connection must be informed that these contents will be recorded and must also be informed who will use the recorded data If you want to make the recorded data available to your specialised dealer or to the manufacturer for error analysis you must make sure that the legal requirements are fulfilled Proceed as follows Using the configuration manager Requirements Deenabled pop...

Page 804: ...peration and Configuration V05 03 2016 Glossary Glossary The glossary contains an alphabetical list of the terminology used accompanied by short expla nations There is also an index of abbreviations Topics Terminology page 805 Abbreviations page 819 ...

Page 805: ...s from the APIPA address range C Central Office This is a node point on the public telecommunication network CLIP No Screening CLIP no Screening is a telephone service for outgoing calls This function allows the party called to see a customer defined phone number instead of the phone number assigned by the network provider In this context no Screening means that the customer defined number is not ...

Page 806: ... DDI for the Auerswald info line DHCP DHCP Dynamic Host Configuration Protocol is a client server protocol for dynamically allocating IP addresses and network parameters The IP addresses are requested by the DHCP clients PCs in the network on the DHCP server for example a router or the Internet service provider The DHCP server takes these IP addresses from a set address pool and sends them to the ...

Page 807: ...to a permanent domain name e g YourName DynDNS org E Echo Cancellation Local echos and Hall effects are compensated using echo cancellation For example an echo is generated on the receiver of a telephone the voice of the caller emanates from the loud speakers and reaches the microphone where it is then transmitted back End Device A general description for a device that can be operated on a communi...

Page 808: ...rmware is the operating software on the telephone or PBX that is stored in the device itself The device cannot function without firmware G Gateway A gateway is a PC or router that is used as an intermediary between two different networks The Internet service provider is the gateway for direct Internet dial up connections If you use a router this is the gateway in a local network H Hands free Calli...

Page 809: ...e separated by a point for example 192 168 0 14 The network addresses are divided up into different classes Class A to C depending on how many computers can be located in a network Certain ranges are reserved for the operation of local networks Class A 10 x x x for networks with up to 16 5 million PCs Class B 172 16 x x to 172 31 x x for networks with up to 65534 PCs Class C 192 168 0 x to 192 168...

Page 810: ...ddresses than version 4 of the Internet protocol IPv4 J Jitter Buffer The jitter buffer buffers RTP packages to compensate irregular transfer rates of the Internet A high jitter buffer reduces short interruptions during the call In return the delay of the RTP packages increases L LAN The LAN Local Area Network connects computers over company or home networks LED An LED is a light emitting diode Th...

Page 811: ...ubscriber numbers The MSN is the part of the phone number without a local prefix N NAT NAT Network Address Translation permits the mapping of a specific IP address used within a network to another IP address used by another network This function is e g performed by a router which connects a local area network to the Internet Network A network is a merger of more than one computer and other communi...

Page 812: ...nd proxy is an intermediate server that processes all VoIP requests and connec tions going to the provider except registration P PIN A PIN Personal Identification Number is a multi digit secret code that has to be entered to get access to services or authorisations PoE PoE Power over Ethernet is a method by which a small devices in a network for example VoIP telephones receive power over an Ethern...

Page 813: ...owsers use port 80 Proxy A proxy server acts as the interface to the Internet or between two networks For example it receives queries from a computer in an intranet It then connects to the Internet on behalf of the computer to forward the queries and return the if necessary filtered responses To achieve this the HTTP proxy uses the Internet s HTTP protocol R Router Routers connect two separate net...

Page 814: ... 32 GB to theoretically 2 048 GB SD 3 0 standard Information on recommended memory cards can be found in the Internet see www auerswald de service Server A server is a computer or a software Depending on the server type it fulfils different tasks as part of the network It provides for example other users clients in this network with certain information data and services SIP SIP Session Initiation ...

Page 815: ...over NATs the public IP address of an Internet connection can be determined To do this a STUN request is sent to a STUN server which then shares its own IP address allocated by the VoIP provider with the Internet connection Subnet mask Configuring subnetworks makes it possible to connect many totally different networks located in totally different areas because each subnetwork receives its own add...

Page 816: ...ctual payload data Most Internet services are implemented with TCP e g HTTP WWW SMTP POPS e mail etc T Net Functions Functions available on the analogue T Net There are analogue comfort telephones with pre defined function keys or menus for T Net functions such as callback on busy call forwarding splitting or conference calling U UDP UDP User Datagram Protocol is used to send data packet over non ...

Page 817: ... a few minutes to configure the registered connection which can then be used almost immediately VoIP Provider A VoIP provider is an internet service provider offering internet telephony VoIP Voice over Internet Protocol There are numerous providers which issue each customer their own phone number which can be called not only over the Internet but also via a public switched network Depending on the...

Page 818: ...PN Virtual Private Network connects remote or neighboring networks LAN to the internal network using what is called a VPN tunnel The tunnel functions basically as a channel in which embedded data is transported from one network to the other W WAN A public network e g the Internet is also called a WAN Wide Area Network ...

Page 819: ...ction Partial Rerouting CF Call Forwarding CFB Call Forwarding on Busy CFNR Call Forwarding on No Reply CFU Call Forwarding Unconditional CLIP Calling Line Identification Presentation CLIR Calling Line Identification Restriction CNG Comfort Noise Generation CNIP Calling Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COL...

Page 820: ...Protocol IPUI International Portable User Identity ISDN Integrated Services Digital Network LAN Local Area Network LDAP Lightweight Directory Access Protocol LCD Liquid Crystal Display LCR Least Cost Routing LED Light Emitting Diode MAC Media Access Control MSN Multiple Subscriber Number NAT Network Address Translation NTBA Network Termination for ISDN Basic rate Access NTP Network Time Protocol N...

Page 821: ...ol Secure SMS Short Message Service SMTP Simple Mail Transfer Protocol SRTP Secure Real Time Transport Protocol STUN Simple Transversal of UDP over NATs TAPI Telephone Application Programming Interface TCP Transmission Control Protocol UDP User Datagram Protocol UPnP Universal Plug and Play USB Universal Serial Bus UTC Coordinated Universal Time VLAN Virtual Local Area Network VoIP Voice over Inte...

Page 822: ...to external devices a remote switching number configured in the PBX has to be dialled first Topics Alarm page 824 Reservation of Exchange Line on Busy page 827 Call Waiting page 828 Time and Date of the PBX page 829 Do not Disturb page 830 Automatic Reception page 831 Baby Call Hotline page 832 Call Through page 833 Remote Configuration Releasing page 834 Hook Flash Timing page 835 Follow me page ...

Page 823: ...1 Relay page 862 Query and Transfer page 866 Query and 3rd Call page 864 Callback on Busy page 868 Callback on No Reply page 869 Call Forwarding for External Numbers page 870 Call Forwarding for Groups page 874 Call Forwarding for Subscribers page 877 Call Deblocker Incoming page 838 Announcement before Answering page 880 Door Functions page 881 Voice Mailbox page 882 Music on Hold and Announcemen...

Page 824: ...arm enabled once Alarm input is disabled after triggering and alarm must be enabled again Alarm enabled always Alarm input remains enabled after triggering and another alarm can be triggered PIN Admin or sub admin PIN Alarm number Alarm number for exchange line request type Direct exchange line telephone with preceding Additional information Alarm input is disabled after triggering Remote switchin...

Page 825: ... Alarm number Additional information Alarm input stays enabled even after triggering PIN Admin or sub admin PIN Alarm number Alarm number for exchange line request type Direct exchange line telephone with preceding Additional information Alarm input is disabled and will not react to triggering Remote switching number Remote switching number for remote programming PIN External PIN Alarm number Alar...

Page 826: ...on Operation and Configuration V05 03 2016 Short Reference Alarm Deleting an Announcement on an Internal Telephone 8 PIN 573 A PIN Admin or sub admin PIN A 6 9 no 1 4 of the announcement PIN Admin or sub admin PIN A 6 9 no 1 4 of the announcement ...

Page 827: ...y Initiating the Reservation of an Exchange Line on Busy on an Internal Telephone R 37 R Query key or Flash key Additional information You will hear a confirmation tone Hang up the receiver As soon as a line is available you will be called back by the PBX Pick up the receiver You will hear the external dial tone Dial an external number without an exchange line access number ...

Page 828: ...ing a Knocking Caller on an Analogue Internal Telephone R 0 Accepting a Knocking Caller and Disconnecting the Active Call on an Analogue Internal Telephone R 1 Accepting a Knocking Caller and Putting the Active Call on Hold on an Analogue Internal Telephone R 2 R Query key or Flash key R Query key or Flash key R Query key or Flash key ...

Page 829: ... and Date of the PBX Time and Date of the PBX Setting the Time on an Internal Telephone 8 PIN 300 hh mm ss Setting the Date on an Internal Telephone 8 PIN 301 dd mm yy PIN Admin or sub admin PIN hh 00 23 hour mm 00 59 minute ss 00 59 second PIN Admin or sub admin PIN dd 01 31 day mm 01 12 month yy 00 99 year ...

Page 830: ...mware V6 6A Installation Operation and Configuration V05 03 2016 Short Reference Do not Disturb Do not Disturb Enabling Do not Disturb on an Internal Telephone 8 21 1 Disabling Do not Disturb on an Internal Telephone 8 21 0 ...

Page 831: ...Internal Telephone 8 PIN 554 A Listening to an Annoucement on an Internal Telephone 8 PIN 574 A PIN Admin or sub admin PIN A 1 9 0 no 1 10 of the announcement Additional information Wait for trilling tone after 2nd Start recording with 3rd Stop recording with Afterwards the recording is played back for checking PIN Admin or sub admin PIN A 1 9 0 no 1 10 of the announcement PIN Admin or sub admin P...

Page 832: ...nternal Telephone 53 Disabling Baby Call Hotline on an Internal Telephone 53 Checking Activation on an Internal Telephone 53 Destination number Internal or external telephone to be called Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with preceding exchange...

Page 833: ...Through Call Through Initiating a Call on an External Telephone Call Through number Destination number Call Through number External number defined for Call Through on the PBX Destination number Internal or external telephone to be called internal number of the group or subscriber or short code dialling number ...

Page 834: ...sing Remote Configuration Releasing Initiating Releasing Remote Configuration on an Internal Telephone 8 PIN 91 Initiating Releasing Remote Configuration on an External Telephone Remote switching number 8 PIN 91 PIN Admin sub admin or user PIN Remote switching number Remote switching number for remote programming PIN External PIN ...

Page 835: ...Firmware V6 6A Installation Operation and Configuration V05 03 2016 835 Short Reference Hook Flash Timing Hook Flash Timing Learning the Flash Timing on an Analogue Internal Telephone 8 98 R R R Query key or Flash key ...

Page 836: ...group to be redirected Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding Subscriber group number Telephone group to be redirected Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding Destination number Internal or external telephone to be called Internal number o...

Page 837: ...p or subscriber or External number Additional information After entering the remote switching number wait for external confir mation signal 1 second before continuing DTMF entry PIN External PIN Remote switching number Remote switching number for remote programming Subscriber group number Telephone group to be redirected Internal number of the group or subscriber Additional information After enter...

Page 838: ...n V05 03 2016 Short Reference Call Deblocker Incoming Call Deblocker Incoming Enabling Call Deblocker Incoming for Subscribers on an Internal Telephone 8 PIN 22 1 Disabling Call Deblocker Incoming for Subscribers on an Internal Telephone 8 PIN 22 0 PIN User PIN PIN User PIN ...

Page 839: ...all Allowance Account of a Subscriber on an Internal Telephone 8 PIN 74 Subscriber number E PIN Admin or sub admin PIN Subscriber number Internal number of the individual telephone for exchange line request type Direct exchange line telephone with preceding E 0 99998 setting the account to a specific amount 200 for example equals EUR 2 20 or 99999 unlimited account ...

Page 840: ...al number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding Destination number Internal telephone to be called External number for exchange line request type Internal telephone with preceding exchange line access number or Short code dialling number for exchange line request type Direct exchange line telephone with preceding Destination number ...

Page 841: ...Installation Operation and Configuration V05 03 2016 841 Short Reference Call Data Single Call Record Call Data Single Call Record Deleting Own Call Data Records Works Council Function on an Internal Telephone 8 PIN 51 PIN User PIN ...

Page 842: ... MSN MSN to be sent Own phone number number without exchange line access number unaffected by a direct exchange line telephone or for a PTP connection PBX base number and extnsion number Destination number External telephone to be called External number for exchange line request type internal telephone with preceding exchange line access number or Short code dialling number for exchange line reque...

Page 843: ...Using Targeted VoIP Access on an Internal Telephone Account number Destination number Account number Used VoIP account VoIP Account number for exchange line request type Direct exchange line telephone with preceding Destination number External telephone to be called External number for exchange line request type Internal telephone with preceding exchange line access number ...

Page 844: ...ups Only Incoming on an Internal Telephone 8 41 1 Logging out of a Group Only Incoming on an Internal Telephone 8 41 0 Group number Logging out of All Groups Only Incoming on an Internal Telephone 8 41 0 Group number Internal number of the group for exchange line request type Direct exchange line telephone with preceding Group number Internal number of the group for exchange line request type Dire...

Page 845: ...on an Internal Telephone 8 42 0 Logging All Subscribers out of a Group Incoming and Outgoing on an Internal Telephone 8 48 0 Group number Group number Internal number of the group for exchange line request type Direct exchange line telephone with preceding Group number Internal number of the group for exchange line request type Direct exchange line telephone with preceding Additional information M...

Page 846: ...ence Hotel Functions Hotel Functions Entering the wake up Time for One time wake up on an Internal Telephone hh mm Deleting the Waku up Time on an Internal Telephone Setting the Room Status on an Internal Telephone 99 Z hh 00 23 hour mm 00 59 minute Z 1 room cleaned 2 room not cleaned 3 room blocked ...

Page 847: ...he IPv4 Address of the PBX on an Internal Telephone 8 941 Configuring the Subnet Mask of the PBX on an Internal Telephone 8 PIN 932 E Querying the Subnet Mask of the PBX on an Internal Telephone 8 942 Configuring the Gateway of the PBX on an Internal Telephone 8 PIN 933 E PIN Admin or sub admin PIN E IPv4 address of the PBX 12 digits Additional information Display of the IPv4 address of the PBX on...

Page 848: ...nal Telephone 8 PIN 930 1 Switching the DHCP Client of the PBX off on an Internal Telephone 8 PIN 930 0 Querying the DHCP Client Status of the PBX on an Internal Telephone 8 940 Additional information Display of the IPv4 address of the gateway on the telephone display after callback by the PBX PIN Admin or sub admin PIN PIN Admin or sub admin PIN Additional information Display of the DHCP client s...

Page 849: ...Internal Telephone 011 Subscriber group number Handsfree Speaking to a System Telephone on an Internal Telephone 012 Subscriber group number Subscriber group number Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding Subscriber group number Internal number of the group or subscriber for exchange line request type Direct exchange l...

Page 850: ...plitting on an Analogue Internal Telephone R 1 Connecting Call Partners on an Analogue Internal Telephone R 4 R Query key or Flash key R Query key or Flash key Additional information You are talking to the previously active call partner The other conference partner is hearing music on hold R Query key or Flash key Additional information You are talking to the call partner previously held in the ba...

Page 851: ...on an Internal Telephone 8 81 K Switching the Configuration on an External Telephone Remote switching number 8 PIN 81 K K 2 to 4 digit ID no of the configuration Additional information Authorisation required Remote switching number Remote switching number for remote programming PIN External PIN K 2 to 4 digit ID no of the configuration Additional information Authorisation required ...

Page 852: ...ce Loudspeaker Announcement Loudspeaker Announcement Announcement to Announcement Output on an Internal Telephone Number of the announcement output Number of the announcement output Internal number of the announcement output for exchange line request type Direct exchange line telephone with preceding ...

Page 853: ...Internal Telephone 8 PIN 5650 Listening to the Announcement on an Internal Telephone 8 PIN 5750 Deleting the Announcement on an Internal Telephone 8 PIN 5550 PIN Admin or sub admin PIN Additional information Wait for trilling tone after 2nd Start recording with 3rd Stop recording with Afterwards the recording is played back for checking PIN Admin or sub admin PIN PIN Admin or sub admin PIN ...

Page 854: ...nternal number of the parking zone for exchange line request type Direct exchange line telephone with preceding P 0 9 no 0 9 of the park position Additional information Authorisation required Number Internal number of the parking zone for exchange line request type Direct exchange line telephone with preceding P 0 9 no 0 9 of the park position Additional information Authorisation required R Query ...

Page 855: ...th Call Forwarding for Groups on an Internal Group Telephone 97 Group number 481 Destination number Destination number Internal or external telephone to be called Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External telepohone number for exchange line request type Internal telephone with preceding exchange line access n...

Page 856: ...r for exchange line request type Internal telephone with preceding exchange line access number or Short code dialling number for exchange line request type Direct exchange line telephone with preceding Additional information Membership of the group required Group number Internal number of the group for exchange line request type Direct exchange line telephone with preceding Additional information ...

Page 857: ...ference Pick up Pick up Taking over a Call Conversation on an Internal Telephone 06 Subscriber group number Subscriber group number Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding Additional information Authorisation required ...

Page 858: ...ration V05 03 2016 Short Reference PIN PIN Changing the PIN on an Internal Telephone 99 PIN PIN PIN 1st PIN Old PIN to be changed Admin sub admin user or externa PIN 2nd PIN New PIN Admin sub admin user or externa PIN 3rd PIN New PIN Admin sub admin user or externa PIN ...

Page 859: ...mber PIN User PIN Destination number External telephone to be called External number for exchange line request type Internal telephone with preceding exchange line access number or Short code dialling number for exchange line request type Direct exchange line telephone with preceding Destination number External telephone to be called External number for exchange line request type Internal telephon...

Page 860: ...all with Assigned Project on an Internal Telephone 93 P Destination number P 2 to 6 digit project no Destination number External telephone to be called External number for exchange line request type Internal telephone with preceding exchange line access number or Short code dialling number for exchange line request type Direct exchange line telephone with preceding ...

Page 861: ...receiver next to the telephone To disable Room Monitoring replace the receiver Destination number Internal number of the single telephone for exchange line request type Direct exchange line telephone with preceding Remote switching number Remote switchin number for remote programming PIN External PIN Additional informa tionen You need an analogue DTMF telephone an ISDN telephone with DTMF dialling...

Page 862: ... number 8 PIN 26 R 1 R 2 to 4 digit ID no of the relay Additional information For relays with the operating modes light door opener alarm and PC relay Authorisation required Remote switching number Remote switching number for remote programming PIN External PIN R 2 to 4 digit ID no of the relay Additional information For relays with the operating modes light door opener alarm and PC relay Authoris...

Page 863: ...configuration dependent and automatic configuration switchover Authorisation required R 2 to 4 digit ID no of the relay Additional information For relays with the operating modes manual relay configuration dependent and automatic configuration switchover Authorisation required Remote switching number Remote switching number for remote programming PIN External PIN R 2 to 4 digit ID no of the relay ...

Page 864: ...nuing to Talk to the 1st Call Partner on an Analogue Internal Telephone R 4 Continuing the 3rd Call and Disconnecting the Other Calls on an Analogue Internal Telephone R 0 R Query key or Flash key Destination number Internal or external telephone to be called Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number f...

Page 865: ...COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 865 Short Reference Query and 3rd Call R Query key or Flash key ...

Page 866: ...ephone R 0 Disconnecting the Active Call and Returning to the Call Partner on Hold on an Analogue Internal Telephone R 1 R Query key or Flash key Destination number Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with preceding exchange line access number or ...

Page 867: ...ation V05 03 2016 867 Short Reference Query and Transfer Connecting Both Call Partners on an Analogue Internal Telephone R 4 Transferring a Call Partner into Waiting Loop on Busy on an Analogue Internal Telephone R 07 R Query key or Flash key R Query key or Flash key ...

Page 868: ...tallation Operation and Configuration V05 03 2016 Short Reference Callback on Busy Callback on Busy Initiating Callback on Busy on an Internal Telephone R 37 Cancelling Callback on Busy on an Internal Telephone 37 R Query key or Flash key ...

Page 869: ...peration and Configuration V05 03 2016 869 Short Reference Callback on No Reply Callback on No Reply Initiating Callback on No Reply on an Internal Telephone R 37 Cancelling Callback on No Reply on an Internal Telephone 37 R Query keyor Flash key ...

Page 870: ...r currently sent by the telephone Destination number Internal or external telephone to be called Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with preceding exchange line access number Additional information Authorisation required Authorisation for externa...

Page 871: ...by a direct exchange line telephone The 1st number can be omitted if call forwarding is to be configured for the number currently sent by the telephone Destination number Internal or external number to be called Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone...

Page 872: ...nt configuration is enabled Own number Own phone number number without exchange line access number unaffected by a direct exchange line telephone The 1st number can be omitted if call forwarding is to be configured for the number currently sent by the telephone Destination number Internal or external number to be called Internal number of the group or subscriber for exchange line request type Dire...

Page 873: ...ation number may only be an external number Permanent configuration is enabled Own number Own phone number number without exchange line access number unaffected by a direct exchange line telephone The number can be omitted if call forwarding is to be configured for the number currently sent by the telephone Additional information Authorisation required The destination number may only be an externa...

Page 874: ...o the group as outgoing Subscriber group number Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with preceding exchange line access number Additional information Authorisation for external destination required Authorisation and membership of the group necessa...

Page 875: ...ernal number for exchange line request type Internal telephone with preceding exchange line access number Additional information Authorisation for external destination required Authorisation and membership of the group required Group number Internal number of the group for exchange line request type Direct exchange line telephone with preceding The number can be omitted if the telephone is logged ...

Page 876: ...al telephone with preceding exchange line access number Additional information Authorisation for external destination required Authorisation and membership of the group required Group number Internal number of the group for exchange line request type Direct exchange line telephone with preceding The number can be omitted if the telephone is logged in to the group as outgoing Additional information...

Page 877: ...umber on an Internal Telephone 67 Destination number Internal or external telephone to be called Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with preceding exchange line access number Additional information Authorisation for external destination required ...

Page 878: ...number Enabling Call Forwarding on No Reply without Re entering the Number on an Internal Telephone 61 Disabling Call Forwarding on No Reply on an Internal Telephone 61 Number Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with preceding exchange line access...

Page 879: ...016 879 Short Reference Call Restrictor Incoming Call Restrictor Incoming Enabling the Call Restrictor Incoming for Subscribers on an Internal Telephone 8 PIN 23 1 Disabling the Call Restrictor Incoming for Subscribers on an Internal Telephone 8 PIN 23 0 PIN User PIN PIN User PIN ...

Page 880: ...ment on an Internal Telephone 8 PIN 55 AA Listening to an Announcement on an Internal Telephone 8 PIN 57 AA PIN Admin or sub admin PIN AA 01 10 no 1 10 of the announcment Zusatzinformationen Wait for trilling tone after 2nd Start recording with 3rd Stop recording with Afterwards the recording is played back for checking PIN Admin or sub admin PIN AA 01 10 no 1 10 of the announcment PIN Admin or su...

Page 881: ...l number of the door for exchange line request type Direct exchange line telephone with preceding R Query key or Flash key Additional information Authorisation required R Query key or Flash key Door number Internal number of the group or subscriber for exchange line request type Direct exchange line telephone with preceding or External number for exchange line request type Internal telephone with ...

Page 882: ...with a Telephone on an Internal Telephone 8 PIN 566 A Voice mailbox number Listening to the Announcement for a Voice Mailbox on an Internal Telephone 8 PIN 576 A Voice mailbox number PIN Admin sub admin or user PIN A 1 9 0 no 1 10 of the announcement Voice mailbox number Internal number of the voice mailbox for exchange line request type Direct exchange line telephone with preceding Additional inf...

Page 883: ...t Voice mailbox number Internal number of the voice mailbox for exchange line request type Direct exchange line telephone with preceding Voice mailbox number Internal number of the voice mailbox for exchange line request type Direct exchange line telephone with preceding F 0 Opens the Help menu 1 Opens the main menu 2 Plays back new messages 3 Plays back all of the messages 4 Jumps back to the pre...

Page 884: ...announcement you have just heard 6 Jumps to the next announcement 7 Selects the currently heard or free announcement for changing or recording Press to save your announcement or to cancel the function 30 Disables message forwarding 31 Enables message forwarding 70 Deletes all messages and voice memos 99 Records a voice memo Hang up Ends remote access Additional function while a message is being re...

Page 885: ...ck to the previous message 5 Repeats the message currently being played back F 6 Jumps to the next message F 7 Deletes the message currently being played back F 8 Ends playback 10 Disables the voice mailbox 11 Enables the voice mailbox 20 Enables recording and changing announcements Note The default announcement and your own announcements if any have been recorded will be played back The following...

Page 886: ...ay of the phone number Initiates a callback Stops the display Additional information After having dialled the inter number press while the announcement is being played After having pressed wait until the announcement has ended Voice mailbox number External number of the voice mailbox or External number of the phone which is owner user of the voice mailbox PIN User or remote access PIN F 0 Opens th...

Page 887: ...d 6 Jumps to the next announcement 7 Selects the currently heard or free announcement for changing or recording Press to save your announcement or to cancel the function 30 Disables message forwarding 31 Enables message forwarding 70 Deletes all messages and voice memos 99 Records a voice memo Hang up Ends remote access Additional function while a message is being replayed 9 Displays the phone num...

Page 888: ...essage currently being played back F 6 Jumps to the next message F 7 Deletes the message currently being played back F 8 Ends playback 10 Disables the voice mailbox 11 Enables the voice mailbox 20 Enables recording and changing announcements Note The default announcement and your own announcements if any have been recorded will be played back The following functions are available while your own an...

Page 889: ... remote access Additional function while a message is being replayed 9 Displays the phone number of the caller provided it has been transferred Further options during display of the phone number Initiates a callback Stops the display Additional information After having dialled the inter number press while the announcement is being played The voice mailbox accepts the call after up to 55 seconds Af...

Page 890: ...hone 8 PIN 5531 Switching Music on Hold and Announcement on off and Listen to It on an Internal Telephone 8 PIN 573 Option PIN Admin or sub admin PIN PIN Admin or sub admin PIN Additional information Wait for trilling tone after 2nd Start recording with 3rd Stop recording with PIN Admin or sub admin PIN PIN Admin or sub admin PIN Option 0 no music on hold announcement 1 announcement only 2 interna...

Page 891: ...All Configured wake up Times for the Telephone on an Internal Telephone 8 PIN 33 Deleting the wake up Times of All Subscribers on an Internal Telephone 8 PIN 34 Recording an Announcement on an Internal Telephone 8 PIN 562 A PIN User PIN hh 00 23 hour mm 00 59 minute w 1 7 single weekday Mon Sun 8 weekend Sat and Sun 9 working days Mon to Fri 0 whole week Mon to Sun PIN User PIN hh 00 23 hour mm 00...

Page 892: ...ng to an Announcement on an Internal Telephone 8 PIN 572 A PIN Admin or sub admin PIN A 1 3 no 1 3 of the announcement Additional information Wait for trilling tone after 2nd Start recording with 3rd Stop recording with Afterwards the recording is played back for checking PIN Admin or sub admin PIN A 1 3 no 1 3 of the announcement PIN Admin or sub admin PIN A 1 3 no 1 3 of the announcement ...

Page 893: ...ng 184 administrator access 722 alarm 304 306 309 311 confirming 305 relay 308 short reference 824 switch input 306 alarm device 312 analogue connection 593 call beginning 598 call ending 599 CLIP 600 control commands 601 country specific 595 echo compensation 597 emergency call ability 594 flash time 596 GSM gateway 593 LCR 594 line connection 597 phone number 595 receiver gain 596 ring signal 60...

Page 894: ... answering 509 call signallisation 510 fallback 511 selecting announcements 511 short reference 880 announcement output 409 410 announcement music on hold 545 anonymous fax calls 284 APIPA 564 805 Auerswald Fax 287 Auerswald Remote Access ARA 766 automatic clean up 229 automatic configuration switchover 398 automatic memory check 229 automatic reception 323 325 326 330 destination number 329 short...

Page 895: ...ion and Configuration V05 03 2016 895 Index B baby call 331 delay time 332 short reference 832 base circuit board 56 basic assembly and extensions 33 boss secretary function 340 bus variants 90 busy signal detection start of call 599 busy on busy 333 ...

Page 896: ...ount debit 355 change during transfer 355 credit 351 maximum credit 354 short reference 839 call channel reservation 468 call charge information 350 call data 206 call data record 206 deleting 218 file SFTP transfer 224 short reference 841 to be recorded 220 call data list 206 billing factor 222 contents 207 currency name 221 dialling a number soft call 218 displaying 219 exporting 217 filter 214 ...

Page 897: ...e subscriber 487 external numbers 493 external numbers short reference 870 group 488 groups 492 groups only external calls 490 groups short reference 874 subscriber 481 subscribers 485 subscribers authorisation external numbers 486 subscribers group properties and follow me 486 subscribers only external calls 483 subscribers short reference 877 use any call channels 647 via PBX network provider 60...

Page 898: ... LCR 336 maximum call duration 336 short reference 833 users 338 call waiting 321 short reference 828 call waiting call 139 accepting 140 disconnecting current call 140 rejecting 139 call outgoing short reference 840 callback external initiating on no response 151 on busy 147 callback internal initiating on no response 150 on busy 147 callback on busy short reference 868 callback on no reply short...

Page 899: ...ded information 471 information 470 texts 720 CLIP no screening 805 ISDN connection 605 613 phone number for DDI 617 650 phone number for MSN 608 653 phone numbers for additional number 618 VoIP account 650 652 codec 806 setting 636 commissioning 105 analogue end devices 108 ISDN system telephones 109 standard ISDN end devices 108 standard VoIP end devices 109 VoIP system telephones 110 conference...

Page 900: ... 130 language 129 loggoing out user sub administrator 131 logout 116 navigation 116 opening 113 opening as administrator 113 opening as sub administrator 114 opening as user 115 opening at first commissioning 106 table entries 118 web server port 129 configuration switchover 395 authorisation 395 automatically 398 copying switching times 400 short reference 851 switching times 399 configuration wi...

Page 901: ...deleting image 174 dialling from contactlist 170 display name conversion 182 editing 174 exporting data record 176 from call data list 178 importing data record 177 importing image 172 QR code 175 searching and displaying 169 short code number 179 contact group 189 190 assigning contact 194 authorisation 192 deleting 196 standard contact group 193 control commands analogue connection 601 copyright...

Page 902: ... Service DECT 662 copying function key 667 function key 666 login mode 663 logout handsets 665 phone numbers for handsets 664 restoring telephone book 670 transferring address book entries 668 delay time baby call 332 call forwardin group 493 call forwarding subscriber 487 DHCP 806 DHCP client 562 short reference 847 DiffServ 626 806 diplay name conversion 182 DNS 807 server 567 568 do not disturb...

Page 903: ...thorisation 527 call duration 524 calling a door 529 calling a door during call 529 dead time 520 door call 521 door terminal 514 DTMF sequences 519 exchange line number presentation 525 opening door during door call 530 relay 526 ringtone for door call 523 second ringer 526 short reference 881 SIP password 521 VoIP door terminal 517 DoS attacks 570 DSP module 566 DTMF signalling VoIP 636 DynDNS 8...

Page 904: ...701 call priority switch 703 exchange line access number 703 phone numbers 704 emergency call ability analogue connection 594 ISDN connection 604 611 VoIP account 647 VoIP provider 639 emergency call announcement short reference 853 en bloc dialling 633 end device 807 environment see leaflet Conditions of Guarantee Information Service environmental notice 54 Ethernet 807 Ethernet port suitable end...

Page 905: ...country code 733 exchange line access number 733 local area code 734 exchange line reservation 149 short reference 827 exchange line transfer 317 callback option 319 charge burden 319 exchange line settings 318 time limit 320 extensions 33 extensions block DDI numbers 609 external 807 external analogue port 561 external call 143 with calling line identity restriction 144 ...

Page 906: ... memory 230 preconfiguring 275 rejecting anonymous fax calls 284 restoring 295 296 searching for fax 294 sending fax 289 sending fax to multiple recipients 290 several fax boxes for same user 271 fax call distribution 698 fax channels 230 624 file format address book 185 filter call data list 214 215 firmware distributing 756 restoring 754 755 firmware update 749 instantly 751 manually 750 regular...

Page 907: ... 563 808 short reference 847 glossary 804 Google contact group 197 199 group 359 587 members 588 short reference 844 subscriber 360 group call forwarding short reference 874 GSM gateway 689 analogue connection 593 ISDN connection 606 613 guarantee see leaflet Conditions of Guarantee Information Service ...

Page 908: ...elp 132 icons 136 navigation 132 opening 132 printing 135 searching 134 highlightings 119 hold time call parking 426 hook flash timing 735 short reference 835 hotel function 362 363 room state 378 select reception telephones 364 selecting room telephones 365 separator date 376 separator time 377 short reference 846 telephone bill 366 367 368 369 370 371 373 374 375 test page 377 HTTP proxy 568 809...

Page 909: ... permission 380 internal 809 internal call 143 internal numbers 575 internet access 567 Internet telephony configuring 620 IP address 562 809 IPv6 565 810 short reference 847 IP blacklist 570 IP protocol VoIP provider 634 IP switch relay 458 IP telephony internal 621 IP whitelist 572 IPv6 565 ISDN connection 603 additional numbers 618 connection type 559 DDI numbers 616 extensions block DDI number...

Page 910: ... and Configuration V05 03 2016 Index ISDN end devices 89 commissioning ISDN system telephones 109 commissioning standard ISDN end devices 108 connecting to internal S0 port 89 connecting to internal UP0 port 96 ISDN port 559 ISDN subscriber changing port 590 ...

Page 911: ...COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 911 Index J jitter buffer 590 810 VoIP provider 636 ...

Page 912: ...912 COMpact 5000 R Firmware V6 6A Installation Operation and Configuration V05 03 2016 Index K Kontakt 168 ...

Page 913: ...onnection 594 call through calls 336 configuration data 415 configuration data from PBX 422 default networks 417 networks 417 prefixes 418 providers 416 selecting external port 607 615 648 subscribers 415 tariff information 419 LDAP server 201 exporting contact groups 204 password 203 passwords contact groups 204 transfer 202 least cost routing LCR 414 LED 810 linear call distribution 692 local ar...

Page 914: ... V6 6A Installation Operation and Configuration V05 03 2016 Index loudspeaker announcement 409 413 announcement output 409 authorisation 413 dead time 411 DTMF sequences 410 relay 412 short reference 852 loudspeaker listening 810 ...

Page 915: ...nagement 228 message forwarding 242 message recipient e mail address 280 messages remote access 260 minimum requirements PC 52 modem call distribution 698 module inserting 67 74 removing 67 75 module preparation 56 modules COMpact 2BRI 60 2FXO 58 4DSP 61 4FXS 59 monitoring status int VoIP subscriber 584 VoIP accounts status 654 MSN 811 ISDN connection 608 multi path call forwarding 437 groups 438 ...

Page 916: ...guration V05 03 2016 Index music on hold 545 547 alarm 548 audio files 545 automatic reception 549 during ringing period 550 own files 546 short reference 890 source 547 system files 547 text before answering 548 wake up announcements 549 with announcement 547 MWI 298 ...

Page 917: ...NAT Keep Alive 632 NAT traversal 631 635 network 811 data stream 802 port TAPI server 405 provider 77 NTP 811 number presentation incoming 476 group 477 subscriber 476 number presentation internal group calls 479 number presentation outgoing 472 group 473 subscriber 472 suppressing 474 VoIP provider 639 ...

Page 918: ...rter 436 operator data 738 739 outbound proxy 812 VoIP provider 632 outgoing calls 142 deleting callback on busy 149 exchange line reservation 149 external call 143 external call with calling line identity restriction 144 external callback on busy 147 external callback on no response 151 internal call 143 internal callback on busy 147 internal callback on no response 150 priority call 152 outgoing...

Page 919: ... 707 accepting from PC 708 after ISDN call 709 manual configuration 707 manually 707 NTP server service 710 short reference 829 via network 708 PC connecting to Ethernet port 106 permanent configuration 401 permanent IP address 564 phone numbers analogue connection 595 analogue subscribers 577 DECT handsets 664 emergency call 704 format subscriber 592 internal 575 IP DECT subscribers 580 ISDN subs...

Page 920: ...t 813 changing ISDN subscriber 590 preferred exchange line 538 group 539 subscribers 538 preliminary pick up query 444 group 445 subscriber 444 preparation COMpact 5000 62 COMpact 5000R 70 printer 103 printer driver Auerswald Fax 287 priority call 152 private exchange line access 449 450 authorisation 451 short reference 859 without PIN 450 product details 33 basic assembly and extensions 33 confi...

Page 921: ...ng 775 779 access authorisation 783 client certificate 782 deleting file 788 editing file 787 file management 783 file PC PBX 788 header file 777 784 MAC address 781 MAC address bar code 781 MAC address manual entry 782 provisioning files 777 saving file on PC 789 settings 779 standard provisioning file 786 template 785 viewing file 786 PTP connection 812 813 ...

Page 922: ... 03 2016 Index Q QR code 175 quality of service DiffServ 626 query call 153 connecting both communication partners 156 ending 154 ending one call 155 initiating 153 short reference 866 third subscriber short reference 864 to third subscriber 156 toggling between conversations 155 ...

Page 923: ...ld time 464 identification number 460 IP switch relay 458 master 462 operating mode 455 461 short reference 862 switching duration 463 switching manually 467 released numbers 343 remote access 263 voice mailbox 260 remote configuration 765 772 authorisation 773 ISDN system telephones 768 770 port for system telephones 774 short reference 834 system telephones 773 via ARA server 766 via Auerswald s...

Page 924: ... restrictions 721 access authorisation 721 administrator access 722 PBX control 728 sub administrator access 724 ringing sequence 382 389 priority 393 ringing delay 393 394 ringtone 718 ISDN connection 608 ringer frequency 719 Robinson numbers 502 room monitoring 453 454 short reference 861 room state 378 router 813 RSS feed 299 subscribing 300 RTP port 625 ...

Page 925: ...aflet Conditions of Guarantee Information Service SFTP server 573 SFTP transfer 224 225 hotel operation 225 short code number 179 shutting down 792 signal words 28 single call records deleting 224 SIP 814 evaluation of incoming messages 642 internal SIPS 627 registration in accordance with RFC 6140 631 SIP port 815 SIP port internal VoIP registrar 625 SIP port VoIP provider 632 SIP session timer 6...

Page 926: ...nsions 626 VoIP provider 637 sub administrator access 724 subnet mask 815 IPv4 563 short reference 847 subscriber IP DECT 580 ISDN 578 jitter buffer 590 phone number format 592 VoIP 580 without assignment 582 sub system operation VoIP provider 637 switch input 496 DTMF sequence 496 497 switching times 399 400 symbols 28 119 syslog server 801 system messages 684 686 monitoring 685 protocol sending ...

Page 927: ...ss 358 exchange line access number 645 short reference 843 targeted VoIP access point 358 TCP 816 technical data 48 telephone book address book 168 telephone book authorisation 506 group 507 subscriber 506 text before answering music on hold 548 text messages 513 T Net functions 816 toggling between conversations 155 165 tones 714 busy signal at end of call 716 internal dial tone 715 presentation ...

Page 928: ...demarks 53 transfer callback 735 transferring 159 external to external 736 hook flash timing 735 in waiting loop 161 maxium call duration 737 short reference 866 to third communication partner 162 with announcement 160 without announcement 161 transmission of the display name 531 transmit gain 597 ...

Page 929: ...tion and Configuration V05 03 2016 929 Index U UDP 816 unassigned telephones 587 update server address 752 update status 754 Upgrade Center 793 software expansions 793 794 user account 793 UPnP 564 817 user authorisations fax box 283 PIN password 726 ...

Page 930: ...numbers 236 deleting announcement 251 info call 266 language files 231 managing 227 memory 230 message forwarding 242 preconfiguring 238 remote access 260 263 replacement function 257 restoring 267 268 several voice mailboxes for same user 233 short reference 882 voice message 263 voice mailbox fax box 232 233 265 270 271 285 automatic clean up 241 278 e mail address message recipient 280 e mail t...

Page 931: ...t 644 817 connection type 644 creating deleting 643 provider 643 status 654 use 644 VoIP channels 624 VoIP end devices commissioning standard VoIP devices 109 commissioning VoIP system telephones 110 connecting to Ethernet port 101 VoIP provider 817 management 628 setting 630 VoIP subscribers echo cancellation 591 VoIP GSM routing 533 call forwarding external numbers 607 616 configuration dependen...

Page 932: ...aiting field 541 542 automatic call take over 544 selecting phone number 543 waiting loop 161 wake up announcement switching times 553 wake up function 551 short reference 891 wake up times 554 subscriber 552 wall mounting 63 WAN 818 warranty see leaflet Conditions of Guarantee Information Service ...

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