COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016
543
Functions
Waiting Field Function
Selecting Subscriber or Group Telephone Number as Waiting Field
For existing calls, incoming exchange line calls are signalled by blinking
LEDs and also by an attention tone, if enabled. For multiple active waiting
field receptions, a caller placed in the waiting field is also signalled in the
other waiting field receptions by the attention tone.
•
The caller can be accepted normally by picking up the receiver or placed in the waiting field
by pressing the associated waiting field key. If the automatic call acceptance is set to on
busy or according to a time, callers are also automatically placed in the waiting field.
•
A caller who has been placed in the waiting field, hears hold music. If a group is configured
as waiting field reception and announcement before answering is enabled, the caller hears
the announcement before answering first.
•
A caller is kept a max. of 16 minutes without interruption in the waiting field. If the waiting
time is not interrupted by a call to the waiting caller or the call is forwarded, the connection
is disconnected.
•
You are reminded that the subscriber is still waiting by a short tone once per minute.
•
Press the corresponding waiting field key to initiate a call with a caller in the waiting field.
•
An external caller in the waiting field can be rerouted internally as normal. If the line of the
person being called is busy, the external subscriber can be placed in that person's queue.
If the person being called does not accept the call, the external caller is put back in the
waiting field. This is signalled by an attention tone, if enabled.
•
If there is no one in the waiting field, you can make calls as normal and use the keys on the
telephone without limitations.
•
As long as information about a call in the queue is showing on the display (LED lights up in
yellow), several of the keys are without function and as soon as you picked up the receiver,
you are connected to the call in the queue. You can prevent this by pressing the
Exit
key.
After this, the LED lights up in red and the display is in the idle state. Now you can make a
call as normal, for instance, by selecting a phone number from the telephone book.
Note:
If the waiting field function has been enabled, the LAN TAPI function
will not be available for the enabled extensions.
Selecting Subscriber or Group Telephone Number as Waiting Field
The selection can be made as follows:
•
Using the configuration manager
