COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016
803
Service and Maintenance
Service Data
Logging the Network Data Stream
Important:
Note the following legal notes prior to recording a network data stream.
The recorded network data stream may contain the following components:
- Data streams of other computers in the network
- Connection data sets with destination, source, and time information of a
telecommunication connection
- The spoken word of both ends of a telecommunication connection
- Configuration data of the PBX and connected telephones, as well as the
corresponding PINs and passwords
Before any recording, all participants in the telecommunication connection
must be informed that these contents will be recorded and must also be
informed who will use the recorded data.
If you want to make the recorded data available to your specialised dealer or
to the manufacturer for error analysis, you must make sure that the legal
requirements are fulfilled.
Proceed as follows:
•
Using the configuration manager
Requirements:
•
Deenabled pop-up blocker in the browser or defined exception rule
1. Open the page
Monitoring > Network data stream
.
2. Accept the legal notes by entering
ok
in the entry field.
3. Click
Start Trace
.
Recording the network protocol is started.
4. If the error can be reproduced easily, try to repeat it now.
5. To stop the recording of the network protocol, click
Stop Trace
.
6. Save the file.
Further steps:
•
The technical departments (Service, Development) use the file to diagnose the malfunction.