Introduction
Publication 31470-001, Rev C, November 2, 2017
1-3
1.1.8
Receiving Inspection
Use care in removing the instrument from the carton and check immediately for physical damage, such as bent
or broken connectors on the front and rear panels, dents or scratches on the panels, broken extractor handles,
etc. Check the shipping carton for evidence of physical damage and immediately report any damage to the
shipping carrier.
Each Giga-tronics instrument must pass rigorous inspections and tests prior to shipment. Upon receipt, its
performance should be verified to ensure that operation has not been impaired during shipment. Follow the
installation instructions in Section 1.2 and the operating instructions in Chapter 2 or Chapter 3.
1.1.9
Reshipment Preparation
If it is necessary to return the instrument to the factory, protect the instrument during reshipment by using the
best packaging materials available. If possible, use the original shipping container. If the original container is not
available, use a strong carton (350 lbs./sq.in. bursting strength) or a wooden box. Wrap the instrument in heavy
paper or plastic before placing it in the shipping container. Completely fill the areas on all sides of the
instrument with packaging material. Take extra precaution to protect the front and rear panels. Seal the package
with strong tape or metal bands. Mark the outside of the package:
FRAGILE — DELICATE INSTRUMENT
If corresponding with the factory or the local Giga-tronics sales office regarding reshipment, please provide the
model and serial number. If the instrument is being returned for repair, be sure to enclose all relevant
information regarding the problem that has been found.
NOTE:
If returning an instrument to Giga-tronics for service, first contact Customer Service so that a
return authorization number (RMA) can be assigned. Contact Giga-tronics via e-mail
([email protected]) or by phone (800.444.2878). (The 800 number is only valid within the US).
Giga-tronics may also be contacted via our domestic line at 925.328.4650 or Fax at 925.328.4702.
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