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Common Error Messages and Corrective Actions
T
roub
leshooting Calibr
a
tion and Result Errors
UniCe
l DxC Systems Instr
u
ctions F
o
r Use A13914
13-56
October 2005
0x057A000A
4
Tube Too Tall for
Cap Piercing
Sample Wheel.
Rack; Cup:
CAU: Incompatible
Tube Type
Message ID:
0x057A000A
Subsystem: SRShuttle
Description: This error will only
occur when the CTS thinks it has
sensed a tube too soon. In reality, it
is impossible to put too tall of a
tube in because of the Gate Top and
the CTS cover. They sit too low to
allow any marginal tube height.
• Make sure tubes are approved for use
and in appropriate rack for tube size.
• Make sure rack is designated properly
as a 100 or 75 mm rack in the
"Reserved Rack" screen.
• Make sure the tubes are seated
properly in the appropriate rack.
• If tubes have been re-capped, make
sure caps are fully seated in the tube.
• If error continues perform cap piercer
tube height alignment.
• Contact Beckman Coulter Technical
Support Center for additional
information.
0x057A000E
4
Rack Height Not
Defined
CAU: Rack height not
defined
Message ID:
0x057A000E
Subsystem: SRShttl
Description: CTS is installed and
the sample rack does not have a
height defined.
• Make sure that the rack height is
defined.
0x057B0008
4
Offload Track Is
Full
CAU: Offload Track Is
Full
Message ID:
0x057B0008
Subsystem: SRLdr
Description: This error will occur
when the offload trays sensor has
been triggered. This error is
working as designed in most cases.
• Unload Racks from the Offload Tray.
• If track is not full, make sure that the
switch at the far right end of the track
is not pressed in.
• If the error continues, contact Beckman
Coulter Technical Support Center.
Table 13.10
Error Messages and Corrective Actions
, continued
ID
Class #
Pop-up
Event Log
Description
Corrective Action