SATO TG308, Service Manual

Page: 123 / 252

Section 5: Troubleshooting
TG3 Series Service Manual
Page 5-3
09
RIBBON END ONLINE:
Off
ERROR:
Blinks
3 short
Beeps
1) No ribbon
2) Ribbon torn
To clear error: Head open
and then close
1) Check ribbon loading and/or
load a new ribbon roll
2) Clean or adjust the ribbon route
10 SENSOR ERROR ONLINE:
Off
ERROR:
On
3 short
Beeps
1) Improper pitch sensor
level
2) Improper setting of
sensor type
3) Media meandering
To clear error: Head open
and then close
1) Adjust pitch sensor level
2) Use the correct sensor for the
media
3) Clean and adjust the media route
11 HEAD ERROR ONLINE:
Off
ERROR:
On
1 long
Beep
1) Print head damage
• Error will be detected
only when head check is
enabled
To clear error: Hold down
FEED button or the
combination of
FEED more than 5 sec. to
disable head check
1) Replace Print head or consult
your SATO reseller or technical
support center
12
MEMORY R/W ERROR ONLINE:
Off
ERROR:
Blinks
1 long
Beep
1) Memory writing error
To clear error: Power Off
1) Confirm if Flash ROM memory is
installed
2) Replace the memory board.
13 MEMORY FULL ONLINE:
Off
ERROR:
Blinks
1 long
Beep
1) Memory over capacity
To clear error: Power Off
1) Delete unnecessary data
14 DOWNLOAD DATA
ERROR
ONLINE:
Off
ERROR:
On
1 long
Beep
1) Reception of
unauthorized download
data
2) No download area
To clear error: Press FEED
button
1) Check download data
2) Check download data size
15 CUTTER ERROR ONLINE:
Off
ERROR:
Blinks
3 short
Beeps
1) Media was jammed at the
cutter part
2) Cutter’s blade position is
not correctly sensed.
To clear error: Press FEED
button
1) Clean up the cutter assembly
2) Adjust the belt at cutter part
16 CUT SENSOR ERROR ONLINE:
Off
ERROR:
Blinks
3 short
Beeps
1) The position of cut sensor
is improper.
To clear error: Head open
and then close
1) Adjust the cutter sensor position
or set the paper with specified
size.
Note: Pressing EJECT button while
this error message is shown will
perform cutting motion once.
No. ERROR DISPLAY LED BUZZER ERROR CONDITION CORRECTIVE ACTION