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Section 5: Troubleshooting

TG3 Series Service Manual

Page 5-1

TROUBLESHOOTING

If you are unable to produce printouts on the TG3 series printer, use this section to make sure the basics have
been checked, before deciding you are unable to proceed any further.
The section is divided into four parts:

• 5.1 Error signal Troubleshooting
• 5.2 Troubleshooting Flowchart
• 5.3 Interface Troubleshooting
• 5.4 Test Print Troubleshooting

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Summary of Contents for TG308

Page 1: ...Service Manual For printer model TG3 Series www satoamerica com PN 9001226 A...

Page 2: ...www satoamerica com Copyright 2010 SATO America Inc All rights reserved Caution 1 Reproduction in any manner of all or part of this document is prohibited 2 The contents of this document may be chang...

Page 3: ...Area Network LAN Ethernet 3 10 3 6 Wireless LAN Ethernet 3 12 3 7 LAN and Wireless LAN Ethernet Specifications 3 15 3 8 External Signal Interface EXT 3 18 Operation and Configuration 4 1 4 1 Operator...

Page 4: ...ightness 6 34 6 14 Adjusting Factory Offset 6 34 6 15 Calendar Setting 6 35 6 16 Adjusting Print Head Position 6 36 6 17 Adjusting Feed Roller 6 40 6 18 Adjusting Ribbon Tension 6 41 6 19 Adjusting Ti...

Page 5: ...Board 7 39 7 26 Replacing Cutter Motor 7 40 7 27 Replacing Optional Stacker PCB ST TG3 7 41 7 28 Replacing Optional Stacker Timing Belt ST TG3 7 42 7 29 Replacing Optional Stacker Motor ST TG3 7 44 7...

Page 6: ...Table of Contents Page iv TG3 Series Service Manual This page is intentionally left blank...

Page 7: ...Section 1 Introduction TG3 Series Service Manual Page 1 1 INTRODUCTION...

Page 8: ...r and the second identifies the page number Page numbers begin with the numeral 1 one at the commencement of a new section and ascends sequentially 1 2 FEATURES OF THE PRINTER The SATO TG308 312 print...

Page 9: ...load the media and ribbon Power I O switch Press this switch to turn the power on I or off O Keypad connection terminal Used to connect to the optional keypad Media ejection slot Opening for media ou...

Page 10: ...nterface board are available for connection External connector terminal EXT Interface connector for external signals Connect the optional stacker or rewinder to this terminal FUSE T5AH 250V holder Use...

Page 11: ...mbly This component is used to print on the media Perform maintenance at regular intervals Cutter assembly This assembly consist of cutter as well as the cutter sensor assembly Head balance adjustment...

Page 12: ...et to meet the size of the media used Roll media supply spindle Used to load the roll media tag or label Pitch sensor guide This plate guides the media passing through the pitch sensor Lid Latch lever...

Page 13: ...and Keypad are connected At peak 157W 161VA Print ratio 30 In standby 25W 28VA ENVIRONMENTAL EXCLUDING MEDIA Operating Temperature 5 to 40 C 41 to 104 F Storage Temperature 5 to 60 C 23 to 140 F Opera...

Page 14: ...t Thermal Thermal Transfer Use roll media specified by SATO Roll Diameter Maximum outer diameter 10 250 mm Core Diameter Inner core diameter 3 76 4 mm and 4 102 mm depending on media type The supplied...

Page 15: ...Sensitivity Adjustable R corner Notch Tag hole Sensitivity Adjustable Jump hole Sensitivity Adjustable Head Open Fixed Ribbon End Fixed Lid latch open Fixed Cutter Position Sensitivity Adjustable SEL...

Page 16: ...X76 48 dots W x 72 dots H Numeric Standard X77 64 dots W x 96 dots H Numeric Standard XCS text 32 dots W x 24 dots H Symbols XCL text 48 dots W x 36 dots H Symbols KANJI FONTS Supported by downloadin...

Page 17: ...Bar Expanded GS1 DataBar Expanded Stacked GS1 DataBar is new version of RSS Two Dimensional QR code Ver 8 1 including Micro QR PDF417 Ver 2 4 including Micro PDF MAXI code Ver 3 0 GS1 DataMatrix Ver2...

Page 18: ...NCTION button 7 PAPER button 8 Arrow buttons v Indicators ON LINE Green LED CUTTER Green LED ERROR Red LED Buzzer Built in buzzer No volume control function available OPTIONS 1 Large size stacker ST T...

Page 19: ...TTE EN300 330 HF band RFID Europe R TTE EN300 220 1 EN302 208 1 UHF band RFID Europe MIC Korea Packaging Drop Standard ISTA 2A Environmental RoHS Chromium below 0 1 Lead below 0 1 Mercury below 0 1 Ca...

Page 20: ...ts the stacker full signal to the EXT the printer at the time of error occurrence Communication Connection Input Amphenol 14 pin Male EXT connector connection Connecting with the computer Rewinder and...

Page 21: ...s are equipped with an interface board to perform data communication with the host an external signal interface to connect peripheral devices to the printer and an interface to connect a keypad to the...

Page 22: ...bits 2 3 Parity setting DIP sw 2 DIP sw 3 Not used ON ON ON OFF ODD OFF ON EVEN OFF OFF NONE 4 Stop bit setting ON 2 bits OFF 1 bit 5 6 Baud rate setting DIP sw 5 DIP sw 6 57600bps ON ON ON OFF 38400...

Page 23: ...ace Mode of the printer only Single item buffer or multi buffer can be set in the printer s Interface Mode when READY BUSY and XON XOFF are effective 3 2 2 Basic Specifications Interface connector Syn...

Page 24: ...ata from the host computer to the printer 4 RS Output It goes Low when an error has occurred in the printer 5 CS Input It must be High 6 DR Input It must be High 7 SG Signal ground 20 ER Output It goe...

Page 25: ...he printer Pin Assignments Note Depending on the host used it may need to loop CS and RS maintaining at High level on the host side Therefore make sure to re check the host before use Input Output Sig...

Page 26: ...ended for LPT1 port settings Make sure to change the LPT1 port settings through the BIOS settings 3 3 1 Basic Specifications Note Send print data while the printer is on Interface connector Printer si...

Page 27: ...al I O PIN No Signal I O 1 STROBE Input 19 STROBE RETURN SG 2 DATA 1 Input 20 DATA 1 RETURN SG 3 DATA 2 Input 21 DATA 2 RETURN SG 4 DATA 3 Input 22 DATA 3 RETURN SG 5 DATA 4 Input 23 DATA 4 RETURN SG...

Page 28: ...tput Low active pulse signal indicating the completion of receive data import 11 BUSY Output High active signal indicating that the printer is not ready to receive data 12 PE Output High active signal...

Page 29: ...using Windows 2000 or above Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed Up to 127 devices ma...

Page 30: ...ess Link Status LED Status LED lights up when establishing the LINK with Ethernet device or when receiving the packets The LINK is established by Auto Negotiation LED Color Conditions STATUS Orange Li...

Page 31: ...de STATUS5 IP address 0 0 0 0 255 255 255 255 Subnet mask 0 0 0 0 255 255 255 255 Gateway address 0 0 0 0 255 255 255 255 IP address Subnet mask Gateway address are settable through Admin Man ager the...

Page 32: ...uilt in LED Color Conditions LINK Green Blinks Waiting for the link detection of wired LAN On Establishing the link by wired LAN Off Wired LAN not in use STATUS Orange Not in use Off LED Color Conditi...

Page 33: ...ure Interface selection Wireless LAN interface and the LAN interface are provided as a combo board Turn on the printer without connecting the LAN cable Communication setup The following communication...

Page 34: ...z 2 412 2 4835GHz 5 Channel 11b 1 14ch Default 11 11g 1 13ch Default 11 6 SSID Optional alphanumeric character string up to 32 chars 7 Authentication method Open System 802 1x authentication is select...

Page 35: ...ndows 2000 Windows XP and Windows Vista operating systems support LPD of TCP IP that enables you to print however Windows 95 98 and Windows Me are not configured with LPD In order to perform printing...

Page 36: ...play below For the detailed settings of 1 Setup TCP IP refer to 3 7 6 Setting Displayed Items For Local Area Network LAN Ethernet SATO Series Ver 1 2 0 0 TELNET server SATO CORPORATION Copyright C 199...

Page 37: ...protocol ENABLE DISABLE ENABLE ROOT password Up to 7 random alphanumeric char acters NULL No password Variable identifier Setting range Default Factory setting BOJstring Optional string and special c...

Page 38: ...the equipment nearby without specifying SSID 4 If SSID is set to ANY it tries to connect to SSID ANY 3 8 EXTERNAL SIGNAL INTERFACE EXT The external signal interface is designed to connect the printer...

Page 39: ...el 2 4 5 0V Low level 0 0 0 4V Pin No Signal name Description I O Level Electrical condition voltage electric current MAX 1 2 GND SIGNAL GROUND 3 REWINDER Outputs when detecting RIBBON END Output Low...

Page 40: ...Section 3 Interface Specifications Page 3 20 TG3 Series Service Manual This page is intentionally left blank...

Page 41: ...play on the operator panel of printer All of the printer s buttons are used either singularly or in conjunction to perform configuration activities Many of these settings can also be controlled via so...

Page 42: ...during various printer setting with the LCD dis play FEED button Pressing this button feeds one blank label through the printer when the cutting operation is disabled When the cutting operation is ena...

Page 43: ...current printer status The same area can also display two lines of alphanumeric text during various setting modes List of Icons Mode display Mode selection screen No Icon Description 1 Displayed when...

Page 44: ...Displayed when detecting Cutter Error 11 Displayed when having write failure to main ROM or when detecting Kanji ROM error 12 Displayed when detecting Calendar Error 13 Displayed when having write fai...

Page 45: ...Print Job mode 4 Printer Setting mode User mode Interface mode SEMBL mode Advanced Mode Hex Dump mode RFID User mode 5 Test Print mode 6 Default Setting mode 7 Maintenance mode 8 Service mode 9 Factor...

Page 46: ...tton PAPER button PAPER button Arrow buttons Arrow buttons FUNCTION button Arrow buttons Arrow buttons Arrow buttons Arrow buttons Menu screen FEED button FEED button User Mode FEED button Interface M...

Page 47: ...wer on Power off Test print Mode ONLINE FEED Power on FUNCTION Power on Power on Default setting Mode Maintenance Mode Boot Download Mode Service Mode RFID Mode Select SERVICE MODE FEED button Select...

Page 48: ...ONLINE button once will cause the printer to go Offline Any printing job will be PAUSE once the printer is brought Offline When the printer is Offline the activities for ONLINE mode are no longer poss...

Page 49: ...er goes to Adjustment screen when you press the arrow button and FUNCTION button simul taneously In OFFLINE mode press the FUNCTION button to access the icon based printer settings menu Using the arro...

Page 50: ...test print after completing the adjustments to ensure they are correct Refer to Section 4 12 Test Print Mode for details Menu Description Adjusts the print position or reference point where the print...

Page 51: ...NO If the printer has a print job in memory selecting YES will cause the job to be cleared Notes Be sure you want to cancel the print job before selecting YES as the job cannot be recovered and will h...

Page 52: ...ng options as shown above To return to the previous setting option press ONLINE button 4 When the desired setting option is displayed press arrow buttons to select the item or to set the value and the...

Page 53: ...offset adjustments are made rela tive to that start position The H setting is for the Horizontal print offset The or prefix determines whether the offset is to the left or to the right of the referen...

Page 54: ...as shown above To return to the previous setting option press ONLINE button 4 When the desired setting option is displayed press arrow buttons to select the item or to set the value and then press FEE...

Page 55: ...status icon displayed in the Normal Mode Note Changed settings will be in effect from the next power on This is a confirmation screen for setting the connected interface board configu rations If YES i...

Page 56: ...ONLINE button FEED button ONLINE button FEED button FEED button ONLINE button Displayed for Wireless LAN board only ONLINE button FEED button ONLINE button FEED button ONLINE button FEED button ONLINE...

Page 57: ...change the setting value and press arrow buttons to move the cursor to next digit Press FEED button to save the setting Setting range is between 00000 and 65535 The initial value for Port number 1 is...

Page 58: ...US5 is selected the printer will proceed to ITEM NO CHECK menu Set item number check function ENABLE Item number check is ON DISABLE Item number check is OFF The initial value is DISABLE This screen i...

Page 59: ...when SELECT IN signal remained HI in the SR series printers This additional setting is to eliminate the communication failure FEED button FEED button ONLINE button FEED button ONLINE button FEED butto...

Page 60: ...hen STATUS4 is selected the printer will proceed directly to IGNORE CR LF menu When STATUS5 is selected the printer will proceed to ITEM NO CHECK menu Set item number check function ENABLE Item number...

Page 61: ...check is ON DISABLE Item number check is OFF The initial value is DISABLE This screen is displayed only when PROTOCOL is set to STATUS5 Set BCC check function ENABLE BCC check is ON DISABLE BCC check...

Page 62: ...ERFACE MODE menu Select LCD FEED button FEED button ONLINE button FEED button ONLINE button FEED button ONLINE button FEED button ONLINE button Select READY BUSY or XON XOFF FEED button Select STATUS2...

Page 63: ...nitial value is 19200 Note Changed settings will be in effect from the next power on Setting RS 232C parity bit The initial value is NONE Note Changed settings will be in effect from the next power on...

Page 64: ...The initial value is NONE RS 232C CONFIGURATION Menu Description Set item number check function ENABLE Item number check is ON DISABLE Item number check is OFF The initial value is DISABLE This screen...

Page 65: ...EED button ONLINE button FEED button ONLINE button Select ENABLE FEED button ONLINE button Select YES FEED button ONLINE button FEED button ONLINE button FEED button ONLINE button FEED button FEED but...

Page 66: ...is displayed The initial setting is at A Note Adjustment of this setting is usually unnecessary Setting print method to thermal transfer or direct thermal TRANSFER Thermal transfer DIRECT Direct ther...

Page 67: ...entire print head BARCODE Head check is performed only on position where barcodes are being printed The initial value is NORMAL This screen is displayed only when HEAD CHECK is set to ENABLE Selecting...

Page 68: ...ji differs by destination Display language indicated by is the initial selection This menu lets you select the symbol for representing the Euro mark currency symbol The initial value is D5 The ESC seq...

Page 69: ...ted instantaneously a few printed labels may start showing printing defects before the printer warns of a print head error After detection of a print head error use a scanner to check all affected lab...

Page 70: ...to dump either incoming data RECEIVE DATA or print data already stored in the buffer RECEIVE BUFFER The initial value is RECEIVE DATA Note that RECEIVE BUFFER cannot be selected when there is no recei...

Page 71: ...on Select YES FEED button ONLINE button FEED button ONLINE button Select WRITE FEED button FEED button FEED button Continue to RFID TAG OFFSET screen above Continued from RFID VERSION screen below Pre...

Page 72: ...of write failure to RFID tag TOTAL Shows the total print quantity This counter can be reset by factory clear only Showing the total number of RFID writes SUCCESS Shows the number of write success to R...

Page 73: ...est WRITE DATA menu is displayed when selected The initial value is READ This screen appears only when TAKAYA or ThingMagic is set to MODULE SELECT in the Service Mode Performing RFID tag read test Se...

Page 74: ...TAKAYA or ThingMagic is set to MODULE SELECT in the Service Mode Showing the data is successfully written on the RFID tag Press FEED button to exit from this screen This screen appears only when TAKAY...

Page 75: ...ect this item to enable batch separator when using tag as paper type Press FEED button Switch Power to On I When the above TEST PRINT was set as FACTORY When the above TEST PRINT was set as CONFIGURAT...

Page 76: ...tern and the sensor rating will be printed MEMORY The contents of the memory in this printer will be printed FONT The contents of the fonts installed in this printer will be printed FACTORY The factor...

Page 77: ...nt The initial value is NO Adjusting the print and cut positions Press arrow buttons to change the setting value and press arrow buttons to toggle between PITCH POSITION and OFFSET POSITION setting Bo...

Page 78: ...r Mode and Advanced Mode sensor information and DSW information will be printed Item name to be printed Description Print Speed or Speed Print speed Print Darkness or Darkness Print darkness and darkn...

Page 79: ...ad check function None will be printed when this function is off When this function is enabled and it is checking the actual printable area Normal will be printed For checking barcode print area Barco...

Page 80: ...must be selected for this setting Item name to be printed Description I F 1 Interface setting details If an interface is not connected will be printed I F 2 Connection status with Keypad If the Keypad...

Page 81: ...ROM NO or ROM Firmware version DATE Created date of firmware Date format is indicated by the last 2 digits of the year month and day RFID Life Counter The number of succeeded failed RFID tag writes an...

Page 82: ...failed RFID tag writes and the total tag count Note that the count after reset or CLEAR RFID COUNT will be shown in this item RFID Success or Success The number of RFID tags successfully written RFID...

Page 83: ...Print head will be checked and the check result will be printed 4 12 4 Test Print of Head and Sensor Check Print head will be checked and the check result and the sensor information will be printed 4...

Page 84: ...Section 4 Operation and Configuration Page 4 44 TG3 Series Service Manual 4 12 TEST PRINT MODE Cont d 4 12 7 Test Print List of Fonts The sample of fonts supported by this printer will be printed...

Page 85: ...4 12 TEST PRINT MODE Cont d 4 12 8 Explanation of the contents of each pieces of Factory Test Print Below are Factory Test print samples Large Size Printed contents are subject to change without noti...

Page 86: ...nformation will be printed Item name to be printed Description Model Name Printer model name Firm Version Font Ver Firmware version and font version Firmware version is followed by CODE39 barcode See...

Page 87: ...d on the following line Main PCB Revision CONT board Main PCB version CODE39 barcode will be printed on the following line I F Board Revision Interface version CODE39 barcode will be printed on the fo...

Page 88: ...d when this setting is available If not Dis abled will be printed Stacker Rewinder The validity of stacker rewinder status detection Enabled will be printed when this function is on If not Disabled wi...

Page 89: ...led If Low is not Low 1 0 Low will be indicated in reverse colors If High is not 0 8 High Low High will be indicated in reverse colors Transmissive Sensor Low 0 2 Lo 1 0 x x V High 0 8 Hi Lo x x V Sli...

Page 90: ...High 0 8 Hi Lo x x V Slice Level Auto This information will be printed when reflective sensor is enabled If Low is not Low 1 0 Low will be indicated in reverse colors If High is not 0 8 High Low High...

Page 91: ...ription FROM2 CHECK SUM Extended memory LCD data UNICODE conversion table check sum value of TTF header area and CODE39 barcode Note that checksum value may change by destination FROM3 CHECK SUM Check...

Page 92: ...cut Head Check or Head Check All Checks print head condition and prints its result Check result will not be indicated in reverse colors S N Serial number of printer C S N Serial number of CONT board M...

Page 93: ...not Internal will be printed Print Area Print area setting supported in the existing model XL4xxe Enabled will be printed when this setting is available If not Dis abled will be printed Stacker The v...

Page 94: ...ansfer or Thermal Transfer will be printed For direct thermal printing Direct or Direct Thermal will be printed Reflective Sensor Low Lo 1 0 x x V High 0 8 Hi Lo x x V Slice Level Auto This informatio...

Page 95: ...ll be printed I F 2 Connection status with Keypad If the Keypad is connected Keypad will be printed If not will be printed Pitch LCD Print position specified via LCD display will be printed Offset LCD...

Page 96: ...T PRINTER SETTING confirmation menu When ALT PROTOCOL is selected the printer displays the DEFAULT ALT PROTOCOL confirmation menu DEFAULT PRINTER SETTING confirmation menu Selecting YES and pressing F...

Page 97: ...KEYPAD CONNECT ENABLE RS 232C CONFIGURATION Priority on interface board settings BAUDRATE 19200bps PARITY BIT NONE STOP BIT 1 BIT CHARACTER BIT 8 BIT LAN2 WIRELESS LAN2 CONFIGURATION Priority on inter...

Page 98: ...Q 40h CAN 21h NULL 00h OFFLINE 5Dh LCD POWER SAVING MODE SETTING 00 MIN SEMBL MODE AUTO START NO SERVICE MODE SENSOR LEVEL I MARK 31 SLICE LEVEL I MARK AUTO SENSOR LEVEL GAP 31 SLICE LEVEL GAP AUTO SE...

Page 99: ...NCE mode Note You may also access MAINTENANCE mode by pressing the FUNCTION button and arrow buttons simultaneously switch the Power to On I 3 Press arrow buttons to select SERVICE MODE FACTORY MODE o...

Page 100: ...tton repeatedly will switch to the next setting option as shown above To return to the previous setting option press ONLINE button 2 When the desired setting option is displayed press arrow buttons to...

Page 101: ...n also adjust the slice level by pressing arrow buttons The input range is between 0 0 and 3 2 adjustable in increments of 0 1 Note The slice level is automatically set by firmware when the value is s...

Page 102: ...tion forward for moving the pitch position backward against paper feed direction The adjustment range is between 00 and 99 dots For the initial value of each media type and model refer to the chart be...

Page 103: ...or moving the cut position backward against paper feed direction The adjustment range is between 00 and 99 dots For the initial value of each media type and model refer to the chart below FEED button...

Page 104: ...buttons to enter adjusted value for moving the print start position after backfeed forward for moving the print start position after backfeed backward against media feed direction The adjustment rang...

Page 105: ...row buttons Use arrow buttons to enter adjusted value for moving the print start position after auto media feed forward for moving the print start position after auto media feed backward against media...

Page 106: ...ess arrow buttons to select the item or to set the value and then press FEED button to save the setting FEED button FUNCTION button FUNCTION button FUNCTION button Return to SERVICE MODE menu FEED but...

Page 107: ...which overwrite the configuration done by the LCD operation panel This priority assignment affects the settings for print darkness print speed start point correction operation mode printer type print...

Page 108: ...ED button ONLINE button Press FUNCTION button Switch Power to On I or Press button Switch Power to On I FUNCTION button FUNCTION button FUNCTION button FUNCTION button FUNCTION button Return to MAINTE...

Page 109: ...ONLINE button FEED button ONLINE button Press or PAPER button to select the paper type Press CUTTER button to set the cutter motion Test print FEED button FEED button ONLINE button FEED button ONLINE...

Page 110: ...ttons to move cursor and then press FEED Initial value is NONE Use this to display the value of the life counter in the printer To exit press FEED or ONLINE Use to show value of head counter in the pr...

Page 111: ...activate the Factory Test Print function Move the cursor using the arrow buttons and press FEED to confirm the selection The initial value is NO Select paper type for test print Press arrow buttons or...

Page 112: ...ter set values and press arrow buttons to toggle between PITCH POSITION and OFFSET POSITION setting For each the setting range is 0 15 in 3 75 mm and it is adjustable by 0 01 in 0 25 mm The initial va...

Page 113: ...edly will switch to the next setting option as shown above To return to the previous setting option press ONLINE button 3 When the desired setting option is displayed press arrow buttons to select the...

Page 114: ...pe is changed the printer saves the selection and goes to MODULE SELECT COMPLETE screen If the RFID module type is not changed and you just pressed the FEED but ton the printer proceeds to the RFID TA...

Page 115: ...ading firmware will initialize all the previous settings USER MODE ADVANCED MODE Write down its setting details or keep a copy of FACTORY TEST PRINT for your information in case you wish to maintain t...

Page 116: ...erwrite or delete font data it goes to DELETING screen Deleting font data The gauge shown on the lower portion of screen indicates deleting status of download data To overwrite font data after deletin...

Page 117: ...u Description Completion of font data registry Emitting three short beeps when font registry is completed Goes to DOWNLOAD READY screen automatically three seconds later Completion of font data deleti...

Page 118: ...rified Finished writing download data Received download data Start downloading Press FUNCTION button Switch Power to On I FEED button 3 short beeps are heard when the boot download is completed PROGRA...

Page 119: ...ata The gauge shown on the lower portion of the screen indicates downloading status The printer is writing data to main ROM The gauge shown on the lower portion of the screen indicates data writing st...

Page 120: ...Section 4 Operation and Configuration Page 4 80 TG3 Series Service Manual This page is intentionally left blank...

Page 121: ...ntouts on the TG3 series printer use this section to make sure the basics have been checked before deciding you are unable to proceed any further The section is divided into four parts 5 1 Error signa...

Page 122: ...Check the cable connection 05 FRAMING ERROR ONLINE Blinks ERROR On 3 short Beeps 1 Improper communication settings 2 Improper cable connec tion To clear error Power Off 1 Check and correct the data bi...

Page 123: ...Off ERROR Blinks 1 long Beep 1 Memory writing error To clear error Power Off 1 Confirm if Flash ROM memory is installed 2 Replace the memory board 13 MEMORY FULL ONLINE Off ERROR Blinks 1 long Beep 1...

Page 124: ...e 1 Download Kanji data 2 Board replacement 22 CALENDAR ERROR ONLINE Off ERROR On 1 Long Beep 1 Reading improper date and time data through calendar IC To clear error Power Off 1 Check the installatio...

Page 125: ...tom of LCD ONLINE Off ERROR Blinks 3 short Beeps 1 Detecting improper command or parameter while printing This screen appears only when command error display is enabled in Advanced Mode To clear error...

Page 126: ...er of ESC commands exceeds 999 it will be shown as 999 Example When a command error is detected by Horizontal Print Position H ESC A C001 ESC V100 C002 ESC H99999 Location of command error C003 ESC L0...

Page 127: ...E On ERROR Off 1 short Beep 1 Detecting improper com mand in print data 2 Print data is outside the printable area This screen appears only when command error dis play is disabled in Advanced Mode To...

Page 128: ...d corrective actions 5 2 1 Power Problem Category Symptoms Causes Remedy Maintenance No Yes No Yes Is connector connection OK Printer does not turn on Yes Power Replace CONT PCB Connect cable connecto...

Page 129: ...lace motor Refer to 7 10 Replacing Stepper Motor NO Is sensor selection OK Set the PAPER sensor displayed on LCD correctly YES NO Is platen roller clean Clean the platen roller YES NO Is platen roller...

Page 130: ...ymptoms Causes Remedy Maintenance Feed Paper does not stop at the specified position NO Is sensor selection OK YES NO Is sensor level OK YES Adjust pitch sensor Refer to 6 9 Adjusting and Checking Sen...

Page 131: ...nect interface cable YES YES No printing motion Replace thermal head Refer to 7 2 Replacing Print Head NO Is data input OK Re entry of data YES NO Is data input OK YES NO Is head cable connection OK T...

Page 132: ...ition OK Replace Main PCB CONT board Refer to 7 11 Replacing Main CONT PCB and Calendar IC NO Is print darkness set properly Adjust print darkness Adjust head position Refer to 6 16 Adjusting Print He...

Page 133: ...ES Clean thermal head White lines appear in print Replace themal head Refer to 7 2 Replacing Print Head Adjust pitch offset Refer to 6 6 Adjusting Pitch Offset Set the PAPER sensor displayed on LCD co...

Page 134: ...ce platen roller Refer to 7 3 Replacing Platen Roller NO YES NO Is ribbon set correctly YES Is platen roller clean Clean platen roller Adjust thermal head balance Refer to 6 16 Adjusting Print Head Po...

Page 135: ...ES Media meandering Replace platen roller Refer to 7 3 Replacing Platen Roller NO Is platen roller clean Clean platen roller Adjust thermal head position Refer to 6 16 Adjusting Print Head Position Is...

Page 136: ...circle cutter Refer to 7 23 Replacing Cutter Unit NO Is cutter sensor OK YES NO YES Is circle cutter sensor OK Media is not cut off Adjust cutter sensor Refer to 6 10 Adjusting Cutter Sensors Refer t...

Page 137: ...board if determined to be the problem RS232 SERIAL INTERFACE CHK TROUBLESHOOTING STEP Ensure the correct interface module is correctly installed Run self test to verify Ensure the serial cable Null M...

Page 138: ...there may be a hardware problem Ensure the cable and its ports are not defective Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue Systematical...

Page 139: ...Supply 6 3 Counter Clear Mode 6 4 Counter Display Mode 6 5 To perform Factory Test Print 6 6 Adjusting Pitch Offset 6 7 Adjusting Cut Offset 6 8 Adjusting Backfeed Offset 6 9 Adjusting and Checking S...

Page 140: ...setting head density to automatic recognition DSW1 DSW2 OFF and replacing the head portion only It is necessary to change the driving mechanism of printer unit based on the head density too DSW 1 2 3...

Page 141: ...ET Adjusts factory offset VR2 PITCH Adjusts print start position VR3 OFFSET Adjusts cutting position VR4 DARK Adjusts print darkness VR5 IM Adjusts I Mark sensor level VR6 GAP Adjusts Gap sensor level...

Page 142: ...ner of the Main PCB CONT board When using the optional Test Module for checking connect the optional Test Module to the CHK con nector as shown below If Test Module is not available direct measurement...

Page 143: ...replacing the power supply Table of normal performance values 5 0V 4 8V to 5 2V CH3A CH1A 1 7V 1 6V to 1 8V CH4A CH1A 3 3V 3 3V 3 1V to 3 5V CH5A CH1A 24 0V 24 0V 23 5V to 25 5V CH6A CH1A Connect gro...

Page 144: ...cuitry replacement HEAD Resetting the head counter It should be reset each time the print head is replaced CUT Resetting the cutter counter It should be reset each time the cutter is replaced 6 4 COUN...

Page 145: ...SET The label Pitch is the distance from the leading edge the edge that comes out of the printer first of a label and the leading edge of the next label The leading edge position of the label can be a...

Page 146: ...6 2 To adjust the Pitch Offset base on media used 1 Enter to MAINTENANCE MODE select SERVICE MODE and then press FEED button Refer to Section 4 14 Maintenance Mode for more details 2 Press the arrow...

Page 147: ...ntiometer 1 Remove the side panel to reveal the Main PCB CONT of the printer Refer to steps 2 and 3 of Section 6 2 Checking the Direct Current Power Sup ply for details 2 Enter to MAINTENANCE MODE sel...

Page 148: ...the FEED button to save the value 5 Perform the test print to see if tags or labels are cut properly 6 7 3 To adjust the Cut Offset from the Adjustment mode 1 When the printer is Offline pressing bot...

Page 149: ...MODE screen and press the FEED button The BACKFEED OFFSET screen appears Backfeed distance can be adjusted for each media type 3 Press the arrow buttons to select the media type Press arrow buttons to...

Page 150: ...the FEED button The SENSOR LEVEL screen appears Note The initial cursor position is at SENSOR LEVEL 3 Pressing the FEED or arrow button changes the selection of sensor screen images as shown below FE...

Page 151: ...be maximized for optimum performance For proper performance the sensor must have a voltage difference greater than 0 9V between high and low If performing the following procedure does not result in ac...

Page 152: ...E mode These checking activities require the use of a multimeter and may be performed with or without the assistance of the SATO Test Module 1 Remove the side cover to reveal the Main PCB CONT board P...

Page 153: ...s sensor adjustment regulates penetrating ability for media referencing Penetration modification is performed via a potentiometer that is part of the potentiometer complex integrated to the main circu...

Page 154: ...embly is locked and the media is threaded cor rectly 5 Confirm the new sensor level Label tag portion to see if the difference between high level Label tag portion and low level label gap or liner tag...

Page 155: ...multimeter 5 Re position the media with the label or the tag is oriented over the sensor directly 6 Check the sensor level and make sure the difference between the high levels Label tag portion and t...

Page 156: ...r to SENSOR LEVEL setting screen and press the FEED button repeat edly until PAPER SENSOR SIDE HOLE is selected 2 Press the purple Lid Latch lever to open the hinged Lid Latch Then phys ically positio...

Page 157: ...timeter to CH4B and probe to CH1A of the CHK connector as specified below 3 To adjust low level side hole ensure no tag is loaded to the printer and then use the microdriver to adjust the S HOLE poten...

Page 158: ...press the FEED button repeat edly until PAPER SENSOR EDGE is selected 2 Disengage the Head lock Lever and the Lid Latch to allow media loading Physically position the media with the R corner tag rest...

Page 159: ...le connect probe of the multimeter to CH5B and probe to CH1A of the CHK connector as specified below 3 To adjust low level R corner edge ensure no tag is loaded onto the printer and then use the micro...

Page 160: ...the tag and check the LCD screen If the LCD screen does not response correctly proceed the following steps to adjust the sensor level To calibrate the Jump hole sensor level with the potentiometer NO...

Page 161: ...as specified below 7 To adjust low level without tag jump hole ensure no tag is loaded onto the printer and then use the microdriver to adjust the J HOLE potentiometer VR10 until the sensor level sho...

Page 162: ...sconnect the connector 2 Enter to MAINTENANCE MODE select SERVICE MODE and then press FEED button Refer to Section 4 14 Main tenance Mode for more details 3 In service mode with SENSOR LEVEL highlight...

Page 163: ...er hole without tag ensure the label liner is set or no tag is loaded onto the cutter sensor and then use the microdriver to adjust the VR1 potentiometer until the sensor level shows 0 5V or below on...

Page 164: ...Refer to Section 4 14 Main tenance Mode for more details 3 In service mode with SENSOR LEVEL highlighted press FEED repeatedly until CUTTER SENSOR GAP CH is displayed Then press the arrow buttons to s...

Page 165: ...and probe to SG check pin 6 To adjust high level I Mark area ensure the I Mark portion is set onto the cutter sensor and then use the microdriver to adjust the VR2 potentiometer until the sensor level...

Page 166: ...ect SERVICE MODE and then press FEED button Refer to Section 4 14 Main tenance Mode for more details 3 In service mode with SENSOR LEVEL highlighted press FEED repeatedly until CUTTER SENSOR GAP CH is...

Page 167: ...low level R corner without tag ensure no tag is loaded onto the cutter sensor and then use the microdriver to adjust the VR3 potentiometer until the sensor level is less than or same as 0 5V on the mu...

Page 168: ...pull out the cutter unit without disconnect the connector 2 Unscrew and remove one thumb screw and a flat head screw located on top of the cutter unit Lift up the top assembly of the cutter sensor un...

Page 169: ...the white slider to SEN2 sensor position 7 Turn on the power While setting the white slider at SEN2 sensor or away the sensor use a micro driver to adjust the VR2 potentiometer of the cutter position...

Page 170: ...icon display 5 Make sure the ribbon end error occurs when you press the FEED button while no ribbon is loaded 6 If no error indicate for above specified operations check the connector connection If t...

Page 171: ...ion as a darker print out requires the print head to operate in a higher temperature Operat ing in high temperature may damage the print head in a long run 6 12 2 To adjust the Print Darkness in User...

Page 172: ...until LCD BRIGHTNESS is displayed 3 Press arrow buttons to adjust the LCD screen brightness The setting range is between 00 and 32 4 Press FEED button to save the setting Note This setting cannot be...

Page 173: ...o select the YES and press FEED button to proceed 3 Press arrow buttons to change the setting value and press arrow buttons to move the cursor to next digit Press FEED button to enter the setting 4 En...

Page 174: ...printed image will be darker on one side of the label than the other and the media will be prone to travel in the direction of least resistance If print quality is poor adjust the thermal head balanc...

Page 175: ...aper leans to the engine frame side Tighten the screw Print on the head lock lever side gets darker Paper leans to the head lock lever side 3 Perform a test print to check the print quality The print...

Page 176: ...1 Latch the print head 2 Look downward to the print head to locate the head bracket mounting screw 3 With a flat blade screwdriver loosen the head bracket screw flathead screw securing the print head...

Page 177: ...Checks and Adjustment Procedures TG3 Series Service Manual Page 6 39 6 16 ADJUSTING PRINT HEAD POSITION Cont d Head BR mounting screw Head ASSY Removed head BR Thermal head Head BR Head BR and fixati...

Page 178: ...llar for lid latch Turn the adjust collar up and down to adjust the paper slack 3 Tighten up the fixation screw to fix the adjusted collar position CRITERIA No label or tag meandering REMEDY When the...

Page 179: ...d to the face of the print assembly by a screw on each end Before adjusting the guide visually inspect that its axis is parallel with that of the print assembly If not adjust accordingly ensure the se...

Page 180: ...ver for details 3 Loosen four screws of the adjust plates for ribbon shaft with a Phillips screwdriver JIS No 2 or equiva lent Do not completely unscrew 4 Move the adjust plates left and right with a...

Page 181: ...te on the position of each wiring harness and their wiring arrangement for later re assembly 4 Loosen the adjustment screws of tension bracket for timing belt two types Tension brackets are installed...

Page 182: ...in the middle of motor pulley shaft and guide roller 5 Push the tension gauge against the belt and measure the belt tension when the belt gets deflected 0 04 in 1mm 6 Loosen the two set screws of cut...

Page 183: ...nsion gauge against the belt and measure the belt tension when the belt gets deflected 1mm Adjustment 1 Loosen the two screws of motor 2 Move the motor mounting position left and right for adjustment...

Page 184: ...he stacker 4 Remove the screw that secures the purple label tag latch Remove the latch Slide toward you the lower front panel 5 Move the pressure shaft of the three media feeding belts up and down for...

Page 185: ...tepper Motor 7 11 Replacing Main CONT PCB and Calendar IC 7 12 Replacing SID CON PCB Keypad Board 7 13 Replacing Torque Limiter for Unwinder 7 14 Replacing Power Supply 7 15 Replacing Operator Panel P...

Page 186: ...oint lightly push from inside outwards and then leave up to remove 7 1 2 To remove the left housing cover 2 Base on the Media ejection slot as the front locate the large housing cover that is the left...

Page 187: ...n Instructions relating to the Head Counter may be found in Section 4 16 Factory Mode of this manual 1 With the power supply is off lift up the main cover 2 Remove the ribbon stock if loaded 3 Remove...

Page 188: ...paper routes 8 Latch the head fasten the center screw 1 that you have removed on step 3 and tighten securely Close the top cover 9 Reload the ribbon to the printer and restore power Perform the follow...

Page 189: ...ft that holds the cutter unit in place removed the shaft and set aside Carefully lift and pull out the cutter unit 4 Detach the operator panel Unscrew and remove two screws on the top and right side o...

Page 190: ...rst screw securely Note Make sure the platen roller is inserted firmly and tighten the screws 12 Re attach the Bearing and the Supporter clamp and fasten the two screws 1 back to secure the platen rol...

Page 191: ...id Latch lever lock to release the hinged Lid Latch Remove the media stock if loaded 3 Detach the operator panel Unscrew and remove two screws on the top and right side of the operator panel cover Lif...

Page 192: ...ed roller 120 degree again and then tighten the first screw securely Note Make sure the feed roller is inserted firmly and tighten the screws 8 Re attach the Bearing and the Supporter clamps and faste...

Page 193: ...er 4 From the left side of the printer internal hardware unscrew two screws 3 securing two sets of support clamps 4 Remove and set them aside 5 Unscrew three screws 5 securing three sets of ball beari...

Page 194: ...Unscrew five screws 1 to detach the Main CONT PCB bracket 2 from the printer frame 3 Locate the Ribbon unwinder assembly which is on the top left of the mechanism as shown above 4 Remove four screws...

Page 195: ...necessary Mate the protrusion of torque limiter and the recess of BF stopper 9 Secure the Torque limiter 9 with the pan head screw 12 and install the Spring Ribbon UW 10 by rotating the arm and hook...

Page 196: ...and replace as necessary 4 Remove the E ring 11 from the ribbon rewind spindle and then remove the Gear Pulley_K 83 83 12 and replace as necessary 5 Remove the Oneway Clutch 13 Torque Limiter 14 and...

Page 197: ...ller Oneway Clutch and Torque Limiter to remove the Ribbon frame from the printer Set all the parts aside for reassemble 4 Loosen the adjustment screw of tension bracket as shown Refer to Section 6 19...

Page 198: ...o gain access to the internal electrical and mechanism hardware Refer to Section 7 1 Removal of Housing cover for details 2 Unscrew five screws to detach the Main CONT PCB bracket from the printer fra...

Page 199: ...t M284 7 Timing belt M386 8 Timing belt M214 203dpi Timing belt M250 305dpi 9 and Timing belt M194 203dpi Timing belt M230 305dpi 10 7 Reverse the above procedures for reassembly 8 After replacement a...

Page 200: ...e Limiter Ribbon Unwinder for details 3 Loosen the adjustment screw of tension bracket and remove the Timing belt M386 as mentioned in step 6 of Section 7 9 Replacing Timing Belt Platen 4 On the print...

Page 201: ...he Motor pulley 9 from the Stepper motor shaft 10 Replace the Stepper motor as necessary 11 After replacement adjust the ribbon tension according to the procedure in Section 6 19 Adjusting Timing Belt...

Page 202: ...over to gain access to the internal electrical hardware Refer to Section 7 1 Removal of Housing cover for details 2 Make sure the installed interface board is removed and all the cables are disconnect...

Page 203: ...g adjustment procedures Refer to the Adjustment Procedures section of this manual for the procedures listed below 1 All clear function Refer to Section 6 3 Counter Clear Mode 2 Checking ribbon end Ref...

Page 204: ...2 through step 4 of the previous Section 7 11 Replacing Main CONT PCB and Calendar IC to removed the Main CONT PCB from the printer 3 Unscrew the two spacers 1 on the side of the Keypad Terminal with...

Page 205: ...the shaft base 5 4 Pull out the Media shaft and keep aside the two ball bearing 6 for later reassemble 5 On the Media shaft remove the small pan head screw 7 that fix the Torque Limiter 8 6 Pull out...

Page 206: ...ousing cover to gain access to the internal electrical hardware Refer to Section 7 1 Removal of Housing cover for details 2 Perform the procedure of step 2 through step 4 of the previous Section 7 11...

Page 207: ...el cover tilt and lift up the Operator Panel cover from the bottom to detach 4 On the back of the Operator Panel cover 2 remove seven screws 3 securing the Operator Panel PCB 4 from the cover 5 Remove...

Page 208: ...le and Power head cable from the Print head assembly and place them aside for later reassemble 4 Detach the Cutter unit Unscrew the shaft that holds the cutter unit in place removed the shaft and set...

Page 209: ...Lid Latch Remove the plastic roller 12 attached to the shaft and set side 11 Remove the Media route frame assembly 4 from the printer frame 13 From the mechanism side of the printer remove four screw...

Page 210: ...or Upper board 29 17 Reverse the above procedures for reassembly Replace a new Tie wrap to bundle the top and bottom sensor bracket together After mounting the Media route frame assembly to the printe...

Page 211: ...tab of the purple pitch sensor guide and slide it out To replace Edge sensor upper board 4 Under the print head assembly remove the screw 1 securing the Upper Edge sensor assembly 2 to the printer fr...

Page 212: ...rew 7 securing the Lower I Mark Edge sensor assembly 8 underneath the frame 15 Carefully disconnect the wiring harness of the Lower I Mark Edge sensor assembly 8 16 Remove the tight screw 9 securing t...

Page 213: ...tor Panel PCB 4 Press the purple Lid Latch Lever to release the Lid Latch To replace Jump hole sensor upper board 5 On the side of the Lid Latch assembly 4 unscrew two screws 1 to remove the Plate F R...

Page 214: ...mp hole wiring harness and withdraw the Bracket Jump sensor 11 with the sensor board attached 12 Remove two screws 12 securing the Lower Jump hole sensor board 13 and replace it as necessary 13 Revers...

Page 215: ...or Panel assembly based on step 2 and step 3 of Section 7 15 Replacing Operator Panel PCB To replace Side hole sensor lower board 5 Detach the Power route assembly from the printer frame based on step...

Page 216: ...step 3 to step 7 of Section 7 18 Replacing Jump Hole Sensor 16 Remove four screws 12 on both sides of the Lid Latch assembly and remove the Feed Cover ASSY 13 17 On the Feed Cover Bottom 14 remove the...

Page 217: ...ever to release the printer head 4 Under the print head assembly remove the screw 1 securing the Head Open sensor assembly 2 to the printer frame 5 From the mechanism side of the printer disconnect th...

Page 218: ...emove and set aside 4 Remove the E ring 3 from the Ribbon unwinder shaft 5 and then pull out the Ribbon unwinder shaft 5 to remove the Ribbon Gear_I 20 4 5 Locate the Ribbon unwinder sensor assembly a...

Page 219: ...eway Clutch 11 Locate the Ribbon rewinder sensor assembly attached to the print frame 12 Remove a screw 10 securing the ribbon rewinder sensor assembly to the print frame Disconnect the wiring harness...

Page 220: ...4 Disconnect the wiring harness of the Lid Latch sensor 3 5 Remove the screw 2 securing the Lid Latch sensor 3 to the Open sensor bracket 4 6 Replace the defective Lid Latch sensor 3 as necessary and...

Page 221: ...r unit 2 replace the cutter unit 2 and reverse the above procedures for reassembly Note Insert the wiring harnesses firmly and arrange the wiring harnesses to ensure that they are not pinched during i...

Page 222: ...hown 4 Remove four screws 1 securing the Cutter PCB 2 to the Cutter unit Keep the four loose Board spacer 3 aside for later reassembly 5 Replace the defective Cutter PCB 2 and reverse the above proced...

Page 223: ...the bracket 8 Disconnect the Cutter sensor Lower wiring harness 8 and replace the defective Cutter sensor Lower board 7 as necessary 9 On the bottom of Cutter sensor upper assembly remove a screw 9 se...

Page 224: ...e 5 Remove two screws 3 securing the cutter motor 6 from the cutter unit frame 6 Using a Hex wrench remove two Hex socket set screws 4 to detach the Pulley 24 5 from the motor shaft 7 Withdraw the def...

Page 225: ...ft side of the stacker unit remove five screws 1 to detach the Cover LH 2 as shown 3 Remove two screws 3 securing the Stacker PCB 4 to the stacker unit frame 4 Disconnect the two wiring harnesses from...

Page 226: ...belt based on Section 6 21 Adjusting Optional Stacker Motor Timing Belt Tension ST TG3 6 If you need to replace the timing belts media continue the following procedures otherwise reverse the above pr...

Page 227: ...12 On top of the media path plate remove six tight screws 13 securing two belt guides 14 13 Remove and replace three of the timing belts 165MXL95UK 15 as necessary 14 Reverse the above procedures for...

Page 228: ...motor wiring harness from the Motor PCB board 5 Remove a screw 2 to detach the micro sensor limiter switch 3 6 Remove two screws 4 securing the stacker motor 7 Using a Hex wrench remove two Hex socket...

Page 229: ...parts aside for reassemble 4 Follow step 11 and step 12 of Section 7 21 Replacing Ribbon Sensor to detach the ribbon rewinder sensor assembly 1 from the printer 5 Attach the ribbon sensor jumper calbe...

Page 230: ...Section 7 Replacement Procedures Page 7 46 TG3 Series Service Manual This page is intentionally left blank...

Page 231: ...00 Label Rewinder 8 3 Optional Accessories Keypad 8 4 Positions of Sensors and Options 8 5 Base Reference Point 8 6 Offset Position Adjustment 8 7 Shifting Motion of Base Reference Point 8 8 Jump Hole...

Page 232: ...place after adjustment by friction teeth on the Tag Stop Tag Hold Down The Tag Hold Down keeps the ejected tag in place Additional Tag Weight plate can be attached when using tag with 3 54 90mm or mo...

Page 233: ...ck without cutting it as it is attempting to determine the tag pitch length Temporarily move the Stacker unit to one side if this occurs until the sensors are correctly set and the tags are at the pro...

Page 234: ...er s media ejection slot Note Please do not attach the supplied base plate as it is not suit able for this printer used 2 Connect the built in cable from the rewinder to the EXT connector at the rear...

Page 235: ...ble is not connected to the printer 2 Connect the cable from the optional Keypad device to the Keypad connection terminal at the left side of the Media ejection slot of the printer Note Make sure the...

Page 236: ...7 0mm 0 27 126 6mm 4 98 67 4mm 2 65 50 4mm 1 98 176 6mm 6 95 Edge Notch 2 5mm 0 1 Center hole Gap 12 5 to 43 0mm 0 49 to 1 69 Side hole 19 0 to 80 0mm 0 75 to 3 15 Side hole 19 0 to 80 0mm 0 75 to 3 1...

Page 237: ...er of each mark or hole is defined as the base reference point In Service Mode using the offset function for each label and tag will eliminate an unprintable area Base reference point Base reference p...

Page 238: ...mm for each media when received Service Mode Cut Offset 99dot for each media Print or cut operation will be performed by the value of which each item is added at every single job The default values in...

Page 239: ...00 Side hole 040 060 00 00 Edge 000 00 00 I Mark 000 12 18 12 18 Label Gap 000 12 18 00 I Mark 000 36 54 24 36 Center Hole Tag Side Hole Tag R Corner Notch Edge Tag I Mark Tag Gap Label I Mark Label...

Page 240: ...isplacement of media position occurred by some slips or backlashes in paper ejection or feeding motion The default values and its motion are described below Item Default value Backfeed offset Tag Cent...

Page 241: ...in the print position right after executing auto media feed only not for the print position after paper ejection or normal feeding motion The default value and its motion are described below Item Def...

Page 242: ...3 When ADJUST FEED ACTION is set to CONTINUE in Advanced Mode the printer will go online automatically and start issuing tags after backfeed motion is complete data value is reset when power cycled an...

Page 243: ...itch X 2 in inches or mm Horizontal position 0 53 13 5 mm For example When the tag pitch size is 1 6 40 mm the vertical position of jump hole is 0 8 20 mm The tag with a jump hole is not counted as th...

Page 244: ...is applied to the side of a tag as a batch separator Many users deploying the batch separator start printing the price tag after the header tag and the header tag carries the batch separator The batc...

Page 245: ...receiving the batch separator command ESC I2 under the receive command Important This ESC I2 command cannot issue the second tag in long format Please do not attempt to specify the print quantity QTY...

Page 246: ...10 1 End Mark An end mark will be printed on the tag when paper end error or ribbon near end error occurs This mark enables the users to identify valid tag QTY subtraction and invalid tag QTY does not...

Page 247: ...etect a paper end error and stop the print operation after cutting a valid tag If there is no valid tag the print operation will be stopped by the detection of an error Note that an end mark will not...

Page 248: ...sor reading conditions 8 13 MEDIA SIZE CHECK This function is to check to see if the media type and size set in the printer match the values specified by the Online Data ESC A1 command Go to the ADVAN...

Page 249: ...print and cut positions in accordance with the media size detected by the sensor transmissive or reflective However a sensor malfunction may occur because of a perforated line To prevent the sensor m...

Page 250: ...tting on or in front of the perforated lines is prohibited Cutting in those locations could cause the media to jam and the printer to malfunction The perforated line 0 04 1 mm is the cut prohibited zo...

Page 251: ...Section 9 Sato Group of Companies TG3 Series Service Manual Page 9 1 SATO GROUP OF COMPANIES...

Page 252: ...Australia Tel 61 3 8814 5330 Fax 61 3 8814 5335 Email enquiries satoaustralia com www satoaustralia com SATO NEW ZEALAND LTD 30 Apollo Drive Mairangi Bay Auckland New Zealand Tel 64 9 477 2222 Fax 64...

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