Volume 1 / Print Engine - Error Codes & Messages
1
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95
RAP 1-40
Error Code H4-2
Load Tray 2
There is a problem with paper fed from Tray 2.
Tray 2 out of paper or size/type incorrect for printed job.
Table 1-68 Error Code H4-2 Load Tray 2
Step
Actions and Questions
Yes
No
1
Tray 2 PAPER GUIDE CHECK
Remove Tray 2 and inspect the Paper Guides.
Are the Paper Guides adjusted so they rest
against the stack of paper?
Go to step 2
Adjust the
Paper Guides
2
Tray 2 SIZE SWITCH ACTUATOR
With Tray 2 removed, inspect the Size Switch Actuator
located on the rear of the Bin.
Is the Actuator broken or chipped?
Replace the
Actuator
Assembly
Go to step 3
3
Tray 2 PAPER SIZE SENSOR TEST
1. Enter Diagnostics Mode.
2. From the Main Menu, select Tray Size Test / Tray 2
Size.
3. Press [4] to start, [0] to stop.
4. Take note of the displayed result.
Does the paper size displayed match the size
set in the Bin?
Go to step 4
Replace the
Tray 2 Paper
Size Sensor
4
REGISTRATION SENSOR TEST
1. Enter Diagnostics Mode.
2. From the Main Menu, select Comp Input Test / IOT
Unit / Reg. Sensor.
3. Press [4] to start, [0] to stop.
4. Insert, then remove, a sheet of paper into the
Registration Sensor.
Does the Control Panel display “with paper”
when you insert the paper into the Registration
Sensor, and is “without paper” displayed when
you remove the paper?
Go to step 5
Replace the
Registration
Sensor
5
PRINT ENGINE CONTROLLER BOARD
REPLACEMENT
Replace the Print Engine Controller Board (RRP 1-72).
Does the error code appear?
Go to step 6
Problem
solved
6
The following printer components and areas are
associated with this specific problem. One or more of
these components or areas may have failed partially or
completely. If you cannot isolate this problem using the
steps in this Repair Analysis Procedure, replace each
component or troubleshoot each area listed below, one at
a time, until you isolate and solve the problem.
Wiring and connectors linking the components
Input/Output Board (RRP 1-70).