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Volume 1 / Print Engine - Error Codes & Messages
1
-
87
RAP 1-34
Error Code C9-2
Paper Jam
Reset
ENV/Bypass
There is a paper jam between the Multi-sheet Bypass Feeder and Tray 2 Take Away
Sensor.
Logic Control on the Print Engine Controller Board sensed that when paper was fed
from the Multi-sheet Bypass Feeder, Tray 2 Take Away Sensor did not actuate within
the specified time after the Multi-sheet Bypass Feeder Feed Clutch was actuated.
Table 1-62 Error Code C9-2 Paper Jam Reset ENV/Bypass
Step
Actions and Questions
Yes
No
1
PAPER INSPECTION
Inspect the paper that is loaded in the Multi-sheet Bypass
Feeder.
Is the paper loaded in the Multi-sheet Bypass
Feeder wrinkled or damaged?
Replace the
paper with
new paper
Go to step 2
2
PAPER PATH INSPECTION
Inspect the paper path for paper scraps or foreign objects
that could cause a paper jam.
Is the paper path clear?
Go to step 3
Clear the
paper path
3
MULTI-SHEET BYPASS FEEDER FEED
ROLLER INSPECTION
1. Run a Test Print, feeding from the Multi-sheet Bypass
Feeder.
2. Observe the paper in the Multi-sheet Bypass Feeder
Bin.
Is the paper partially fed out of the Multi-sheet
Bypass Feeder Bin?
Replace the
Multi-sheet
Bypass
Feeder Feed
Roller (RRP
1-30), Pick
Roller (RRP
1-31), and
Multi-sheet
Bypass
Feeder Pad
(RRP 1-33)
Go to step 4
4
MULTI-SHEET BYPASS FEEDER DRIVE TEST
Remove the Rear Cover (RRP 1-5) so you can observe
the Main Drive Assembly and the Multi-sheet Bypass
Feeder Multi-sheet Bypass Feeder Drive Gear
Assembly.
1. Place a sheet of paper in the Multi-sheet Bypass
Feeder.
2. Enter Diagnostics Mode.
3. From the Main Menu, select Comp Output Test /
MBF/ENV Unit / MBF Feed Clutch to check the
Multi-sheet Bypass Feeder Drive Assembly.
4. Press [4] to start, clutch should actuate for two
seconds, then release.
5. Rotate the Main Drive Motor counter clockwise and
observe the paper in the MBF.
Does the paper begin to feed into the paper
path, indicating the Main Drive Assembly
rotated the Multi-sheet Bypass Feeder Drive
Gear Assembly?
Go to step 5
Replace the
Multi-sheet
Bypass
Feeder
Assembly
(RRP 1-25)