Volume 1 / Print Engine - Error Codes & Messages
1
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85
RAP 1-32
Error Code C2-3
Paper Jam
Clear Area A
There is a paper jam between Paper Tray 2 and the Registration Sensor.
Logic Control on the Print Engine Controller Board sensed that the Registration
Sensor did not actuate within the specified time after the Tray 2 Feed Clutch was
actuated.
Table 1-60 Error Code C2-3 Paper Jam Clear Area A
Step
Actions and Questions
Yes
No
1
PAPER INSPECTION
Inspect the paper that is loaded in the paper tray.
Is the paper loaded in the cassette wrinkled or
damaged?
Replace the
paper with
new paper
Go to step 2
2
PAPER PATH INSPECTION
Inspect the paper path for paper scraps or foreign objects
that could cause a paper jam.
Is the paper path clear?
Go to step 3
Clear the
paper path
3
TAKE-AWAY ROLLER CHECK
1. Enter Diagnostics Mode.
2. From the Main Menu, select Comp Output Test / IOT
Unit / Main Motor On to start the Main Motor.
3. Press [4] to start, [0] to stop.
4. Open Tray 2 and observe the Take Away Roller.
Does the Take Away Roller rotate when you run
the Main Motor?
Go to step 4
Replace Tray
2 Feeder
(RRP 1-22)
4
REGISTRATION SENSOR TEST
1. Enter Diagnostics Mode.
2. From the Main Menu, select Comp Input Test / IOT
Unit / Reg. Sensor.
3. Press [4] to start, [0] to stop.
4. Insert, then remove, a sheet of paper into the
Registration Sensor.
Does the Control Panel display “with paper”
when you insert the paper into the Registration
Sensor, and is “without paper” displayed when
you remove the paper?
Go to step 5
Replace the
Registration
Sensor
5
PRINT ENGINE CONTROLLER BOARD
REPLACEMENT
Replace the Print Engine Controller Board (RRP 1-72).
Does the error code appear?
Go to step 6
Problem
solved
6
The following printer components and areas are
associated with this specific problem. One or more of
these components or areas may have failed partially or
completely. If you cannot isolate this problem using the
steps in this Repair Analysis Procedure, replace each
component or troubleshoot each area listed below, one at
a time, until you isolate and solve the problem.
Wiring and connectors linking the components
Input/Output Board (RRP 1-70).