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Volume 1 / Print Engine - Troubleshooting
1
-
117
RAP 1-62
Black Prints
.
PROBLEM
The entire image area is black. There is no image visible on
the page.
THE PRINTER DISPLAYS NO ERROR CODE.
Fig 1-17 Black Prints
Table 1-86 Black Prints
Step
Actions and Questions
Yes
No
1
CONTROLLER OR HOST SOFTWARE
ISOLATION
1. Generate a Grid Test Print.
Is the test print image normal?
Replace the
System
Controller
Board (RRP
1-73) or
reload the
host software
Go to step 2
2
LASER PRINT (EP) CARTRIDGE
REPLACEMENT
Install a new Laser Print (EP) Cartridge.
Is there a normal image on the paper?
Problem
solved
Go to step 3
3
IMAGE DEVELOPMENT INSPECTION
1. Remove the Rear Cover (RRP 1-5).
2. Generate a Grid Test Print and switch OFF printer
power halfway through the print cycle.
3. Open the Left Upper Cover.
4. Open the Drum Shutter.
5. Hand rotate (counter clockwise) the Drum Drive Motor
flywheel to advance the Drum far enough so you can
see the developed image area on the Drum before it
reached Transfer.
Is the image on the drum completely
developed; with sharp, black, easily read areas
and clear, white areas?
Replace the
Bias Transfer
Roller
Assembly
Go to step 4
S4525-08