Xerox ColorQube 9303 Series, Service Manual, Page: 607 / 1812

February 2013
2-583 ColorQube® 9303 Family
OF 4b
Status Indicator RAPs
Incompatible black ink
stick detected. Notify
your system adminis-
trator 93-888-00 Black DMO ink stick
expected, metered was
detected
Check that the machine is on
the correct contract - Print a
configuration page, General set
up, service plan. Check the ink
loaded is as per the customers
contract
GP 34 . Check the ink
load sensors dC330 - 93-026
to 93-041
Incompatible black ink
stick detected. Notify
your system adminis-
trator. 93-885-00 Black sold ink stick
expected, DMO was
detected
Check that the machine is on
the correct contract - Print a
configuration page, General set
up, service plan. Check the ink
loaded is as per the customers
contract
GP 34 .
Check the ink load sensors
dC330 - 93-026 to 93-041
Incompatible black ink
stick detected. Notify
your system adminis-
trator. 93-886-00 Black DMO ink stick
expected, sold was
detected
Check that the machine is on
the correct contract - Print a
configuration page, General set
up, service plan. Check the ink
loaded is as per the customers
contract
GP 34 . Check the ink
load sensors dC330 - 93-026
to 93-041
Incompatible Cyan ink
stick detected, please
contact the system
administrator 93-883-00 Cyan sold ink stick
expected, metered was
detected
Check that the machine is on
the correct contract - Print a
configuration page, General set
up, service plan. Check the ink
loaded is as per the customers
contract
GP 34 .
Check the ink load sensors
dC330 - 93-026 to 93-041
Incompatible FAX
software detected
(upgrade required) 03-546-00 Incompatible Fax soft-
ware detect at power on
The embedded Fax software
version is incompatible with the
system. A software upgrade
should be performed
Refer to
03-417-00 RAP
Incompatible Magenta
ink stick detected,
please contact the
system administrator 93-882-00 Magenta sold ink stick
expected, metered was
detected
Check that the machine is on
the correct contract - Print a
configuration page, General set
up, service plan. Check the ink
loaded is as per the customers
contract
GP 34 .
Check the ink load sensors
dC330 - 93-026 to 93-041
Table 2 Status messages G to N
UI Message
Status
Code
Reason for Message Reference / Action
Incompatible or
unknown finisher
detected. Check Fin-
isher compatibility 12-765-00 The IME interface indi-
cates that the finisher is
incompatible / unknown
Switch the machine off then on,
GP 14 . Check the finisher com-
munication lead. If the problem
persists, perform
12-762-00-
110, 12-764-00-110, 12-765-
00-110
RAP for LCSS. 12-762-
00-171, 12-764-00-171, 12-
765-00-171
RAP for HVF
Incompatible yellow
ink stick detected,
please contact the
system administrator 93-884-00 Yellow sold ink stick
expected, metered was
detected
Check that the machine is on
the correct contract - Print a
configuration page, General set
up, service plan. Check the ink
loaded is as per the customers
contract
GP 34 .
Check the ink load sensors
dC330 - 93-026 to 93-041
Incomplete system
information. Power off
then on and notify sys-
tem administrator 16-583-00 The network controller
ESS counters utility pro-
cess has stopped
Switch the machine off then on,
GP 14 . Printing and scanning
can continue
Incomplete system
information. Power off
then on and notify sys-
tem administrator 16-585-00 The network controller
ESS configuration syn-
chronization process has
stopped
Switch the machine off then on,
GP 14 . Printing and scanning
can continue. If the problem
persists, perform the
16-780-00
to 16-789-47 Other Network
Faults 3 RAP
Incomplete system
information. Power off
then on and notify sys-
tem administrator 16-586-00 The network controller
agent process has
stopped
Switch the machine off then on,
GP 14 . Print and other
machine services are unaf-
fected. If the problem persists,
perform the
16-780-00 to 16-
789-47 Other Network Faults 3
RAP
Incomplete system
information. Power off
then on and notify sys-
tem administrator 16-580-00 The network controller
ESS configuration utility
process has stopped
Switch the machine off then on,
GP 14 . Printing and scanning
can continue. If the problem
persists, perform the
16-780-00
to 16-789-47 Other Network
Faults 3 RAP
Incomplete system
information. Switch
the machine off then
on, GP 14 and notify
system administrator 16-578-00 The network controller
ESS fault log service
process has stopped
Switch the machine off then on,
GP 14 . Printing and scanning
can continue. If the problem
persists, perform the
16-770-09
to 16-779-95 Other Network
Faults 2 RAP
Table 2 Status messages G to N
UI Message
Status
Code
Reason for Message Reference / Action