February 2013
2-585
ColorQube® 9303 Family
OF 4b
Status Indicator RAPs
Machine is in a non
customer mode.
22-504-16 Non customer mode.
Auto configuration is dis-
abled. Wait for machine
to exit Diagnostics mode.
The machine is unavail-
able
Enter customer mode
Enter
dC131
Read/Write and
check that NVM ID 425-001 =
0, 425-003 = 0 and 616-14 = 4
Machine is in a non-
customer mode
22-505-17 The machine is in a non-
customer mode
Enter customer mode
Enter
dC131
Read/Write and
check that NVM ID 425-001 =
0, 425-003 = 0 and 616-14 = 4
Machine power on
failed. Power off then
on and notify system
administrator
02-590-00 Configurable services
are not stable at power
on
Switch the machine off then on,
GP 14
. If the problem persists,
perform the
02-390-00
Config-
urable Services RAP
Magenta Ink is empty.
Load Xerox Col-
orQube Magenta Ink.
93-505-00 IME magenta ink is
empty
Load more magenta solid ink.
Copying and printing are not
available. Check the ink low
sensor and harness. Refer to
WD 9.18.
Magenta ink stick is
jammed. Call for
assistance
93-506-00 The ink stick loaded sen-
sor is actuated. The ink
stick transport motor is
operated. The ink stick is
not detected by the ink
out sensor
Clear the ink loader jam. Copy-
ing and printing are not avail-
able
Magenta ink stick jam.
Add magenta ink to
aid jam recovery.
93-926-00 Magenta ink stick jam
Magenta ink stick jam
detected.Load a Magenta Ink
stick to aid jam recovery.
Switch the machine off then on,
GP 14
.
Middle left side door is
open
01-505-00 The IME middle left door
(below bypass tray) is
open (without tray 5
installed)
Copying and printing are not
available. Perform the
01-505-
00
Middle Left Door Open RAP.
Middle left side door is
open
01-505-01 The IME middle left door
(below bypass tray) is
open (with tray 5
installed)
Copying and printing are not
available. Perform the
01-505-
00
Middle Left Door Open RAP.
Misfeed in tray 4
(bypass).
74-102-00 Misfeed in tray 4
Clear the media jam. Copying
and printing are not available.
Refer to
74-101-00, 74-160-00
to 74-161-00
RAP
Table 2 Status messages G to N
UI Message
Status
Code
Reason for Message
Reference / Action
Misfeed in tray 5
75-102-00 Misfeed in tray 5 A4 PFP Clear the media jam. Copying
and printing are not available. If
the problem persists, perform
the
75-101-00, 75-160-00 to
75-161-00
RAP
Misfeed in tray 5.
75-102-01 Misfeed in tray 5: A3
Clear the media jam. Copying
and printing are not available. If
the problem persists, perform
the
75-101-00, 75-160-00 to
75-161-00
RAP
Network cable
unplugged
16-544-00 An Ethernet cable is
unplugged
Ensure cables are properly
connected
Network connectivity
configuration server
not available. Notify
your system adminis-
trator
16-590-00 The network controller
CCS process has failed
Switch the machine off then on,
GP 14
. Printing and scanning
can continue. If the problem
persists, perform the
16-780-00
to 16-789-47
Other Network
Faults 3 RAP
Network controller
connection is about to
be reset
16-576-00 The network controller
ESS event notification
service process has
stopped
Automatic network controller
reset. Switch the machine off
then on,
GP 14
. If the problem
persists, perform the
16-161-
09, 16-164-09
Cannot Send
Reg Event / List Access Failure
RAP
Network controller
connection is about to
be reset
16-577-00 The network controller
ESS platform manager
service process has
stopped
Automatic network controller
reset. Machine is unavailable.
If the problem persists, perform
the
16-162-09 to 16-163-09
Cannot Send Reg Event / ESS
Services Failure RAP
Network controller
connection is about to
be reset
16-584-00 The network controller
document manager
agent process has
stopped
Automatic network controller
reset. Machine is unavailable
Network controller
error. Some network
services not avail-
able. Notify system
administrator.
16-536-00 The XSA service is
unavailable. Network
controller error
Switch the machine off then on,
GP 14
Table 2 Status messages G to N
UI Message
Status
Code
Reason for Message
Reference / Action
Summary of Contents for ColorQube 9303 Series
Page 1: ...Xerox ColorQube 9303 Family Service Manual 708P90290 February 2013...
Page 4: ...February 2013 ii ColorQube 9303 Family Introduction...
Page 18: ...February 2013 1 2 ColorQube 9303 Family Service Call Procedures...
Page 92: ...February 2013 2 68 ColorQube 9303 Family 05F Status Indicator RAPs...
Page 104: ...February 2013 2 80 ColorQube 9303 Family 12 701 00 65 Status Indicator RAPs...
Page 200: ...February 2013 2 176 ColorQube 9303 Family 12N 171 Status Indicator RAPs...
Page 292: ...February 2013 2 268 ColorQube 9303 Family 16D Status Indicator RAPs...
Page 320: ...February 2013 2 296 ColorQube 9303 Family 42 504 00 42 505 00 Status Indicator RAPs...
Page 500: ...February 2013 2 476 ColorQube 9303 Family 94B Status Indicator RAPs...
Page 648: ...February 2013 3 2 ColorQube 9303 Family Image Quality...
Page 653: ...February 2013 3 7 ColorQube 9303 Family IQ 1 Image Quality Figure 1 IQ defects 1...
Page 654: ...February 2013 3 8 ColorQube 9303 Family IQ 1 Image Quality Figure 2 IQ defects 2...
Page 655: ...February 2013 3 9 ColorQube 9303 Family IQ 1 Image Quality Figure 3 IQ defects 3...
Page 656: ...February 2013 3 10 ColorQube 9303 Family IQ 1 Image Quality Figure 4 IQ defects 4...
Page 657: ...February 2013 3 11 ColorQube 9303 Family IQ 1 Image Quality Figure 5 IQ defects 5...
Page 658: ...February 2013 3 12 ColorQube 9303 Family IQ 1 Image Quality Figure 6 IQ defects 6...
Page 660: ...February 2013 3 14 ColorQube 9303 Family IQ 1 Image Quality Figure 9 IQ defects 9...
Page 661: ...February 2013 3 15 ColorQube 9303 Family IQ 1 Image Quality Figure 10 IQ defects 10...
Page 662: ...February 2013 3 16 ColorQube 9303 Family IQ 1 Image Quality Figure 11 IQ defects 11...
Page 663: ...February 2013 3 17 ColorQube 9303 Family IQ 1 Image Quality Figure 12 IQ defects 12...
Page 664: ...February 2013 3 18 ColorQube 9303 Family IQ 1 Image Quality Figure 13 IQ defects 13...
Page 728: ...February 2013 3 82 ColorQube 9303 Family IQ 29 IQ 30 Image Quality...
Page 736: ...February 2013 3 90 ColorQube 9303 Family TP 15 Image Quality Figure 2 Media path test pages...
Page 758: ...February 2013 3 112 ColorQube 9303 Family IQS 7 IQS 8 Image Quality...
Page 778: ...February 2013 4 20 ColorQube 9303 Family REP 1 9 Repairs Adjustments...
Page 794: ...February 2013 4 36 ColorQube 9303 Family REP 3 10 Repairs Adjustments...
Page 1144: ...February 2013 4 386 ColorQube 9303 Family REP 94 1 Repairs Adjustments...
Page 1176: ...February 2013 4 418 ColorQube 9303 Family ADJ 62 3 ADJ 62 4 Repairs Adjustments...
Page 1182: ...February 2013 4 424 ColorQube 9303 Family ADJ 75 3 Repairs Adjustments...
Page 1184: ...February 2013 4 426 ColorQube 9303 Family ADJ 82 1 Repairs Adjustments...
Page 1186: ...February 2013 4 428 ColorQube 9303 Family ADJ 91 1 Repairs Adjustments...
Page 1552: ...February 2013 6 260 ColorQube 9303 Family dC140 General Procedures Information...
Page 1576: ...February 2013 6 284 ColorQube 9303 Family dC640 General Procedures Information...
Page 1578: ...February 2013 6 286 ColorQube 9303 Family dC708 dC715 General Procedures Information...
Page 1600: ...February 2013 7 2 ColorQube 9303 Family Wiring Data...
Page 1696: ...February 2013 8 2 ColorQube 9303 Family Principles of Operation...
Page 1808: ...February 2013 8 114 ColorQube 9303 Family Principles of Operation...
Page 1809: ...XEROX EUROPE...
Page 1810: ...XEROX EUROPE...
Page 1811: ...XEROX EUROPE...
Page 1812: ...XEROX EUROPE...