Xerox ColorQube 9303 Series, Service Manual, Page: 574 / 1812

February 2013
2-550 ColorQube® 9303 Family
OF 4a
Status Indicator RAPs
16-577-00 Network controller con-
nection is about to be
reset
The network controller
ESS platform manager
service process has
stopped Automatic network controller
reset. Machine is unavail-
able. If the problem persists,
perform the
16-162-09 to 16-
163-09 Cannot Send Reg
Event / ESS Services Failure
RAP
16-578-00 Incomplete system infor-
mation. Power off then on
and notify system adminis-
trator
The network controller
ESS fault log service
process has stopped Switch the machine off then
on,
GP 14 . Printing and
scanning can continue. If the
problem persists, perform
the
16-770-09 to 16-779-95
Other Network Faults 2 RAP
16-579-00 Job status not available.
Power off then on and
notify system administra-
tor
The network controller
ESS completed job log
service has stopped Switch the machine off then
on,
GP 14 . Printing and
scanning can continue. If the
problem persists, perform
the
16-770-09 to 16-779-95
Other Network Faults 2 RAP
16-580-00 Incomplete system infor-
mation. Power off then on
and notify system adminis-
trator
The network controller
ESS configuration util-
ity process has
stopped Switch the machine off then
on,
GP 14 . Printing and
scanning can continue. If the
problem persists, perform
the
16-780-00 to 16-789-47
Other Network Faults 3 RAP
16-581-00 Some network diagnostic
services are not available.
Notify your system admin-
istrator
The network controller
ESS diagnostic ser-
vice process has
stopped Switch the machine off then
on,
GP 14 . Printing and
scanning can continue. If the
problem persists, perform
the
16-770-09 to 16-779-95
Other Network Faults 2 RAP
and the
16-780-00 to 16-
789-47 Other Network Faults
3 RAP
16-582-00 Some network authentica-
tion services unavailable.
Notify your system admin-
istrator
The network controller
ESS authentication
SPI process has
stopped Switch the machine off then
on,
GP 14 . Print and other
machine services are unaf-
fected. If the problem per-
sists, perform the
16-780-00
to 16-789-47 Other Network
Faults 3 RAP
16-583-00 Incomplete system infor-
mation. Power off then on
and notify system adminis-
trator
The network controller
ESS counters utility
process has stopped Switch the machine off then
on,
GP 14 . Printing and
scanning can continue
Table 9 Chain 16 Status codes
Status
Code
UI Message Reason for Message Reference / Action
16-584-00 Network controller con-
nection is about to be
reset
The network controller
document manager
agent process has
stopped Automatic network controller
reset. Machine is unavailable
16-585-00 Incomplete system infor-
mation. Power off then on
and notify system adminis-
trator
The network controller
ESS configuration syn-
chronization process
has stopped Switch the machine off then
on,
GP 14 . Printing and
scanning can continue. If the
problem persists, perform
the
16-780-00 to 16-789-47
Other Network Faults 3 RAP
16-586-00 Incomplete system infor-
mation. Power off then on
and notify system adminis-
trator
The network controller
agent process has
stopped Switch the machine off then
on,
GP 14 . Print and other
machine services are unaf-
fected. If the problem per-
sists, perform the
16-780-00
to 16-789-47 Other Network
Faults 3 RAP
16-589-00 Network services involving
a serial port are not avail-
able. Notify system admin-
istrator.
The network controller
serial port connectivity
has failed Switch the machine off then
on,
GP 14 . Print and other
machine services are unaf-
fected. If the problem per-
sists, perform the
16-780-00
to 16-789-47 Other Network
Faults 3 RAP
16-590-00 Network connectivity con-
figuration server not avail-
able. Notify your system
administrator
The network controller
CCS process has
failed Switch the machine off then
on,
GP 14 . Printing and
scanning can continue. If the
problem persists, perform
the
16-800-09 to 16-809-47
Other Network Faults 5 RAP
16-591-00 Some network services
involving Ethernet are not
available. Notify system
administrator.
Network controller
Ethernet process has
failed Check Ethernet connection.
Switch the machine off, then
switch the machine on
GP
14 . Local printing can con-
tinue. If the problem persists,
perform the
16-800-09 to 16-
809-47 Other Network Faults
5 RAP
Table 9 Chain 16 Status codes
Status
Code
UI Message Reason for Message Reference / Action