Xerox ColorQube 9303 Series, Service Manual

Page: 555 / 1812

February 2013
2-531 ColorQube® 9303 Family
OF 3
Status Indicator RAPs
OF 3 Unresponsive Machine RAP
Use the following procedure if the machine fails to reach an operational state when switched
on. The UI screen display’s: blank, energy saver, splash only, progress and Xerox, or repeat-
edly cycles back to the install wizard screen each time the machine is switched on.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Check the SBC PWB 7-Segment LED display unit, Figure 3 and the IME POST LED’s for
a POST error code, OF 16 .
• If the problem occurs while entering or exiting sleep mode, go to OF 7 Sleep Mode RAP.
• Open the image processing module, PL 3.11 .
– Reseat the system memory PWB, PL 3.11 Item 4 .
– Reseat the EPC memory PWB, PL 3.11 Item 21 .
– Check the battery on the NVM module PWB is located correctly and in good condi-
tion,
GP 45 .
– Reseat the NVM module PWB, PL 3.11 Item 17 .
– Reseat the connectors on the single board controller PWB, PL 3.11 Item 13 .
• Check with the customer that their power supply is good. If necessary, connect the
machine to a known good AC supply. If the machine operates correctly at the new supply,
inform the customer that the original supply must be at fault.
• Check that the SIM card is inserted correctly in the back of the machine. Refer to GP 19 .
• Disconnect the output device then temporarily install a finisher bypass connector, PL
26.10 Item 7 .
• If the UI screen displays the energy star green screen and the SBC PWB 7-Segment LED
display unit,
Figure 3 cycles through a sequence of 0 then alternating between 6 and U,
there is a hard drive fault. Ensure that the connectors on the hard drive are securely con-
nected. Ensure that PJ222 on the single board controller is securely connected.
Procedure
Switch on the machine, GP 14 . Observe the power light button on the UI. The power button
flashes.
Y
N
Remove the rear cover,
PL 81.10 Item 1 . Observe the green LED on the power supply
unit, Figure 1 . The green LED on the power supply unit is lit.
Y N
Disconnect PJDC4 on the
Power Supply Unit. Toggle the power switch. The green
LED is lit.
Y
N
Connect PJDC4. Disconnect PJDC3 on the
Power Supply Unit. Toggle the
power switch. The green LED is lit.
Y
N
Connect PJDC3 and disconnect PJDC1. Toggle the power switch. The
green LED is lit.
Y N
Go to
01A AC Power Distribution RAP and perform the Main Power
Rocker Switch check. The switch is good
Y
N
Install a new main power rocker switch,
PL 1.15 Item 3 .
Install a new power supply unit, PL 1.15 Item 2 .
The +3.3V ESTAR has a short circuit. Check for short circuits to chassis at
PJDC1 pins 14,15 and 16 refer to
WD 1.4 . Go to 01B +3.3V ESTAR Distri-
bution RAP. Check the supply to the IME controller PWB, PL 92.10 Item 1 .
There is a short or an over load in the marking unit on 3.3V ESTAR. Disconnect
all PJ’s from the
Media Path Driver PWB and the Drum Driver PWB until the
short is found. If necessary refer to the following RAPs:
• 01B +3.3V ESTAR Distribution RAP, refer to Drum driver PWB and Media
path driver PWB checkouts.
There is a short or an overload on the +17V or +3.3V supplies from the Power Distri-
bution PWB or the power distribution PWB is faulty. Disconnect all PJ’s until the fault
is found. If necessary refer to the following RAPs:
• 01G +17V Distribution RAP.
• 01C +3.3V Distribution RAP.
Go to the 01B 3.3V ESTAR Distribution RAP.
Remove the rear cover, PL 81.10 Item 1 . Check the LED’s on the power supply unit, Figure 1 .
• Orange LED ind24V, +/-12V and +5V are good.
• Green LED ind3.3V ESTAR and +17V are good.
• Red LED ind/-50V are good.
All LED’s are lit
Y
N
Go to the relevant voltage distribution RAP:
• 01B +3.3V ESTAR Distribution RAP.
• 01D +5V Distribution RAP.
• 01E +12V Distribution RAP.
• 01F -12V Distribution RAP.
• 01G +17V Distribution RAP
• 01H +24V Distribution RAP.
• 01J +50V Distribution RAP.
• 01K -50V Distribution RAP.
• 01L 0V Distribution RAP.
• Refer to 01-540-00, 01-544-00 RAP and 01-542-00, 01-546-00 RAP.
The green ‘Xerox’ screen is displayed.
Y
N
Go to
OF 2 UI Touch Screen Failure RAP. The UI is good
A
A
B
B
C
C
D
D
E