Xerox ColorQube 9303 Series, Service Manual

Page: 302 / 1812

February 2013
2-278 ColorQube® 9303 Family
20A, 20B
Status Indicator RAPs
20A Fax Entry RAP
Use this RAP to isolate components which contribute to Fax communications failure.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Check that the telephone line cables are properly connected. Fax Line 1 from the tele-
phone line outlet connects to line 1 socket on the machine. Fax line 2 (if installed) from
the telephone line outlet connects to line 2 socket on the machine.
• Use a hand set to dial remote number and listen to dial type, (tone / pulse)
• Check the ground connection on the fax module
• Check the Fault History. If the fault codes are 20-331-00, 20-338-00, 20-339-00, 20-341-
00, 20-345-00 or 20-332-00, 20-340-00 , then go to the appropriate RAP.
• Check the Fax setup for any active feature that would inhibit the sending of a Fax, such
as: Delayed start time, Local name and ID are set, Dialing type or junk Fax prevention.
Enter Admin / Tools / Service Settings / Embedded Fax Setting and check the following:
–
Fax Country setting
– Line Setup
– Options
– Dial type setting, tone / pulse.
• Enter Admin / Tools / Service Settings / Embedded Fax Settings / Print Fax Reports. Print
a Activity Report and check for error codes.
Procedure
The Fax tab is available
Y
N
Go to
20F Fax Tab Not Available RAP.
The machine will send a Fax to all machines.
Y
N
The machine will send a fax to some machines.
Y
N
Go to
20B Unable To Send A Fax RAP.
Go to 20C Unable To Send A Fax To Some Machines RAP.
The machine will receive a fax from the remote machine.
Y
N
Go to
20D Unable To Receive A Fax RAP.
The Fax prints out.
Y
N
Go to
20E Fax Will Not Print RAP.
The fault is cleared.
Y
N
Go to
20G Fax module Checkout RAP.
The Fax is working correctly. Send a three page test Fax to a known good Fax machine. Print a
Protocol Report and check for errors.
20B Unable To Send A Fax RAP
Use this RAP to isolate components which contribute to a send failure.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Refer to the 20A Fax Entry RAP and complete all of the initial actions.
Procedure
Verify with the customer that PSTN / PABX (Public Switched Telephone Network / Private
Automatic Branch Exchange) line is operational. Connect a telephone handset into line outlet
and listen for a dial tone. Use a known good telephone handset. The dial tone is present.
Y
N
Use the line test tool,
PL 26.11 Item 16 to check the telephone line. The green normal
indicator light is on.
Y
N
Ask the customer to request a line check by the telephone company.
Use a telephone handset to dial a known good number. The ring back is heard.
Y
N
Ask the customer to request a line check by the telephone company.
Enable audio line monitor (Enter Admin / Tools / Service Settings / Embedded Fax Setting
/ Transmission Defaults / Audio Line Monitor) and set to Enable and High volume.
Dial the Fax number and listen for a dial tone or dialing and answer tones. A Fax tone is
present.
Y
N
Enter
dC131 NVM Read / Write. Reset the value at the following location:
NVM ID 200-415 Line1CurrentDetect = 0
NVM ID 200-416 Line2CurrentDetect = 0 A Fax tone is present.
Y
N
Go to the
20G Fax Module Checkout.
Install new components as necessary:
•
Fax module, PL 20.05 Item 1 .
• Telephone cable, PL 20.05 Item 3 .
The Fax is working correctly. Send a three page test Fax to a known good Fax
machine. Enter Admin / Tools / Service Settings / Embedded Fax Setting / Print Fax
Reports. Print a Protocol Report and check for errors.
The dial tone - dialling answer tones are present.
Y
N
The exchange is receiving the digits too quickly or is not processing the digits cor-
rectly. Ask the customer if the exchange is DTMF (Dual Tone Multiple Frequency) or
pulse dialing.
Perform the following:
•
Ensure that the machine is set for the correct dialing tone.
Enter
dC131 NVM Read / Write. Reset the values at NVM ID 200-201
FaxLine1DialTypeDef and at NVM ID 200-202 FaxLine2DialTypeDef set to 0 =
Tone or 1 = Pulse.
• Insert a pause ( , ) between the first and second digit of the dial string. In the
Dialling Options select Dialling Characters / Pause / Add Character / Save.
A B