Xerox ColorQube 9303 Series, Service Manual, Page: 315 / 1812

February 2013
2-291 ColorQube® 9303 Family
22-351-01 to 22-351-03, 22-352-00
Status Indicator RAPs
22-351-01 to 22-351-03 SOK Write Failure RAP
22-351-01 SOK 1 write failure.
22-351-02 SOK 2 write failure.
22-351-03 SOK 3 write failure.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the following:
1. Switch off the machine, then switch on the machine, GP 14 .
2. Ignore all requested options from the software option key (SOK).
22-352-00 Serial Number Missing RAP
22-352-00 Serial number has been lost.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 14 . Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
• Switch off the machine, then switch on the machine, GP 14 .
• Check the fault history file for 03-xxx fault codes. Go to the appropriate RAP.
Procedure
1. Check that the machine serial number is correct on the UI or the option to install the cor-
rect value is available, refer to
dC132 .
2. Check that the SIM card is present in the SIM slot in the image processing module, PL
3.11 Item 22 .
NOTE: The SIM card is also referred to as the product enablement key.
3. Switch off the machine, then switch on the machine, GP 14 .
4. Enter dC131 . Select CCS NVM ID 616-003 Product Configuration. Perform the following:
a. Check that the values are set to 112 = 9301, 113 = 9302 or 114 = 9303 as appropri-
ate to what speed the machine should be. No further action should be required as
the machine has recovered its configuration from the SIM card.
b. If the value is 0 the machine has never been installed. A blank SIM card of the
appropriate speed, billing plan and service plan can be installed. This should have
been supplied with the machine so a replacement would need to be obtained
through normal process to complete a missing part not delivered at install.
c. If the value is 49, this is the default at manufacture. Any other number is likely
caused by a memory corruption. For all these instances a pre-serialized SIM card/
SW module will be required. Escalate the request through normal channels to obtain
one.