Xerox ColorQube 9303 Series, Service Manual, Page: 561 / 1812

February 2013
2-537 ColorQube® 9303 Family
OF 4a
Status Indicator RAPs
02-590-00 Machine power on failed.
Power off then on and
notify system administra-
tor
Configurable services are
not stable at power on Switch the machine off
then on,
GP 14 . If the
problem persists, per-
form the
02-390-00
Configurable Services
RAP
Table 3 Chain 03 Status codes
Status
Code
UI Message Reason for Message Reference / Action
03-504-00 The machine is
offline
NC status code Switch the machine off then on,
GP 14
03-504-01 The machine is
offline
NC status code Switch the machine off then on,
GP 14
03-505-00 System error. Power
off then on and notify
system administrator
The digital copier is not
available Perform 03-325-00 RAP and 03-
355-00 RAP
03-518-00 Network controller
not available. Power
off then on and notify
system administrator
The network controller
is not available. Switch the machine off then on,
GP 14 . If the fault remains, rein-
stall software, GP 4 . If the prob-
lem persists, perform the 03-331-
00, 03-332-00 Main Controller
and Network Controller on the
SBC PWB Cannot Communicate
RAP
03-521-00 No message CCM to UI communica-
tion are lost Switch the machine off then on,
GP 14
03-535-00 No message The machine is in non
intrusive diagnostic
mode -
03-536-00 No message The machine has
entered intrusive diag-
nostic mode -
03-538-00 Machine active reg-
istration disabled.
Turn power off then
on to enable
The machine active reg-
istration has been dis-
abled via the
dC715
Active Registration
Control Routine
Re-enable the active registration
mode in
dC715
03-546-00 Incompatible Fax
software detected
(upgrade required)
Incompatible Fax soft-
ware detected at power
on The embedded Fax software ver-
sion is incompatible with the sys-
tem. A software upgrade should
be performed.
Refer to
03-417-00 RAP
Table 2 Chain 02 Status codes
Status
Code
UI Message Reason for Message Reference / Action
03-547-00 A Fax service error
has occurred. Power
off then on
Basic Fax not detected
or confirmed Switch the machine off then on,
GP 14 . If the problem persists,
perform the 20-331-00, 20-338-
00, 20-339-00, 20-341-00, 20-
345-00
Fax Network Line 1 Fault
RAP
03-548-00 Fax line 2 is unavail-
able. Notify your sys-
tem administrator.
Extended Fax not
detected or confirmed Check the Fax line connection
03-549-00 Fax memory error.
Power off then on
and notify system
administrator
Fax POST failure status Switch the machine off, then on
GP 14
03-550-00 A Fax service error
has occurred. Power
off then on
Fax card is unavailable Switch the machine off then on,
GP 14 . If the problem persists,
perform the 20-331-00, 20-338-
00, 20-339-00, 20-341-00, 20-
345-00
Fax Network Line 1 Fault
RAP
03-551-00 A Fax service error
has occurred. Power
off then on
The Fax service is
unavailable Switch the machine off then on,
GP 14 . If the problem persists,
perform the 20-331-00, 20-338-
00, 20-339-00, 20-341-00, 20-
345-00
Fax Network Line 1 Fault
RAP
03-555-00 Please wait... Main-
tenance in progress.
Scan, copy and print
services not avail-
able
The machine has
entered intrusive cus-
tomer tools mode. Go to dC301 . Perform a copier
NVM initialization and NVM data
select all. After initialization per-
form the routines
dC977 and
dC978
03-556-00 Please wait… The
scanner is initializ-
ing.
Power on while the IIT
is being initialized -
03-558-00 Please complete all
steps required by the
external accounting
device to access this
service
Not defined -
03-558-01 Please insert card
into the external
accounting device to
access this service
Not defined -
03-558-02 Please enter access
code into external
accounting device to
access this service
Not defined -
Table 3 Chain 03 Status codes
Status
Code
UI Message Reason for Message Reference / Action