Xerox ColorQube 9303 Series, Service Manual

Page: 290 / 1812

February 2013
2-266 ColorQube® 9303 Family
16B, 16C
Status Indicator RAPs
2. That the scan servers IP address or name is correct.
3. That the path and user name are correct.
4. (SMB protocol only) That the Share name is correct, referred too as the Volume on the
configuration report.
5. Check with System Administrator that the correct password has been entered on the
machines CWIS page.
NOTE: The password is not printed on the configuration or confirmation reports.
16C Remote Directory Lock Failed RAP
Use this RAP when the customer reports that the machine has logged onto the scan server,
but cannot create a folder inside of the scan directory. The creation of the scan folder is neces-
sary for the machine to successfully complete the can to file job.
NOTE: The scan server is the computer that the job is being sent.
Procedure
The machines login name that it is using to log onto the scan server, for this file repository,
does not have sufficient rights. Ask the customer to verify the rights for this user at the scan
server, or escalate the problem to their System Administrator. If the customer does not have a
System Administrator, they should contact the Customer Support Centre or request a Xerox
analyst troubleshoot their network which will be subject to a charge.