Zeiss humphrey HFA II-i series, Field Service Manual

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PROPRIETARY and CONFIDENTIAL
SERVICE
BULLETIN
Instrument:
Humphrey Field Analyzer II-i No.: FA2i-015
Subject: File/Name Notice Date: 15 Jan 03
Status:
Informational Pages: 4
General Information
Two very infrequently encountered errors have been discovered that affect the Humphrey Field
Analyzer HFA 2i models. These two errors have been given the names of the
File/Name and the
Date/Time errors. Corrective actions have been implemented in the latest HFA2i software
release, revision 3.2 to address the errors. This software has been released with new HFA2i units.
A software kit (P/N 53787) that includes the 3.2 software application disks (P/N 54799) and a
letter will be sent to all current HFA2i customers. The customer letter describes the nature of the
errors and the corrective actions. A copy of the body of the text of the letter and enclosures
follows this paragraph. If you have questions or if a customer asks you a question that you
cannot answer, contact Carl Zeiss Meditec Inc at 877-486-7473.
IMPORTANT SOFTWARE UPDATE ENCLOSED
RE: Humphrey
®
Field Analyzer II - i series
Dear Carl Zeiss Meditec Customer,
As part of our ongoing efforts to ensure data file integrity, Carl Zeiss Meditec Inc. (formerly Carl
Zeiss Ophthalmic Systems, Inc., Humphrey Division) has updated its software for your
Humphrey Field Analyzer II -
i series (“HFA II”, Model 700 i - series). This software revision
provides new features that reduce the likelihood of user error that could result in database
corruption. The first item concerns “File/Name” association and the second item concerns
“Date/Time” association. Both of these items are described in detail on the following pages and
have been addressed with the enclosed system software revision 3.2.
The enclosed system software revision 3.2 includes updates that will prevent both the
“File/Name” issue and the “Date/Time” issue from occurring in the future, provided that system
software revision 3.2 is successfully installed on your HFA II -
i series instrument.
Carl Zeiss Meditec is committed to providing our customers with the highest quality instruments.
In keeping with this commitment, enclosed please find HFA II -
i series System Software,
Revision 3.2. As with all software upgrades, first back up your data and then install the new
software. Please be aware that merely installing the new system software revision 3.2 will
not
correct the files of previously conducted tests. You must follow the steps as indicated in the
“Action Required” section on the following pages to correct the files of previously conducted
tests.