Canon imageRUNNER 2525 Series, Service Manual, Page: 117 / 402

No. Code Error character strings Causes Remedy
21 8xxx 0003 Server schedule is not exist Blank schedule data have been re-
ceived from UGW. Check the device settings status
with the UGW administrator.
22 8xxx 2003 Network is not ready, try later Communication attempted without con-
firming network connection, just after
booting up a device in which the net-
work preparations are not ready. (Net-
work connection not established within
60 seconds of device boot up.) Check the network connection, as
per the troubleshooting initial pro-
cedures. Run Service mode > #E-
RDS > COM- TEST about 60 sec-
onds after turn on the device.
23 8xxx 2052 URL error The data which is not URL is inputted
into URL field. Check Servicemode > #E-RDS
RGW-ADDRESS can be https://
a01. ugwdevice.net/ugw/agen-
tif010. If not, enter the correct URL
strings in URL description field.
24 8xxx 200B Server address resolution error Server address name resolution has
failed. Check Servicemode > #E-RDS >
RGW-ADDRESS can be https://
a01. ugwdevice.net/ugw/agen-
tif010.
25 0xxx 0003 Communication test is not performed Communication test has not completed Perform and complete a communi-
cation test.
26 8xxx 0221 Server specified list is too big Alert filtering error: The number of ele-
ments of the list specified by the server
is over restriction value. The number of elements of alert fil-
tering is specified correctly.
27 8xxx 0222 Server specified list is wrong Alert filtering error: Unjust value is in-
cluded in the element of the list speci-
fied by the server. The element of alert filtering is
specified with the right value.
28 xxxx xxxx SUSPEND: Initialize Failure! Internal error occurred at the initiating
E-RDS. Turn the device power OFF/ ON.
29 8300 0306 SRAM version unmatched! Improper value is written in at the head
of SRAM domain of E-RDS. Turn the device power OFF/ ON.
30 8xxx 0304 Device is busy, try later The semaphore consumption error at
the time of a communication test. Wait a while then rerun the test.
31 8xxx 0207
- 0208 Internal Schedule is broken The schedule data in the inside of E-
RDS is not right. Perform a communication test.
32 8xxx 0004 Operation is not supported Method which E-RDS is not supporting
attempted. Contact help desk
*1. [Hexadecimal ] indicates an error code returned from UGW.
[Error strings]: indicates error details returned from UGW.
■ Com-Log Report
The report output of the communication error logging information on five affairs can be carried out.
#REPORT > #REPORT OUTPUT > ERDS COM LOG LIST
Output sample
2. Technical Explanation
107