Canon imageRUNNER 2525 Series, Service Manual, Page: 116 / 402

No. Code Error character strings Causes Remedy
8 8xxx 2015 Proxy address resolution error Could not connect to proxy server due
to name resolution error. Check that the proxy server name
is correct. If the proxy server name
is correct, check the DNS connec-
tion, as per the troubleshooting ini-
tial procedures.
9 8xxx 2028 Server certificate error No route certificate installed in device.
- Certificate other than that initially reg-
istered in the user's operating environ-
ment is being used, but has not been
registered with the device Install the latest device system soft-
ware. (Upgrade)
10 8xxx 2029 Server certificate verify error The server certificate verification error
occurred. (URL check error) Check that Service mode > #E-
RDS > RGW-ADDRESS can be
https:// a01.ugwdevice.net/ugw/
agentif010.is correct.
11 8xxx 2046 Server certificate expired The device time and date is outside of
the certificated period.-T he route cer-
tificate registered with the device has
expired. Certificate other than that ini-
tially registered in the user's operating
environment is being used, but has not
been registered with the device. Check that the device time and
date are correctly set. If the device
time and date are correct, upgrade
to the latest system software.
12 8xxx 2000 Unknown error Some other kind of communication er-
ror has occurred. Try again after a period of time. If
persists, check the UGW status
with the UGW administrator.
13 8xxx 2063 SOAP Fault SOAP communication error has occur-
red. Check that the value of Service
mode > #E-RDS > RGW-PORT
can be 443.
14 8xxx 2004 Server response error (NULL) Displayed when communication with
UGW has been successful, but an error
of some sort has prevented UGW from
responding. When (Null) is displayed at
the end of the message, this indicates
that there has been an error in the
HTTPS communication method. Try again after a period of time. If
the same error occurs again, check
the UGW status with the UGW ad-
ministrator.
15 8xxx 2004 Server response error (Hexadecimal])
[Error details in UGW ] *1
Displayed when communication with
UGW has been successful, but an error
of some sort has prevented UGW from
responding.(Hexadecimal) displayed at
the end of the message is an error code
returned by UGW. In the case of this
kind of error only, [Server detailed error]
is displayed at the end of the error in-
formation. Try again after a period of time and
also check detailed error code
(hexadecimal) from UGW dis-
played after the message.
16 8xxx 0101
- 0A01 Device internal error An internal error, such as memory un-
available, etc., has occurred during a
device internal error phase. Switch the device power OFF/ ON
or replace the device system soft-
ware. (Upgrade)
17 8xxx
0201-
0204,
0206 Server schedule is invalid During the communication test, there
has been some kind of error in the
schedule values passed from UGW. When the error occurs, report the
details to the support section, then,
after the UGW side has responded,
try the communication test again.
18 8xxx 2047 Server response time out Due to network congestion, etc., the re-
sponse from UGW does not come with-
in the specified time. (HTTPS level time
out) If this error occurs when the com-
munication test is being run, wait
some time and run the test again.
19 8xxx 2048 Service not found There is a mistake in the UGW URL,
and UGW cannot be accessed. (Path is
wrong) Check that the value of Service
mode > Function > Install > RGW-
ADDRESS can be https://
a01.ugwdevice.net/ugw/ agen-
tif010
20 8xxx 0003 E-RDS switch is set OFF A communication test has been attemp-
ted with the E-RDS switch being OFF Set Service mode > #E-RDS > E-
RDS SWITCH to 1, and then run
Service mode > Function > Install >
COM- TEST.
2. Technical Explanation
106