![background image](http://html1.mh-extra.com/html/quantum/scalar-i6000/scalar-i6000_user-manual_3997321083.webp)
Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
65
Table 5 Report tab
Element
Description
In the
Reports Tree
area:
Report tree area
Provides a hierarchy of report information that is associated with the ticket.
Descriptions includes reason text that describes the cause of the report.
Initially, only the highest level of the report tree appears. Clicking this level
(
Reports for Ticket #
) reveals one or more second-level reports, and clicking a
second-level report reveals one or more third-level reports. Second-level reports
function essentially as containers of third-level reports. A ticket in the Open
state has one or more third-level reports, including one key report. The key
report represents the earliest time at which the ticket reached its highest
severity level. It often isolates the most significant problem. A ticket in the
Closed or Verified state does not have a key report.
In the
Report #
area:
Report ID
The library-assigned identifier for the report.
Posted
The date and time on which the library created the report.
Duplicates
For open tickets only, the number of times that the library created the same
report. If the identical issue occurs while the ticket remains open, the library
creates an identical report and increments the report’s duplicate count. If the
library has not created duplicate reports, the value is zero (0).
Status Group
The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
• Drives
• Control
• Power
• Media
• Robotics
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...