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Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
83
• On the
Ticket Details
dialog box, click
FRU Test
.
Note:
The
FRU Test
button is available only if the ticket’s FRU has
an applicable verification test that you can run.
The
Verification Tests
dialog box appears with the appropriate test
already selected and ready to start.
For details about the verification tests and how to run them, see
Working With Verification Tests
Closing Tickets
Manually close a ticket if all of the following conditions are true:
• You have completed the repair page instructions to resolve the issue
(for example, replaced a FRU).
• You have physically examined the FRU to make sure that the issue is
resolved.
• The
FRU Test
button on the
Ticket Details
dialog box is not
available. This means that an applicable verification test does not
exist.
Note:
If the
FRU Test
button is available for a ticket, you should
use it to access and run the verification test. You should not
manually close it. The verification test determines whether
the issue is resolved, and the library automatically
transitions the ticket to the Verified state if the test passes
without problems. See
• The issue has been resolved, but the ticket remains in an Open state
(for example, when defective media has been replaced in the
library).
You should manually transition a ticket to the
Closed
state after
performing the resolution steps and making sure the issue is resolved.
Closing Individual Tickets
To transition a ticket to the
Closed
state, perform the following steps:
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...