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Chapter 2: Troubleshooting Your Library
Working With Tickets
54
Quantum Scalar i6000 User’s Guide
The following table describes the elements on the
Ticket List
dialog
box.
The
Details
button displays the
Ticket Details
dialog box. For more
information, see
Element
Description
In the
Select Ticket
area:
Check Box
To close multiple tickets, select each ticket you want to close by clicking the
check box.
ID
The library-assigned identifier for the ticket.
Description
A summary description of the ticket. The description identifies the FRU that
caused the ticket and includes reason text that describes the cause of the ticket.
State
The current state of the ticket. Possible states are:
Open
— indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed
— indicates that a user has closed the issue
Verified
— indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
Severity
The severity level of the ticket. Possible levels are:
• 1 (Failed)
• 2 (Degraded)
• 3 (Warning)
• 5 (Good)
Serial #
The serial number that the manufacturer assigns to the particular FRU.
Sub-system
The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
• Drives
• Control
• Power
• Cooling
• Robotics
Posted Date
The date and time on which the library created the ticket.
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...