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Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
59
Table 4 Details tab
Element
Description
In the
Ticket #
area:
State
The current state of the ticket. Possible states are:
Open
— indicates that an issue, whether problem or warning condition, has
occurred in the library that requires attention
Closed
— indicates that a user has closed the issue
Verified
— indicates that the library has successful operational results or
positive data that verifies that the problem is resolved
Posted
The date and time on which the library created the ticket.
Status Group
The subsystem that caused the ticket. Possible subsystems are:
• Connectivity
• Drives
• Control
• Power
• Media
• Robotics
Closed
If the ticket is closed, the date and time on which it was closed.
Severity
The severity level that is associated with the status group (subsystem).
Possible levels are:
• 1 (Failed)
• 2 (Degraded)
• 3 (Warning)
• 5 (Good)
Duplicates
The number of times that the library has reopened the ticket. If a ticket is in
the Closed or Verified state and the identical problem occurs again within 30
minutes, the library reopens the ticket and increments the ticket’s duplicate
count. If the library has not reopened the ticket, the value is zero (0).
Tickets that are in the Closed or Verified state for more than 30 minutes
cannot be reopened. In this case, if the identical problem occurs again, the
library creates a new ticket.
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...