![background image](http://html1.mh-extra.com/html/quantum/scalar-i6000/scalar-i6000_user-manual_3997321070.webp)
Chapter 2: Troubleshooting Your Library
Working With Tickets
52
Quantum Scalar i6000 User’s Guide
Running Verification Tests to Determine Issue
The library reopens tickets that receive failed, degraded, or warning
reports within 30 minutes of transitioning to the Closed or Verified
state. If a Closed or Verified ticket remains free of failed, degraded, or
warning reports for 30 minutes, the library locks them from
transitioning back to the Open state. A failed, degraded, or warning
report that is received beyond 30 minutes causes the library to open a
new ticket.
What do I do if I cannot resolve the issue?
Contact Quantum technical support. See
on page xvii. Technical support personnel might ask you to send
them an electronic copy of the ticket. For instructions, see
Saving, and Printing Ticket Information
How do I view the number of tickets that occurred in a
certain time range?
The Tickets Report lets you see how many tickets occurred in a particular
time period. You can choose to group tickets by subsystem, module, or
FRU, and the results can be presented as a rollup summary or as a trend
so you can see if the number of issues is increasing or decreasing over
time. Also, the report results can be presented in different chart
formats, such as bar graphs or pie charts. For more information, see
Displaying Ticket Lists
The LMC provides three ways to display ticket lists:
• By clicking a system status button that indicates a Warning,
Degraded, or Failed state
This option displays a list of open tickets for the associated
Using System Status Buttons to Display Ticket Lists
• By clicking
Tools
>
Tickets
This option displays the
Tickets
dialog box from which you can
obtain a list of all tickets or a partial list of tickets according to
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...