Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
49
the issue and library conditions at the time of the event. It also provides
guidance on how to resolve the issue. If you are an administrator or a
service representative, you can access the tickets through the LMC. This
section explains how to display ticket lists, view ticket and report details,
view repair pages, and resolve and close tickets.
Ticket Guidelines
To help you quickly troubleshoot an issue by using tickets, read the
following guidelines.
What is the issue and its cause?
You became aware of a library issue because either the library sent an
e-mail notification, an LMC system status button indicated a subsystem
status of Warning, Degraded, or Failed, or a backup/archive software
application indicated a problem. Tickets include details about the issue
and library conditions at the time of the event. They also include
reports, any history tickets that the library has created in the past for the
same FRU, and a repair page that provides a detailed description of the
issue and its possible causes. The repair page also provides corrective
actions that you or a CSE can perform. To use a ticket to determine an
issue and its cause, you can perform the following general steps:
1
Display a list of tickets (see
2
View the details for the appropriate ticket (see
3
View the reports that are associated with this ticket (see
4
View the ticket’s repair page (see
Where did the issue occur in the library?
The
Status Group
field on the
Details
tab of the
Ticket Details
dialog
box indicates the library subsystem that caused the ticket. For more
information about the
Details
tab, see
FRU ID
field on the
Report
tab of the
Ticket Details
dialog
box indicates the type of FRU that is affected, and the
FRU Instance
field indicates the specific FRU by its location in the library. For more
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...