Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
67
Viewing Ticket Repair
Pages
Repair pages provide problem descriptions and corrective actions that
you or a CSE can perform. To display the repair page that is associated
with a ticket, click the
Repair
tab on the
Ticket Details
dialog box.
The repair page provides the following information:
• The title at the top of the repair page is a brief description of the
issue.
• The
Problem
section describes the issue in more detail.
• The
User and Customer Service Engineer Actions
section provides
corrective actions that the user or the CSE can perform.
• The
Customer Service Engineer Actions
section provides
additional corrective actions that the CSE can perform. If you are a
user, do not perform these steps. Contact technical support for
assistance.
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...