Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide
51
Criteria dialog box, see
Viewing Tape Alerts and Generating Media
Has the FRU been replaced before?
You can determine whether a specific FRU has been replaced in the past
by examining the
FRU SN
field on the
Details
tab of the
Ticket Details
dialog box for the open ticket and the history tickets. Because the
history tickets associated with an open ticket are for the same specific
instance of a FRU, and because a FRU instance is identified by its
location in the library, the FRU serial number, which is uniquely assigned
to each FRU, will change if the unit has been replaced in the past. For
more information about the
Details
tab and viewing history tickets, see
How do I resolve the issue?
The repair page provides comprehensive, step-by-step procedures for
resolving the issue. Both user and CSE procedures are provided. When
the procedures require a CSE to perform them, contact technical
support. For more information, see
How can I know whether the issue is resolved?
Some issues require you to determine whether they are resolved and
others the library will detect automatically.
• In some cases, the library can automatically detect that an issue is
resolved (for example, an open door that is now shut). For these,
the library automatically transitions the ticket to the Verified state.
• In other cases, the library cannot automatically detect that an issue
is resolved (for example, a faulty tape cartridge). You must
determine whether the issue is resolved by running a verification
test or, if an applicable test does not exist, by following the repair
page instructions. If you run a test and the results are all good, the
library automatically transitions the ticket to the Verified state. If
you cannot run a test, you should physically examine the FRU, and
then manually transition the ticket to the Closed state after
determining that the issue is resolved. After you close the ticket, the
library transitions it to the Verified state if it is able to do so. For
Summary of Contents for Scalar i6000
Page 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Page 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Page 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Page 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Page 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Page 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Page 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...