Quantum Scalar i6000, User Manual

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Chapter 15: Maintaining Your Library
Maintenance Actions
552 Quantum Scalar i6000 User’s Guide
Maintenance Actions
If you are experiencing system problems, make a quick check of
subsystems and components before looking for a service ticket or
contacting technical support. Your service representative might ask you
to check these things or, if you are an administrator, you might be asked
to run a diagnostic procedure or upload new firmware.
Administrative users have access to the all the commands on the
Tools
menu. Use this menu to test the drives, as well as to capture a snapshot,
to update firmware, and to use the Teach tool. The Tickets command
on the Tools menu displays tickets that the library creates when it
detects issues within its subsystems. For more information about the
Tickets command, see Troubleshooting Your Library on page 43. For a
summary of user privileges defined by physical library, partition, and
command menu, see Table 37 on page 445.
Is the Access Door
Closed?
Library operations are put into a Not Ready state when the access door
is opened. If library operations have stopped, check whether the access
door is shut and the Robotics Enabled indicator is solid green.
Is a Cartridge Old?
Cartridges can become old and less dependable. If you experience
problems reading, writing, or otherwise using a cartridge, try the
following courses of action:
• Use the Monitor > Media command to determine the number of
mounts for the cartridge, and then compare that number to other
cartridges in the system. If the cartridge has been used excessively,
replace it with a new cartridge.
• Ask an administrator to put the cartridge in a different drive, and
then use the Tools > Drives command to check the error count. If
the error count continues to increase, replace the old cartridge with
a new cartridge.
• If you have received a message about read/write failures, first copy
the data from the failing cartridge, and then replace it with a new
cartridge.