Call Queue
Examples of Use
151
■
In the
User Manager
, configure a u
ser
for each of the three operators and
assign these settings to the user group called “Operators”. Allocate each
User
the telephone number of the trunk key of their system telephone.
■
Activate
Call wait. prot.
(call waiting protection) on all three terminals
in the
Protection
menu.
■
Program a function key with the function “Sign on/sign off from hunt group”
on the three system telephones (in the menu
Calls: Hunt group
).
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the
enquiry stations are busy, the incoming call joins the queue on each of the ter-
minals in the hunt group. If one of the enquiry stations accepts a call from the
queue, the call is removed from the queues of all the other enquiry stations. The
display at each enquiry station (OpenPhone 65) indicates how full the queue is.
If attendants leave the station, they sign off from the hunt group by means of a
function key. In contrast to Example 1, further calls do not have to be processed
after the sign-off, as the calls are also registered in the queues of the other signed-
on enquiry stations.
Note:
When the last enquiry station remaining in the hunt
group signs off, further callers will hear the busy tone.
Summary of Contents for OpenCom 130
Page 1: ...130 OpenCom100 131 150 Mounting and Commissioning User Guide ...
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Page 202: ...Index 200 Notes ...
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