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Call Queue

Examples of Use

148

If a call is to be forwarded “After delay”, it enters the queue. If the call has not been
answered before the delay period expires, it will be forwarded to the target ter-
minal and can then be answered there.

14.1.3 Pickup

The functions “Pickup” (from a pickup group) and “Pickup selective” can be used
together with queues. A user who accepts a call using “Pickup” or “Pickup
selective” picks up the next call from the queue.

14.1.4 Hunt Groups

Hunt groups of the “parallel” type are usually used together with queues, with the
queues of each telephone in the group being synchronised to each other. When a
call to the number of the hunt group arrives, the call enters all parallel queues. If a
call from one of the queues is answered, it is removed from all other parallel
queues.

14.2

Examples of Use

Note:

In the following examples it is assumed that a U

pn

in-

terface card has been installed (in an OpenCom 130 or an
OpenCom 150). Ports on a U

pn

interface card are DECT enab-

led, so that DECT base stations can be connected to operate
cordless system terminals.

14.2.1 Enquiry Station for an Operator with Two

System Telephones

The operator switches all incoming calls and can either work on the
OpenPhone 65 or the mobile terminal, the OpenPhone 27.

Configuration

■

Configure the system access or access for multiple terminals under

PBX Confi-

guration: Ports: S

0

.

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Summary of Contents for OpenCom 130

Page 1: ...130 OpenCom100 131 150 Mounting and Commissioning User Guide ...

Page 2: ...de It provides additional notes and tips on the product OpenCom 100 Product Family This user guide applies to the OpenCom 100 product family comprising the OpenCom 107 OpenCom 130 OpenCom 131 OpenCom 150 and OpenCom 510 systems If a reference is made in the text to the OpenCom 100 the description applies to all systems if the individual characteristics are different a special note is given For mem...

Page 3: ...g Location 24 3 5 Wall Mounting 25 3 6 Installing an Expansion Set 26 3 7 Installing Interface Cards 29 3 7 1 V 24 and Doorstation Equipment Slots 29 3 7 2 Slots for Additional Interface Cards 31 3 8 Available Ports 34 3 8 1 OpenCom 130 34 3 8 2 OpenCom 131 35 3 8 3 OpenCom 150 36 3 8 4 Positions of the Ports 37 3 9 Interface Cards 40 3 9 1 OpenCom 131 1 Slot 40 3 9 2 OpenCom 130 3 Slots 40 3 9 3 ...

Page 4: ...t 57 4 Accessories and Adapters 58 4 1 Upn Adapter 58 4 2 a b Adapter 58 4 3 Audio Adapter 59 4 4 Approved Devices Approved Accessories 60 4 5 Device Combinations 61 5 S2M Connector Module 65 5 1 Installation 66 5 2 Configuration 68 6 Mounting the OpenCom 150 Rack InfoCom System 69 6 1 Safety Precautions 69 6 2 Technical Data 70 6 3 Pinning of RJ 45 Jacks 71 6 4 Scope of Delivery 72 7 Configuratio...

Page 5: ...Basic Hardware Settings Switch 84 7 2 14 Generating Your Own MoH Files 85 8 Configuration Examples 87 8 1 OpenCom 100 in Computer Networks 87 8 2 Introduction to TCP IP 88 8 3 OpenCom 100 in a Serverless LAN 89 8 3 1 DNS Name Resolution 90 8 3 2 Internet Access 90 8 3 3 RAS Access 91 8 4 OpenCom 100 in a LAN with an IP enabled Server 92 8 4 1 DNS Name Resolution 92 8 4 2 Internet Access 93 8 4 3 R...

Page 6: ...t Procedure 112 9 5 OpenPhone IPC 114 9 5 1 Installation 115 9 5 2 Configuration 116 10 DECTnetIP 117 10 1 Properties 117 10 1 1 DECT base stations 117 10 1 2 Features 118 10 2 Configuration 119 10 2 1 Dual operation 120 10 2 2 Synchronisation 120 11 PBX Cascading 122 11 1 Variants of PBX Cascading 122 11 2 Functionality of PBX Cascading 122 11 3 Putting a Cascaded PBX into Operation 123 11 3 1 No...

Page 7: ...2 Examples of Use 140 13 2 1 Executive Secretary Team 140 13 2 2 Three member Team 141 13 2 3 Unified Team 142 13 2 4 Toggle Team 144 14 Call Queue 146 14 1 Introduction 146 14 1 1 Activation of Queues 147 14 1 2 Call Forwarding 147 14 1 3 Pickup 148 14 1 4 Hunt Groups 148 14 2 Examples of Use 148 14 2 1 Enquiry Station for an Operator with Two System Telephones 148 14 2 2 Group of Three Enquiry S...

Page 8: ...Setting up TAPI 160 16 3 Setting up NET CAPI 162 16 4 Using the Systray Display 163 16 5 Browser for OpenCTI and OpenHotel 164 16 6 Setting up Video Telephony 165 16 7 Synchronising the PC Clock 166 16 8 Address Queries using LDAP 167 17 Configuration Guide 169 17 1 Overview 170 17 2 PBX Ports 171 17 3 LAN 172 17 4 WAN Settings 173 17 5 RAS Settings 174 17 6 Branch Settings 175 17 7 E mail Functio...

Page 9: ...7 18 4 LAN 184 18 5 Internet 185 19 Technical Specifications 188 20 Notes on disposal 195 Index 196 ...

Page 10: ...8 ...

Page 11: ...em operation and system configuration using a standard Web browser The expansion module of the OpenCom 130 provides three slots for further interface cards Using different combinations of interface cards the configu ration of the OpenCom 130 can be tailored exactly to your communications requirements The need for additional Upn ports supporting DECT further S0 ports or more a b ports can be met us...

Page 12: ...sion units Two ports of the Ethernet switch residing on the main module can be used externally Two other ports are available for internal use with interface cards With the OpenCom 131 no PBX cascading with another system is possible However PBX networking with a second infocom system is possible Further information regarding these configuration options can be found in the chapters PBX Cascading st...

Page 13: ...FP 22 24 base station on the Upn port of an interface card Note On an OpenCom 131 the Upn ports are not DECT en abled This means DECT base stations and DECT terminals cannot be operated on this communications system An S0 port can be used by Euro ISDN terminals working in accordance with DSS1 A Upn port is suitable for the OpenPhone range of DeTeWe system telephones RFP 22 24 base stations can als...

Page 14: ...Com 131 a M100 TFE interface card can be operated This card provides two actor ports and three sensor ports to connect doorstation equipment On an OpenCom 150 a M100 TFE 2 interface card can be operated This card provides four actor ports and four sensor ports This card enables to operate two entrance intercom systems each providing two sensor ports for bell keys The OpenCom 100 allows you to use ...

Page 15: ...penCom 100 via the Ethernet port These PCs can access the Internet via the OpenCom 100 If Internet access is already available from an Internet service provider this can be configured in the OpenCom 100 If the client network is not IP capable the OpenCom 100 can admi nister the IP configuration necessary for Internet access The OpenCom 100 has an integrated DHCP server and a DNS server which in th...

Page 16: ...s For detailed information on the installation of the required driver software and the various types of configuration refer to the user guide for the OpenPhone 27 For information on configuration of the OpenPhone 27 with a data interface please refer to the online help documentation of the OpenCom 100 E mail The OpenCom 100 has an integrated e mail function that is able to use the POP3 APOP or IMA...

Page 17: ...d filters Further information can be found in the online help of the web console As your company s requirements grow the OpenCom 100 can be networked with other telecom systems The OpenCom 100 can then operate as a sub system or DECT server To operate the system as a DECT server the system s Upn ports must be DECT capable It is also possible to create a telecom system with several net worked telec...

Page 18: ...n module to commission the interfaces Note The OpenCom 150 generally requires the slots to be configured before any interface can be commissioned 2 1 Telephony Functions 2 1 1 OpenCom 130 The S01 port is configured as a multi terminal connection and the S02 port as a system port OpenPhone 63 system telephones with the telephone numbers 30 to 32 are configured on the three Upn ports Analogue termin...

Page 19: ...ans of user groups to which the users with their terminals are then assigned Three user groups are preset Administrators Standard and Guests Adminis trators have access to all functions of the OpenCom 100 and unrestricted configu ration rights Users in the Guests group cannot configure the OpenCom 100 are not able to make external calls and have only restricted use of the terminal func tions of th...

Page 20: ... this telephone number Pick up and Pick up selective of calls from other telephones are activated Pick up protection is deactivated Call removal is deactivated Callback on busy can be activated If more than one terminal is configured for a user under the same number they can suppress the signalling of calls on the parallel terminals Function Reaction Connection will be disconnected is deactivated ...

Page 21: ...et and activated Call lists on terminals list internal calls external calls calls from the door and calls that the user received while they were telephoning Function keys can be programmed on system telephones no keys are locked The evaluation of connection data by external cost recording programs is deactivated The cost multiplier is set to 100 i e the costs are not multiplied by any factor There...

Page 22: ...ding of e mails the authorisation for sending e mails is not deactivated The multi company variant is not activated 2 3 Internet Functions RAS access with or without callback can be set up for every OpenCom 100 user RAS access requires activation of the RAS authorisation More than one mail account query can be set up for every user Every user with a system terminal can be informed automatically of...

Page 23: ...DHCP or PPP Gateway address 192 168 99 254 Domain name domain Domain name server 192 168 99 254 PPP addresses 192 168 100 0 to 192 168 100 10 DHCP addresses 192 168 99 129 to 192 168 99 148 You can change the IP settings in the Configurator Check with the network admi nistrator responsible for the LAN if you wish to do this ...

Page 24: ...ith the OpenCom 130 this power supply is dimensioned to operate the basic module only Installing the expansion module requires an additional power supply One set of short user guides One CD including the complete documentation and software The OpenCom 130 expansion set consists of One expansion module One AC adapter with a connection cable to supply the expansion module with power One mounting set...

Page 25: ...tor Mount the OpenCom 100 only close to easily accessible sockets Only use the original plug in power supply No 4512699 TR25240 E 01A13 type for an OpenCom 131 and for the basic module of an OpenCom 130 The housing cover may only be opened by authorised personnel Unauthorised opening of the housing cover and improper repair may damage the OpenCom 100 and invalidate the warrantee CAUTIONT Static ch...

Page 26: ...ed by a qualified electrician 3 3 Declarations of Conformity The OpenCom 130 OpenCom 131 and OpenCom 150 ITC systems conform to the requirements set down in the EU directive 99 5 EC The Declaration of Conformity can be viewed at the DeTeWe Web site at http www aastra detewe de 3 4 Mounting Location The ambient temperature for operating the OpenCom 100 must be between 5 and 40 C The power supply mu...

Page 27: ... protection 3 5 Wall Mounting The OpenCom 100 is mounted on the wall with three screws as shown in this diagram Mounting plan To fasten the screws at points B and C remove the cover of the OpenCom 100 and insert the screws in the holes provided for this purpose The OpenCom 100 is sus pended from the screw at point A so there must be a space of 3 mm between the screw and the wall A B C D 184 134 33...

Page 28: ...her install the expansion module when you first assemble the system or later as part of a system upgrade In both cases follow the mounting sequence as described here 1 Turn off the OpenCom 130 Unplug the plug in power supply from the socket You should not install the expansion module or install or uninstall additional interface cards while the OpenCom 130 is turned on 2 Open the housing cover of t...

Page 29: ... Carefully press the expansion module at the top and bottom right pushing it into the locking hooks provided see A and B in the diagram Secure the expansion module using the Phillips screws provided in the expansion set see 1 to 4 in the diagram Slot 1 Slot 2 Slot 3 4 1 2 3 A B ...

Page 30: ...tablish an Ethernet connection between the LAN port of the basic module and the LAN1 port of the expansion module see also Positions of the Ports starting on page 37 To do this use the short Ethernet connection cable from the expansion set The LAN0 port of the expansion module is intended for con nection to a corporate LAN You can connect an existing Ethernet connection cable to the LAN0 port of t...

Page 31: ...large and two small slots for installing interface cards Please note Turn off the OpenCom 100 Unplug both the plug in power supply and for an OpenCom 130 150 the main supply from the socket You must not install or uninstall interface cards while the OpenCom 100 is turned on 3 7 1 V 24 and Doorstation Equipment Slots OpenCom 130 V 24 and doorstation equipment slots OpenCom 131 V 24 and doorstation ...

Page 32: ...sed For connecting a door station this card type offers two actor and three sensor ports With the OpenCom 510 system an M100 TFE 2 interface card can be used This card type offers four actor and four sensor ports With this card two door stations can be connected with two call buttons for each door station The V 24 interface card provides a serial port Proceed as described below to install one or b...

Page 33: ...face card in the Web console when the OpenCom 100 is operational again To do this call up the PBX Configuration Ports Slots menu page The Status column in the table displays a green tick beside the name of the interface card 3 7 2 Slots for Additional Interface Cards The OpenCom 131 offers one large slot to operate an additional interface card The interface card is connected with two port jacks Th...

Page 34: ...lour The slots are not of the same type Therefore some of the available interface cards may not be operated in all slots Note the overview under Interface Cards starting on page 40 OpenCom 130 Installing an interface card in an expansion module slot Proceed as described below to install an interface card 1 Turn off the OpenCom 100 Open the housing cover 2 Remove the slot card from the transport pa...

Page 35: ...pressure terminal group see also Positions of the Ports starting on page 37 5 Close the housing cover and turn on the OpenCom 100 again The software of the OpenCom 100 can detect the type of interface card present The interface card must still be configured individually for commissioning You can query the status of the interface cards in the Web console when the OpenCom 100 is operational again To...

Page 36: ...inal and the external connection via an RJ45 jack Three Upn ports designed as pressure terminals Upn1 to Upn3 Four analogue a b ports designed as pressure terminals a b1 to a b4 One slot to incorporate a doorstation equipment interface card The following ports can be used with such a card two actor ports for connection to a door opener and the intercom of door station equipment These are designed ...

Page 37: ...al S0 bus usually the NTBA designed as an RJ45 jack S01 One switchable S0 port S02 which can be connected as either an internal or external S0 bus The internal connection is via a pressure terminal and the external connection via an RJ45 jack Three Upn ports designed as pressure terminals Upn1 to Upn3 Eight analogue a b ports designed as pressure terminals a b1 to a b8 One slot to incorporate a do...

Page 38: ... the supply scope 3 8 3 OpenCom 150 The listed interfaces and ports are located on the main module or on the con nection module of the OpenCom 150 Further interfaces and ports can be added by installing additional interface cards see Installing Interface Cards starting on page 29 One slot to incorporate a double doorstation equipment interface card The following ports can be used with such a card ...

Page 39: ...Other memory cards or Microdrive type memory cards may not be able to maintain the required access speed Tip For the stored voice announcements and a recording time of one hour a memory card with 32 Mbyte is required One port jack to connect the plug in power supply Only use the original OpenCom 150 plug in power supply provided in the supply scope 3 8 4 Positions of the Ports The following diagra...

Page 40: ... LAN 0 Slot 2 5 Slot 1 5 Slot 3 5 Slot 1 3 Slot 1 4 Slot 2 3 Slot 2 4 Slot 3 3 Slot 3 4 Slot 1 1 Slot 1 2 Slot 2 1 Slot 2 2 Slot 3 1 Slot 3 2 Slot 1 Slot 2 Slot 3 a b a b a b a b S01 ext S02 ext Actor 1 2 Sensor 1 2 Sensor 3 DC in V 24 LAN Slot Doorstation equipment Slot V 24 S02 int Upn1 1 4 1 5 Upn 2 3 Slot 1 Slot 1 1 2 1 1 1 3 Default setting ...

Page 41: ...ports on the OpenCom 150 Default setting V 24 1 2 1 1 1 4 1 3 1 5 S01 S02 S03 S0 4 Slot 1 S01 S02 2 2 2 1 2 4 2 3 2 5 Slot 2 5 2 5 1 5 4 5 3 5 5 Slot 5 4 2 4 1 4 4 4 3 4 5 Slot 4 3 2 3 1 3 4 3 3 3 5 Slot 3 1 2 3 4 Actuator 1 2 Sensor 3 4 Door 1 2 S2M ...

Page 42: ...llowing overview shows the available interface cards Interface card Slots Special features 1 2 3 M100 S4 4 x S0 S0 are switchable internally exter nally M100 U4d 4 x Upn Upn are DECT enabled M100 U8d 8 x Upn Upn are DECT enabled M100 S2U6d 2 x S0 and 6 x Upn Upn are DECT enabled S0 are switchable internally exter nally M100 S2A6 2 x S0 and 6 x a b S0 are switchable internally exter nally M100 A4 4...

Page 43: ...02 4 Upn 1 1 Upn 1 2 Upn 1 4 Upn 1 3 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Slot 1 Slot 2 Slot 3 Upn 1 1 Upn 1 2 Upn 1 4 Upn 1 3 Upn1 5 Upn1 6 Upn1 7 Upn1 8 Slot 1 Slot 2 Slot 3 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Upn2 5 Upn2 6 Upn2 7 Upn2 8 S0 1 1 Slot 1 Slot 2 Slot 3 S0 1 2 Upn1 1 Upn1 2 Upn1 3 Upn1 4 Upn 1 5 Upn 1 6 S0 2 1 S0 2 2 Upn2 1 Upn2 2 Upn2 3 Upn2 4 Upn 2 5 Upn 2 6 ...

Page 44: ... ab 1 4 ab 1 5 ab 1 6 ab 2 1 ab 2 2 ab 2 3 ab 2 4 ab 2 5 ab 2 6 ab 1 1 ab 1 2 ab 1 4 ab 1 3 ab 2 1 ab 3 1 ab 2 2 ab 3 2 ab 2 3 ab 3 3 ab 2 4 ab 3 4 Slot 1 Slot 2 Slot 3 ab 1 1 ab 1 2 ab 1 4 ab 1 3 ab 2 1 ab 3 1 ab 2 2 ab 3 2 ab 2 3 ab 3 3 ab 2 4 ab 3 4 ab 1 5 ab 1 6 ab 1 7 ab 1 8 Slot 1 Slot 2 Slot 3 ab 2 5 ab 3 5 ab 2 6 ab 3 6 ab 2 7 ab 3 7 ab 2 8 ab 3 8 Slot 1 Slot 2 Slot 3 ab 3 3 ab 3 4 ab 3 1 ...

Page 45: ...bled M100 U8d 8 x Upn Upn are DECT enabled M100 S2U6d 2 x S0 and 6 x Upn Upn are DECT enabled S0 are switchable internally externally M100 S2A6 2 x S0 and 6 x a b S0 are switchable internally externally M100 A4 4 x a b M100 A8 8 x a b In case no doorstation equipment interface card is used M100 AT4 4 analogue trunk lines M100 IP Voice over IP Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 S0 1 1 S0 1 2 S0 1 3...

Page 46: ... Upn 2 3 Upn 2 4 Upn 3 1 Upn 3 2 Upn 3 3 Upn 3 4 Upn 1 5 Upn 1 6 Upn 1 7 Upn 1 8 Upn 2 5 Upn 2 6 Upn 2 7 Upn 2 8 Upn 3 5 Upn 3 6 Upn 3 7 Upn 3 8 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 S0 1 1 S0 1 2 S0 2 1 S0 2 2 S0 3 1 S0 3 2 Upn 1 1 Upn 1 2 Upn 1 3 Upn 1 4 Upn 1 5 Upn 1 6 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Upn 2 5 Upn 2 6 Upn 3 1 Upn 3 2 Upn 3 3 Upn 3 4 Upn 3 5 Upn 3 6 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5...

Page 47: ...f 100 ohms at each end Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a b 2 1 a b 2 2 a b 2 3 a b 2 4 a b 3 1 a b 3 2 a b 3 3 a b 3 4 a b 4 1 a b 4 2 a b 4 3 a b 4 4 a b 5 1 a b 5 2 a b 5 3 a b 5 4 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a b 2 1 a b 2 2 a b 2 3 a b 2 4 a b 3 1 a b 3 2 a b 3 3 a b 3 4 a b 4 1 a b 4 2 a b 4 3 a b 4 4 a b 5 1 a b 5 2 a b 5 3 a b 5 4 a b 2 5 a b 2 6 a b 2 7 a b 2 8 a b 3 5 a b 3 6 a b...

Page 48: ...length of the four wire cable of an internal S0 bus must not exceed 150 m The power consumption of each internal S0 bus is approx 2 W S0 Ports on Interface Cards The S0 bus is terminated at one end by the OpenCom 100 IAE ISDN socket German ISDN Anschluß Einheit or an ISDN terminal TR terminating resistor the S0 termination The TR must be at the termination of the line This can also be done by an a...

Page 49: ...ve activated an IAE on an internal S0 port for example If you switch this S0 port to external operation you require a crossed ISDN line to connect the IAE to an NTBA The assignment of a crossed line is described in the chapter PBX Networking under Direct Connection starting on page 130 3 10 2 Upn Ports Each of the Upn ports enable the connection of a RFP 22 24 DECT base station or an OpenPhone 61 ...

Page 50: ... 10 3 a b Ports The a b ports are for operating analogue devices e g a fax machine modem or telephone The maximum permissible length of the cable is 1 000 m when twin wire 0 6 mm cable with twisted pairs is used Doorstation equipment can be activated on an a b1 port OpenCom 130 OpenCom 131 In this case an electronic switch enables the low frequency voltage to be separated from the feed Tip It is p...

Page 51: ...on page 55 3 10 5 LAN Port The LAN port of the OpenCom 131 and the LAN port on the basic module of the OpenCom 130 enables integration of the OpenCom 100 into an existing in house LAN by means of a 10 Mbit hub LAN ports on the expansion module of the OpenCom 130 The LAN ports on the expansion module LAN0 LAN1 and LAN2 lead to the Ethernet switch of the expansion module These LAN ports support 10 M...

Page 52: ...tocol of the LAN Connecting the OpenCom 100 to the network via ISDN and DSL Connection of the DSL modem is via a crossover twisted pair line You can also use a switchable port on the hub which is usually indicated by an X Note If an expansion module is installed in an OpenCom 130 you can also use the unused LAN2 port to activate the DSL modem Due to the auto crossover func tion you do not require ...

Page 53: ...al outgoing call is made the time and date are set to the current value as given by the exchange On the multi terminal access the OpenCom 130 150 include an emergency service In the event of a power failure the external S01 port is switched over to the S02 port so that you can still use a connected telephone to make a call Emergency operation on a system access is not possible 3 12 Connectible Dev...

Page 54: ...is not possible to use both assignments simultaneously Up to eight devices per bus ISDN telephones ISDN fax machines ISDN base sta tions ISDN cordless telephones ISDN adapters for the PC among others can be connected to the internal S0 ports by twin pair cables The power for three of these devices can be supplied by the bus if more devices are used they then require their own power supplies The in...

Page 55: ...erate DECT base stations on the ports of Upn interface cards These cards are available for an OpenCom 130 and an OpenCom 150 If this base station is connected to a Upn port of an interface card four simulta neous calls are possible with the mobile parts If the base station is connected to two Upn ports eight simultaneous calls are possible However note that only as many external connections are po...

Page 56: ...esign If you do not operate an external MoH device the OpenCom 100 offers an internal MoH which you can load in the Web console Configurator in the SYS Configuration Components menu For details refer to the online Help Please note Use only devices with an input impedance of 600 ohms floa ting connection for external music on hold Incorrect input impedance can cause irreparable damage to the OpenCo...

Page 57: ...at the same time The internal actor can be operated at any time The DoorLine intercom system has a number of bell keys to which you can assign different call numbers in the PBX Configuration Ports Doorbell menu in the Configurator You can call the DoorLine intercom system by entering the code procedure 102 The DoorLine intercom system can be connected to any a b port However you can use only one D...

Page 58: ...nterface card a serial port on the COM interface is provided Please note The connection line for the COM port can be up to three me tres long A PC for configuring the OpenCom 100 or transmitting call data can be connected to the COM port This call data can be evaluated in detail with the call charge regis tration program OpenCount Door bell Siedle 12 11 9 Sensor Actor1 Actor2 a b1 Door opener Rela...

Page 59: ...N ports on the expansion module as follows LAN2 Use this port if you cascade a second communications system as a slave system see PBX Cascading starting on page 122 LAN1 Here connect the short Ethernet connection line to the basic module LAN0 You should use the port with the lowest priority to connect to your cor porate network Both internal LAN ports of the Ethernet switch are reserved for usage ...

Page 60: ...for an extra plug in power supply Weight 70 g Dimensions 73 x 60 x 30 mm Power consumption max 195 mW Cable length max 30 m Please note The Upn adapter may be used only for connecting the system terminals listed above The Upn extension cable must not ex ceed 30 m in length and must not be used outdoors Note An extra plug in power supply is required to operate combinations of equipment with a power...

Page 61: ...ght 70g Dimensions 73 x 60 x 30 mm Power consumption max 260 mW with relay active Audio Adapter Pin Assignment Port Used for Socket Assignment 1 Ear cap second handset headset active speaker or mi crophone RJ 10 4 pin Western socket 1 microphone 2 speaker 3 speaker 4 microphone 2 Recording device re lay contact genera tes signal for starting and stopping recor ding Stereo jack 3 5 mm 1 GND recordi...

Page 62: ...50 30 ohms Typical sensitivity 94 dB 1 mW 0 dB 20 µPa Active speaker Max output voltage 1 Vrms at input impedance 10 kohms Recording device audio input Typical input sensitivity 0 24 mV microphone level Recording device start stop relay contact 1 Max switching voltage 50 VDC 29 V AC Max switching current 1 ADC 0 7 A AC Door display relay contact 2 Max switching voltage 50 VDC 29 V AC Max switching...

Page 63: ...lug in power supply OpenPhone 61 1 000 mW OpenPhone 63 1 025 mW OpenPhone 65 1 140 mW Up to three add on keypads 330 mW These symbols are used in the following tables This combination is possible Reduced tone ringing open listening and hands free talking volume possible Microphone Winfinity 4511326 H 282 18 Loudspeaker Siemens L30460 X1278 X Recording device No recommendation The following devices...

Page 64: ...one 63 Add ons Second Terminal Power Audio adapter Upn adapter Up to 3 key pad modules 1025 mW 1285 mW OpenPhone 61 2220 mW OpenPhone 63 without adapter 2245 mW OpenPhone 65 without adapter or keypad module 2360 mW Basic Unit OpenPhone 65 Add ons Second Terminal Power Audio adapter Upn adapter Up to 3 key pad modules 1140 mW 1470 mW 1730 mW OpenPhone 61 2335 mW OpenPhone 63 without adapter 2360 mW...

Page 65: ...wer Supplies The following table shows examples of equipment combinations operating with additional power from a plug in power supply Basic Unit Add ons Power Audio adapter Upn adapter Up to 3 key pad modules OpenPhone 63 1285 mW OpenPhone 65 1470 mW 1730 mW Basic Unit OpenPhone 63 Add ons Second terminal OpenPhone OP Up to 3 keypad modules Audio adapter Upn adap ter and plug in po wer supply OP 6...

Page 66: ...ice Combinations 64 Basic Unit OpenPhone 65 Add ons Second terminal OpenPhone OP Up to 3 keypad modules Audio adapter Upn adap ter and plug in po wer supply OP 61 OP 63 without adapter OP 65 without adapter and with1 keypad module ...

Page 67: ...CT applications It is not sufficient to install a Upn interface card e g 4 x Upn into slot 2 or into slot 3 with the OpenCom 150 In every case you need to run a Upn interface card 4 x Upn 8 x Upn or 2 x S0 and 6 x Upn in slot 1 in order to operate DECT appli cations properly Note The maximum cable attenuation between the OpenCom 130 150 and the other system NT or telephone exchange must not exceed...

Page 68: ...f the OpenCom 130 150 2 Open the housing of the OpenCom 130 150 3 On the module board remove the protective covers of the two S2M slots A and B Position of the S2M slots on the module board V 24 1 2 1 1 1 4 1 3 1 5 S01 S02 S03 S04 Slot 1 S01 S02 2 2 2 1 2 4 2 3 2 5 Slot 2 5 2 5 1 5 4 5 3 5 5 Slot 5 4 2 4 1 4 4 4 3 4 5 Slot 4 3 2 3 1 3 4 3 3 3 5 Slot 3 1 2 3 4 Actuator 1 2 Sensor 3 4 Door 1 2 S2M L...

Page 69: ... S2M port of the connector module to the NT or the other PBX according to the following drawing Make sure the RX and TX lines are crossed over connect the RX lines of the OpenCom 130 150 to the TX lines of the other PBX Example of the wiring of the S2M port for two OpenCom 130 150s 4 3 1 2 S2M LEDs S2M slot Underside of the module board PBX 1 S2M PBX 2 S2M Pressure clamps Rx Rx Tx Tx Rx Rx Tx Tx ...

Page 70: ...arting on page 73 Check the level 1 status with reference to the LEDs on the module None of the LEDs are illuminated before the S2M module has been configured 9 Pull out the mains plug of the OpenCom 130 150 again and close the housing 10 Reconnect the OpenCom 130 150 to the power supply 5 2 Configuration The menu item S2M appears in the Configurator menu PBX Configuration Ports after installation...

Page 71: ...le to connect the OpenCom 150 to a Local Area Network LAN The ambient temperature of the OpenCom 150 Rack infocom system should not exceed 55 C If the device is installed together with other active components it may be necessary to mount additional ventilation fans in the installation cabinet Patch cables have to be connected before connecting the system to the power supply Installation of the sys...

Page 72: ...approx 7 8 kg Connection of 230 VAC power supply on rear side via inlet connector for non heating apparatus Connection of all ports via RJ 45 jacks on front panel Note The ISDN S0 ports on the front panel may only be switched in one direction internal or external Use of the ex ternal port with a crossover Rx Tx patch cable in parallel to the S0 internal port for two S0 terminals on the same bus ma...

Page 73: ...corres ponding RJ 45 sockets changes Upn a b Pin 4 5 Intercom Pin 3 4 Door 1 Pin 5 6 Door 2 Sensor Pin 1 2 S1 Pin 3 4 S2 Pin 5 6 S3 Pin 7 8 S4 Actor Pin 1 2 A1 Pin 3 4 A2 Pin 5 6 A3 Pin 7 8 A4 S0 Pin 4 5 3 6 S2M Pin 4 5 1 2 100 Base T Pin 1 2 3 6 Label Interface Card Ports S0 1 4 Slot 1 2 3 2 x S0 6 x Upn S01 S02 2 x S0 6 x a b S01 S02 4 x S0 S01 S04 SUBSCRIBER 1 8 Slot 1 2 3 4 x Upn Upn1 Upn4 8 x...

Page 74: ...d is inserted into the corresponding slot and the operating software has detected an interface card An LED will blink if an error condition was detected 6 4 Scope of Delivery One communications system OpenCom 150 Rack One AC adapter with connection cable One set of short user guides One CD Note Note for the DeTeWe installer Please download and install the latest released software from our Web site...

Page 75: ...hot OpenCom 150 Using the Web console you can perform the initial configuration of the OpenCom 100 configure users of the OpenCom 100 and authorise them to use certain system services carry out further system maintenance use PC supported telephony functions read out call charge information access the OpenCom 100 telephone book The Web console has an integrated online help function that offers comp...

Page 76: ...d Windows PC 1 Connect the PC s network card with one of the OpenCom 100 s LAN ports Use a cross wired Ethernet cable to do this You can also use an uncrossed Ethernet cable for a connection via a LAN port to the OpenCom 130 s expansion module 2 Windows 2000 XP log on as a user with Administrator rights 3 You will find the IP settings in Windows 2000 XP under Start Settings Network connections Loc...

Page 77: ... the IP address of the Web console enter the code digit procedure 182on a connected system tele phone You can also view the net mask by entering the proce dure 183 The PC s IP address must be in this network range Note Deactivate any connection via a proxy server which has been configured Open the Internet Explorer go to the menu Extras and open the Internet options dialogue box Select the Connect...

Page 78: ...the desktop under step 1 Enter Administrator without a password as your user name 4 Start the Web browser Enter http 192 168 99 254 in the address box You will see the log on page of the Web console Enter the user name Administ rator without a password for the initial configuration 7 2 Configuring the OpenCom 100 7 2 1 Preparing the Configuration Before starting with the configuration make sure yo...

Page 79: ...C gets its IP address automatically from the OpenCom 100 or if the OpenCom 100 is entered as the domain name server you can also start the Web console by entering the DNS name The DNS name in the factory setting is host domain You can change this in the Configurator NET Confi guration LAN menu 2 The OpenCom 100 Web console is started First set the country in which you are operating the OpenCom 100...

Page 80: ...hot OpenCom 150 dialogue box for initial access 5 The software opens a dialogue for initial access Determine an administrator password and enter it in this dialogue Also fill in the other input fields 6 Confirm your input with Apply 7 Click on the Configurator button on the home page You will find notes on using the Configurator and in the online help Click on Help in the menu bar or click on TOC ...

Page 81: ...by an authorised DeTeWe dealer For this purpose a OpenCom 100100 installed here is programmed with the customer data e g user data call distribution schemes cord bound terminals This data is stored and then loaded into the OpenCom 100100 at the customer s site by a service technician This prepared configuration must be completed at the customer s site LAN confi guration and DECT terminals For conf...

Page 82: ...vated when a data call from one of the entered MSNs is registered The customer service centre authorised dealer can then log into the OpenCom 100 as an administrator User name Administrator Password administrator password Note If you do not wish to let the customer service centre authorised dealer know the administrator password you can define a temporary password for remote configuration with at ...

Page 83: ...the customer s LAN e g due to IP address conflicts Refer to the chapter entitled Configuration Examples starting on page 87 where interaction between the OpenCom 100 and a LAN is explained Forced logoff of another user by the administrator The configuration of the system can always only be edited by one user Working on the configuration in parallel is not possible This ensures that no configuratio...

Page 84: ...d from system telephones Set IP address H 182 Z system PIN Z www Z xxx Z yyy Z zzz Set NET mask H 183 Z system PIN Z www Z xxx Z yyy Z zzz Example Enter H 1830000 192 168 99 254 If required initiate a system restart with this procedure H 1 8 5 Z system PIN Use the PIN you entered in the dialogue box for initial access The factory setting is 0000 7 2 9 Saving and Loading the Configuration Configura...

Page 85: ...lanation of the message Further extra parameters such as the port number when a trunk line drops out are also provided The mail account for this service Account for LOG filter is configured in the Con figurator NET Configuration E Mail Access 7 2 11 Loading SW Updates New versions of the system and terminal software can be loaded to the system New software versions of the OpenCom 100 are loaded fr...

Page 86: ...efer to the chapter entitled Saving and Loading the Configuration starting on page 82 and to the Web console online help Proceed as follows 1 In the Configurator call up the SYS Configuration Restart menu 2 Click on Restart with Defaults 3 Confirm this by pressing OK when the query dialogue box opens 7 2 13 Basic Hardware Settings Switch The OpenCom 100 configuration can also be returned to the fa...

Page 87: ...tem data is now reset 7 Replace the power plug in the mains socket The OpenCom 100 will now reboot in the default configuration The procedure is completed when all connected system terminals show the time on their dis plays 8 Log on to the Web console see Starting the Web Console on page 77 Con figure the OpenCom 100 possibly by loading a saved configuration see Saving and Loading the Configuratio...

Page 88: ...ec play time If a larger file is loaded then this will be truncated and thereby will also only be played for 32 seconds The MoH capacity can be subdi vided in a maximum of 5 files These files can be used for different companies or for internal and external calls Note If you don t have the Sound Recorder program or the appropriate codec on your Windows operating system you should install these comp...

Page 89: ...a PC the OpenCom 100 central telephone book and your personal telephone book as well as to the company telephone book if the multi company variant is acti vated In addition the OpenCom 100 can be used as an Internet access server RAS access can also be implemented using the OpenCom 100 which enables the integration of external staff in the LAN In this chapter you will find several examples of conf...

Page 90: ...hree numbers are the same and the last number is uniquely assigned to a specific device in the LAN On the Internet unique addresses assigned by a special organisation created for this purpose are used Within a LAN you can use addresses which are not unique world wide Server configuration in the LAN OpenCom 100 Functions No IP server present OpenCom 100 functions automatically as DHCP and DNS serve...

Page 91: ...l other information a DNS server contacts other DNS servers For the establishment of every connection from the workstation it is possible to give either an IP address or a name that a DNS server resolves into an IP address Note For further explanations of technical terms refer to the Glossary on the CD supplied 8 3 OpenCom 100 in a Serverless LAN In a peer to peer network the workstations are conn...

Page 92: ...e workstations by the OpenCom 100 The OpenCom 100 is not visible in the network environment 8 3 2 Internet Access If access to an ISP has been configured on the OpenCom 100 the OpenCom 100 can be operated as an Internet access server without any additional configuration of the workstations When you want to see a Web page you simply type the URL uniform resource locator Internet address http in you...

Page 93: ...ternal PC via an ISDN card The necessary IP settings are transmitted by the OpenCom 100 on establishment of the connection The computer that has dialled in has access to all services in the LAN that can be used via the IP protocol The authorisation for RAS access is set up in the Configurator via the User Manager User Groups menu The technical properties of the connection can be configured in the ...

Page 94: ...ettings received You can then use a workstation to access the OpenCom 100 Configurator under the IP address assigned by the server In networks in which the IP settings are made manually you have to enter the cor responding IP settings in the OpenCom 100 Configurator NET Configuration LAN menu Here the OpenCom 100 acts as the DHCP server A workstation requesting the IP settings via DHCP then receiv...

Page 95: ...you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the OpenCom 100 In this example the Internet connection is established from a workstation via the server which in turn requests Internet access from the OpenCom 100 There are two different ways of suitably configuring the internal DNS server You can enter the OpenCom 100 IP address as a...

Page 96: ... FTP or SMTP connections If you additionally want to allow file or printer access in the network you must set up a suitable user account on the addressed server for network log in If you use the same log in name for the OpenCom 100 user account and the same password for the network log in you have to enter this combination only once when dialling in Note In a larger Windows network with several se...

Page 97: ...ection whenever a IP data transfer to the other LAN is requested Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or downloading Web pages Name resolution via broadcasts is not possible If you wish to use the LAN to LAN link to access files and printers in the Windows network you need an IP enabled server that admi nisters the n...

Page 98: ...It is therefore highly advisable to limit ISP access by specifying the maximum monthly connection time under Connection time per month maximal in the NET Configuration WAN Provider menu on the web console 8 6 2 Using the Web A Web browser not only enables you to use the OpenCom 100 Configurator from every workstation but also to obtain a wealth of information from the Internet Simply enter the des...

Page 99: ...r the subject of the e mail 8 6 4 NAT Network address translation NAT is activated on accessing the Internet ISP You require this feature in order to translate internal IP addresses to valid external IP addresses This has three important consequences for Internet access Several workstations can share a single Internet access You do not require a LAN access only a single account with the Internet s...

Page 100: ...es These are the protocols FTP in active mode CuSeeMe videoconferencing IRC chat ICMP errors trace route and ICMP echo ping Depending on the internet telephony protocol VoIP SIP the required NAT extension Full Cone NAT or RTP Proxy is activated on the Media Gateway Card Protocols which require inward directed connection establishment can be confi gured in the Net Configuration Port Access menu For...

Page 101: ...ntegrating the two communication net works into a single communications network can provide considerable savings The OpenCom 100 gives users all the features of system telephony through its use of an IP based protocol The control of the data connections used makes it possible to define exactly the voice and service quality Telephony over the Internet using the OpenCom 100 provides you with the fol...

Page 102: ...HCP for example for details see Start Procedure starting on page 112 You should therefore always plan the use of VoIP in the Intranet together with your network administrator This chapter will help you avoid possible problems 9 1 Fundamentals VoIP makes the transmission of voice and telephony signalling via IP Internet Protocol possible After a connection is established the terminal collects voice...

Page 103: ...ding shorter voice data packets causes the ratio between the user data and the protocol data to become unfavourable and increases the bandwidth required Sending longer voice data packets increases latency The length of the voice data packets must therefore be adjusted to the require ments of the transmission medium Shorter voice data packets can be sent if a direct ethernet connection exists If an...

Page 104: ...involved negotiate the voice data compression codec that will be used This is the first factor that determines the achievable quality level G 711 A Law Level 1 uncompressed The audio data of a PCM channel 64 kilobit s is adopted one to one Every VoIP terminal must support this codec This codec can not be used with an ISDN data connection 60 33 6 30 4 28 3 70 31 09 80 29 2 Quality Levels for Voice ...

Page 105: ...elay and the packet loss between the terminals involved These parameters can be deter mined using the ping program Note Measurements made with ping are round trip pro pagation delays Divide the maximum value displayed by two Packet Propagation Delay and Packet Loss Value Quality Level Value Quality Level Propagation delay 50 ms Optimal Loss 1 Optimal Propagation delay 50 100 ms 0 5 level depreciat...

Page 106: ...penCom 100 uses a TOS byte Type of Service value of 0xB8 for IP packets with VoIP data This requests Mi nimise Delay and Maximise Throughput for IP packets marked with this value 9 1 5 Call set up Various IP based protocols are used for system telephony via the Internet protocol IP see also Start Procedure starting on page 112 Multiple TCP connections are made between an IP telephone and OpenCom 1...

Page 107: ...transforms VoIP voice data into PCM audio data This function converts voice data between VoIP telephones and all other terminal types Without the Media Gateway VoIP telephones can only exchange call data directly with other VoIP telephones Media Gateway functionality is also required for pro ducing dial tones and making external phone calls with a VoIP telephone A Media gateway card makes 8 channe...

Page 108: ... also MGW Interface Card starting on page 106 9 2 2 MGW Interface Card A Media Gateway card M100 IP is available for the OpenCom 130 and the OpenCom 150 This interface card implements eight simultaneously usable Media Gateway channels Technical Data The MGW interface card is connected via the slot to the internal ethernet Switch There are no external ports via pressure terminals With an OpenCom 13...

Page 109: ... via DHCP 4 Confirm with Apply The configuration page displays the MGW interface card s MAC address You will need this for the static assignment of an IP address via a DHCP server Note During the commissioning of a MGW interface card the software MGW function is automatically switched off 9 3 SIP Telephony The SIP Internet Session Initiation Protocol protocol provides you with a low cost standardi...

Page 110: ...SIP telephony Use the OpenCom 100 to manage important information for the registration user name and password of one or more SIP accounts It is possible to make several calls simultaneously using a single SIP account A SIP connection causes constant Internet data traffic so do not use SIP with Internet access which is paid for according to the time used RTP call data is also exchanged directly bet...

Page 111: ...n You can use a network provider rule to specify the routing of numbers within a specific range to use SIP telephony as a preference see also PBX Networking under Configuration starting on page 133 You can configure SIP connections in the Configurator on the pages PBX Configuration SIP Accounts and PBX Configuration SIP Provider Enter the technical attributes of a specific SIP provider such as the...

Page 112: ...a Hub or Switch PC Port Allows the telephone to be connected to a workplace computer Use a non cross over RJ45 patch cable to connect to the PC s network port The VoIP system telephone s power supply is provided by an extra plug in power supply It is also possible to provide a power feed via PoE Power over Ethernet PoE requires special devices for power feeds as well as a completely wired RJ45 con...

Page 113: ...e the VoIP system telephone s ethernet connection Switch on the VoIP system telephone s power supply Note the MAC address shown in the display for instance MAC 00 30 42 00 00 00 Switch off the power supply 2 In the Configurator open the PBX Configuration Devices VoIP Phones page Click on the New button 3 Select the VoIP system telephone s Type and enter the previously noted MAC address Assign a Na...

Page 114: ...option no Enter the current IP address configuration in IP address and Network mask Confirm with Apply 4 Configure the OpenCom 100 s DHCP server to assign IP addresses To do this call up the Configurator and open the NET Configuration LAN DHCP Server page Click on the Change button 5 From Status select the address assignment option Confirm with Apply The DHCP Server page is re displayed 6 Add the ...

Page 115: ...e operations software s file name The DHCP server uses the MAC address to select the operations software file which matches the type of device 3 The boot loader loads the operations software file from the specified TFTP server The TFTP server s IP address and the file s name are shown in the display The loaded operations software is started 4 The operations software sends a DHCP request on the bro...

Page 116: ... example VPN or RAS it may be necessary to configure an external DHCP server accordingly Please note the selection of the codec and keep alive time for RAS connections This can be done by selecting the default profile RAS in the PBX Configuration Devices VoIP Phones for the VoIP system telephone The operations software provided via TFTP must match the type of device and com munication system You m...

Page 117: ... the OpenCom 100 Unit licences enabling the simultaneous operation of a certain number of OpenPhone IPCs are available The licences are activated in the OpenCom 100 s Configurator in the Menu SYS Configuration Licences The system software includes a licence for a demo version for temporary use 60 days Please contact your local agent or DeTeWe representative if you wish to purchase a permanent lice...

Page 118: ...the Configurator on the PBX Configuration Devices VoIP Phones page 3 Confirm with OK Notes VoIP system telephony requires an active IP connection to a workplace computer If a Firewall is installed for your workplace computer you may need to explicitly allow this connection If you log on to the workplace computer using a different user name you must reconfigure these values You can use any arbitrar...

Page 119: ... accesses or via network TCP IP These DECT base stations are available for the type of access selected RFP 22 Access via Upn with lines up to 1000 metres in length integrated antennas 4 voice channels 8 when using 2 Upn accesses RFP 24 like the RFP 22 mounted outside enclosed areas IP55 external antennas Note The newer DECT base stations RFP 22 and RFP 24 can be simultaneously operated with the ol...

Page 120: ... Ethernet cable access makes good sense Transmission of telephony signalling and voice data via TCP IP also offers usage of existing network infrastructure and an increase in range using suitable methods VPN connections for example can be used for data links to provide service to remote or hard to reach locations 10 1 2 Features All DECTnetIP base stations can be connected to a CAT5 Ethernet cable...

Page 121: ...ger must work via a static DHCP entry Please refer to the infor mation given in the chapter entitled LAN DHCP Server starting on page 111 Note A base station cannot be operated as a DECTnetIP Ma nager and a WLAN Access Point simultaneously Create a separate entry for each DECTnetIP base station and for the DECTnetIP Manager as well You use these entries to determine the VoIP data compression Profi...

Page 122: ...l handovers is effective 10 2 2 Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive multiple DECT base stations simul taneously Synchronisation can be conducted via Upn access It cannot be con ducted via an Ethernet IP connection DECTnetIP base stations are thus synchro nised via wireless connection When...

Page 123: ...tIP Configuration 121 You can operate a DECT network consisting of several remote locations a cluster These locations do not need to be synchronised because handovers between remote locations are not possible ...

Page 124: ...The two PBXs essentially function like a single PBX with a higher number of ports The master PBX controls the slave PBX The following PBXs from the product family can be used for cascading For the PBX Cascading you will need a license The license agreement provides you with the necessary steps to activate this function 11 2 Functionality of PBX Cascading PBX cascading requires two twisted pair lea...

Page 125: ... it in immediate proximity to the master system Connect a system telephone to the slave system for a later performance check Use the Upn1 press fit terminal of the basic module only OpenCom 130 or one of the Upn ports of an interface card 2 Back up the master system data For further information refer to the online help topic SYS Configuration Data Backup PBX 1 Master Basic module Add on module PCM...

Page 126: ...you select this entry the settings for Type and MAC address are applied automatically Please note If you change the type of slave system later on the port set tings that have been made will be deleted The master system then initialises the slave system This may involve transfer of firmware operating software from the master system to the slave system The transfer process is only executed for two O...

Page 127: ... LAN ports on the add on module of slave system can be used without rest riction The two communications systems must have a direct Ethernet connection or be connected via a hub in order to exchange data They cannot be connected through a router The OpenCom 150 is equipped with the PCM2 port in order to realize cas cading of a third PBX with a future release Use one of the two LAN0 ports to connect...

Page 128: ...The disadvantage of this alternative is that you have to administer a separate configuration on each OpenCom 100 PBX Cascading In the case of PBX cascading the master system administers the overall configu ration If you have already installed activation keys on an existing OpenCom they have to be ported to the master system In this case new activation keys for the use of additional program package...

Page 129: ... found in the Configurator menu PBX Configuration Trunks and in the PBX Configuration System Settings dialogue under System linking Refer also refer to the corres ponding help topics in the OpenCom 100 online help You can use ISDN point to point connections Q SIG or DSS1 protocol or IP con nections Q SIG IP protocol for TK system networking Note If you do not need the features of PBX networking th...

Page 130: ...oint to point connections is the prefe rable choice as the transmission protocol alternatively the DSS1 protocol designed for ISDN dial up connections in the Euro ISDN can be used Certain PBX networking features can only be used with the Q SIG Q SIG IP protocol however In particular the identifier indicating whether a call is internal or external cannot be transmitted using DSS1 Both protocols imp...

Page 131: ...rmally all three protocol layers are configured identically In the case of a trunk line the network operator is the protocol master for all three layers Note In the case of an S2M line it is also possible to deter mine for each useful channel which end can administer a channel master internally seized or slave externally seized On S0 lines this setting is determined by L3 master for both B channel...

Page 132: ...nk lines you can assume that the public network is clock aligned So in the above example you can connect additional trunk lines to one of the PBXs 12 2 Types of Point to Point Connections There are different types of connection available for an point to point connection between two PBXs depending on the distance between them 12 2 1 Direct Connection This type of ISDN point to point connection join...

Page 133: ...her PBX is the protocol slave Connection by an active transmission system Note The active transmission system itself gets its L1 clock either from the network operator or from a clock generator connected by wire 12 2 3 Connection via the Public Network Point to point connections via the public network of a network operator can be used for bridging distances beyond 50 km Due to the long distance in...

Page 134: ... starting on page 100 Q SIG IP also transfers the voice data directly from terminal to terminal via the RTP protocol In certain cases for example when an incoming external call is placed via multiple TK systems one or more RTP proxies may be used to forward the connection Currently there are no standards for the necessary extensions to the Q SIG pro tocol This means that you can only use Q SIG IP ...

Page 135: ...f a PBX network with trunk groups In the above example the following trunk groups are configured for PBX 1 Two S0 lines in a multi terminal configuration to the network operator which are assigned to the A trunk group Two S0 point to point connections to PBX 2 which are assigned to the C trunk group One S0 point to point connection to PBX 3 which is assigned to the E trunk group Note A line or a t...

Page 136: ... again via trunk group A The prefix necessary for this can be configured with the route The user does not get a busy signal until the attempt to set up an indirect con nection via the network operator has also failed Note If an internal connection is switched via a network operator the call is signalled using the external number of the calling PBX For each route you can define a randomly selectabl...

Page 137: ...gned numbers In particular this simplifies configuration of the OpenCom 100 as a subsidiary system the only entry you assign to the default entry is the route to the host system Example of closed numbering tables The automatic switching of call requests i e routing by means of trunk group overflow or default numbering can lead to circular switching To avoid this a transit counter is incremented wh...

Page 138: ...orted by OpenCom 100 with all their options for example callback on busy within the Q SIG network The call cate gories defined in Q SIG e g Emergency Call Operator Normal and the Q SIG name transmission feature user names are fully supported The code digits to be used for seizing a route with open numbering are not trans mitted to the destination PBX and thus cannot be evaluated by it To reseize a...

Page 139: ...lave mode The external S0 and S2M ports can be set according to the following table Legend S Slave M S Master Slave M Master Note The S0 ports on add on cards can be operated in both L1 master and L1 slave mode S0 1 S0 2 S0 3 S0 4 S2M OpenCom 107 S M S M S M OpenCom 130 S M S M S OpenCom 150 M S ...

Page 140: ...he terminal different numbers of call keys are available Note Only one function or call number can be programmed for each call key The following keys can be used Trunk key Calls for the programmed call number e g 11 are signalled to this key and you can make internal and external calls via this number A trunk key can be programmed with a substitute function with another team member acting as the s...

Page 141: ...minal is idle You set up a call to this team member by pressing your own trunk key Direct call key Only outgoing calls can be made with a direct call key they are signalled to all terminals with the same number programmed to a trunk key Calls via a direct call key are signalled to the destination terminal even if that terminal has been programmed with a substitution function or call protection If ...

Page 142: ...1 Executive Secretary Team In this example the executive secretary team comprises two members the exe cutive and the secretary The secretary has one OpenPhone 63 system telephone and the executive has two one of which is used as a parallel telephone in a sofa suite Line Seizure The secretary can be reached on the call number 11 trunk key TrK 11 secretary s office The executive can be reached on th...

Page 143: ... signal on one s own telephone flashing trunk key LED The parallel telephone will indicate calls only by an optical signal Time delayed acoustic signalling can be configured for TrK 10 on the secretary s telephone If the executive for example does not answer a call within 10 seconds the secretary s telephone will start to ring If the executive activates a substitute function with the secretary as ...

Page 144: ...number 12 by pressing TK 12 the call is then signalled to Smith s telephone on TrK 12 Line Busy Indication If a line is busy e g TrK 11 Johnson the team keys 11 on Miller s and Smith s tele phones will indicate this Call Signalling In this example calls via the trunk keys are signalled acoustically Calls via the team keys are indicated by a visual signal the team key LED flashes 13 2 3 Unified Tea...

Page 145: ...e Hold function A call e g for TrK 11 can then be put on hold by pressing the function key If another team member then presses trunk key TrK 11 on his telephone he can accept the call For further in formation on function keys refer to the OpenPhone 61 63 65 user guide Line Busy Indication If a line is busy e g TrK 11 Johnson the trunk keys on the other team telephones will indicate this Call Signa...

Page 146: ...number and the first hotline number of each team member is programmed as a team key on the other member s telephone e g TrK 10 and TrK 15 on Miller s telephone as TK 10 and TK 15 on Johnson s telephone The assumption here is that most calls will go to the respective first call numbers and team members can thus help each other out by answering one another s calls 10 Miller 14 22 Mi 14 Feb 01 TrK 10...

Page 147: ...of the R key For more information refer to the chapter entitled Consultation Toggling Transfer and Conference in the OpenPhone 61 63 65 user guide Line Busy Indication If a line is busy e g TrK 10 on Miller s telephone the appropriate team key will indicate this e g TK 10 on Johnson s telephone Call Signalling In this example calls via trunk keys are signalled acoustically Calls via team keys are ...

Page 148: ... On the OpenPhone 65 system telephone additional calls are signalled by a brief tone in the loudspeaker and in the display If calls are in the queue a number at the beginning of the second line of the display on the OpenPhone 65 indicates how full the queue is If more than one telephone number with a queue is confi gured on the telephone the total number of entries are displayed Calls in a queue a...

Page 149: ...riber who is busy then they will hear a central welcoming text for example Here is company XYZ You will be immediately con nected The function Announcer at busy can be set in the PBX Configuration Call Distribution Incoming menu Central welcoming texts can be recorded using the program package OpenVoice You should configure a new user group e g Operators and activate the authori sations Call queue...

Page 150: ...ing synchronised to each other When a call to the number of the hunt group arrives the call enters all parallel queues If a call from one of the queues is answered it is removed from all other parallel queues 14 2 Examples of Use Note In the following examples it is assumed that a Upn in terface card has been installed in an OpenCom 130 or an OpenCom 150 Ports on a Upn interface card are DECT enab...

Page 151: ... 1 under User Manager User Assign this user to the Operators user group Assign the telephone numbers of the OpenPhone 65 trunk key and the number of the mobile OpenPhone 27 to this user Activate Call wait prot call waiting protection on both terminals in the Protection menu Configure a function key on the OpenPhone 65 which activates deactivates a call forwarding immediately to the telephone numbe...

Page 152: ...tations are each equipped with an OpenPhone 65 Configuration Configure the multi terminal access or the system access under PBX Configu ration Ports S0 Configure the three OpenPhone 65 telephones under PBX Configuration Ports Upn Configure a trunk key with its own telephone number for each of the OpenPhone 65 telephones under PBX Configuration Devices System tele phones Configure a hunt group of t...

Page 153: ...igned on enquiry stations If the enquiry stations are busy the incoming call joins the queue on each of the ter minals in the hunt group If one of the enquiry stations accepts a call from the queue the call is removed from the queues of all the other enquiry stations The display at each enquiry station OpenPhone 65 indicates how full the queue is If attendants leave the station they sign off from ...

Page 154: ...r It is possible to configure the OpenCom 100 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up to five companies can be configured at the same time Every user of the OpenCom 100 is assigned to a company Each available trunk group or SIP account is uniquely assigned to a company so that incomi...

Page 155: ...rder that the OpenCom 100 can transfer incoming calls to the corres ponding company or its staff correctly the existing trunk groups must be uni quely assigned to the companies see Assigning Trunk Groups SIP Accounts starting on page 155 5 In the case of outgoing external calls the lines via which the members of a company can make a call must be defined see Allocating Routing Codes starting on pag...

Page 156: ...dialogue boxes in which company specific settings can be defined In this menu a company can be deleted again using the command Delete If a company is deleted which is still used at other places in the user groups for example the respective configuration is changed to the default company The name of the default company can be changed but the default company itself cannot be deleted 15 1 3 Assigning...

Page 157: ...BX Configuration SIP SIP accounts For outgoing external calls which users set up via the lines of their company s trunk group SIP account the assignment of the trunk group to the company is irrelevant the charges are assigned according to the source principle Charges are billed to the company to which the user belongs who set up the con nection The OpenCom 100 recognises this on the basis of the a...

Page 158: ... company variant These features can be used to the same extent and can be used in exactly the same way The following section describes the features additionally available to the users in the multi company variant 15 2 1 Company Telephone Book An individual company telephone book can be created for each company In addition to this personal and central telephone books exist A personal telephone book...

Page 159: ...be edited in the Configurator in the Phone Book menu The number of entries in a company telephone book is unrestricted The OpenCom 100 can manage up to 2 000 entries in all telephone books in the central personal and company telephone books 15 2 2 Making Calls Between Companies All users of the OpenCom 100 can make internal calls to one another irrespective of which company they belong to Calls be...

Page 160: ...he start interface Follow the program instruc tions Further instructions for various options that are available are given below 16 1 PC Offline Configuration The offline configurator is a reduced system software that is executable under the operating systems Microsoft Windows 2000 or Microsoft Windows XP With the offline configurator it is possible to create system configurations for various TC sy...

Page 161: ...y further offline configu rators to new directories of your hard drive Change between the directories by selecting the command Extras Setup in the StartCenter program Select the cor responding Working Directory in the Setup dialogue You will find further expla nations in the StartCenter online help Notes The ITC system serial number to which the configuration is later to be trans ferred is queried...

Page 162: ...elephony Application Programming Interface you can operate a CTI application computer telephony integration Here the CTI application uses the services of the OpenCom 100 with the help of the TAPI driver installed on a Windows PC Many telephony functions such as enquiry toggling three party conference pick up call protection and call forwarding can be controlled using appropriate TAPI compatible so...

Page 163: ...ive name for the con nection In the CTI server box you must enter the DNS name or the IP address of the OpenCom 100 Using the button you can search for this in the LAN In the boxes Username and Password you enter the user data of one of the users configured on the OpenCom 100 This user must be allocated a system telephone Confirm your entry with OK 6 The new connection is now configured Close the ...

Page 164: ... Software In the Windows Setup tab you activate the Con nections component 16 3 Setting up NET CAPI With a CAPI driver common application programming interface Windows pro grammes are able to access services and functions of an ISDN card With a network based CAPI the OpenCom 100 allows the use of ISDN functions also by PCs in which no ISDN card is integrated Requirements You require an active IP n...

Page 165: ... CAPI driver you will find an extra icon on the right side of the Windows Start bar Click on this icon with the right mouse key Select the Log on command from the menu Note In the subsequent dialogue you must log on NET CAPI first with the user user name and password for which you configured the CAPI telephone number in the User Manager see Step 3 You will find further information on the working o...

Page 166: ...under Existing PBXs Enter your user name and password in the boxes under Log on 4 If you activate the Autostart check box you will see the systray display even after restarting your PC 5 Confirm the entries in the configuration dialogue with OK and the systray display logs on for the OpenCom 100 6 Right click on the systray display in the Start bar Select Configu ration to call up the configuratio...

Page 167: ...area of the task bar Select the Readme command You will find the OpenHotel s readme in the instal lation directory of this browser program Note Both browser programmes can be used simultane ously 16 6 Setting up Video Telephony You can use the OpenCTI to switch on the video function during an internal call To be able do this the Microsoft NetMeeting 3 0 program must be installed and set up on all ...

Page 168: ...s You must enter the time zone so that the OpenCom 100 can calculate the time of the internal clock back to the GMT Greenwich Mean Time required for SNTP 1 Go to the Configurator SYS Configuration System menu Click on Change 2 Under Internet time SNTP enter the Time zone for which the time of the OpenCom 100 applies and whether summer time is allowed for Confirm this with Assign Configuring SNTP F...

Page 169: ...telephone book of the OpenCom 100 from a workstation in the LAN using LDAP Lightweight Directory Access Protocol When configuring an LDAP enabled program specify the IP address of the OpenCom 100 as the address of the LDAP server LDAP with Outlook Express You can configure and operate the LDAP directory service with Outlook ExpressTM a MicrosoftTM e mail program as follows 1 Call up the Accounts c...

Page 170: ...try with the OpenCom 100 address Enter a user in the Name input field Administrator for example Then click on Find now The list of entries found should now display the address from the central tele phone book Note Only users can be found for whom an internal tele phone number has been configured ...

Page 171: ...onfi guring ports and terminals Configuring Easy Access This chart guides you through TCP IP settings for the OpenCom 100 Configuring ISP Settings These instructions support you in configuring the Internet access Configuring RAS Settings This chart guides you through the configuration of the RAS settings Configuring LAN to LAN Settings This chart guides you through the confi guration of the LAN to...

Page 172: ... user groups and users Set the system data Select the access type Connect the S0 Upn and analogue devices and configure them Configure the call distribution scheme User Manager PBX Configuration Save data E Mail Configuration WAN Configuration Branch Configuration RAS Configuration LAN Configuration LCR Configuration Configure the Least Cost Routing function zones network providers and holidays No...

Page 173: ...erface Do you want to operate system telephones or DECT terminals Do you want to operate analogue terminals e g a fax machine Do you want to use a sensor contact on the OpenCom e g for a door opener Do you want to run the OpenCount program Set the external S0 interfaces and enter the telephone numbers assigned by your network provider Set the access type multiterminal access and or system access S...

Page 174: ...HCP server in your network Do you have a computer network Enter the address range for the RAS accesses Gateway address DHCP adresses Domain name Client computers are informed of this gateway address via DHCP as a gateway Enter the address range of the client computers in your network Enter the domain name This name is transferred to the client computers as the domain via DHCP Specify the IP addres...

Page 175: ...month Maximum idle time Filter list IN Filter list OUT Finished Gateway Yes No No Yes No Yes ConfigureT Online in NET Configu ration WAN Provider You will obtain the access data when you register Enter your provider s dial in data Do you want to configure a new Internet provider Specify the IP address of the DNS in the Internet Specify a standard POP server and a standard SMTP server Specify the m...

Page 176: ...rs with RAS access rights Select the filter lists Filter lists are created in NET Configuration Firewall Specify how many simultaneous connections are possible via this access Select from PAP CHAP and CLID Activate the RAS access Configure the network settings for the OpenCom Have you made the network settings for the OpenCom Configure the RAS access of the OpenCom NET Configuration RAS NET Config...

Page 177: ...nal telephone number Enter the local IP address Enter the local network mask Specify the user name with which the remote LAN can access a destination Specify the password with which the remote LAN can access a destination Specify the telephone number of the remote LAN access Specify the IP address of the remote LAN Specify the network mask of the remote LAN Specify the user name with which the rem...

Page 178: ...ccounts NET Configuration E Mail Access Have you made the network settings for the OpenCom Do you want to use e mail from the Internet Has an internal e mail server been configured in your LAN Do you want to be notified of e mails on your system telephones Have you stored the users to be notified Set the polling time periods Configure the network settings for the OpenCom Configure your Internet ac...

Page 179: ...Sunday 2nd ending time NET Configuration LAN orWAN User Manager User Accounts No No Yes Yes Do you have access to a mail server in your network or in the Internet Do you have created mail account polls in the User Manager User accounts Specify the time intervals in which the OpenCom is to poll all mail accounts from the standard POP server Define the time windows in which the OpenCom should check ...

Page 180: ...100 Please note Repairs to the OpenCom 100 should only be carried out by qualified personnel The following LEDs indicate that the OpenCom 100 is ready for operation Position of LEDs on the OpenCom 130 Position of LEDs on the OpenCom 131 LAN LEDs Ethernet switch AC adapter Power Good LED Activity LED LAN LEDs Add on module Basic module Power Good LED Power Good LED Activity LED LAN LEDs ...

Page 181: ... Plug another device into the mains socket to check whether there is any voltage The mains plug is connected the mains socket is supplying output but the OpenCom 100 still does not function DANGER This device contains hazardous voltages To make the sys tem dead remove the power plug and the plug in power supply from the socket Take the housing cover off Is the Power Fine LED illuminated If not con...

Page 182: ...8 2 Telephony It is not possible to make external calls Check the connection between the NTBA and the OpenCom 100 In the Configurator check whether the external S0 ports are configured correctly PBX Configuration S0 menu Configuration of System Multi terminal access OK Port is connected to the NTBA Faultless Cabling Terminating resistors properly configured The OpenCom 100 is connected to an NTBA ...

Page 183: ...ing call distribution Configurator PBX Configuration Call Dis tribution menu One of the features e g call diversion on one of the telephones cannot be used even though the feature has been configured in the Configurator of the OpenCom 100 Make sure the user configured for this telephone belongs to a user group that has access to this feature Configurator User Manager User and User groups menus Som...

Page 184: ...her information refer to the OpenCom 100 Operation on Standard Terminals user guide What are some of the causes for problems when sending and or receiving fa xes In frequent cases the reason may be found in a problem with the ISDN L1 refe rence clock distribution The L1 clock is delivered from the network provider An unclean L1 clock distribution and the introduced signalling jitter is overheard b...

Page 185: ...gistered this DECT device Configure a port in the Configurator and start the enrolment procedure PBX Configuration Devices DECT Phones menu Is it possible to increase the time for the enrolment procedure You must manually enter the IPEI of the DECT device in the Configurator The enrolment time is then increased to one hour PBX Configuration Devices DECT Phones menu Another manufacturer s DECT devi...

Page 186: ...e LED lights up The Ethernet line between the hub of the corporate network and the LAN0 port is properly connected if the right hand LED lights up To check whether there is a network connection with your OpenCom 100 enter the ping IP address command in Run in the Windows Start menu e g ping 192 168 99 254 How can I determine the IP address of the OpenCom 100 To find out what the IP address is ente...

Page 187: ...dress assignment for these PCs Make the appropriate host assignment entries in the Configurator NET Configuration LAN Hosts menu Create a static DHCP entry for each host assignment in the NET Configuration LAN DHCP Server menu Activate Dynamic and static address for the DHCP server 18 5 Internet I cannot access our company Web site Outside your system your company Web site is accessed at www firm ...

Page 188: ...t access uses the routing function of the OpenCom 130 150 accompanied by the configured security features for example Directly via remote data transfer network If the Internet is accessed directly via the remote data transfer network make sure that the remote data transfer network is properly installed on your PC and that the correct ISP access data is configured the internal number used by the Op...

Page 189: ...T functions You can also use the OpenCom 100 for internet access Correct the STUN setting in the PBX Configu ration SIP Provider menu Is it possible to use Q SIG IP connections via an Internet access with dynamic IP address Q SIG IP connections require a fixed IP assignment for technical and security reasons Therefore you need an Internet access with a fixed IP address It is pos sible to tunnel a ...

Page 190: ...ht Basic module and power supply unit 1 900 g Add on module and power supply unit 1 000 g S0 ports Euro ISDN external S0 external for basic access DSS1 protocol Basic module 1x Add on module Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol Basic module 1x Add on module up to 8 x possible interface cards 4 x S0 2 x S0 and 6 x Upn 2 x S0...

Page 191: ...r Upn bus Range 1 000 m a b port for analogue terminals with pulse or DTMF dialling flash duration of 60 to 310 ms Basic module 4x Add on module up to 24 x possible interface cards 4 x a b 8 x a b 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m V 24 port COM for connection of a PC Basic module 1x optional Range 3 m Doorstation equipment interface card...

Page 192: ...Technical Specifications 190 Voltage range U 5 V 30 V Sensor Switched by low AC voltage Voltage range U 6 V 24 V ...

Page 193: ...sic access DSS1 protocol Main module 1x Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol Main module 1x Supply voltage 40 V 10 Supply power 2 VA for internal Range 150 m internal Upn ports for system telephones Main module 3x to connect system terminals not DECT enabled Supply voltage 40 V 10 Supply power 3 VA per Upn Bus Range 1000 m ...

Page 194: ... 25 mA Range 1000 m V 24 port COM for connection of a PC 1x optional Range 3 m Doorstation equipment interface card for connection of doorstation equip ment 1x optional Contact load of actor 1 5 A 125 V Voltage range U 5 V 30 V Sensor Switched by low AC voltage Voltage range U 6 V 24 V ...

Page 195: ...3U Depth approx 340 mm Weight system only Wall version 3200 g Rack version 7800 g S0 ports Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol Possible interface cards 4 x S0 2 x S0 and 6 x Upn 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 2 VA for internal Range 150 m internal Upn ports for system terminals and RFP 22 24 DECT ba...

Page 196: ...uration of 60 to 310 ms Possible interface cards 4 x a b 8 x a b 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1000 m V 24 port COM for connection of a PC 1x optional Range 3 m Doorstation equipment interface card for connection of doorstation equip ment 1x optional Contact load of actor 1 5 A 125 V Voltage range U 5 V 30 V Sensor Switched by low AC voltage...

Page 197: ...e disposed of and the amount of hazardous substances from electrical and electronic equipment in waste The product that you have purchased was developed in line with the current state of the art in an environmentally friendly manner and with a view to recycling It therefore meets the specifications of the European directives The product is labelled with the symbol illustrated above If you wish to ...

Page 198: ...Preconfiguration 79 Remote configuration 80 Resetting the system data 84 Saving and loading the configuration 82 System prerequisites 74 via V 24 port 12 Configuration examples 87 Introduction to TCP IP 88 OpenCom 100 in a LAN with an IP enabled server 92 OpenCom 100 in a serverless LAN 89 RAS 91 Configuration guide Branch settings 175 E mail access 177 E mail function 176 LAN 172 Overview 170 PBX...

Page 199: ...dware basic setting switch 84 I Installation 22 Mounting location 24 Ports 34 Scope of delivery 22 Wall mounting 25 Intercom system 55 Interface cards 29 Interface cards installation 32 Interface cards overview 40 43 Interfaces PCM 122 Internet access 96 Costs 96 E mail 97 NAT 97 Web 96 L LAN port 49 LCR 134 LDAP 167 Log in procedure 164 M Master system 123 Memory card 35 36 37 Multi terminal Acce...

Page 200: ...oorstation equipment 34 35 36 LAN 57 LAN basic module 28 34 36 37 LAN1 28 PCM 37 S0 34 35 S2M 65 Upn 34 35 V 24 34 35 36 56 Ports see Interfaces 45 Power failure 51 Q Q SIG 128 R Remote configuration 80 Resetting system data 84 Routes 134 S S0 port 181 S0 port pin assignment 48 S0 ports 45 137 S2M 129 S2M Connector Module 65 S2M ports 137 Safety Power failure 51 Safety precautions 23 69 Saving and...

Page 201: ...ephony 180 Terminating resistor 46 Three member team 141 Time zone 166 Toggle team 144 Troubleshooting 178 Trunk key 138 U Unified team 142 Upn port pin assignment 48 Upn ports 47 V V 24 add on card 34 35 36 V 24 interface card 30 Voice mail 54 ...

Page 202: ...Index 200 Notes ...

Page 203: ......

Page 204: ...DeTeWe Systems GmbH Zeughofstraße 1 D 10997 Berlin www Aastra DeTeWe de As of June 2006 Subject to changes ...

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