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3-6

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

OL-21851-01

Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration

Troubleshooting Your Configuration

CTS does not register with
Cisco Unified CM:

•

From the Cisco Unified
CM device page, the
CTS status shows
unregistered or
unknown.

•

From the codec Web user
interface (UI), CTS
status shows unknown or
inaccessible for
Cisco Unified CM.

Profile or Provisioning Issues

•

CTS profile is not provisioned properly
in Cisco Unified CM.

Directory Number Issues

•

Directory Number (DN) is not
configured.

•

Log onto Cisco Unified CM, make sure
that the CTS profile and the directory
number (DN) are created and configured
properly.

•

Completely delete from Cisco Unified CM
the CTS and the phone, including its
associated DN, then add them back to
Cisco Unified CM.

Tip

Even if you make minor changes on the
Cisco Unified CM CTS Device page,
(in the Description field, for example),
remember to click Save and restart the
CTS.

TFTP Issues

•

Cisco Unified CM or TFTP service
issue.

•

TFTP port 6970 is blocked so that the
CTS cannot download the “device config
xml” file from Cisco Unified CM TFTP
server.

XML Issues

•

XML configuration file is suspected to
be corrupted on the Cisco Unified CM
database.

•

Make sure Cisco Unified CM and TFTP
service is running. Restart services if
necessary.

•

Make sure there is no firewall or device
between the CTS and Cisco Unified CM
that blocks the 6970 port.

Hostname Issues

•

Cannot resolve hostname of
Cisco Unified CM.

If you are using the Cisco Unified CM
hostname as the TFTP server on the CTS, make
sure that the hostname can be resolved by the
domain name system (DNS).

CTS un-registers from time
to time.

SIP Issues

•

The system experiences a SIP
registration timeout.

Network Issues

•

Intermittent network issues could cause
packets to be dropped.

1.

Confirm that Cisco Unified CM is
receiving SIP messages and whether the
system is responding.

2.

Collect a packet capture if necessary to
submit to Cisco technical response for
further review.

Table 3-1

Troubleshooting the Cisco TelePresence Configuration

Problem

Possible Cause

Possible Solutions

«
...
84
85
86
87
88
...
»

Summary of Contents for Unified Communications Manager

Page 1: ...st Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System December 2010 Text Part Number OL 21851 01 ...

Page 2: ...THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLI...

Page 3: ...cations Manager for the Cisco TelePresence System 1 1 Contents 1 1 Overview 1 2 Logging into the Cisco Unified CM Administrator 1 2 Configuring the Options File 1 3 Adding a Cisco TelePresence Device 1 4 Creating a New Cisco TelePresence Device 1 5 Adding a New Phone as a Cisco TelePresence Device 1 5 Finding a Phone 1 5 Configuring a Cisco TelePresence Device 1 6 Device Information 1 6 Protocol S...

Page 4: ...sed in Phone Field 1 30 Assigning a Directory Number to the Cisco TelePresence Device 1 30 Configuring the Access Directory Number 1 31 Association Information 1 31 Configuring the Directory Number for the Cisco TelePresence Device 1 32 Directory Number Information 1 32 Directory Number Settings 1 33 AAR Settings 1 34 Call Forward and Call Pickup Settings 1 34 MLPP Alternate Party Settings 1 35 Li...

Page 5: ...nformation 2 7 Expansion Module Information 2 8 External Data Locations Information 2 8 Extension Information 2 10 MLPP Information 2 11 Do Not Disturb 2 11 Secure Shell Information 2 11 Product Specific Configuration Layout 2 11 Configuring MIDlets 2 14 Uploading Files to the Cisco Unified CM TFTP Directory 2 14 Downloading Cisco TelePresence MIDlet Phone Application jad and jar Files from Cisco ...

Page 6: ...ing Cisco Unified IP Phone Features 4 1 Contents 4 1 Changing the Cisco Phone User Interface Screen Background 4 1 Prerequisites 4 1 Checking for TFTP Service 4 2 Checking for Background Files 4 2 Adding Background Files to Cisco Unified Communications Manager 4 3 Setting Background Images on the Cisco TelePresence Phone 4 3 Managing the Speed Dial Directory 4 4 Speed Dialing on the CTS Cisco Unif...

Page 7: ... Exchange 2003 6 5 Deploying Microsoft Exchange 2007 and 2010 EWS 6 5 Migrating Microsoft Exchange Servers 6 9 Migrating from Exchange Server 2003 to 2007 6 9 Migrating From Exchange Server 2007 to 2010 6 11 Migrating from Exchange 2003 to Exchange 2007 or 2010 6 11 Configuring IBM Domino for CTS Manager 6 12 Directory Assistance in a Domino Deployment 6 13 Configuring Cisco Unified CM for Cisco T...

Page 8: ...ations Manager Call MIBs A 13 Call Management Connection Status MIBs A 13 Call Management System Response Code MIBs A 14 Remote Device Type MIBs A 14 Codec Type MIBs A 15 Call Statistics Group MIBs A 15 CTPC Statistics Group MIB A 15 CTPC Statistics Objects and Tables A 16 CTPC Statistics Stream Type Table MIB A 17 CTPC Statistics Stream SourceTable MIB A 17 Call Event History Group MIBs A 19 Call...

Page 9: ...L 21851 01 Supported Satellite Bandwidth B 2 Satellite Security B 2 Ordering a Satellite License B 3 Loading a Satellite License on Cisco Unified CM B 3 Identifying the CTS Satellite Endpoints B 4 Enabling the Satellite Feature B 4 Product Specific Configuration Layout Help C 1 Contents C 1 G L O S S A R Y ...

Page 10: ...Contents viii Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL 21851 01 ...

Page 11: ...quest page x Objective The Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System provides information to help you use the Cisco Unified Communications Manager Cisco Unified CM Administration interface to configure the Cisco TelePresence System CTS Audience This guide provides information for network administrators who are responsible for configuring and support...

Page 12: ...ence System Appendix B Satellite Licenses for the Cisco TelePresence System Appendix C Product Specific Configuration Layout Help Glossary Index Notices Note Cisco Unified CM does not support the currency symbol in system passwords Cisco recommends that you do not use the symbol in any of your Cisco TelePresence passwords What s New The following features are new Conference Control Protocol CCP VP...

Page 13: ...or routing Cisco WebEx audio calls from the SIP to the CTMS Add a route pattern for the Cisco WebEx OneTouch audio number and point it to the Cisco TelePresence Multipoint Switch CTMS SIP trunk Manage the TFTP profile for the Cisco TelePresence endpoint Ensure that TFTP profile has the meeting room name configured For information about configuring the Cisco WebEx OneTouch solution see the Cisco Te...

Page 14: ... you click Download Software on the Cisco Unified Communications Manager Support page at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_support_series_home html 4 Check the following The Cisco TelePresence device name in Cisco Unified CM follows the following format The characters SEP followed by the device MAC address Assign the hostname so that it is resolvable...

Page 15: ...recede the MAC address on the label Additional System Information For more information see the following sections Cisco Unified IP Phone Features page v Software Compatibility page v Cisco TelePresence Bandwidth Requirements page vi Device and Cluster Security Modes page vi Supported Cisco Unified CM Characters and Digits page vi Cisco Unified CM Administration Status Indicators Icons and Buttons ...

Page 16: ... mode see the Verifying the Cisco Unified Communications Manager Security Mode section of the Cisco TelePresence Security Solutions Guide Supported Cisco Unified CM Characters and Digits Use the information in Table i 1 as a guide for supported Cisco Unified CM characters and digits that are used to configure and maintain the Cisco TelePresence system Cisco Unified CM Administration Status Indicat...

Page 17: ...error has occurred Important notes about the error are displayed with the icon Save Click the Save icon to save configuration changes A dialog box opens Click on the Apply Config button to have the changes take affect You must first click the Apply Config icon or on the Apply Config button before you can save your configuration Apply Config Apply Config to Selected Click the Apply Config icon to a...

Page 18: ...ls on the codec as MIDlet enabled softkey features will be unavailable on the CTS Unified IP phone during the reset Add New Opens the Add a New Phone window where you can select a device from the drop down menu Click the green Next arrow or the Next button to proceed to the next steps See Adding a New Phone as a Cisco TelePresence Device Select All At the top of the Find and List Phones page selec...

Page 19: ...istration software features Cisco TelePresence System Administration Guide Cisco command line interface CLI information for configuring the Cisco TelePresence System Cisco TelePresence System Command Line Interface Reference Guide Cisco TelePresence Administration Software documentation and software download page Cisco TelePresence Administration Software How to configure and manage security on th...

Page 20: ...r Release 8 0 1 Cisco Unified CM documentation types and locations Cisco Unified Communications Manager CallManager Documentation Roadmaps Cisco Unified CM install and upgrade guides Cisco Unified Communications Manager CallManager Install and Upgrade Guides Cisco Unified IP Phone firmware download instructions in the Installation Notes section Cisco Unified IP Phone Release Notes for Firmware Rel...

Page 21: ... TelePresence System CTS device Overview page 1 2 Logging into the Cisco Unified CM Administrator page 1 2 Configuring the Options File page 1 3 Adding a Cisco TelePresence Device page 1 4 Creating a New Cisco TelePresence Device page 1 5 Configuring a Cisco TelePresence Device page 1 6 Configuring Phone Security Profile Information page 1 26 Assigning a Directory Number to the Cisco TelePresence ...

Page 22: ...to the Cisco Unified CM Administration interface follow these steps Step 1 Open a web browser Note The Cisco Unified CM Administration program operates on the Microsoft Internet Explorer version 6 or a later version Step 2 Access a web server that is supported by the Cisco Unified CM Administration interface from any user PC in your network Step 3 In the address bar of the web browser enter the fo...

Page 23: ... device pack to Cisco Unified CM The device pack adds functionality to Cisco Unified Communications Manager so that you can create a Cisco TelePresence device See the Adding a Cisco TelePresence Device section on page 1 4 Step 3 Create a Cisco TelePresence device to register the Cisco TelePresence device as a Cisco Unified IP Phone See the Creating a New Cisco TelePresence Device section on page 1...

Page 24: ...ger CallManager Device Packages 6 Choose the latest release The software download page for that release opens and you can begin downloading the device pack Note The latest MIDlets software version is embedded in the Cisco Unified CM device pack Procedure To install the device follow these steps Step 1 Log in to the Cisco Unified CM Administration interface Step 2 At the Cisco IPT Platform Administ...

Page 25: ...sco Unified CM Administration interface Step 2 From the Device drop down menu select Phone The Find and List Phones Page appears Step 3 Click the Add New button at the bottom of the window The Add a New Phone window appears Step 4 In the Add a New Phone window click the Phone Type drop down list and choose Cisco TelePresence Step 5 Click Next to display the Phone Configuration window Step 6 Procee...

Page 26: ...nfigure Cisco TelePresence devices and associated parameters Device Information page 1 6 Protocol Specific Information page 1 8 Certification Authority Proxy Function CAPF Information page 1 9 MLPP Information page 1 10 Product Specific Configuration Layout page 1 10 Saving Your Settings page 1 26 Device Information To configure device information enter information into the fields using the inform...

Page 27: ...nless you have created extra button templates you will see the default button template for your device Softkey Template None Common Phone Profile Yes Standard Common Phone Profile Calling Search Space None Note Information in this field reflects Calling Search Spaces that have been created on this Cisco Unified CM Media Resource Group List None Location Yes Hub_None Additional choice is Phantom Us...

Page 28: ... Device Information Window continued Field Required Setting Table 1 2 Cisco TelePresence Protocol Specific Information Field Required Setting Packet Capture Mode Yes None Packet Capture Duration 0 Presence Group Yes Standard Presence Group SIP Dial Rules None MTP Preferred Originating Codec Yes 711ulaw Device Security Profile Yes Cisco TelePresence Standard SIP Non Secure Profile default Note For ...

Page 29: ...e 1 3 as a guide Click Save to save your settings Check Boxes Media Termination point Required Box is un checked Unattended Port Box is un checked Note When you are finished making changes click Save to save your settings Table 1 2 Cisco TelePresence Protocol Specific Information continued Field Required Setting Table 1 3 Cisco TelePresence CAPF Information Field Required Setting Certificate Opera...

Page 30: ... can upgrade to new CTS software releases You can also configure and manage the following additional features in the Product Specific Configuration Layout window Product Specific Configuration Layout Window page 1 11 Optional Hardware page 1 16 Auxiliary Control Unit page 1 18 Dial Plan Information page 1 18 Directory Number page 1 19 Global Location page 1 19 Secure Shell Information page 1 20 Ex...

Page 31: ...ger for the Cisco TelePresence System Configuring a Cisco TelePresence Device Product Specific Configuration Layout Window Figure 1 1 shows an example of the Product Specific Configuration Layout window Note The Product Specific Configuration Layout window appears similarly for all Cisco TelePresence devices Figure 1 1 Product Specific Configuration Layout Window ...

Page 32: ...ase It will be used to schedule conference calls Maximum Call Duration in minutes Yes Maximum duration in minutes allowed for a Cisco TelePresence conference call Minimum is 0 Maximum is 10080 7 days Default is 0 no call duration set The default setting disables this feature Note This feature is coordinated with the Maximum Call Duration Timer in the Cisco Unified Communications Manager service pa...

Page 33: ... of each call Display On Duration Specifies the length of time the Cisco TelePresence system display s will remain on if a Display On Time value is defined Enter a value using a 24 hour format where 1 30 indicates one hour and thirty minutes The maximum value is 24 00 24 hours Default is 10 30 Maximum number of days allowed 5 Note If you clear the default value so that the field is blank then the ...

Page 34: ...on the phone interface when CTS is idle Choices are Default Detailed default Manual Directory Favorites Default Simple CTS Auto Answer Yes Allows the CTS endpoint to override the Cisco Unified CM DN settings on a shared line Choices are Follow CUCM DN Settings default Internal calls are set to Auto Answer or No Auto Answer External calls are set to No Auto Answer Note When uploading Cisco Unified ...

Page 35: ...y First Time Setup and Field Replaceable Unit Guide for more information External SYSLOG Address Configures the external syslog address Allowed values Syslog address format can be either host or host port Host is either a hostname or IP address up to 60 characters long Port is a number between 0 and 65535 Default is 514 Alternate Cisco Unified CM for Directory Lookup Configures the alternate Cisco...

Page 36: ...ear for some device types The CTS 1100 and the CTS 1300 use the Auxiliary Control Unit by default for example so these boxes are automatically checked See the Cisco TelePresence Hardware Options and Upgrade Guide for more information about installing and maintaining optional hardware Figure 1 2 and Figure 1 3 show additional features that you can manage from the Product Specific Configuration Layo...

Page 37: ...lePresence System OL 21851 01 Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System Configuring a Cisco TelePresence Device Figure 1 2 Product Specific Configuration Layout Example 1 Figure 1 3 Product Specific Configuration Layout Example 2 ...

Page 38: ...o power off automatically after a certain number of minutes of inactivity disable that feature to ensure that the display stays powered on and connected See your LCD user manual Auxiliary Power Control On With Calls Only On some systems when Power Control is configured for On with calls only and there is an Auxiliary HDMI port connected Active Display or Projector the lights will remain on for 5 m...

Page 39: ... Country Code Specifies the country code for this site Maximum field length is 4 Area Code Specifies the area code for this site Maximum field length is 6 Local Number Specifies the subscriber number of this Cisco TelePresence endpoint Maximum field length is 15 Table 1 7 Cisco TelePresence Global Location Field Required Description Latitude Indicates the site s latitude The format for this field ...

Page 40: ... Yes Username for the Secure Shell account Used for SSH access and to access the Cisco TelePresence administration interface Cisco Technical Assistance Center TAC uses secure shell for troubleshooting and debugging Contact TAC for further assistance Default user name is admin Maximum field length is 64 characters Minimum field length is 6 characters Tip Usernames and passwords can contain upper an...

Page 41: ...s the configured life has been disabled by being set to 0 password age is set to have 2 days remaining in the following situations New installations and factory resets Software upgrades if the password age is less than the configured age Password recovery using the pwrecovery command An on screen warning message is sent to the CLI user when 14 days remain on the current password and so on until th...

Page 42: ...ost or host port Host is either a hostname or IP address up to 60 characters long Port is a number between 0 and 65535 Default is 514 Protocol Yes Selects the protocol to be used to transfer the CTS logs to the Logging Destination Choose from the following SCP default SFTP FTP External CTS Log User Name Configures the external CTS logging user name Maximum length 64 External CTS Log User Password ...

Page 43: ...esence System for more information about managing your SNMP configuration Passwords in SNMP parameter fields can only be 32 characters in length Figure 1 5 SNMP Configuration Parameters Note All SNMP fields are marked to reflect the applicable SNMP version Table 1 10 Cisco TelePresence SNMP Configuration Parameters Field Required Setting Enable SNMP Yes Enables or disables SNMP on the CTS SNMP mus...

Page 44: ...s via SNMP v3 on the Cisco TelePresence system Default password is snmppassword Maximum field length is 32 characters Minimum field length is 8 characters SNMP System Location Yes SNMP System Location associated with this Cisco TelePresence system Maximum field length is 64 characters Default is Location SNMP System Contact Yes Name of the SNMP system contact associated with this Cisco TelePresenc...

Page 45: ...ess the system where SNMP traps are received Maximum field length is 32 characters Username must begin with a letter Note You cannot use admin as an SNMP trap username SNMP Security Level Yes SNMP v3 only Level of security supported by the SNMP Trap Receiver Possible field values are v3 No Authentication No Privacy default v3 Authentication No Privacy v3 Authentication Privacy v2c Notification SNM...

Page 46: ...ion describes how to create and configure a phone security profile for a Cisco TelePresence device using Cisco Unified CM This section contains the following tasks Adding a New Phone Security Profile for CTS page 1 26 Configuring the Phone Security Profile page 1 27 Adding a New Phone Security Profile for CTS To add a new phone security profile for CTS follow these steps Step 1 Log in to the Cisco...

Page 47: ...curity Profile Before You Begin In the Phone Security Profile Configuration window verify your Product Type and Device Protocol settings Phone Type Cisco 7970 or Cisco 7975 Device Protocol SIP Procedure Proceed to the following configuration tasks SIP Phone Security Profile Information page 1 27 Phone Security Profile CAPF Information page 1 29 Parameters Used in Phone Field page 1 30 SIP Phone Se...

Page 48: ...ult value equals 600 10 minutes When the time expires Cisco Unified CM generates a new value Device Security Mode Yes Choose Encrypted from the drop down menu recommended By selecting Encrypted Cisco Unified CM provides integrity authentication and encryption for the phone A TLS connection that uses AES128 SHA opens for signaling and SRTP carries the media for all phone calls on all SRTP capable S...

Page 49: ...at packets are received in the order that they are sent This protocol does not provide any security TCP UDP Choose this option if you want to use a combination of TCP and UDP This option does not provide any security When Device Security Mode is Authenticated or Encrypted TLS specifies the Transport Type TLS provides signaling integrity device authentication and signaling encryption encrypted mode...

Page 50: ...section on page 1 5 Perform the following tasks in the Cisco Unified CM Administration interface Configuring the Access Directory Number page 1 31 Configuring the Directory Number for the Cisco TelePresence Device page 1 32 Table 1 13 Phone Security Profile CAPF Information Field Required Setting Authentication Mode Yes Choices are By Null String By Existing Certificate precedence to LSC By Existi...

Page 51: ...or example Begins with e Enter your search text in the Find field Step 4 Locate and click the Cisco TelePresence device you just created in Creating a New Cisco TelePresence Device section on page 1 5 The Phone Configuration window appears Step 5 In the Association Information box on the left side of the screen click Add a new DN Tip Use the device MAC address to help you determine which line to s...

Page 52: ...evice X page 1 37 Directory Number Information Use the information in this section to assign a meeting room name and unique room phone number The room name and phone number appears on the Cisco WebEx OneTouch Participant list when your meeting is Cisco WebEx enabled To configure settings in the Directory Number Information box follow these steps Step 1 If you have not already done so click Add a n...

Page 53: ... Leave the default setting User Hold MOH Audio Source None Network Hold MOH Audio Source None Auto Answer Yes Leave the default setting Additional drop down menu choices Auto Answer Off Note Set Auto Answer Off to use the One Phone Per Office feature Optionally you can set Auto Answer Off and instead configure the Product Specific Configuration Layout CTS Auto Answer setting to have the CTS pick u...

Page 54: ...ination Mask details AAR Group Leave the default setting in the drop down menu Note Check the box to retain the current destination information in the call forwarding history Table 1 18 Cisco TelePresence Device Call Forward and Call Pickup Settings Field Required Setting Calling Search Space Activation Policy Calling Search Space Use System Default Additional drop down menu choices With Configure...

Page 55: ...No Coverage External Forward on CTI Failure Forward Unregistered Internal Forward Unregistered External Forward Unregistered External Call Pickup Group Table 1 18 Cisco TelePresence Device Call Forward and Call Pickup Settings Field Required Setting Table 1 19 Cisco TelePresence Device MLPP Alternate Party Settings Field Required Setting Target Destination Leave the default setting Supported chara...

Page 56: ...ing text such as a name instead of a directory number for internal calls If you specify a number the person receiving a call may not see the proper identity of the caller ASCII Display Internal Caller ID Leave the default setting External Phone Number Mask Leave the default setting Visual Message Waiting Indicator Policy Yes Leave the default setting Audible Message Waiting Indicator Policy Yes Le...

Page 57: ... Note Valid range for Maximum Number of calls is 1 46 To configure multiple call waiting settings on a specific device follow these steps Step 1 Enter configuration settings in the fields provided using the information in Table 1 22 as a guide Step 2 Click Save to save your settings Forwarded Call Information Display on Device X Leave the following information unchanged in the Forwarded Call Infor...

Page 58: ...ion Information window appears Step 4 In the Association Information window click Line 1 Add a new DN The Directory Number Configuration window appears Note Use the device MAC address to help you determine which line to select The MAC address is also used as a device number represented by X in this document for the settings in the Directory Number Configuration window Step 5 Proceed to the Configu...

Page 59: ... Click Save to save your settings Directory Number Settings To configure directory number settings follow these steps Step 1 Select Auto Answer with Speakerphone in the Auto Answer drop down menu Use default settings for all other selections See the Directory Number Settings section on page 1 33 Step 2 Click Save to save your settings Call Forward and Call Pickup Settings Leave all fields unchange...

Page 60: ...warded Call Information Display on Device X Leave the following information unchanged in the Forwarded Call Information Display on Device X Settings box Caller Name Caller Number Redirected Number Dialed Number Configuring Additional Settings This section contains information about additional configuration settings Updating SIP Profile Media Ports page 1 40 Updating SIP Profile Media Ports You can...

Page 61: ...Cisco Unified CM page 2 16 Configuring MIDlets page 2 14 Configuring a Remote Phone page 2 18 Where to Go Next page 2 20 Important Notes See the following advisories and important notes that may affect system behavior MIDlets Software Releases page 2 1 Cisco WebEx on the Cisco Unified CM page 2 2 Adding a New Phone with MIDlets Capability page 2 2 MIDlets Software Releases MIDlets is supported wit...

Page 62: ...ified IP Phones page 2 3 Note The Cisco Unified IP Phone is connected to the Cisco TelePresence device with an Ethernet cable See the cabling chapters in the Cisco TelePresence Assembly guides for more detailed cabling instructions Go to the Cisco Support Pages to find installation documentation for your Cisco TelePresence System Support Cisco TelePresence Cisco TelePresence System Adding a New Ph...

Page 63: ...ollow these steps Step 1 Log in to the Cisco Unified CM Administration interface Step 2 From the Device drop down menu select Phone The Find and List Phones Page appears Step 3 Search for a phone using the fields provided or select a phone from the drop down menu Tip Search for a device type that contains 7970 or 7975 Step 4 Click Find A list of devices appears Step 5 Click on a device in the Devi...

Page 64: ...s to see information for that phone in a new window Active Load ID View only field showing the status of the active load Note Available on the Cisco Unified IP Phone but not available on the CTS Device is active A green check mark indicates that the device is active Device is trusted A green check mark indicates that the device is trusted MAC Address Yes MAC address for the Cisco Unified IP Phone ...

Page 65: ...ne User Locale None Note This field supports user locales in the United States Network Locale None Note This field supports user locales in the United States Built In Bridge Yes Default Privacy Yes Default Device Mobility Mode Yes Default Note Click Current Device Mobility Settings or View to see Device Mobility Details for the current device in a new window Owner User ID Saved User IDs Leave fiel...

Page 66: ... Transformation CSS Box is checked Ignore Presentation Indicators Retry Video Call as Audio Allow Control of Device from CTI Logged Into Hunt Group Remote Device Protected Device A new Softkey template without supplementary service Softkeys must be used for a protected phone Hot Line Device A custom Softkey template without supplementary service Softkeys must be used for a Hot line Device Note Whe...

Page 67: ...ce Group Yes Standard Presence group SIP Dial Rules None MTP Preferred Originating Codec Yes 711ulaw Device Security Profile Yes Non Secure SIP Profile auth by null String Note For more information about configuring Cisco Unified CM security features refer to the Cisco Unified Communications Manager Security Guide Release 7 1 2 Rerouting Calling Search Space None SUBSCRIBE Calling Search Space Non...

Page 68: ...sco TelePresence device Note If a server hostname is used it must be resolvable by the Cisco Unified IP Phone 7975 The format for each required field is http server hostname or IP address Followed by the 8080 port address then a slash and one of the following depending on the field services html getservicesmenu jsp authenticate html idle html Leave fields in the External Data Locations Information...

Page 69: ...rvicesmenu jsp Authentication Server Yes No http server 8080 authenticate html Proxy Server Leave blank to use the default Idle Yes No Leave blank to use the default Idle Timer seconds Yes 1 For MIDlets you do not have to supply a value in the Idle Timer field Or you can enter 0 zero Secure Authentication URL Yes CUCM Release 8 0 only http server 8080 authenticate html Secure Directory URL Yes CUC...

Page 70: ... Settings for CTS Release 1 7 and Later Field Setting Information Leave all fields blank to use the default Directory Messages Services Authentication Server Proxy Server Idle Idle Timer seconds Set to 0 to use the default Secure Authentication URL Leave all fields blank to use the default Secure Directory URL Secure Idle URL Secure Information URL Secure Message URL Secure Services URL Table 2 7 ...

Page 71: ...ribes fields found in the Secure Shell Information section on the Phone Configuration page Leave all fields unchanged Product Specific Configuration Layout Table 2 10 describes fields found in the Product Specific Configuration Layout section on the Phone Configuration page Leave all fields unchanged Table 2 8 Cisco Unified IP Phone 7975 Do Not Disturb Fields Field Required Setting Check Box Do No...

Page 72: ...e The Auto Answer feature does not work if the Disable Speakerphone and Headset box is unchecked Forwarding Delay Yes Disabled PC Port Yes Choose Disabled Additional drop down menu choice Enabled Use only to enable the One Phone Per Office feature Note You must enable the PC port on the Cisco Unified IP Phone for MIDlets and the One Phone Per Office feature to function Settings Access Yes Enabled ...

Page 73: ...es Use System Default Wideband Headset UI Control Yes Enabled Wideband Headset Yes Enabled Peer Firmware Sharing Yes Disabled Cisco Discovery Protocol CDP Switch Port Yes Enabled Cisco Discovery Protocol CDP PC Port Yes Enabled Link Layer Discovery Protocol Media Endpoint Discover LLDP MED Switch Port Yes Enabled Link Layer Discovery Protocol LLDP PC Port Yes Enabled LLDP Asset ID Leave field blan...

Page 74: ...isco Unified IP Phone See the Managing Phone Reset and Codec Connectivity section on page 3 11 for reset information Turn off Auto Answer for the Cisco Unified IP Phone Enable the speakerphone Enable the PC port Note You must have MIDlets installed on the Cisco Unified CM to use the 720p Lite feature For more information about 720p Lite see the Quality Per Display 720p Lite section on page 5 4 Pro...

Page 75: ...pended automatically Step 2 Proceed to Uploading Cisco TelePresence MIDlet Phone Application jad and jar files to Cisco Unified CM Uploading Cisco TelePresence MIDlet Phone Application jad and jar files to Cisco Unified CM To upload Cisco TelePresence MIDlet Phone Application jad and jar files to the Cisco Unified CM TFTP Directory follow these steps Step 1 Log in to the Cisco Unified CM Administr...

Page 76: ... From the Navigation drop down menu in the upper right corner select Cisco Unified CM Administration and click Go Step 3 From the Device drop down menu go to Device Settings and click on Phone Services The Find and List IP Phone Services window appears Step 4 Click the Add New button The IP Phone Services Configuration screen appears Step 5 Fill in the following fields a Service Name Required The ...

Page 77: ...ated Links drop down menu in the upper right corner select Subscribe Unsubscribe Services and then click Go The Subscribed Cisco IP Phone Services window for that device appears Step 7 In the Service Information box select MIDlet IP phone service from the Select a Service drop down list and click Next The Subscribed Cisco IP Phone Services window is updated with configurable Service Name and ASCII...

Page 78: ...Step 1 Log in to the Cisco Unified CM Administration interface Step 2 Choose System Enterprise Parameters Configuration Step 3 In the Phone URL Parameters box set the URL Services in the following format http xx xx xx xx 8080 ccmcip getservicesmenu jsp Where xx xx xx xx is the IP address of the Cisco Unified CM server Note You may use a hostname providing the CTS is provisioned with a name server ...

Page 79: ...o TelePresence System for your release on Cisco com If MIDlets are already installed and you need to make any changes do the following a Click the link under Subscribed Services and click the Unsubscribe b Select the appropriate MIDlet in the Select a Service field c Click Next and then Subscribe Step 9 Click Reset to reset the phone and save your settings See the Managing Phone Reset and Codec Co...

Page 80: ...ePresence System OL 21851 01 Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets Where to Go Next Where to Go Next See the following chapters Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Chapter 5 Configuring MIDlets Enabled Features ...

Page 81: ...ing Phone Reset and Codec Connectivity page 3 11 Verifying Your Configuration To verify that your Cisco TelePresence System is configured successfully follow these steps Step 1 Log in to the Cisco Unified CM Administration interface Step 2 From the Device drop down menu select Phone The Find and List Phones Page appears Step 3 Search for a phone using the fields provided or select a phone from the...

Page 82: ...elePresence Manager Application User is missing required roles 1 Check User Credentials Correct the user credentials 2 Check Cisco TelePresence Manager Application See the Cisco TelePresence Manager documentation home page for information about using the Cisco TelePresence Manager The Cisco TelePresence unit does not register Cisco TelePresence System could be unknown Cisco Unified CM does not kno...

Page 83: ... Cisco Unified IP Phone for MIDlets for information about configuring external URLs CTS does not auto answer An incoming conference call is ringing and the CTS does not auto answer immediately The call is connected but there is no video The CTS rings and auto answers a call based on how these features were configured in Cisco Unified CM If the call is connected as audio only check your IP phone co...

Page 84: ...co Unified CM service is stopped or the server is rebooted Do not place a call during failover operations A call rings through but fails to connect In a SIP call Cisco Unified CM does not recognize H 323 gateways which support audio but do not support video a Cisco AS5400 for instance When the Cisco Unified CM detects this type of unknown box on the receiving end a 503 server error message is sent...

Page 85: ...phone 2 Click Save 3 Reset the phone Tip Use only English characters See Managing Cisco Unified IP Phones in Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets for information about configuring external URLs See also the Managing Phone Reset and Codec Connectivity section on page 3 11 for reset information CTS was moved to a different Cisco Unified CM and the registration is rejected CTL...

Page 86: ...ber to click Save and restart the CTS TFTP Issues Cisco Unified CM or TFTP service issue TFTP port 6970 is blocked so that the CTS cannot download the device config xml file from Cisco Unified CM TFTP server XML Issues XML configuration file is suspected to be corrupted on the Cisco Unified CM database Make sure Cisco Unified CM and TFTP service is running Restart services if necessary Make sure t...

Page 87: ...roblem schedule CTS endpoint or MIDlet upgrades when the phone is not in power cycle mode If you encounter a phone that will not power back on after a CTS endpoint or MIDlet upgrade perform a phone factory reset to restore the firmware image See Resetting the Cisco Unified IP Phone 7970 Series Factory Image On some CTS 500 installations the Cisco Unified IP Phone rejects a direct firmware upgrade ...

Page 88: ...updated configuration to be read and applied to the CTS and then Calling Service is restarted Alternately you can click Reset which causes the CTS to reboot On startup the CTS reads the Cisco Unified CM configuration and applies any changes See the Secure Shell Information section on page 1 20 for more information about password aging Resetting Administrator and Security Passwords If you lose the ...

Page 89: ...stem tests to ensure that you have inserted the disk Step 6 After the system verifies that you have inserted the disk you get prompted to enter one of the following options to continue Enter a to reset the administrator password Enter s to reset the security password Enter q to quit Step 7 Enter a new password of the type that you chose Step 8 Reenter the new password The password must contain at ...

Page 90: ...top Step 2 Login with the following Username pwrecovery Password pwreset The following message appears in the SSH client window Example 3 1 Welcome to Password Reset dhcp 249 ssh pwrecovery 10 00 00 100 pwrecovery 10 00 00 100 s password Welcome to password reset Do you want to continue y n y Preparing the system Please enter the passcode Step 3 The system will ask whether you want to continue Typ...

Page 91: ...off Connection to 10 00 00 100 closed dhcp 249 Note If you are using the CTS with a Cisco Unified Communications Manager the next time you perform a Refresh or Reset from the Cisco Unified CM the administration account name and password will be reconfigured to the values specified in the Cisco Unified CM device page Managing Phone Reset and Codec Connectivity The following sections contain informa...

Page 92: ...iteria displays Step 3 Check the check boxes next to the phones that you want to reset To choose all the phones in the window click Select All Step 4 Click Reset Selected The Device Reset window appears Step 5 Choose Reset from the listed options in the Device Reset window This shuts down the chosen devices and brings them back up performs a complete shutdown and reinitialization of the phones Not...

Page 93: ...gin booting Restoring Connectivity to the Codec If you lose connectivity to the CTS codec s follow these steps Step 1 Power off the system by turning the following power switches to the Off position Two left PDUs Single right PDU The PDU or auxiliary control unit behind the center display assembly if present Step 2 Power on the system by turning the following power switches to the On position Two ...

Page 94: ...and Troubleshooting the Cisco TelePresence System Configuration Managing Phone Reset and Codec Connectivity Related Information See the Cisco TelePresence System Troubleshooting Guide for information about system passwords and troubleshooting the CTS and Cisco Unified CM Administration interfaces and related hardware components ...

Page 95: ...hange that will improve the Cisco TelePresence experience Use the information in the following sections to change the background on your phone interface Prerequisites page 4 1 Checking for TFTP Service page 4 2 Checking for Background Files page 4 2 Adding Background Files to Cisco Unified Communications Manager page 4 3 Setting Background Images on the Cisco TelePresence Phone page 4 3 Prerequisi...

Page 96: ...er File area for any background files that already exist Step 4 Search for the file List xml in the Desktops 320x212x12 directory If it exists then you already have some backgrounds available If not proceed to the Adding Background Files to Cisco Unified Communications Manager section on page 4 3 Step 5 Use TFTP to download the List xml file by following these steps a From the DOS operating system...

Page 97: ...co Unified Serviceability and click Go a Log into Cisco Unified Serviceability b From the Tools drop down menu choose Control Center Feature Services c From the CM Services menu click the Cisco TFTP radio button d Click the Refresh button Step 8 Once the Cisco TFTP service has restarted you can change the background setting on the phone by proceeding to Setting Background Images on the Cisco TeleP...

Page 98: ...sers use the Cisco Unified CM User Options menu to change the speed dial buttons on their phones The Cisco Unified IP phone user interface accepts 40 phone numbers numbered 3 to 42 which can be managed from the Cisco Unified Communications Manager Speed Dial and Abbreviated Dial Configuration window Adding Speed Dial Numbers To add speed dial numbers to the CTS Cisco Unified IP phone follow these ...

Page 99: ...se one of the following options a Save You must click Apply Config to save your settings Table 4 1 Speed Dial and Abbreviated Dial Configuration Window Number Field Description Number from 3 to 42 Identifies the speed dial button on the phone Note Button 1 is reserved for the main line button 2 is a spare reserved for a second line Buttons 3 through 42 are reserved for speed dial designations Numb...

Page 100: ... to preserve the calls in progress that are using that gateway media device if possible Other devices wait until calls are complete before restarting or resetting Resetting or restarting an H323 device does not physically reset or restart the hardware it only reinitializes the configuration loaded by Cisco Unified Communications Manager c Apply Config Required to save the configuration d Device Th...

Page 101: ...unction as a terminal for the Cisco TelePresence system This feature allows the connection of Enhanced 911 E911 services so that if power is lost to the building the Cisco Unified IP phone still functions to make emergency calls Before this feature was introduced the CTS required an additional dedicated Cisco Unified IP phone to act as the control device for the CTS system now there is a single ph...

Page 102: ...user and phone locations for emergency 9 1 1 safety and security purposes Cisco Emergency Responder includes the following features Real time location tracking database and enhanced routing capabilities Supports automatic notification of customer security personnel when an emergency call is in progress and provides the caller s location Requires no administrative support for moving phones or staff...

Page 103: ...ep 3 Choose Auto Answer Off in the Directory Number Information configuration fields for your device Step 4 See the Monitoring the One Phone Per Office Feature section on page 5 3 to check if the feature is configured successfully on your system Monitoring the One Phone Per Office Feature The One Phone Per Office feature runs automatically once it is configured on the system To monitor the feature...

Page 104: ...t available The endpoint displays the following message Remote site not compatible Contact Help Desk Standard definition SD interop endpoints will not see the T1 endpoint when that endpoint is detected to be the loudest endpoint speaking during a call Quality Per Display 720p Lite The Quality Per Display field is where you can set the bandwidth that will be used by the system Higher bandwidth incr...

Page 105: ...active call See the Product Specific Configuration Layout section on page 1 10 for information about setting the Self View time in the Maximum Self View Time in seconds field See the following sections for more information Self View Control Feature Behavior page 5 5 Related Self View Feature Information page 5 6 Self View Control Feature Behavior The following sections describe Self View features ...

Page 106: ...TTP traffic of participating CTS endpoints to be routed hop by hop across one or more service provider SP HTTP proxies to reach the correct CTMS In the CCP VPN model fixed path solution the Administrator configures the enterprise by adding a static fixed path configuration file to the Cisco Unified Communications Manager Cisco Unified CM When the CTS joins a CTMS meeting it attempts to route CCP t...

Page 107: ...e to Go Next Cisco TelePresence Multipoint Switch Cisco TelePresence System Command Line Interface Reference Guide Cisco TelePresence System Messages Guide Cisco Unified Communications Manager MIDlets Feature Guide for the Cisco TelePresence System Phone Where to Go Next See Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration ...

Page 108: ...5 8 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL 21851 01 Chapter 5 Configuring MIDlets Enabled Features Where to Go Next ...

Page 109: ...n enterprise groupware such as Microsoft Exchange and Lotus Notes This chapter provides an overview of how to add parameters to Cisco Unified Communications Manager Cisco Unified CM and collect information from the current installation of the Cisco Unified CM to initialize the Cisco TelePresence Manager meeting schedule application Note For more complete information about CTS Manager see the Cisco...

Page 110: ...etwork must be configured so that Cisco TelePresence Manager can find the resources and information needed to initialize the installation These servers and applications may include one or more of the following Your Cisco TelePresence System endpoints should be fully installed and configured before installing Cisco TelePresence Manager Cisco Unified Communications Manager Version 7 1 3 or later sho...

Page 111: ...not guarantee correct system behavior using unsupported browsers IBM Domino Version 7 0 x 8 0 x 8 5 Operating System Windows Server 2003 Enterprise Edition SP2 Scheduling Clients supported Outlook Version 2003 SP2 Outlook Version 2007 SP2 Lotus Notes versions 6 5 x 7 0 x and 8 0 x MCS 7845 CTS1 can be used as your Cisco Media Convergence Server When you install Cisco TelePresence Manager the Cisco...

Page 112: ...tomatically publishes the root certificates and enterprise domain controllers automatically enroll for all domain controller certificates Step 3 Verify the following a Using Internet Explorer connect to the following https CA server certsrv b Make sure the certificate the CA and the CA web interface are all installed on the same server c Authenticate as the administrator making sure that you speci...

Page 113: ...cters are also not supported by CTS Manager Refer to the following Microsoft Help and Support page for more information Characters that are not supported for object names in Exchange Step 5 Required Log into the room account once using Outlook Web Access OWA or Outlook to set up the room mailbox in Exchange Step 6 The Cisco TelePresence Manager account for example ctmmanaccount must have read perm...

Page 114: ...sible Step 4 Log in to the CTS Manager mailbox once to verify that the user mailbox is set up correctly Step 5 Create new meeting rooms by following these steps Note To avoid errors in CTS Manager new meeting rooms must be created in the Calendaring server before devices are associated in Cisco Unified CM a Create a new room in the Calendaring server with appropriate permissions for the CTS Manage...

Page 115: ...ep 12 Required Log into the Room mailbox once using Outlook Web Access OWA or Outlook 2007 using one of the following login options Note In Microsoft Exchange 2007 the room mailbox is disabled by default You will not be able to directly log into the room mailbox using the room username unless the mailbox was created using Room Mailbox as the mailbox type as described in Step 6 The CTS Manager user...

Page 116: ... the following check boxes Integrated Windows Authentication Basic Authentication password is sent in clear text d Click OK when the warning dialog box alerts you that IIS restart is required e Enter the following command to initiate the restart iisreset noforce Or f Go to Services Manager and restart IIS Admin service Step 14 Open IIS Manager and enable WebDAV by completing these steps a Go to In...

Page 117: ...start Migrating Microsoft Exchange Servers CTS Manager integrates with Exchange Server 2003 Exchange Server 2007 and Exchange Server 2010 This section highlights the steps required in CTS Manager when an existing Exchange Server is upgraded and contains the following sections Migrating from Exchange Server 2003 to 2007 page 6 9 Migrating From Exchange Server 2007 to 2010 page 6 11 Migrating from E...

Page 118: ...lick the Apply button and wait for CTS Manager to sync up the data from all of the Cisco TelePresence mailboxes This could take from few minutes to a few hours depending on the size of your deployment Note If CTS Manager down time during migration exceeds your company policy only the CTS Manager account mailbox needs to be migrated The Cisco TelePresence room mailboxes can still reside in the Exch...

Page 119: ...on and wait for CTS Manager to sync up the data from all of the Cisco TelePresence mailboxes This could take from a few minutes to a few hours depending on the size of your deployment Migrating From Exchange Server 2007 to 2010 Support for Exchange 2010 is introduced in release 1 7 0 This upgrade path is only available for CTS Manager release 1 7 0 and later releases The migration path depends on ...

Page 120: ... IBM Domino for CTS Manager Note The CTS Manager LDAP user and system administrator need read permission to the Domino Directory Use the information at the Lotus Domino 7 Administrator Help website for complete information Before You Begin Internet password for this account must be set Provide an adequate mailbox quota for the CTS Manager account Cisco recommends setting up an account with at leas...

Page 121: ...e to use an external LDAP directory In order to verify that DA is configured correctly perform an LDAP search pointing to the Domino LDAP directory using the search filter and directory number of the external directory This should return the user details in the external directory In addition if the external directory also has a mail server setup e g Exchange DA will resolve the email ids of the ex...

Page 122: ... for your Cisco Unified CM server s and other network devices You can change any server name values in Cisco Unified Communications Manager See the Configuring Cisco Unified CM Server Names section on page 6 17 Pre Configuration Guidelines for Running Cisco Unified CM with CTS Manager Table 6 2 contains guidelines for pre configuring Cisco Unified CM to run Cisco TelePresence Manager Note The syst...

Page 123: ...e Manager server Note Deleting a Cisco Unified CM from your network does not delete the corresponding CTS Trust certificate it remains in the system If you add back to your network a deleted Cisco Unified CM you will not need to upload the trust certificate again an existing file error will be detected Step 6 Proceed to Creating an Application User for CTS Manager Creating an Application User for ...

Page 124: ...t you just created in Step 7 Step 8 Click Save to save your configuration The Status box indicates that you added the application user successfully Adding CTS Endpoints and Cisco Unified IP Phone Devices To add CTS endpoints and Cisco Unified IP phone devices follow these steps Step 1 Choose Device Phone The Find and List Phones window appears Step 2 Use the Find feature to locate your device and ...

Page 125: ... Administrative XML AXL API access Standard Computer Telephony Integration CTI enabled Standard serviceability Standard CiscoCisco Unified CM administrative users Step 9 Add the above application user to the newly created user group Step 10 Verify that the following services are activated and running on the Cisco Cisco Unified CM node Required Cisco AXL Web Service is activated on the Cisco Cisco ...

Page 126: ...tions file to configure support for the Cisco TelePresence device To configure the options file follow these steps Step 1 Log into the Cisco Unified CM Administration application See the Testing Cisco Unified CM with the Pre Qualification Assistant section on page 6 20 Step 2 Add the Cisco TelePresence device pack to Cisco Unified CM The device pack adds functionality to Cisco Unified Communicatio...

Page 127: ...lick Unified Communications Manager CallManager Device Packages Step 5 Click the latest release The software download page for that release opens Step 6 Click Download Now to begin the download process Installing the Device To install the device follow these steps Step 1 Log into the Cisco Unified CM Administration application Step 2 At the Cisco IPT Platform Administration window choose Software ...

Page 128: ...hem in order to configure CTS Manager Figure 6 1 shows the Cisco Unified CM test window that allows you to test the Cisco Unified CM configuration The Cisco Unified CM Test Configuration form requires the same data for all three network environments Table 6 3 describes the fields found in the Cisco Unified CM Test Configuration form Figure 6 1 The Cisco Unified CM Test Configuration Form Table 6 3...

Page 129: ...guration Guide for the Cisco TelePresence System OL 21851 01 Chapter 6 Setting Up the Room to Use Cisco TelePresence Manager Where to Go Next Where to Go Next See the Cisco TelePresence System Manager home page on Cisco com for support documentation ...

Page 130: ...6 22 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL 21851 01 Chapter 6 Setting Up the Room to Use Cisco TelePresence Manager Where to Go Next ...

Page 131: ...s page A 3 Peripheral Status Messages page A 4 Event History Messages page A 8 Trap Notification Messages page A 9 Cisco TelePresence Call CTPC MIBs page A 9 Supported Call States MIBs page A 20 SNMP Objects Value Persistence page A 21 SNMP Special Characters page A 22 CTS SNMP Trap Message Matrix Turning on a specific MIB enables an SNMP trap Table A 1 lists MIBs RFCs and SNMP trap messages that ...

Page 132: ...y ctpPeripheralDeviceCategoryCode ctpPeripheralDeviceNumber ctpPeripheralPowerCode ctpPeriStatusChangeNotification Note Replaces ctpPeripheralErrorNotification ctpPeripheralCableCode ctpSystemResetMode CISCO TELEPRESENCE CALL MIB my ctpcAttributes BITS ctpcRemoteDeviceType ctpcCodecType ctpcTxFrameRate ctpcRxFrameRate ctpcMgmtSysConnStatus ctpcMgmtSysSIPRespCode ctpcMgmtSysConnFailNotification ctp...

Page 133: ...ilure CISCO SYSLOG MIB my HOST RESOURCES MIB my IF MIB my SNMP FRAMEWORK MIB my RFC 2571 SNMP MPD MIB my RFC 2572 SNMP NOTIFICATION MIB my RFC 2573 SNMP TARGET MIB my RFC 2573 SNMP USM MIB my RFC 2574 SNMP VACM MIB my RFC 2575 SNMPv2 MIB my SYSAPPL MIB my RFC1213 MIB my TCP MIB my UDP MIB my Table A 1 CTS MIBs RFCs and SNMP Trap Messages MIB File Trap Name RFCs Table A 2 Configuration Management N...

Page 134: ...ription Reports the following system details Projector Product ID IP Phone MIDlet information Phone load and MIDlet version for phone status ctpPeripheralCableCode The textual convention identifies cable status of the attached peripheral through HDMI plugged 1 Peripheral cable is plugged loose 2 Peripheral cable is loose unplugged 3 Peripheral cable is unplugged unknown 4 Cannot detect peripheral ...

Page 135: ...t device ctpPeripheralDeviceNumber Specifies a device number for a peripheral ctpPeripheralStatus General information about a single peripheral noError 0 Expected peripheral device is functioning through the attached port other 1 None of the states listed cableError 2 Expected peripheral device has a cabling issue powerError 3 Expected peripheral device has a power issue mgmtSysConfigError 4 Expec...

Page 136: ...k issue Example CISCO TELEPRESENCE MIB ctpEtherPeripheralIfIndex 1 1 INTEGER 7 CISCO TELEPRESENCE MIB ctpEtherPeripheralAddrType 1 1 INTEGER ipv4 1 CISCO TELEPRESENCE MIB ctpEtherPeripheralAddr 1 1 STRING 10 16 123 4 CISCO TELEPRESENCE MIB ctpEtherPeripheralStatus 1 1 INTEGER noError 0 ctpHDMIPeripheralStatus Information about a single peripheral attached through the HDMI port ctpHDMIPeripheralSta...

Page 137: ... Peripheral cable is plugged loose 2 Peripheral cable is loose unplugged 3 Peripheral cable is unplugged unknown 4 Cannot detect peripheral cable status internalError 5 Internal error Power on 1 Peripheral power is on standby 2 Peripheral power is in standby mode off 3 Peripheral power is off unknown 4 Cannot detect peripheral power status internalError 5 Internal error Example CISCO TELEPRESENCE ...

Page 138: ...x ctpPeripheralAttributeDescr ctpPeripheralAttributeValue Description lampOperTime 1 The lamp operating time of a peripheral in hours lampState 2 The lamp state powerSwitchState 3 Power on off state of a peripheral Value lampOperTime 0 4294967295 lampState on 1 off 2 failure 3 unknown 4 powerSwitchState on 1 off 2 unknown 3 Example CISCO TELEPRESENCE MIB ctpPeripheralAttributeDescr 8 1 INTEGER lam...

Page 139: ...e A 15 Call Event History Group MIBs page A 19 Call Notification Group MIBs page A 19 Table A 5 Trap Notification Trap Type ctpSysUserAuthFailAccessProtocol User authentication failure access protocol ctpSysUserAuthFailSourceAddrType Type of address contained in the corresponding instance ctpSysUserAuthFailSourceAddr Source address when the user authentication failure occurred ctpSysUserAuthFailSo...

Page 140: ... RFCs and SNMP Trap Messages for the Cisco TelePresence System Cisco TelePresence Call CTPC MIBs Call Attributes MIBs Table A 7 lists Cisco TelePresence Call Attributes MIBs Table A 6 Call Attributes MIBs MIB Type Attributes ctpcAttributes BITS interop 0 highDefinitionInterop 1 webEx 2 schedule 3 satellite 4 t1 5 liveDesk 6 ...

Page 141: ...latency all i 5 CISCO TELEPRESENCE CALL MIB ctpcStatMonitoredStatus latency all INTEGER createAndWait 5 snmpwalk cts1 CtpcStatMonitoredEntry CISCO TELEPRESENCE CALL MIB ctpcStatMonitoredUnit latency all INTEGER milliseconds 1 CISCO TELEPRESENCE CALL MIB ctpcStatRisingThreshold latency all Gauge32 200 Table A 7 Call Configuration Group MIBs MIB Type Trap Notification Enable ciscoTpCallConfiguration...

Page 142: ...atency all i 1 CISCO TELEPRESENCE CALL MIB ctpcStatMonitoredStatus latency all INTEGER active 1 Disable Monitoring snmpset cts1 ctpcStatMonitoredStatus latency all i 2 CISCO TELEPRESENCE CALL MIB ctpcStatMonitoredStatus latency all INTEGER notInService 2 snmpset cts1 ctpcStatMonitoredStatus latency all i 6 CISCO TELEPRESENCE CALL MIB ctpcStatMonitoredStatus latency all INTEGER destroy 6 Call Infor...

Page 143: ...ll Management System Response Code MIBs page A 14 Call Management Connection Status MIBs Table A 7 lists Call Management Connection Status MIBs Table A 9 Call Receive and Transmit MIBs MIB Type Attributes ctpcTxFrameRate ctpcRxFrameRate New auxiliary stream to support 1fps 5fps and 30fps that supports the following new call states busy 17 pause 18 playback 19 recording 20 Table A 10 Call Managemen...

Page 144: ...Table A 7 lists Remote Device Type MIBs Table A 11 Call Management System Response Code MIBs MIB Type Attributes ctpcMgmtSysSIPRespCode Cisco Unified CM registration SIP response code Notification is sent if the Cisco Unified CM registration status changes Table A 12 Call Attributes MIBs MIB Type Attributes CtpcRemoteDeviceType unknown 1 other 2 audioDevice 3 videoLegacyDevice 4 highDefinitionLega...

Page 145: ...Statistics Group MIB page A 15 CTPC Statistics Objects and Tables page A 16 CTPC Statistics Stream Type Table MIB page A 17 CTPC Statistics Stream SourceTable MIB page A 17 CTPC Statistics Group MIB Table A 14 lists Cisco TelePresence Call Statistics Group MIBs Table A 13 Codec Type MIBs MIB Type Attributes CtpcCodecType unknown 1 other 2 aaclc 3 aacld 4 g711A 5 g711U 6 g722 7 g7221 8 g728 9 g729 ...

Page 146: ...s CTPC statistics for a CTS Call Control Table A 16 contains call control information Table A 15 CTPC Statistics Call Statistics for a CTS Type ctpcStatOverallCalls ctpcStatOverallCallTime ctpcStatTotalCalls ctpcStatTotalCallTime Table A 16 Call Information and Control Call Specific Information and Call Control Type ctpcRemoteDirNum ctpcLocalSIPCallId ctpcTxDestAddr ctpcStartDateAndTime ctpcDurati...

Page 147: ... call type CTS 1000 has only center and aux stream sources CTS 3000 and CTS 3200 have center left right and auxiliary stream sources Legacy CTS stream statistics are shown on all CTS models for A V calls for the following Outbound video 3 and audio 1 statistics Inbound audio 1 statistics Note It is up to CCA to turn on off the legacy streams Table A 18 lists Statistics Stream Source Table MIBs Tab...

Page 148: ...ceTable ctpcTxActive ctpcTxTotalBytes ctpcTxTotalPackets ctpcTxLostPackets ctpcTxPeriodLostPackets ctpcTxCallLostPackets ctpcTxIDRPackets ctpcTxShapingWindow ctpcRxActive ctpcRxTotalBytes ctpcRxTotalPackets ctpcRxLostPackets ctpcRxPeriodLostPackets ctpcRxCallLostPackets ctpcRxOutOfOrderPackets ctpcRxDuplicatePackets ctpcRxLatePackets ctpcRxIDRPackets ctpcRxShapingWindow ctpcRxCallAuthFailure ctpcA...

Page 149: ...tus Threshold Setting snmpwalk m ALL cochan cts4 ctpcStatMonitoredTable CISCO TELEPRESENCE CALL MIB ctpcStatMonitoredUnit jitter audio INTEGER milliseconds 1 CISCO TELEPRESENCE CALL MIB ctpcStatRisingThreshold jitter audio Gauge32 2 CISCO TELEPRESENCE CALL MIB ctpcStatFallingThreshold jitter audio Gauge32 1 Table A 20 Call Event History Group MIBs MIB Type ciscoTpCallEventHistoryGroup ctpcStatEven...

Page 150: ...ntCrossedValue 1 Opaque UInt64 3 CISCO TELEPRESENCE CALL MIB ctpcStatEventCrossedType 1 INTEGER risingThreshold 1 2008 08 19 21 32 38 UNKNOWN UDP 172 28 28 24 32793 SNMPv2 MIB sysUpTime 0 Timeticks 8433 0 01 24 33 SNMPv2 MIB snmpTrapOID 0 OID CISCO TELEPRESENCE CALL MIB ctpcStatNotificaion CISCO TELEPRESENCE CALL MIB ctpcStatEventMonObjectInst 4 OID CISCO TELEPRESENCE CALL MIB ctpcAvgCallJitter 1 ...

Page 151: ...at you do not have to load the entire code again Table A 23 SNMP Objects Value Persistence Supported Devices and Applications Object Type CTS CTMS CTS MAN objects ciscoEnvMonEnableStatChangeNotif ctpPeripheralErrorNotifyEnable ctpSysUserAuthFailNotifyEnable ctpPeripheralErrorHistTableSize ctpSysUserAuthFailHistTableSize ctpcStatNotifyEnable ctpcMgmtSysConnNotifyEnable ctpcStatMonitoredTable all ac...

Page 152: ...MP Graphic User Interface Characters Character Description 1 Number one 2 Number two At symbol Number sign or hash mark Currency symbol Note No longer supported in Cisco Unified CM password strings Cisco recommends that you do not use this symbol in any of your Cisco TelePresence passwords Percent symbol Carat symbol Asterisk Left and right parenthesis _ M dash hyphen Plus sign Forward slash Quest...

Page 153: ... remote tactical locations where terrestrial bandwidth is not available This solution incorporates existing Cisco TelePresence endpoint and infrastructure products with new software releases designed to function more effectively on poor high delay networks The following features and benefits are supported Relaxed latency jitter and packet loss thresholds allow the Cisco TelePresence meeting applic...

Page 154: ... 720p good motion handling in a single channel per carrier SCPC configuration over a single hop satellite link Note Because the Cisco TelePresence video and audio are traveling up to the satellite and back down to an earth station significant 500 ms or more latency is introduced into the signal The result is noticeable delay in the conversation In addition atmospheric conditions or other interfere...

Page 155: ...e Uploading Files to the Cisco Unified CM TFTP Directory section of Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets Step 2 After making sure that the license is available on your computer log in to the Cisco Unified CM Administration interface and follow these steps a From the Navigation drop down menu in the upper right corner select Cisco Unified OS Administration and click Go b Log...

Page 156: ...ep 2 through Step 4 for each CTS satellite endpoint Enabling the Satellite Feature After the satellite license has been loaded on Cisco Unified CM and the CTS satellite endpoints have been identified you are ready to enable the satellite feature using CTS command line interface CLI commands For information about using CTS CLI commands see the Cisco TelePresence System Command Line Interface Refere...

Page 157: ...he headset You can use lines and speed dials with headset handset Disable Speakerphone and Headset Yes False Disable all speakerphone functions and headset microphone Forwarding Delay Yes Disabled Indicates whether the internal switch begins forwarding packets between the PC port and switched port on your phone when your phone becomes active When forwarding delay is set to disabled the internal sw...

Page 158: ...on all lines When disabled the phone will only shift the focus to incoming calls on the currently used line Web Access Yes Enabled Indicates whether the phone will accept connections from a web browser or other HTTP client Disabling the web server functionality of the phone will block access to the phones internal web pages These pages provide statistics and configuration information Features such...

Page 159: ...er This option enables you to indicate a local server to be used for firmware upgrades which can assist in reducing install times particularly for upgrades over a WAN Enter the hostname or the IP address using standard IP addressing format of the server The indicated server must be running TFTP services and have the load file in the TFTP path If the load file is not found the load will not install...

Page 160: ...munications Manager not all endpoints support the same set of codecs 2 When Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt it chooses a commonly supported codec based on various factors including the region pair setting Valid values specify Use System Default this phone will defer to the setting specified in the enterprise parame...

Page 161: ... Control IPv6 Load Server Indicates that the phone will use an alternative IPv6 server to obtain firmware loads and upgrades rather than the defined TFTP server This option enables you to indicate a local IPv6 server to be used for firmware upgrades which can assist in reducing install times particularly for upgrades over a WAN Enter the hostname or the IPv6 address using standard IPv6 addressing ...

Page 162: ...n failure detection depends on many variables that are constantly changing Minimum Ring Volume Yes 0 silent Controls the minimum ring volume on an IP phone This value is set by the administrator and can not be changed by an end user The end user can increase the ring volume but may not decrease the ring volume below the level defined The minimum ring volume range is from 0 to 15 with 0 silent bein...

Page 163: ...definition ceiling document camera The Cisco TelePresence 3000 Series built in projector automatically displays images from the most recently activated device Ceiling cameras are perfect for capturing images of objects that are too valuable to ship or cannot easily be copied or sent electronically Cisco recommends and supports document cameras made by WolfVision specifically the WolfVision Visuali...

Page 164: ...I Manager CTI Manager is required in a cluster for applications that use TAPI or JTAPI Computer Telephony Integration CTI The CTI Manager acts as a broker between the CTI application and the Cisco Unified Communications Manager Service It provides authentication of the application and enables control or monitoring of authorized devices The CTI application communicates with a primary CTI Manager an...

Page 165: ... status alerts meeting alerts and maintenance alerts These alerts fade from one state to another to show the status of the system display screen icon System information icons that may be displayed on the Cisco TelePresence System CTS display screen System information includes call connection status alerts meeting alerts and maintenance alerts DMP Digital Media Player There is an extra input connec...

Page 166: ...to the general public but managed by more than one company s administrator s For example military networks of different security levels may map onto a common military radio transmission system that never connects to the Internet Any private network mapped onto a public one is a virtual private network VPN often using special security protocols F fluorescent lamp A lamp that uses electricity to exc...

Page 167: ...Jitter call is the average jitter measurement per call Shown in the Jitter Call output field as part of Per Call Jitter and Packet Loss Reporting Jitter period is the interval between two times of maximum effect or minimum effect of a signal characteristic that varies regularly with time Jitter frequency the more commonly quoted figure is its inverse The CTS measures jitter every 10 seconds The Ji...

Page 168: ...suitable for applications like SSL certificates or digital signatures that rely on this property An MD5 hash is typically expressed as a 32 digit hexadecimal number MIDlets A Java application framework for the Mobile Information Device Profile MIDP that is typically implemented on a Java enabled cell phone or other embedded device or emulator The Cisco Unified IP Phone uses MIDlets as part of the ...

Page 169: ...ample in a CTS 3000 or CTS 3200 system the primary codec controls two secondary codecs as well as many system components and the graphical user interfaces GUI In a Cisco TelePresence 1000 it controls all system functions PCB Printed circuit board R RFC Request for Comments Document series used as the primary means for communicating information about the Internet Some RFCs are designated by the IAB...

Page 170: ...xample Sysop System Operation sysop Logs Sysop messages describe system activity Some messages can help you identify and resolve system operation problems These messages are available to the user Syslog System Logs syslog Debugging logs that are collected from your system and used by Cisco technical response to diagnose and resolve issues These messages are not ordinarily seen by the user T trap A...

Page 171: ... virtual machine guest move or copy that guest to another physical computer and there resume execution exactly at the point of suspension Alternately for enterprise servers a feature called VMotion allows the migration of operational guest virtual machines between similar but separate hardware hosts sharing the same storage Each of these transitions is completely transparent to any users on the vi...

Page 172: ...Glossary GL 10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL 21851 01 ...

Page 173: ...elay C 1 Cisco Unified Communications Manager certificate 6 15 Cisco Unified IP Phones synchronizing configuration 3 12 Cisco WebEx OneTouch bridging feature i iii on the Cisco Unified CM 2 2 codec restoring connectivity 3 13 Configuring 6 14 CTS 500 Product Specific Configuration Layout fields Quality per Display 1 12 CTS Manager adding CTS endpoints and phone devices 6 16 application user creati...

Page 174: ...ndary Calling Search Space for Fall Forward 1 34 Call Information Display 1 37 configuring the access directory 1 31 Directory Number Configuration window 1 32 directory number information 1 32 Directory Number Configuration window fields Alerting Name 1 32 ASCII Alerting Name 1 32 Description 1 32 Directory Number 1 32 Route Partition 1 32 Directory Number Settings fields Auto Answer 1 33 Calling...

Page 175: ...07 deploying 6 5 Microsoft Internet Explorer supported versions 6 3 MIDlets adding a new phone 2 2 configuring CAPF Information window fields Authentication Mode 2 7 Authentication String 2 7 Certificate Operation 2 7 Certificate Operation Status 2 7 Key Size Bits 2 7 Operation Completes By 2 7 Device Information window fields AAR Calling Search Space 2 5 AAR Group 2 5 Active Load ID 2 4 Allow Con...

Page 176: ... Information URL 2 9 2 10 Secure Message URL 2 9 2 10 Secure Services URL 2 9 2 10 Services 2 9 2 10 Product Specific Configuration Layout settings 802 1x Authentication 2 13 Advertise G 722 Codec 2 13 Auto Call Select 2 13 Auto Line Select 2 12 Cisco Discovery Protocol CDP PC Port 2 13 Switch Port 2 13 Days Display Not Active 2 12 Detect Unified CM Connection Failure 2 13 Disable Speakerphone 2 1...

Page 177: ...er Office 5 1 One Phone per Office emergency responder 5 2 One Phone per Office enabling 5 2 One Phone per Office monitoring 5 3 remote phone 2 18 Self View 5 5 Self View behavior 5 5 MLPP Domain field 1 10 O Online Help Product Specific Configuration Fields More Soft Key Timer C 4 Auto Call Select C 4 Auto Select Line C 2 Cisco Discovery Protocol PC Port C 5 Switch Port C 4 Days Display Not Activ...

Page 178: ...formation about 3 11 phone firmware reset the phone to the factory image 3 13 Resetting a Cisco Unified IP Phone 3 12 Synchronizing a phone 3 12 phones synchronizing configuration 3 12 Phone screen change to black 4 1 add background files 4 3 check for background files 4 2 select a background image 4 3 verify or activate TFTP service 4 2 Phone Security Profile adding a new profile 1 26 CAPF inform...

Page 179: ...eter SNMP v3 Trap Username 1 25 SNMP trap receive parameters 1 25 SNMP v2c Community String 1 26 SNMP v3 Auth Algorithm 1 25 SNMP v3 Auth Password 1 25 SNMP v3 Privacy Algorithm 1 25 SNMP v3 Privacy Password 1 26 SNMP v3 Trap Receiver Address 1 25 SNMP Security Level 1 25 Product Specific Configuration Layout check boxes Enable Audio Echo Cancellation AEC 1 15 Enable Call Termination Ring 1 15 Pro...

Page 180: ...hedule 3 4 Correct Typos in URL 3 3 CTL File Issues 3 5 CTRS Studio Mode recording feature is not working 3 4 CTS IP Address Issues 3 4 Disable Speaker Headset 3 3 Firmware Cisco Unified IP Phone goes dead 3 7 Cisco Unified IP Phone rejects a direct firmware upgrade 3 7 HD InterOp feature is not working 3 4 Lost ability to invite expected conference room into a call 3 4 MIDlet Issues Cannot establ...

Page 181: ...ML Issues 3 6 SD InterOp feature is not working 3 4 Studio Mode recording is not working 3 4 Supported Characters Issues 3 5 TCP Issues 3 4 Test Codec Connection 3 2 Verify Phone in the System 3 3 Verify Phone Registration 3 2 V Verifying registered devices 3 1 W WebEx Adding a New Phone with MIDlets Capability 2 2 ...

Page 182: ...Index IN 10 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL 21851 01 ...

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