3-3
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration
Troubleshooting Your Configuration
The phone does not display
the Cisco TelePresence idle
screen.
•
Phone could be unknown:
–
Cisco Unified CM does not know
about it
–
CTS is not registered because it is
unplugged.
–
The phone did not receive an IP
address.
•
There could be errors in the
Cisco Unified Communications
Manager Phone Configuration window:
–
Incorrect IP address
–
Typos in the external location URLs
1.
Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. Click on the IP address and
verify phone registration.
2.
Verify Phone in the System—Log in to
the Cisco TelePresence System
Administration interface to verify that the
system can detect the phone.
3.
Correct Typos in URL—See
Managing
Cisco Unified IP Phones
in
Chapter 2,
“Configuring the Cisco Unified IP Phone
for MIDlets”
for information about
configuring external URLs.
CTS does not auto answer
•
An incoming conference call is ringing
and the CTS does not auto answer
immediately.
•
The call is connected but there is no
video.
The CTS rings and auto-answers a call based
on how these features were configured in
Cisco Unified CM.
If the call is connected as audio only, check
your IP phone configuration and make sure the
“Disable Speaker/Headset” box is checked.
To disable the IP phone speaker/headset:
1.
Log on to the Cisco Unified CM
Administration interface.
2.
Search for your directory number (DN).
Two devices are displayed: CTS and IP
Phone
3.
Click on the IP_Phone device.
4.
Scroll down to the
Product Specific
Configuration Layout
window.
5.
Verify that the following check-boxes are
checked in the Product Specific
Configuration Layout window:
–
Disable Speakerphone
–
Disable Speakerphone and Headset
6.
Apply and Save the configuration.
7.
Reset the device. See the
“Managing
Phone Reset and Codec Connectivity”
section on page 3-11
for reset information.
Table 3-1
Troubleshooting the Cisco TelePresence Configuration
Problem
Possible Cause
Possible Solutions
