Avaya Communication Manager Contact Center, Manual

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ACD contact center switch forms
332 Communication Manager Guide to ACD Call Centers
split-agents-in-aux-3 allowed required
split-agents-in-aux-4 allowed required
split-agents-in-aux-5 allowed required
split-agents-in-aux-6 allowed required
split-agents-in-aux-7 allowed required
split-agents-in-aux-8 allowed required
split-agents-in-aux-9 allowed required
split-agents-in-aux-all allowed required
split-agents-in-aux-default allowed required
split-agents-in-aux-non-default allowed required
split-agents-in-other allowed required
split-agents-on-acd-calls allowed required
split-agents-on-extension-calls allowed required
split-agents-staffed allowed required
split-average-acd-talk-time required required allowed required
split-average-after-call-time required allowed required
split-average-speed-of-answer required required allowed required
split-average-time-to-abandon required required allowed required
split-call-rate allowed required
split-calls-abandoned required allowed required
split-calls-flowed-in required allowed required
split-calls-flowed-out required allowed required
split-calls-waiting allowed required
split-extension required
split-name required
split-number required
split-objective required
Required and allowed fields — agent and agent-extension data types (continued)
VuStats data type Format Period Threshold Reference