Implementing the Time of Day Clock Synchronization feature
364 Communication Manager Guide to ACD Call Centers
6. Do the following in the Scheduler dialog:
!
Important:
!
Important:
Important:
The synchronization task should be scheduled to run during a low-traffic
period at the switch. Execution of the synchronization command can be
delayed by heavy switch traffic.
a. In the Date field, click the arrow to pull down the calendar, and select a day on
which the synchronization task will start.
b. In the Time field, enter the time of day that you want the synchronization task to run.
The time you specify in this field is the PC client time, and not the time at the target
switch. To determine the correct time to enter in the Time field, do the following:
i. Determine what the local time will be at the switch when the synchronization
runs. If necessary, adjust this time to its Standard Time equivalent, as described
in
Example derivation of synchronization task run time on the Avaya Site
Administration client PC
on page 361.
ii. Subtract the offset factor that you used in step 4 from the switch run time that you
derived in the preceding substep. The time you calculate is the run time on the
client expressed in Standard Time. If Daylight Savings Time is in effect at the
client PC, increase the time by 1 hour to account for Daylight Savings Time. For
more information, see
Example derivation of synchronization task run time on the
Avaya Site Administration client PC
on page 361.
Also, if the client PC and the target switch time use the same DST rules, see
Special considerations for synchronization start times
on page 362.
iii. Enter the calculated Time field.
c. Select a Recurrence Pattern option (Frequent, Weekly or Monthly) and provide the
time parameters specified with that option.
Note:
Note:
If you select the Frequent option, the recommended practice is to set the
task to run at 24 hour intervals.
d. Click OK.
The Time Synchronization - Schedule dialog is displayed again.
e. Verify the synchronization schedule information that you provided and click Next.
The Time Synchronization - Summary window is displayed.
f. Click Finish.
7. Repeat steps 1 through 6 for any other switches that need to be synchronized using
this method.