Call Prompting
Issue 1.0 May 2003
127
CallVisor ASAI (Category A only)
ASAI-provided digits can be collected by the Call Vectoring feature via the
collect
vector
command as dial-ahead digits. CINFO is passed to CallVisor ASAI.
Hold
With the exception of CINFO, if a call is put on hold during the processing of a
collect
command, the command restarts, beginning with the announcement prompt, when the call
is taken off hold. All dialed-ahead digits are lost. Similarly, if a call to a vector is put on hold,
vector processing is suspended when a
collect
command is encountered. When the call
becomes active, the
collect
command resumes.
Inbound Call Management (ICM) (Category A only)
You can use Call Prompting to collect information that may later be used by an adjunct to
handle a call.
Transfer
If a call to a VDN is transferred during a
collect
command, the
collect
command
restarts when the transfer is complete, and all dialed-ahead digits are lost. Similarly, if a
call to a vector is transferred, vector processing is suspended when a
collect
command
is encountered. When the transfer is complete, the
collect
command resumes. This is
not true when a
collect
command collects CINFO digits. In this case vector processing
is not suspended. Attendant extended calls do suspend vector processing in the same way
as transferred calls.