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VuStats Display Format (Category A only)
Issue 1.0 May 2003
337
outgoing-completed-calls
required
allowed
outgoing-usage
required
required
allowed
percent-all-trunks-busy
required
allowed
percent-trunks-maint-busy
required
allowed
trunk-group-name
trunk-group-number
trunks-in-use
allowed
trunks-maint-busy
required
allowed
1. For a description of trunk group data types, see
Trunk group data
types
on page 349.
Required and allowed fields — trunk group data types
1
(continued)
VuStats data type
Format
Period
Threshold
Agent and agent-extension data types
VuStats data type
Description
BCMS report: field
name/column heading
acd-calls
Split/skill calls and direct agent calls
answered by an agent
Split status/VDN
Status/Agent Report:
ACD CALLS
agent-extension
The extension for a specific agent; if either
BCMS/VuStats Login IDs or EAS is optioned,
then this shows the agent’s login ID.
Split Status: Login ID or
EXT
agent-name
The administered name for a specific agent.
Split Status/Agent
Report/Agent Summary
Report: Agent
agent-state
The agent’s current work state
Split Status: STATE
average-acd-call- time
The average of hold-time plus talk-time.
None
average-acd-talk- time
The average time a specific agent has spent
talking on completed ACD calls during a
specified time period for all internally-
measured splits/skills that the agent was
logged into. This does not include the time a
call was ringing or was on hold at an agent’s
terminal.
Agent Report/Agent
Summary Report: AVG
TALK TIME