ACD contact center switch forms
300 Communication Manager Guide to ACD Call Centers
Validate BCMS/VuStats Login IDs
Enter n to allow entry of any ACD login of the proper length. Enter y to allow entry only of
login-IDs that have been entered on the BCMS Login-ID form.
Clear VuStats Shift Data
Enter on-login to clear shift data for an agent when the agent logs in. Enter at-midnight to
clear shift data for all agents at midnight.
Call Vector
This form programs a series of commands that specify how to handle calls directed to a
Vector Directory Number (VDN).
Call Vector administration commands
Use the following commands to administer the Call Vector form.
Action
Object
Qualifier
1
1. Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the
text inside the quote must be entered exactly as shown or an abbreviated
form of the word may be entered. MAX is the maximum number available in
your system configuration.
change
2
2. Do not change a call vector while it is processing a call. It is recommended
to add a new vector with the Call Vector form, and then use the Vector
Directory Number form to point an existing VDN to the new vector.
vector
1-MAX
display
vector
1-MAX [’print’ or ’schedule’]
list
vector
1-MAX [‘count’ 1-MAX] [’print’ or ’schedule’]
