ACD contact center switch forms
282 Communication Manager Guide to ACD Call Centers
Agent LoginID (Category A only)
This form is used to administer Agent LoginIDs for the Expert Agent Selection feature.
Agent LoginID administration commands
Use the following commands to administer the Agent LoginID form.
Action
Object
Qualifier
1
1. Brackets [ ] indicate the qualifier is optional. Single quotes (’ ’) indicate the text
inside the quote must be entered exactly as shown or an abbreviated form of the
word may be entered.
add
agent-loginid
xxxxx (extension) or next
change
agent-loginid
xxxxx (extension)
display
agent-loginid
xxxxx (extension) [print or schedule]
duplicate
agent-loginid
xxxxx (extension) start xxxxx (starting
extension number) count x
remove
agent-loginid
xxxxx (extension)
list
agent-loginid
[staffed |unstaffed [name x][aas y/n]]