ACD contact center switch forms
308 Communication Manager Guide to ACD Call Centers
Hunt Group form (pages 1 of x)
Hunt Group form (pages 2 of x)
change hunt-group xxx
Page 1 of X
HUNT GROUP
Group Number: ___
ACD?
Group Name: __________________________ Queue?
Group Extension: ____
Vector?
Group Type:
Coverage Path: ____
TN:
Night Service Destination: _____
COR:
MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
Queue Length: ___
Calls Warning Threshold: ___
Port:
Extension: ____
Time Warning Threshold: ___
Port:
Extension: ____
change hunt group xxx
Page 2 of X
HUNT GROUP
Skill?___
Expected Call Handling Time sec):___
AAS?____
Acceptable Service Level (sec):___
Measured:____
Service Objective (sec):___
Supervisor Extension:____
Service Level Supervisor?___
Controlling Adjunct:____
Dynamic Percentage Adjustment?___
Service Level Target:___
Dynamic Queue Position?___
Redirect on No Answer (rings):___
Redirect to VDN:___
Forced Entry of Stroke Counts or Call Work Codes?___
