ACD contact center features
130 Communication Manager Guide to ACD Call Centers
Call Coverage Paths
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Coverage Point Assignments, other than the last coverage point
Console Parameters
●
CAS Back-up Extension
Feature-Related
System Parameters
●
ACA Long Holding Time Originating Extension
●
ACA Short Holding Time Originating Extension
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Extensions With System wide Retrieval Permission
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Controlled Outward Restriction Intercept Treatment
●
Controlled Termination Restriction (Do Not Disturb)
●
Controlled Station-to-Station Restriction
Hospitality
●
Extension of PMS Log Printer
●
Extension of Journal/Schedule Printer
●
Extension of PMS
●
Extension to Receive Failed Wakeup LWC Messages
Hunt Group and Agent
LoginID with EAS
●
Supervisor Extension
●
Member Extensions
Intercom Group
●
Member Extensions
Listed Directory
Numbers
●
LDN Extensions
Loudspeaker Paging
and Code Calling
Access
●
Extension Numbers Assigned to Codes
Pickup Groups
●
Member Extensions
Remote Access
●
Remote Access Extension
Station Forms
●
Hunt to Station
Terminating Extension
Group
●
Member Extensions
Fields that do not allow a VDN extension. (continued)
Form
Field
