ACD contact center switch forms
290 Communication Manager Guide to ACD Call Centers
Status Poll VDN
In this field, enter the routing number (including the dial access code) your switch will use
to access the Status Poll VDN at the remote location. Valid entries may be up to 16
characters long and contain the digits 0–9, * or #, p (pause), w/W (wait), m (mark), and s
(suppress) characters.
Interflow VDN
In this field, enter the routing number (including the dial access code) your switch will use
to access the Interflow VDN at the remote location. Valid entries may be up to 16
characters long and contain the digits 0–9, * or #, p (pause), w/W (wait), m (mark), and s
(suppress) characters.
Net Redir
When set to y, this field enables network call redirection. When set to n, network call
redirection is not enabled. Default is n.