ACD contact center features
164 Communication Manager Guide to ACD Call Centers
The following table lists the form and fields needed to administer information transport on
trunk groups.
To administer Shared UUI information transport:
1. In the command line, enter:
change trunk-group
n
where
n
is the number of the trunk group you want to administer.
The Trunk Group administration form is displayed.
2. Go to page 2 of the form.
!
CAUTION:
CAUTION:
If you want service provider functionality, do not enter shared in page 2 in
the
UUI Treatment
field. Instead, leave the default service-provider in
this field.
3. If the trunk group is not connected to a pre-DEFINITY ECS 6.3 communication server,
or if you otherwise do not want service provider functionality, enter
shared
in the
UUI
Treatment
field.
The
Maximum Size of UUI IE Contents
field appears.
Note:
Note:
If you enter shared and the
Send Codeset 6/7 LAI
trunk group option is
on, you send the LAI information twice (unless the LAI Name and Other LAI
data items’ priorities are blank with non-QSIG—with QSIG, both are always
sent), and you may exceed the maximum ISDN message size.
Required forms – UUI feature
Form
Fields
Why is this field needed?
Optional field?
ISDN
Trunk Group
(BRI or PRI)
UUI IE
Treatment
Set field to either:
●
shared (for trunk groups connected to the
communication server, if you want shared
data).
●
service-provider (for trunk groups connected
to communication server releases prior to
R6.3, or if you want service provider
functionality).
Yes
However, this
field cannot be
blank.
Maximum
Size of UUI
IE Contents
Set according to what the network supports. 128
(default) is recommended for private networking.
Yes
Shared UUI
Feature
Priority fields
Set the priority for each type of user data (such
as UCID, ASAI, and other application
information). Only needed for non-QSIG trunk
groups.
Yes
If blank, info not
sent.
