ACD contact center switch forms
326 Communication Manager Guide to ACD Call Centers
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60 – Updates every 60 seconds
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120 – Updates every 2 minutes
On Change
Enter y to update the display whenever the agent’s state changes. The update on agent
state change is in addition to the update as a result of the value entered in the Update
Interval field. If n is entered, an update will only occur based on the Update Interval and not
on the agent state change.
Data Field Character
The character that will be used in the Format Description field to identify the position and
length of each data field (see the Format Description field description below). The default is
$. Enter another character if the $ is needed for fixed text in the Format Description field.
Any character is valid except a space.
Display Interval
The interval, in seconds, for which data is displayed if no update is entered in the Update
Interval field. Enter one of the following values:
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5 – Display clears after 5 seconds
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10 – Display clears after 10 seconds
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15 – Display clears after 15 seconds
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30 – Display clears after 30 seconds
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not cleared – The display does not clear, and the data appears until the display is used
for another operation or until you press the Normal button.
Number of Intervals
Specify the number of BCMS intervals used to collect data when you have specified
interval as the period for a historical Data Type. You can enter a number between 1 and 25,
or blank for current interval. The default is blank. If you enter 24, and the BCMS
measurement interval on the Feature-Related System Parameters form is set to 1 hour,
you will receive information on the previous 24 hours. If the BCMS measurement interval is
set to half-hour, you will receive information on the previous 12 hours. You can also leave
this field blank. If you do, you will receive information on the current interval.
Format Description
The definition of the layout for the 40-character display. Specify the starting position and
the length of the data items by entering, for each data field, an optional label for the field
followed the appropriate number of data field characters (such as $s). Each $ represents
one character in the display. For example, if the data will be a maximum of five characters
long, enter $$$$$.
