access tie trunk
386 Communication Manager Guide to ACD Call Centers
access tie trunk
A trunk that connects a main communications system with a tandem
communications system in an electronic tandem network (ETN). An access tie trunk
can also be used to connect a system or tandem to a serving office or service node.
Also called access trunk.
access trunk
See
access tie trunk
on page 386.
ACCUNET
A trademarked name for a family of digital services offered by AT&T in the United
States.
ACD
See
Automatic Call Distribution (ACD)
on page 390. ACD also refers to a work state
in which an agent is on an ACD call.
ACD work mode
See
work mode
on page 433.
active-notification
association
A link that is initiated by an adjunct, allowing it to receive event reports for a specific
switch entity, such as an outgoing call.
active-notification call
A call for which event reports are sent over an active-notification association
(communication channel) to the adjunct. Sometimes referred to as a monitored call.
active notification
domain
VDN or ACD split extension for which event notification has been requested.
ACU
See
Automatic calling unit (ACU)
on page 391.
AD
See
Abbreviated Dialing (AD)
on page 385.
ADAP
AUDIX Data Acquisition Package
ADC
See
analog-to-digital converter (ADC)
on page 388.
adjunct
A processor that does one or more tasks for another processor and that is optional in
the configuration of the other processor. See also
application
on page 389.
adjunct-control
association
A relationship initiated by an application via Third Party Make Call, the Third Party
Take Control, or Domain (Station) Control capabilities to set up calls and control calls
already in progress.
adjunct-controlled call
Call that can be controlled using an adjunct-control association. Call must have been
originated via Third Party Make Call or Domain (Station) Control capabilities or must
have been taken control of via Third Party Take Control or Domain (Station) Control
capabilities.
